Rakuten TV Reviews
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Unexpected charges for a film
I recently had a problem when I got charged for a movie on Rakuten TV that I didn't actually buy. After looking into it, I found out that my account was still linked to a holiday home I stayed at 18 months ago. But the person I spoke to from customer service, Gizmo, was really helpful and sorted it all out quickly. He not only refunded the money straight away, but also made sure my account was removed from the holiday let TV within a day. I just want to say thanks to Gizmo for his amazing help with this situation. He really showed how good customer service should be and is definitely a great asset to the company.
Software issue resolution
I had this issue with the soundtracks on films where there was this annoying clicking noise that kept repeating. But thankfully, the support team reached out to me right away to let me know they were going to investigate. After a couple of weeks, they got back to me and told me they had sorted it out by updating the app in the firmware for my TV model. They fixed the problem, and I was really impressed with their service.
Accidental purchase refund
I had a bit of a mishap with my LG TV when my child got hold of the remote and made an accidental purchase. I needed to get a refund, but ended up signing out of my account by mistake. Luckily, the customer service team was really great and managed to sort everything out by connecting both accounts and processing the refund quickly, even on a weekend. Their top-notch customer service really saved the day!
Online media platform
I recently signed up to this online media platform and I must say, I was pleasantly surprised by the amount of TV shows to choose from. It's easy to use and navigate, which makes it a top experience for users like me. And whenever I had any problems, the customer service team were quick to sort it out. All in all, a brilliant service that I would definitely recommend to others. Keep it up!
Fun TV series with diverse content suitable for all ages.
I really enjoy watching TV series because they are so entertaining and diverse, giving us a peek into various cultures, particularly those from Asia that we don't often see.
Accidental movie rental
I rented a movie by mistake and got in touch with customer service about it. They quickly refunded my payment as I hadn't actually watched the film.
Quick response and action from support team
I was really happy with how fast and helpful the support team, known as "Gizmo," dealt with my issue. They sorted everything out quickly, showing they're serious about giving good customer service and can be trusted. I'm happy with how it all turned out and wanted to say thanks to the team for being so professional and dedicated to making sure customers are happy. Great job!
Customer service experience
I've been using the platform for ages, and recently, I had a really good experience with their customer service team. It turns out my child had bought some stuff without me knowing, so I got in touch with customer service for help. I was really surprised at how fast they replied and how quickly they sorted everything out. I would definitely suggest giving their customer service a go.
Quick response to refund request
I was really surprised at how fast they got back to me when I asked for a refund. Even though it was my mistake, the customer service team were really understanding and sorted out my refund quickly. They also gave me some helpful tips on setting up Parental Controls to avoid any more problems in the future. I'm really thankful for the fantastic service they gave me.
No 5.1 audio
I was attempting to get my audio set up in Dolby Surround 5.1, but for some reason, it just wasn't happening. I was hoping to really feel like I was smack dab in the middle of all the action, but unfortunately, it didn't work out that way. I'm keeping my fingers crossed that they sort out this problem soon so I can fully enjoy watching my movies.
Movie app review
I believe this app is fantastic for watching movies, but the amount of ads is ridiculous! It's like I'm hit with 7 ads every 20 minutes of a movie. It's really irritating and spoils the whole movie-watching experience.
Movie rental issue
I rented a film on this website and it had a problem that stopped it from working. So, I decided to send an email about it and I was really surprised to get a reply within 10 minutes, even though it was a Sunday. The customer service team was so helpful and they sorted out the issue after a few messages. They really went above and beyond. Thank you!
Variety of programming suitable for all ages and needs
Rakuten TV has a great range of shows for all ages and tastes. They have something for everyone, making sure there's always something to enjoy on screen.
Movie selection and customer service
I really liked the choice of films on the platform - there were so many to pick from! It was great to see all the different languages and subtitles available too. Another thing I thought was good was how clear they were about their policy on movie rights and keeping customers informed.
Streaming movie troubleshooting
I had a problem with streaming movies on the platform, so I contacted customer support for help. They suggested a few things to try, one of which was updating Google Chrome to the newest version. This easy solution worked, and I could watch without any interruptions.
Fraudulent charges
Please be careful as there have been some dodgy charges on accounts and the customer service team isn't great at sorting them out. There are big security problems with this service, so watch out.
Paying account, movie not available
I fancied watching a film, so I signed up to this website. But when I logged in, everything that caught my eye had disappeared! The movie I was keen on was nowhere to be seen, no matter how hard I searched. I tried looking in different languages and using various keywords, but still had no luck. Moreover, the platform promised free movie watching, which turned out to be false. I was hoping to be able to tweak the language of the website, but sadly, it was only available in English. I spent a lot of time trying to sort it out, but had no success.
Film rental rip-off
This is ridiculous! I rented a film, paid for it, and all I can watch is the trailer. Do you think this is okay? Definitely not. It feels like a rip-off!
Film selection
The film selection on this platform is absolutely brilliant, you have so many options to choose from which is great. However, I'm really annoyed with how they've managed the TV guide on here. The listings are frequently incorrect, there's wrong information, and if you accidentally press a button it sends you straight back to the home page. It's just too stressful to use the platform like this, it should be enjoyable. So, could you sort out these problems as soon as you can, please?
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