VioVet - Overall Rating based on 25 reviews

76% Would buy here again

Featured Reviews

Most relevant positive review

  2024-05-31
Great service, fast delivery,

To be honest, I was absolutely amazed by the service I got from this company. It was smooth sailing all the way from beginning to end. Ordering was easy, the service was excelle... Read onBy: Lee

Most relevant negative review

  2024-03-21
Flea and worm treatment purcha

I bought some flea and worm treatment for my cats from this company recently. But when the package arrived, there was only one box instead of the two I ordered. I got in touch w... Read onBy: isabel

Review with most votes

  2022-06-21
urgent liquid food for a sick

Absolutely disgraceful service paid for next day delivery the following day no delivery . They put on the order next day it had been dispatched and delivered but the courier tra... Read onBy: S ryan

Reviews (25)

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    Dog food

    Left at a financial loss because they sent me mouldy dog food - their customer service is equally as bad, ... the 'computer says no' approach on me at every turn rather than doing the right thing - I would avoid this company at all cost and closely inspect any past purchases you have from.


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    Prasend

    Takes your and money well enough but doesn’t send out. After numerous phone calls where you are bulled about the whereabouts of your order and promised it will be sent that day you still don’t receive it. So you wait on the phone for another lifetime because they are receiving so many calls you are the umpteenth in line and you get the same old bull. Don’t even bother email as these are not answered. If your animal needs the medication please don’t rely on this company.


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    Dog treats

    Paid for next day delivery as all items were in stock when ordered at 7.20am. 4 days later and after numerous emails and calls the order is still showing awaiting packaging at their warehouse.

    No reply to emails, and after speaking to Lily on the phone, who assured me that she had emailed the warehouse and it would go out that day, the order is still in the warehouse not even packaged. Dpoke again to customer services who now tells me that bext day delivery doesnt mean next day but up to 7-10days.

    Terrible company would not recommend to anyone.


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    urgent liquid food for a sick cat

    Absolutely disgraceful service paid for next day delivery the following day no delivery . They put on the order next day it had been dispatched and delivered but the courier tracking showed that they didn't even dispatch it till the next day. They cant even reply to an email


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    Thyronorm

    First time ordering from this company & the last. Paid for express delivery for my item, recieved it several days later, unfriendly and unhelpful over the phone, lastly..found exact same product elsewhere for £17 less! I do wish i had seen the many negative reviews ref this company before i ordered, lesson learned...