EE mobile Reviews
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Reviews (20)
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PAYG sim add-ons
When I tried to buy some extras for my PAYG sim online, I got a really annoying error message saying "ADDONS PURCHASE ERROR." There was a little note saying they were fixing the page, but I'm not too sure how long it will take. On top of that, even though I set my phone to use WiFi calling in places with bad signal, it sometimes randomly switches back to the regular network, leaving me with no connection. It could be because of my Sony phone, but it's still a bit disappointing that it's not working smoothly.
Billing query assistance
I got in touch with customer service not too long ago because I needed help with a billing question. And you know what? I was really impressed with how they handled everything. The person I spoke to was so kind and really understood where I was coming from. They walked me through everything with care and professionalism, making sure I knew what was going on at every stage. I felt like they had my back the whole time and it was a great example of top-notch customer service.
Customer service by Antony
Antony was absolutely amazing with the customer service he gave me, he really did go the extra mile to help me out with my question. He was so friendly, knew his stuff and sorted everything out quickly. I was really impressed with how professional and positive he was. I really can't thank him enough for all his help.
Got 20GB unlimited EE sim,free text- Best deals ever.
I got the deal of 20 GB ee sim, unlimited messages and data.. package is most reasonable and easy. plus 3 months BT support. They have a great network and varied tariff plans. like best for all.
One of the great choice for market, now.
Must go for itDisappointed loyal customer experience
I've been with this company for 12 years, but that doesn't mean I should be treated badly! I contacted their executive complaints team to fix a simple issue, and they were so incompetent and unprofessional. The way they showed no respect and ignored my loyalty was really shocking. They made me feel like I was bothering them by expecting good service after all this time I've been with them. The email conversations were a mess - no callbacks like they promised, and the language they used was totally inappropriate. And I can't believe they threatened to close my account just because I dared to question their bad service. It's like they think they can get away with anything. Well, let me tell you, EE - loyalty counts for nothing if you treat your customers like this. Sort it out.
New phone purchase
I recently got a new phone, but the customer service was terrible. They messed up my details, and my credit got blocked for ages as a result. When they tried to apologise, they did so with just £15 - can you believe that? It's an absolute joke!
Facebook contact with Dale
I messaged Dale on Facebook and he was really helpful in sorting out my problem straight away. I really value the quick and efficient service he gave me.
Long-time customer feedback
I've been a customer for a while now, and I've noticed that the network service in Wembley Park isn't as good as it used to be. It's definitely slower and seems overcrowded, making it hard for me to enjoy using it. With all the new buildings going up nearby, it feels like the service just can't keep up with the growing demand. I've spoken to customer service about it, but unfortunately, I haven't seen any changes so far. It's really a shame to see the quality getting worse over time, and I'm hoping something can be done about it.
Poor broadband service
Their broadband service is absolutely awful. It's like they just don't give a toss about their customers. The customer service is completely useless and they'll just feed you a load of lies. They conveniently leave out important details before you sign up and will just brush off any complaints that don't suit them. It's almost like they actually want you to struggle with rubbish internet. I'd steer well clear!
SIM card purchase
I bought a SIM card from this company not long ago and to be honest, I was really let down by the service. They said they would sort out the switch with my old supplier, but that never happened. I tried getting in touch with their customer service a few times, but I was kept on hold for ages and then got disconnected. When I did eventually speak to someone, they said they'd sort things out quickly, but that never happened. It seems like all they care about is getting your money, not actually helping customers properly.
Mobile phone contract
I'm a customer of this mobile provider and I need to share my disappointment with the service I've got. The whole process, from ordering to delivery, has been really below par and frustrating. To start with, the phone I bought was faulty and had to be sent back straight away. But even after posting it back, I keep getting emails saying they haven't received it. This lack of communication and slow service is just not on, it's made me really frustrated and unhappy with the whole thing. Based on my experience, I wouldn't suggest this provider to others.
Contract renewal
I’m absolutely fuming about the customer service I received! I rang up to talk about renewing my contract and the person on the other end only gave me one choice, then slammed the phone down on me when I agreed. Is this how you treat loyal customers who just want to carry on with your services? It’s absolutely disgraceful!
Mobile phone plan
I just wanted to mention that the customer service at this mobile provider is absolutely terrible! It's honestly the worst. Every time I try to contact them, I always end up talking to a robot - I mean, where are the actual people? And let's not even talk about their prices, they're definitely not as low as they say. I'm really not pleased with the service, that's for sure. So, if you want to have a real conversation, I would suggest not going with this provider.
Contract termination issue
I had a really annoying experience with my mobile service provider recently. When I decided to end my contract, I faced a lot of problems with their customer service team. The communication was poor, and their website was really difficult to use. Even when I tried to pay my final bill online, I couldn't find a section on their website for it. This meant I couldn't pay the bill on time, and they started threatening me with consequences. It was really stressful, and I suggest others be careful when dealing with them.
30-day rolling SIM card
I tried to sign up for a 30-day rolling SIM card online but it didn't work. I was told to ring customer service, where I had to go through the whole process again, only for it to fail once more and be asked to send an email. After sending the email, I got a response the next day saying the problem was fixed and to call back to finish setting up. When I called back, I was transferred between several call handlers for over an hour, and the last one tried to set up a new contract instead of dealing with the original issue. None of the call handlers seemed to pay attention to the problem or take note of the reference number I gave. The last agent's customer service was terrible, and they kept pretending to not know what was going on.
Broadband package purchase
I bought a broadband package from this provider not long ago, and I have to say I'm really let down by the service they've given me. They told me I'd get a speed of 150Mbps, which was a big reason why I chose to go with them. But the reality is, my speeds have been way lower than that. Today, my speed went down to as little as 5Mbps, and it even hit zero at times. It's just not on and it's been really annoying and inconvenient for me.
