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iPhone purchase
My experience with the company has been a complete nightmare. I bought a new iPhone from them but quickly discovered I couldn't make calls or use data. When I reached out to customer service for help, they were unhelpful and didn't seem to care about fixing the problem quickly. It's been a month now and I still can't use my phone properly. This is completely unacceptable and I wouldn't advise anyone to use this company.
Account management
I've just had to deal with the account management team at this company, and I'm afraid I can't say I'm happy with the service I got. Before, the customer service was great - the reps knew their stuff and were quick. But this time, I felt like the staff didn't really know what they were doing and couldn't help me properly. It's a shame to see the quality of service go down, especially after the top-notch support I'd had before.
Transfer of mobile number
This company is a complete joke. I've tried four times to transfer a number to my daughter's account, and each time they've failed. Now we're stuck paying for two contracts because of their incompetence. It's absolutely unacceptable and a total waste of time. I'll be taking this matter to the dispute resolution agency and considering legal action if necessary.
Phone purchase with a new tariff
I had a really bad experience with this company. They overcharged me for my phone and when I asked about my tariff options, the customer service person lied to me several times. To top it off, they ended up disconnecting my number by mistake. Honestly, I would strongly advise avoiding this company at all costs.
Contract with a telecommunications company
I recently signed a contract with a telecommunications company and I have to say, it was a big mistake. The service they offered was really not up to scratch, with lots of disconnections and terrible customer support. I had to keep nagging them to sort out problems that should have been dealt with quickly. I would definitely recommend staying away from this company and not signing any contracts with them.
Mobile phone and data plan
I'm really not happy with the phone and data plan I recently bought from this company. They messed up my number so I couldn't get calls or texts for over 2 weeks, plus they gave my personal details to someone else. I've been complaining for 6 months now and they haven't done anything about it. It's so frustrating. I've even lost business because of them. I'm going to the ICO and the ombudsman to complain about their bad customer service and data breach. I've wasted so much time in their shops and on the phone trying to sort this out, it's just not on.
Mobile phone contract
I've been a loyal customer of this company for years, but recently I've noticed a big drop in the level of customer service. The staff can be rude, unhelpful, and seem pretty clueless. Sometimes calls to customer service get cut off and no one bothers to call back. It's pretty obvious that the service quality has got worse since the merger. A lot of my family and friends have switched from this company because of similar problems. I wouldn't recommend this company to anyone, the whole experience has been terrible. There are definitely better options out there that give you more bang for your buck.
Saving their property
I just wanted to do the right thing and help save someone's property, but they went ahead and shut down my account. Now I'm feeling really low and thoughts of suicide are creeping in. Definitely wouldn't advise anyone to use their services.
SIM-only upgrade
The customer service at this place is shocking. I've been a loyal customer for more than ten years and when I called to inquire about upgrading my SIM-only plan, I was informed that I couldn't avail of the promotions offered to new customers. What a joke! They only offered me 10GB for £10, whereas I managed to find a better deal of 50GB for the same price at a different provider. It's obvious that they prioritise attracting new customers over looking after the ones they already have.
Upgrade issues
I'm really annoyed with the lack of customer service help. No matter what time I've tried, I can't seem to reach anyone about my upgrade problems. The My Account feature has been a let-down too, not working properly at all and it's getting difficult for me to handle my account. If this keeps on, I might just cancel my upgrade completely.
New Phone Upgrade
I recently got a new phone, but I've had a bit of bother with the confirmation emails and my missing SIM card. After trying loads and contacting customer service for days, I'm still waiting for the right SIM card. The lack of communication between the folks on the phone and the stuff they're meant to send has been a letdown.
Airtime plan cancellation issue
I recently had a problem with my phone plan being cancelled due to changes in terms and conditions. Even though I was told my device plan would stay active, I was surprised to get a final bill and a scary letter about my credit score and debt collectors. I had to make lots of calls, wait on hold for hours, and get transferred to different departments. And to make matters worse, I was shouted at by a lady called Grace in the payment department. They said they'd raise a complaint and I'd get a call back within 24 hours, but I'm still waiting for that call.
Mobile phone plan
I am really frustrated with the service I have received from this company. I have spoken to numerous advisors, and they have all given me different information in the space of just an hour. It is obvious that there is a problem with communication and training among the staff. I made a complaint in March, and I am still waiting for a response. This is not acceptable and has left me feeling really irritated and dissatisfied with the service I have been given.
