Volusion2 reviews
This score is based on 2 genuine reviews submitted via BritainReviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Little victory, mostly confusion
Funny thing — I was half asleep, scrolling after Boxing Day and saw a deal that looked perfect for the bits I buy for my flat (mainly the coffee kit I use every morning, the thing that salvages me). At first I was sceptical — the page loudly said “free shipping over £100” and then the promo code box promised a discount. That nagging feeling you get when it’s too neat stuck with me. I nearly hit pay, then stopped, dug into reviews and screenshots, sent a couple of questions. Customer service (shout-out to Kyle) was annoyingly quick with emails and even asked for screenshots back, which calmed me down a bit — he was polite, if a tad literal about the wording. In the end I didn’t go through with the order because the small-print meant the code only applied to either the discount or the free postage, not both, and that felt a bit like a cheeky twist. So my distrust didn’t completely vanish, but the helpful replies turned irritation into cautious respect. If you care about clear pricing, double-check before you buy — I’ll probably shop again, just more careful next time.
Quiet start, shaky finish
not great at first, but it ended up a bit less terrible. I ordered from the site expecting the usual turnaround and cheaper bottles, but the parcel never seemed to move from Florida and I got no replies for ages. I tried email and phoned — nothing. So I disputed the £82 charge with my bank and chased a missing-parcel case with the postal service, because I couldn't wait around. In the meantime I had to re-order from a different retailer I trust (been using them for years), which added roughly another £110 to the hit all in. That was annoying.
After I left a review someone finally got back to me — Karla, who was polite and clear — and said if the delivery hasn't arrived by the 27th they'll refund me (they'd given a 14-business-day window after the expected delivery on the 6th). So that was fair, and I'm slightly reassured they followed up, but I'm still out of pocket for the interim and won't risk this again soon. Their prices are noticeably better — about £3–4 less per bottle — and that would be tempting if the logistics were reliable. One other detail: the other shop uses UPS, not USPS, which might explain fewer problems for me there. All in all: decent value, shaky delivery and patchy communication, turned into an OK result but with extra hassle.
About Volusion
Volusion is a US-based software company that provides cloud e-commerce platform services. Its products are used to build and manage online shops, including storefront design tools, product and order management, and payment and shipping integrations. The platform is aimed primarily at small and medium-sized businesses selling directly to consumers online. Volusion also offers analytics and marketing-related features within its commerce software.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: March 2026
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