Vodafone22 reviews
This score is based on 22 genuine reviews submitted via BritainReviews since 2022.
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I remember sitting on a damp bench outside the uni with my phone open, trying to sort a SIM before lectures — that's how this whole thing started. The physical delivery of the SIM was fine; it turned up quickly and the data actually worked well for maps, calls home and streaming the odd lecture. It kept me online during my stay in Ireland, so in that sense the product did what I needed. But the customer service side was a mess. I had trouble activating a number with Vodafone, couldn’t get through to anyone easily, so I switched to Three and cancelled Vodafone while still there. Job done, or so I thought. Months later, back in Canada, I noticed monthly charges from Vodafone on my card going back to October. I hadn’t used that SIM since I left. I spent ages on chat, supplying the number, every email I could think of, transaction IDs, even phoning my bank to double-check details. The online agent couldn’t find my account at all. So I’m getting billed for something they can’t locate. It’s frustrating and a bit baffling — the service itself worked, but the billing and follow-up are seriously lacking. I’m now disputing the charges and hoping to recover some money. If you need reliable mobile data while studying abroad, it’ll do the trick, but don’t expect easy aftercare if anything goes wrong. I can’t go into a shop to sort it, which makes the whole thing slower and more annoying.
Five hours for a simple upgrade
repeating the same details every time someone new picked up, answering the same questions again and again, and getting passed to different “teams” like a hot potato. As someone with ADHD, even ten minutes of admin can be hard, so this stretched-out routine just ramps up my anxiety — it felt really inaccessible. I’m skeptical of companies who make things so complicated; I’ve had smoother, quicker upgrades elsewhere, to be honest. Still, after a lot of faff I did get the new phone sorted, so it wasn’t a total failure — satisfaction at the end, begrudgingly. It could do with a proper streamlined option for people who need fewer steps and less repetition. If they fixed that, I’d be far happier and would actually recommend them.
Upgrading phone, encountering issues with handset
I recently had the chance to upgrade my phone, but ran into loads of problems with my handset. Feeling annoyed and unsure about what to do, I thought it best to get some help from the nearby store. When I got there, a really friendly and helpful staff member welcomed me. He listened carefully to all my worries and troubles, and then he gave me a solution that not only sorted out my issues but also got me a better deal for me and my family. I was really impressed by his commitment and eagerness to assist. He's definitely a great asset to the company.
New phone and plan
I popped into the shop the other day and got some help from a really great guy working there. He actually took the time to listen to what I needed and showed me a bunch of different options for a new phone and contract. It was pretty clear that he knew his stuff and he was super patient in helping me figure out what to go for. On top of that, he was really friendly and easy to talk to, plus he had a good sense of humour which made the whole thing more fun.
Not only did he help me pick out the right phone and deal, he also sorted out a few problems I was having trouble with on the app. He answered all my questions patiently and made sure I was happy with my purchase before I left. I've got to say, I was really impressed with the level of customer service I received from him.Mobile phone purchase
I was looked after by a really patient and knowledgeable team member. The staff at this place are brilliant and they really do the company proud. Big shoutout to the team at this store for always being so helpful and making sure the store is nice and tidy.
Phone purchase
I popped in, got what I needed, and left with a smile on my face. The staff were really friendly and helpful, especially Aksana - she was fantastic. I would definitely recommend giving this place a visit!
Helpful Kelby
Kelby was great! He answered all of our questions, helped us out a lot with our phones, and was really honest. We will definitely be returning to this shop in the future!
Switched from one broadband provider to another
I decided to switch to a different broadband provider and honestly, it was a big mistake. They keep sending me these irritating messages, asking me to log in with a special password to confirm my account. But every time I try, it tells me that my account hasn't even been set up yet! I tried reaching out to customer service for some help, but it felt like they were more focused on trying to sell me additional services rather than solving my problem. Now I'm seriously reconsidering my choice to switch providers.
Refurbished phone purchase
Over the last 5 years, I've been to the local store quite a few times and it's been a bit hit and miss. However, when I bought a refurbished phone online recently, I had some big problems that meant I had to pop into the store three times. Luckily, on two of those visits, I got help from a guy called Subz. He was so patient, understanding, and really knew his stuff. Subz didn't just fix my phone problems, he also gave me some great advice and tips, which was brilliant because I'm not very tech-savvy. His positive attitude and respectful manner made a real difference to my experience, and if I ever go back to the store, I'll definitely ask for his help again. Thanks to Subz, I left the store feeling happy and stress-free.
iPhone 15 Plus purchase
The experience at the store in St Albans was absolutely amazing. As soon as I walked in, the staff greeted me warmly and were really friendly. They chatted with me while sorting out a great deal on a new iPhone 15 Plus. Everything was sorted in less than an hour, and I left feeling really happy with my new phone. Salma even offered to help with any questions and gave me some tips on setting up my phone perfectly. The teamwork between Amz, Salma, and Saim was top-notch - it was honestly the best phone shop visit I've ever had. The whole process was smooth and quick, and I never once felt pressured. I'm so impressed and thankful for their fantastic service. I'll definitely be sticking with this store in the future. Thanks a lot, Sofie and Joe!