Phone contract
I've just gone through the ordeal of signing up for a new phone contract with a telecom company, and it was a total nightmare. The customer service was awful and the network coverage was so unreliable. I really wish I hadn't chosen them. I've never dealt with such an incompetent and unprofessional company before.
long paid-off phone regret
Having been with the network for about 10 years now, I have to say their coverage is alright, but once you leave London, the signal isn't great. What really bothers me about O2 is their pricing strategy when it comes to phone payments. I made the mistake of getting an iPhone 12 through them and I really wish I hadn't. The issue is you end up paying more than the phone is worth each year as it loses value. I've paid O2 over 600 quid for a phone now valued at around 200, that's a big loss. On top of that, the sim costs are ridiculously high and there's no option to change data plans based on your usage. There aren't any more perks to sticking with O2 as there are no discounted rates for calls and texts within the network. With their expensive pricing, I'm thinking about switching to a cheaper network like Smarty or Honest Mobile. Overall, the prices at O2 are just too steep to keep me with them any longer.
PAC Code Request Experience
I recently tried to get a PAC code from this provider, but it was a big let down. They cut off my number straight away instead of giving me the code and the 30-day notice I needed. It caused a lot of chaos in my life because I use my phone a lot for work and keeping in touch with clients. When I tried to sort things out with their customer service team, they were rude and didn't seem to know what they were doing. Dealing with them just made everything even more annoying. To sum up, my time with this provider has been a total nightmare.
Upgrade phone at store
My visit to the Poole store was fantastic! Imogen and Chris were amazing in helping me upgrade my phone. They were so patient and friendly, even chatting with me when my baby was being difficult. Their dedication and professionalism really showed, and I am so grateful for all their help. They are definitely valuable members of the team, and I can't thank them enough.
2-year contract
In my opinion, the customer service at this company was pretty disappointing. I kept getting passed around to different people, answering the same questions over and over again, and in the end, my issue still wasn't resolved. It felt like the managers were quite good at dodging the problem and not owning up to the bad service. All in all, I found the whole experience really frustrating and not up to scratch.
Mobile network dissatisfaction
As someone who's been with a particular mobile network for quite a while, I have to say I'm really let down by their service. Personally, I think this network is one of the worst out there. I've had so many problems with signal and talking to their customer support just made me even more annoyed. I'm seriously thinking about ending my contract with them. If you're thinking about getting a new mobile network, I'd recommend looking into other options for a better and more reliable experience.
Switching to new network
I've been really let down by the new network. The customer service team doesn't seem to know what they're doing and couldn’t move my number over properly or fix any of my problems. And when I tried to complain, the complaints team didn't help at all. It was so annoying to be left without a working phone for days and to keep getting passed around to different people who couldn't do anything. My time with this network has been a total disaster.
About O2
Phones are such an integral part of modern everyday life that it’s hard to do without. So if you decide to get a (new) mobile phone or telecom subscription, you will want to choose wisely. Especially because subscriptions are mostly fixed for a year or two. O2 is one of the many providers that offer these devices and services. You can of course compare their prices with other companies, but that will tell you nothing about customer service, delivery, reception and more. But other customers can. Read their customer reviews with their experiences, opinions and more to find out if O2 is a company that you want to connect yourself with.
About O2
O2 is a leading British telecom communications company. They have more than 25 million customers and 450 shops. In their stores and on their website they offer 2G speed internet, 3G internet and 4G internet, but also Wi-Fi internet networks. They are also a sponsor of England Rugby. O2 offers telephone network subscriptions, internet connection and more on a pay monthly basis, pay as you go basis and a SIM only basis. But they also sell the mobile telephone devices itself. Their assortment of mobile phones and tablets includes well known brands like Apple iPhone, Samsung Galaxy, Sony, LG, Huawei Xperia, Microsoft, Blackberry and OnePlus.
Services of O2
They offer free UK delivery on all their products and devices. If you order Sunday to Thursday before 12 PM, you you’ll receive your package as soon as the next day. They also offer premium delivery. Your device not working the way it should , you will get free repair or exchange. And they have a 14 days change-of-mind policy. You can follow them on Twitter and Facebook and they have various apps that you can install on your Smartphone, like an app to give you speed details and other information about your internet network, one that you can use for cheap international calls, one to control the heating, lights or locks to your home while you are away, or one that helps you buy tickets up to 48 before they are released to the general public. The apps are created both for iOS and Android. If you have a question or problem, you can visit the O2 community. Chances are that other users will be able to help to answer your question or fix your problem. If you would rather talk to O2 directly, you can contact them via telephone. There are several teams that you can call to, each devoted to answer questions and solve problems about a specific service or topic.
Compliments, Complaints and Tips for O2.
Have you got any experience with O2? What do you think about this telecom company? What is their customer service like? What do you think of the reception during your calls? How do they handle complaints? Write a customer review to let them, us and others know your experience and opinion to help others to decide whether taking out a subscription or buying a device at O2 is a good choice or not.
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Contact Information
260 Bath Road
SL1 4DX Slough
United Kingdom
Categories O2
Telecom | Mobile and Telephone Reviews & Experiences
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Seite online seit: 7 February 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Apple IPhone XR
Brand new item which was great for 2 months. Stopped working for no apparent reason, failed to ever come back on, o2 refused to fix it under WARRANTY and wanted to charge up to ... Read onBy: GWATKIN