The LTL Shop1 reviews

Hair oil that works, seller that doesn’t 26 February 2026

the oil itself is lovely — silky feeling, light on the hair, doesn’t sit greasy if you use a small amount, and the scent is subtle rather than cloying. It tames frizz and gives a decent shine without making my fine hair limp, so I was genuinely pleased with how it performs when applied to damp hair before blow-drying.
That said, the purchase journey ruined most of the good will. I placed the order early December and heard nothing for weeks. After sending several messages that were ignored I involved my bank because I began to worry it had gone missing. When the parcel finally arrived late in the month it was in a shocking state — the outer box looked opened from both ends, grubby and clearly handled badly. The items inside were okay functionally, but arriving like that makes you wonder about hygiene and whether anything else has been swapped or tampered with.
I asked for a full refund because I didn’t feel it was right to pay full price for goods that came in such a condition, and I’ve not had a proper response yet. So yes, the product works and I’d use this oil again, but I won’t buy from this seller again until they sort out their fulfilment and customer contact. Annoying to lose faith in a product that otherwise delivered.