I'm very disappointed indeed with Plumbs. I had a lovely comfortable chair I wanted recovered. I saw a half price offer flyer but when the rep came it didn't apply to what we wanted, but we decided to go ahead anyway. I really regret this! The cost was over £1000. When it came back the finishing was so poor we send it back - with pleats which weren't even on both sides, exposed stitching, crooked piping, and a back cushion which was so thick it made the chair unusable. They took it away again and have just returned it. The back cushion is still useless, they have completely ignored my detailed notes and photos. The rest is barely satisfactory, and no-one would think it was a new chair, which is what we were promised. Also we have narrow access roads and despite being warned they would need to use a smaller van, as their rep could have told them anyway, they turned up in a huge lorry and couldn't get to the house. So I had to take the car and meet them at the end of the road - not once but twice! Use this firm at your peril - our experience has been dreadful. I don't usually bother to write reviews like this but I wish I had been warned. I would never use them again under any circumstances and I am sharing our experience with all my family and friends.