Thetrustedlab1 reviews

Not perfect, but glad they fixed it 8 May 2026

this could have been a right mess, but in the end I'm relieved. I ordered two things — a sleep gummy (no melatonin) and a stress formula supposedly for cats — and what turned up was confusing packaging that even said "dogs" in two places. That made me wary, as you'd expect clear labels. I rang customer service and yes, they admitted it was old/incorrect packaging. It wasn't ideal, but they were willing to investigate, which I appreciated. I did have to push a bit — sent photos, screenshots, the lot — because the ingredient list on the bottle had "wheat" on it while the website didn't, and a few components on the label simply weren't the same as online. That set alarm bells ringing, especially as the bottle even claimed "gluten-free" while listing wheat. Not good. Still, the rep took it seriously once I got everything over to them, and they offered a refund/replace option and promised a review of their quality checks. So, conclusion up front: not flawless, but sorted — and I’m glad they cared enough to sort it. I've had worse run-ins with other companies who shrug and disappear, so this felt better by comparison. I'm thankful it was resolved, even if the process was a bit clunky and could be quicker. Would use them again but will double-check labels in future — and maybe not at midnight when I'm half-asleep.