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iphone 13 pro
11 days ago I ordered iphone 13 pro with vodafone contract. They took the upfront payment and did not send the phone on the excuse that it was out of stock.
Sim only deal
The worst customer service I have dealt with ever. they will do anything to get away from cancelling one week old contract. Never again using this company and I will cancel the two contracts I have with them....................
One of the accounts was locked by customer service advisor called Domby. after a trip to the shop to unlock it, called customer service and spoke to Indian Guy called Ramish whom tried his best to get away with not closing the account and pretending that he can not hear me and the line is bad not knowing that I spoke to his colleague minutes before him and there was no problem with the line. with my insistence he told me he closed the account but the sim still active. Spoke once more to a Scottish guy to close the second account. he tried his best again not to close the account and accused us of fraud, after arguing the toss he closed the account but also still active, ( now it is cancelled according to Vodafone)
1/1/2022 The account closed by this Indian called Ramish is still active and sim still working so I called Vodafone. Customer service advisor told me the account is still active and we do not have cancellation request. I told her the full story, she said they playing games with you they are ........
she cancelled the contract but I lost my number forever and now I have to get new number.
I received three emails from High level complaint team. every time signed by a different name. always using the first name only so if you call you will never find this person. I gave them my number and asked them to call me but never heard from them. bad service at the highest level. One star is too much for them but this is the worest they can get.
Samsung Galaxy S21 Ultra
This company are selling refurbished phones as brand new which is essentially fraud!
Their returns page states that the seal may be broken due to "spot checks in the warehouse". This is a lie they are not supposed to break a Samsung seal.
They even put a similar seal over the Samsung one to make it look like it had never been opened.
It was confirmed as a lie when I gave Samsung the IMEI number and they told me the phone was activated THREE MONTHS prior meaning the warranty was activated from that date and to return it IMMEDIATELY for a full refund.
To be fair the refund was processed with no questions asked, they know what they are doing.
Apple iPhone 13 pro
I ordered this phone mobiles.co.uk said i passed the credit check and said I would only pay £19.99 upfront but the original offer was no upfront cost so I went ahead with deal I had a email saying my phone was coming next day with dpd delivery service I waited in all day then I checked my parcel delivery details and it said the phone had been recalled to go back to mobiles.co.uk I have recently tried several times to get my money back I I gave them my details and they said the address I live at was not the address I lived at and told me I had to go to curry's pc world to show proof of who i am Ive read several comments about mobiles.co.uk and they should be stopped and questioned and definitely be investergated and not allowed to take money off people who worked hard and not be conned
24 month contract
Disgusting, vile, horrible customer service. They do absolutely nothing to help and try their best to interrupt any change they get. I tried to cancel my contract within the 14 day grace period and return my handset. They told me they would send a returns bag for my phone and I received nothing so I phoned back to enquire and they said they only send printable returns labels through email but because it is no longer within the 14 day grace period, they cannot process the return and I have to take the issue up with Vodafone.
I started a conference call with Vodafone and mobile.co.uk and the idiot from mobile.co.uk did nothing but argue and interest and be rude to rhe Vodafone customer service man.
I had this very same problem 4 years ago and couldn't wait to get out of contract. Stupidly I went back to them this time and absolutely nothing has changed.
Not received anything.These r scammers thy have had my number and haven't stopped phoning me wen I answer my phone thy always put phn dwn on me
Do not bother, the Company is a Nightmare, Offer looks Good until you realize they pay cashback every 6 months which you have to CLAIM??
The Site is misleading, you can not talk to Accounts only Customer Services, who E-Mail them, which takes days for a reply. Still waiting for my Cashback which is overdue and did not realize that the deal was with cashback. Go elsewhere and save yourself the Agony of this Frustration
Same problem. I had an 18 month contract with them 4 years ago and was unable to claim any cash back throughout the whole contract. They told me to claim each month at the end of each bill which I tried but then found out this wasn't true so then they told me you have to claim at the end of the contract (which I tried). Then they told me that because I didn't do it at the end of each month, I have informed missed the opertunity to claim any cash back.
Stupidly I went back with these scammers a month ago and I've had nothing but trouble. I tried cancelling my contract in the 14 day grace period because I was told I would pay 17pounss a month but my bil is 30 a month and it's only 17 after cashback deductions at the end of my 24 month contract. But because I'm cancelling my contract, I have to pay the full amount and am not entitled to any cash back. I've now had to pay 60pounds because my bill has gone over into the second month because they haven't bothered to process my return yet...
Absolute scammers with rude aggressive workers who shouldn't be allowed to operate
Vodafone SIM Only
I ordered a Vodafone SIM only on mobiles.co.uk on Monday 9th, I received my order confirmation by email and the SIM was with me on Wednesday 11th. A few days later, I received a second SIM through the post, out of nowhere. After contacting Mobiles.co.uk, they said another order was placed, which wasn't done by me. Also I never received a confirmation email for that second order! So now I've got 2 Vodafone contracts instead of 1!!!
Sim only contract
Very bad experience. Total lies. Fraudulent company. I won't buy and i won't recommend anyone to trap in this scam
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