O2 Reviews
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Reviews (26)
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Upgrade phone at store
My visit to the Poole store was fantastic! Imogen and Chris were amazing in helping me upgrade my phone. They were so patient and friendly, even chatting with me when my baby was being difficult. Their dedication and professionalism really showed, and I am so grateful for all their help. They are definitely valuable members of the team, and I can't thank them enough.
Trustworthy products
good services and products at affordable price. RECOMMENDED
iPhone purchase
My experience with the company has been a complete nightmare. I bought a new iPhone from them but quickly discovered I couldn't make calls or use data. When I reached out to customer service for help, they were unhelpful and didn't seem to care about fixing the problem quickly. It's been a month now and I still can't use my phone properly. This is completely unacceptable and I wouldn't advise anyone to use this company.
Account management
I've just had to deal with the account management team at this company, and I'm afraid I can't say I'm happy with the service I got. Before, the customer service was great - the reps knew their stuff and were quick. But this time, I felt like the staff didn't really know what they were doing and couldn't help me properly. It's a shame to see the quality of service go down, especially after the top-notch support I'd had before.
Transfer of mobile number
This company is a complete joke. I've tried four times to transfer a number to my daughter's account, and each time they've failed. Now we're stuck paying for two contracts because of their incompetence. It's absolutely unacceptable and a total waste of time. I'll be taking this matter to the dispute resolution agency and considering legal action if necessary.
Phone purchase with a new tariff
I had a really bad experience with this company. They overcharged me for my phone and when I asked about my tariff options, the customer service person lied to me several times. To top it off, they ended up disconnecting my number by mistake. Honestly, I would strongly advise avoiding this company at all costs.
Contract with a telecommunications company
I recently signed a contract with a telecommunications company and I have to say, it was a big mistake. The service they offered was really not up to scratch, with lots of disconnections and terrible customer support. I had to keep nagging them to sort out problems that should have been dealt with quickly. I would definitely recommend staying away from this company and not signing any contracts with them.
Mobile phone and data plan
I'm really not happy with the phone and data plan I recently bought from this company. They messed up my number so I couldn't get calls or texts for over 2 weeks, plus they gave my personal details to someone else. I've been complaining for 6 months now and they haven't done anything about it. It's so frustrating. I've even lost business because of them. I'm going to the ICO and the ombudsman to complain about their bad customer service and data breach. I've wasted so much time in their shops and on the phone trying to sort this out, it's just not on.
Mobile phone contract
I've been a loyal customer of this company for years, but recently I've noticed a big drop in the level of customer service. The staff can be rude, unhelpful, and seem pretty clueless. Sometimes calls to customer service get cut off and no one bothers to call back. It's pretty obvious that the service quality has got worse since the merger. A lot of my family and friends have switched from this company because of similar problems. I wouldn't recommend this company to anyone, the whole experience has been terrible. There are definitely better options out there that give you more bang for your buck.
Saving their property
I just wanted to do the right thing and help save someone's property, but they went ahead and shut down my account. Now I'm feeling really low and thoughts of suicide are creeping in. Definitely wouldn't advise anyone to use their services.
SIM-only upgrade
The customer service at this place is shocking. I've been a loyal customer for more than ten years and when I called to inquire about upgrading my SIM-only plan, I was informed that I couldn't avail of the promotions offered to new customers. What a joke! They only offered me 10GB for £10, whereas I managed to find a better deal of 50GB for the same price at a different provider. It's obvious that they prioritise attracting new customers over looking after the ones they already have.
Upgrade issues
I'm really annoyed with the lack of customer service help. No matter what time I've tried, I can't seem to reach anyone about my upgrade problems. The My Account feature has been a let-down too, not working properly at all and it's getting difficult for me to handle my account. If this keeps on, I might just cancel my upgrade completely.
New Phone Upgrade
I recently got a new phone, but I've had a bit of bother with the confirmation emails and my missing SIM card. After trying loads and contacting customer service for days, I'm still waiting for the right SIM card. The lack of communication between the folks on the phone and the stuff they're meant to send has been a letdown.
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