Phones are such an integral part of modern everyday life that it’s hard to do without. So if you decide to get a (new) mobile phone or telecom subscription, you will want to choose wisely. Especially because subscriptions are mostly fixed for a year or two. O2 is one of the many providers that offer these devices and services. You can of course compare their prices with other companies, but that will tell you nothing about customer service, delivery, reception and more. But other customers can. Read their customer reviews with their experiences, opinions and more to find out if O2 is a company that you want to connect yourself with.
O2 is a leading British telecom communications company. They have more than 25 million customers and 450 shops. In their stores and on their website they offer 2G speed internet, 3G internet and 4G internet, but also Wi-Fi internet networks. They are also a sponsor of England Rugby. O2 offers telephone network subscriptions, internet connection and more on a pay monthly basis, pay as you go basis and a SIM only basis. But they also sell the mobile telephone devices itself. Their assortment of mobile phones and tablets includes well known brands like Apple iPhone, Samsung Galaxy, Sony, LG, Huawei Xperia, Microsoft, Blackberry and OnePlus.
O2 commercial: Follow the Rabbit
Services of O2
They offer free UK delivery on all their products and devices. If you order Sunday to Thursday before 12 PM, you you’ll receive your package as soon as the next day. They also offer premium delivery. Your device not working the way it should , you will get free repair or exchange. And they have a 14 days change-of-mind policy. You can follow them on Twitter and Facebook and they have various apps that you can install on your Smartphone, like an app to give you speed details and other information about your internet network, one that you can use for cheap international calls, one to control the heating, lights or locks to your home while you are away, or one that helps you buy tickets up to 48 before they are released to the general public. The apps are created both for iOS and Android. If you have a question or problem, you can visit the O2 community. Chances are that other users will be able to help to answer your question or fix your problem. If you would rather talk to O2 directly, you can contact them via telephone. There are several teams that you can call to, each devoted to answer questions and solve problems about a specific service or topic.
Compliments, Complaints and Tips for O2.
Have you got any experience with O2? What do you think about this telecom company? What is their customer service like? What do you think of the reception during your calls? How do they handle complaints? Write a customer review to let them, us and others know your experience and opinion to help others to decide whether taking out a subscription or buying a device at O2 is a good choice or not.
What is the reception and internet connection that O2 offers like? Read customer reviews, experiences, opinions and complaints about this mobile phone company
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The O2 is selling over priced phones. I was 5 years with them and i just regret that I upgraded for the I phone pro 250gb with them. just for device they asking for 1279 which is 80 pounds more like from original apple store. after 5 years i just realised how they making money everywhere and cheating the customers. for example in my five years with them they always overcharged me despite the fact that i had a cap on calls data and messages so it should be 0 extra pay but now when Im checking invoices they always did 5-6 pounds more. don't sign any contract with them never !!! there is much better choices .... and the sales managers are not polite at all... they just want your money and thats it ... don't want to know how much i over paid them and all those offers are overpriced ....
Terrible call with customer services. Called up about a £100+ bill month on month to be hung up on when challeged why they tried quoting me (a non business customer) prices net of VAT. I then called back and spoke with a manager who told me nothing could be done to reduce the package and that they had setup a finance agreement in my name. Considdering its my wifes phone it is what it is but nobody has ever had confirmation from me directly which is therefore illegal to setup finance agreements in an individuals name without consent. Then told they will not reduce the 50GB package even considdering my wife has only used 6GB in total over the last 5 months In last month alone she used 327MB which is 0.6% of her allowance, they are still unwilling to alter the tarrif. This is an absolute disgrace! Terrible customer service and extreemy poor customer care. Also the fact that they are unwilling to reduce the package that is clearly well over what is needed is a joke!!! AVOID 02 at all costs!!!!
3 hours............ And they have cut off the account!! Back on the phone now to this terrible company!!!!
Now 41 minutes into a call and they have informed me the complaints department have infoirmed it is physically impossible to reduce a tarrif as they system doesnt allow it!!!!!! This is is a complete lie!!!
Now 52 minutes into the call and i have been told that it is not possible to get the bar lifted and that the best bet is i just call back on monday!!!!!!! What the actual F***!!!????!!! This is my wifes phone and we have recently had a baby 7 weeks ago and have three other children. 02 are quite happy to cut off my wife and leave her without a phone incase of emergency for the entire weekend. Not only does this business act fraudulently, lie and hang up on customers, they now have no care for safety of 4 children.
Disgusting O2 cell phone commercial with SATANIC innuendo
Hi, just do not feel your commercial that shows the dragon, comet, transgender, AI, sexual innuendos, gambling sounds, etc., is in any way proper. Your company is controlled by devilish persons, apparently. We are spreading your agenda and how it is horribly cruel to humanity. Hell is waiting for things like this.
Sorry to say they is is positives over o2 I would not trust them anymore they website lies to you there customer service lies to you I knew I had bad creadit so when o2 rang me they said go on this SIM only deail then in 3 mounths you can have a new hand set then when my 3 mouths was up they said no and if I want out of contract I have to pay 200 pound early fees even thou they at first said I could and even says on there website just wait 3 mouths but then when you do they say no you have to wait 6 or 12 don't belaive a word they say
Terrible experience. Customer service was appalling. A 'Francesca' was rude and aggressive. So glad to be leaving. Prices were high and got raised, compared to what you get from other companies the pricing is completely unreasonable.