Tariff plan
I just got a new tariff plan from the company and had a few questions about how to use it and what features it has. The customer service rep I talked to really knew their stuff and was able to answer all my questions clearly and to the point. They gave me all the info I needed to make a smart choice about my purchase. I was really impressed by how well they solved problems and how eager they were to make sure I was happy with my experience.
New phone contract
I really can't fault the service I got. The guy helping me knew his stuff, was really patient and friendly the whole time. He answered all my questions and made me feel important as a customer.
Phone collection
I popped into the shop to pick up my phone order, but ended up getting a different, much better phone instead. Sammi & Isa who work there were really friendly, polite and just nice people. I would definitely suggest popping into the shop and having a chat with either of them. The service was excellent and I couldn't have asked for more helpful assistance. All in all, it was a brilliant experience.
New phone purchase
I recently got myself a new phone and had such a good time in the store. Steph, the staff member, really knew their stuff and had such a great attitude. I'm chuffed to bits with my new phone and grateful for all the help I got.
Upgrading mobile broadband to a static one
Today we upgraded our mobile broadband to a static one. The guy, Liam, was really nice and helpful. He explained everything in a clear way, sorted everything out for us, and he was so calm and professional. We've been with this company for ages, so I definitely recommend it!
Mobile phone purchase
I recently bought a mobile phone from this store and I have to say, it was quite an experience. The service from Joe was exceptional, he was really helpful and knowledgeable about the products. However, I must say that there weren't enough staff working on Saturday. I know it's not the team's fault, but it was frustrating to wait for so long. I think having a dedicated customer desk for general inquiries would help make things quicker. Overall, it was a great experience and the store itself was top-notch.
Broadband and phone deal
I found this really good broadband and phone deal from this chap called Will. He was super friendly and really knew his stuff. He didn't just fob me off to do it online, which was great because sometimes you just need some face-to-face assistance, you know?
Mobile phone purchase
I recently bought a mobile phone from the shop and got help from three lovely staff members - Colin, Jade, and Reece. They were all so helpful and gave top-notch customer service. Colin, especially, was really patient and kind, helping me out with buying my first phone. He answered all my questions and made me feel comfortable. Thanks to their support, the whole experience was fabulous. I would definitely recommend this shop to anyone in need of a new phone. Cheers!
SIMs and eSIM package purchase
I recently decided to switch over to Vodafone after checking out their deals for two SIMs and an eSIM for my smartwatch. The customer service rep, Leona, was amazing. She really took control of the call, listened to what I needed, and made sure I got the best offers, like 100GB data for each SIM and the smartwatch. Leona was so professional and polite the whole time, it really helped me feel good about switching to Vodafone. You could tell she loves her job and cares about giving top-notch service, which is important when you're making a big decision like this. Leona's commitment and knowledge really made a great impression on me and my experience with Vodafone.
Phone and data purchase
I just wanted to share that the team at the store were so helpful in setting up my phone and sorting out my data plan. They were really friendly and went the extra mile to help me out as an expat. I would definitely recommend them to anyone in need of great service!
About Vodafone
Vodafone is a British multinational telecommunications company, headquartered in Newbury, Berkshire. Established in 1984, Vodafone has grown to become one of the world's largest mobile telecommunications providers, with a presence in numerous countries across Europe, Africa, Asia, and Oceania. The company offers a wide array of services including mobile voice, messaging, data and fixed broadband, as well as enterprise services such as managed IoT connectivity, cloud solutions, and cyber security services. Vodafone is known for its innovation in mobile technology and for being one of the first to deploy 3G and 4G networks in several markets. Its consistent efforts in expanding and enhancing telecommunications infrastructure have positioned Vodafone as a leading force in global communication.
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Categories Vodafone
Telecom | All-in-1 Packages Reviews & Experiences | Mobile and Telephone Reviews & Experiences | Internet & Hosting Reviews & Experiences
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Last update: October 2025
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Review with most votes
Lovely smart phone
I bought a Vodaphone smart v8. It has a very remarkable design for the price, a moderate camera, and a full HD screen. The battery is all-day battery life and quickly charges. ... Read onBy: Becky