Are you thinking of buying a new mobile phone? Or perhaps a SIM card? Or maybe some phone accessories like chargers, cases or cables? If any of these apply to you, or if you're seeking anything related to mobile phones, Mobiles.co.uk may be the company you have been looking for. Read on to learn all about this company and what products and deals are sold on their website. Then if you have been intrigued by what you've learnt, check out some honest customer reviews to find out whether this company is actually trustworthy and legitimate, discover what previous buyers have thought of their value for money, and ultimately decide whether or not to pursue a purchase from this brand!
Established over 19 years ago, Mobiles.co.uk is the United Kingdom's longest-running mobile phone retailer, offering some of the best mobile phone deals available, in addition to contracts, pay-as-you-go deals, and upgrades for your phone. Due to their excellent customer service and top quality product range, Mobiles.co.uk have won a wide range of awards such as the 2017 uSwitch Mobile Award for Mobile Reseller of the Year and the 2016 Mobile Consumer Award for Best Online Retailer!
Interested in getting to know this company a little bit? Check out this advert where Mobiles.co.uk conducted an experiment in which two members of the public took part in a challenge to win money, using one of the phones you can buy on their website.
Services, website use, and customer service from Mobiles.co.uk
Mobiles.co.uk is known for providing all the latest, best quality and most desirable products on the market. These products are presented on their website in five categories. Firstly, the Mobile Phones product category is divided into Contracts & Handsets, Apple Phones, Samsung Phones,Android Phones, Brand and Network. The next category, Upgrades is split by the following: Our Upgrade Offers, Brand and Network. The third category is SIM Only, the fourth category is Accessories and the fifth category is Broadband. Furthermore, there are sections for Special Deals and News.
In addition to their many years of experience with this market, and wide range of products, this company also emphasises the importance of putting the customer first by providing high-quality customer service such as their customer service centre and the option of order tracking, frequently updated exciting offers, cashback deals and free gifts!
Complaints? Compliments? Let us know!
Have you ever purchased anything from Mobiles.co.uk? Consumers seeking a new phone, mobile accessory or upgrade may be considering purchasing from Mobiles.co.uk and wondering whether or not they are reliable. In this case, your advice and first hand experience can be invaluable! Whether you have an excellent review of one of their products, have a specific recommendation regarding which broadband to purchase, or a complaint about their customer service, all of this would make for an excellent customer review to help guide other shoppers. So why not take a moment to write it all out in a quick review here, to let others know what you thought of this company!
Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!
I have had a truly awful experience with Mobiles.co.uk
I took out a contract with them, and when they could only deliver a handset to my home address in office hours I had to cancel the contract.
I found out a year and a half later that they had still been taking unauthorised payments from my account every month.
I contacted them in April this year, they admitted the error was their fault and they hadn't cancelled the contract but I’m still waiting for a refund.
I have sent weekly emails and phoned since April but just get told they will reply in 3-5 days, and they never reply.
I have also been chased by a debt collection agency for the last five months which is incredibly stressful.
I have been told I won’t receive any compensation even though hundreds of pounds have been taken from my account, I have spent hours and hours on the phone and email trying to sort this out, and debt collectors are threatening me with further action.
I’m amazed to see so many good reviews on this site, my experience has been terrible. Just be wary, if things go wrong their customer service is appalling.
I bought vodafone sim-only contract with £278 cashback by redemption. The deal was mis-sold and I was refused that the deal existed eventhough the £278 off term has a presense on the invoce sent. They do not have a compliance where you can complaint. Always take screenshots page by page if you are taking the risk of buying any contracts and also clarify all terms on invoice. Left with 24month overpriced contract due to company's system error.
Worst company I have ever dealt with, ordered a phone arrived won't work so sent it back for a replacement 6 weeks later no phone numerous excuses. Won't let me cancel spoke too at least 8 different staff members been told how sorry they are but still at square one. DON'T TOUCH THIS COMPANY WITH A BARGEPOLE COWBOYS.
mobiles.co.uk (Dixons Carphone PLC) are scammers, fraudsters.
STAY AWAY from mobiles.co.uk (Dixons Carphone PLC) cashback deals. They don't send cashback cheques. When you chase it, they send one and stop it (my bank said unpaid cheque). Then you chase again, and they put all the blame on you. It goes like that: "Ayanda: I am really sorry for this, the cheque was cancelled via a request that you have made since you did not receive the cheque, now our banking team has sent anew cheque for you which will take 28 working days to arrive from the date the cheque was sent" Don't be surprised when the operator just closes chat on you. Same with phone calls to their customer phone line. As for complaints, I haven't heard from them since. In fact there is no such a thing as complaints, no complaints policy, no procedure of any sort, no one to escalate the issue with, no body outside the company to refer the complaint to either (they haven't heard of Communications Ombudsman). You will not get your cashback! You will spend hours on their chat reading the pre-written formulas and listen to the same stories on their customer phone line. All that every 28 working days or more often if you like.
There are currently 4 customer review posted about Mobiles.co.uk. On average, they received a star-grading of 4.2/10, with 75% of the reviewers indicating that they would buy from the brand again.
What services or products do Mobiles.co.uk offer?
Mobiles.co.uk is mainly active in the Telecom category, more specifically with Mobile and Telephone, Internet & Hosting.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Mobiles.co.uk website with confidence. If not you can find many other brands to read about on our website!