Virgin Mobile5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2017.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not terrible, but a right faff
unlimited Canada, a bit of US and 10GB. All fine. Then on 15 February I noticed a new offer — 30GB for roughly the same price. Bit annoying. I rang to ask if they could match it. Simple ask. Wrong assumption. The first person said she couldn’t do anything. She said she was Loyalty. She was also the supervisor. She was also stuck. I’d already had better service elsewhere, so I was surprised at how little wiggle room they had. The “best” alternative on the table was a tiny add-on — 2GB ongoing and another 1GB for three months — which felt like a token gesture. I told them I could just re-sign through Costco or jump ship to Fido for the newer deal. That seemed to help. I stayed calm, kept repeating the facts, and eventually someone higher up agreed to sort it out. It took patience and a bit of nagging, but they matched the newer promo after all. Not proud of having to fight for it, and I shouldn’t have needed to. On the plus side, once you hit the right person things moved smoothly and the price is now what I wanted. Service was clunky at first, but the end result is acceptable. If you’ve had good service with another provider before — I have — you’ll notice the difference. Overall mildly annoyed by the slog, but relieved the outcome was what I expected in the first place.
Slowly lost its spark — glad I jumped ship
quick, helpful, and generally reliable. Lately it’s been patchy — random outages, sluggish connection at peak times and those annoying moments where video pixelates and you have to refresh. What really wound me up was getting billed for double the data in the same month; I chased it and the replies felt like they came from a script, no real care. It’s the small things too — the app used to be useful, now it’s clunky and doesn’t reflect outages properly, so you’re left guessing.
Using the service felt like a compromise: decent speeds most days, annoying drops some days. I’d had better experiences with smaller firms before, so I kept waiting for them to improve, but I could see a restructure had affected staff morale and the help you get. Eventually I moved to a different provider (Fido, for anyone reading) and that change made me realise how much I’d tolerated — fewer interruptions, clearer billing, and just less faff. So, sceptical at first, but relieved now I switched. If you value steady streaming and straightforward billing, maybe look around — I did, and it made a difference.Finally mostly sorted, but what a saga
in the end it worked out well enough and I’d recommend them, but it was far from smooth. I needed a reliable mobile because I’m abroad in the EU for a while and was getting really fed up with voicemail not working and people not being able to ring me. That’s why I stuck with it and kept pushing — I had to have a phone that actually worked for work and family calls, simple as that.
I’ll be honest, the first few months were a right mess. I could text and call others, but nothing came through to me and voicemail was inaccessible. I sent more messages than I care to remember, chased via chat, email, even wrote to the CEO (yes, really), and still things dragged on. At one point my old SIM got cut off before a replacement had been posted, so family had to courier one out to me which was a hassle and cost me extra. Then the replacement they finally sent wasn’t migrated correctly to their new network partner, so nope — another SIM had to be sent. Classic bureaucratic faff.
Yet, and this is the thing, once the right SIM landed and the techs actually got into the case properly, calls and voicemail started behaving. It wasn’t instant magic — there were a few days of fiddling and follow-ups — but functionality returned and has stayed mostly stable. Their techs did a decent job when they were on it; the problem was getting them to be on it straight away. Promised callbacks were missed a couple of times (annoying), but when someone did pick up properly they were helpful and tried to fix it rather than passing me around.
So yeah, not perfect — communication is the weakest link and the delivery bits were clumsy — but the service itself, once sorted, delivers what I need. The price seems fair for what you get and ordering was straightforward. I’m sticking with them for now, mainly because the connection is reliable and switching would be another headache. If you’re the patient type and can push when things go wrong, you’ll probably get there too.SIM activation and number transfer
The SIM activation and number transfer ended up taking longer than I thought it would. The speed test was disappointing, and I found it hard to understand the customer service representatives. Plus, the responses on live chat were really slow. Overall, my experience with the service provider was pretty frustrating.
Virgin is cheapest, greatest & provide more of numbe of services than others!
Virgin mobiles, both as telecom company and the mobile company gives great services at affordable price. Their smartphones are very cool, with all updates specifications and features competing leading mobile companies. The packages and contracts they offer are more comfortable and easy for customers and also cheaper than ever.
I am using Virgin for more than 4 years now
They have special offers for their regular customers, which I love about
Also, data charges are great.
About Virgin Mobile
Virgin Mobile is a telecommunications company that operates in several countries, offering mobile phone services. It is part of the Virgin Group, which was founded by Sir Richard Branson. The company was established in the United Kingdom in 1999 as the world's first Mobile Virtual Network Operator (MVNO), which means it provides mobile phone services without owning a physical network. Instead, it leases network capacity from established mobile network operators. Virgin Mobile has since expanded its services to various international markets, including the United States, Canada, and Australia, among others. The company is known for innovative marketing strategies and customer-centric services, aligning with the broader Virgin Group's focus on delivering value and exceptional customer experience.
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Telecom | Mobile and Telephone Reviews & Experiences
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Last update: October 2025
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