VOXI30 reviews
This score is based on 30 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Awful support, SIM partially useless
I wouldn’t trust this VOXI PAYG SIM if you need reliable mobile data. I bought it at the Vodafone shop in Epsom when I was back over Christmas because I needed a quick line for maps and calls after returning to the UK this September. I topped up £10 online and, weirdly, calls and texts worked straight away — that was a bit of a relief — but mobile internet never came on.
So I get in touch with VOXI and they tell me the number is registered to someone else, even though the SIM is physically in my phone. They won’t help and punt me back to the shop. Went back to the shop — the same place that sold it — and the guy said it’s VOXI’s problem and wouldn’t touch it, despite sitting under a big VOXI poster. I called 191 like they suggested; the automated system asks for the number, plays a message to contact VOXI, then drops the call. Chat support loops me round to the start.
Result: £10 gone, time wasted, and a ridiculous runaround. Slightly surprised the SIM did let me call and text though — at least that part worked — but overall a frustrating experience.Small win, big headache
the notification itself was prompt (so points for being on top of things), and the app did let me leave a callback request even if it didn’t really work. I’m not angry, just a bit bemused that it’s so hard to give someone your money. If you’re reading this and want a tip: take screenshots, have your card details ready and, if possible, try a desktop browser where the site sometimes reveals more options. I’d like them to hire a real person for at least a chunk of support hours — bots are fine for basics, but not when you need a human to explain why a payment didn’t go through. Overall I’d use them again if they improve the customer contact side; delivery of messages is good, but the human follow‑up needs work.
SIM card purchase
I've been using this SIM card for absolutely ages, you know, a whole 5 years! I really love it, it's amazing. The data seems to last forever, it's like magic! Unfortunately, I've had to say goodbye because now I have to start paying for my phone every month. It's kind of like breaking up with your best friend, isn't it? The customer service is fantastic too, I've never had any problems they couldn't sort out. I'll really miss you, SIM card, you were like my little baby 🥺❤️
Mobile network plan
I'm really pleased with the mobile network plan I've got. The fact that it offers cheaper deals means I can save money without sacrificing on quality. I've been with this network for 4 years now and I've never experienced any network dropouts, so it's been 100% reliable. I've never had this level of reliability with any other service provider I've used in the past. I'm so happy with the service and I would definitely recommend it to anyone looking for a reliable mobile network plan.
Mobile phone plan
I've never had any problems with the signal in my area, and I've never run out of data. The service has been reliable and consistent, which makes it easy for me to stay connected wherever I go. I would definitely recommend this mobile phone plan to anyone who wants a reliable network. The pricing is also really competitive, especially when compared to other networks where you could end up paying more than double for a similar plan. Overall, I'm very happy with my experience using this mobile phone plan.
Upgrading sim card only deals for two sons
I recently had to upgrade the sim card deals for my two sons. I first tried to do it online, but I ran into issues because my late wife had all the account passwords. So, I had to use the chat system for help. The staff I chatted with were nice and helpful, but it took a whopping three hours for the first upgrade and almost two hours for the second one. Now, I'm not sure if the old sim accounts have been closed properly, which makes me a bit hesitant to chat with them again. If I end up being charged for more sim cards than I need, I might have to close my account and try another service provider. Also, there was some confusion when one son was told he couldn't keep his number while moving from voxi to voxi, but my other son could.
Phone plan
I've just got this great phone plan that allows me to use loads of data without worrying about running out. I can message and call my friends all day, it's like having the whole world in my pocket. I'm seriously so happy with it.
Mobile phone plan
I've had this phone plan forever and it's great - never lose signal. I can watch as much YouTube as I like without fretting about data running out. Don't even have to mess with the dodgy WiFi in my flat, just use my data. And all my friends I've shared it with are big fans. When I first signed up, I was worried it might be a con, but turns out it's legit. They're honest and actually deliver what they promise.
Ordered phone, didn't receive it
I ordered a phone, but DPD couldn't deliver it, and now I'm down by £395.20. The customer service team hasn't really been helpful, and I'm still waiting to get my money back. It's turning into a total nightmare!
Recent SIM purchase
I bought a SIM card not long ago, but I had to get another one for when I go to New Zealand because the prices are really high and I don't want to solely rely on WiFi. I think there should be better choices available for using your phone abroad.
Strong signal, great packages, occasional website issues
The network signal is usually really strong because it uses a popular provider. The packages they have are brilliant and don't cost too much, which is great for people who want good value. I've had a good time with VOXI and would suggest it to others. But, I've had a problem with not having an app and sometimes the website is down. Even though the website downtime doesn't last long, it's annoying when I'm trying to sort out my account or find information. On the bright side, the VOXI drops thing is really good – you can get a free gift every month.
Signal issue for two weeks
This network is a complete nightmare. I've had signal problems for two weeks and they can't seem to sort it out. When I reported it, the response I got was terrible. When I asked how long it would take to fix, all they said was the team is working on it. It's been two weeks and still no signal or network. I wouldn't advise anyone to use this network.
Faulty phone
My phone stopped working, so I had to return it. But now Voxi hasn't refunded my money, and my bank is getting really annoyed.
Roaming charges in Europe
I was really let down when I found out that Voxi had started making me pay extra for using my phone in Europe without giving me a heads-up beforehand. It was a right pain and got me thinking about whether I should stick with them or not. I think it's important for companies to be upfront about any changes to their rules that might impact their customers.
phone service
As a customer of this phone service, I've found their prices to be really competitive. Being able to switch tariffs easily to fit my needs has been so handy. And not having to pay a fixed fee each month is a big bonus if you're trying to save on your phone bill. All in all, I'm happy with the service I've received.
Internet coverage issue
I've been really let down by the internet service I've been getting lately. It's been down completely for the last three weekends, leaving me with no connection at all. It's especially frustrating because I'm based in Bournemouth, and this kind of unreliable service just isn't on. I really need this sorted out as soon as possible.
Affordable phone service
This company has honestly been a godsend for me. I was really struggling with another provider that was just bleeding me dry and making my life a misery. So, I decided to make the switch to this service and I haven't regretted it one bit. The quality of service is top-notch, maybe even better, and the prices are so much lower than what I was shelling out before. It's really incredible and I definitely see myself sticking with them for a good while, as long as they keep this up.
Sign-up Troubles
I've tried so many times to sign up for a plan, but the website keeps crashing on the final page. I've also tried reaching out to customer service through chat numerous times, but all I got were automated responses from a useless bot that couldn't understand my problem. It has been a really frustrating experience overall.
Renewed internet service
I was really let down by the service I received. I renewed my internet and then had no connection for a whole day. It was really annoying because I couldn't work or communicate properly. Even though I contacted customer service, the problem wasn't fixed quickly and caused me a lot of inconvenience.
SIM-only plan
I got this SIM-only plan from the service provider and it was a good deal. Their customer service team was really helpful on chat, sorting out any problems that came up. The only downside was I had to buy a £10 add-on to use data when abroad.
About VOXI
VOXI is a UK-based mobile virtual network operator (MVNO) owned by Vodafone. Launched in 2017, VOXI primarily targets the youth demographic, offering flexible and affordable mobile plans designed to cater to the digital lifestyle. The company's plans feature unlimited use of popular social media and video apps without consuming data allowances, providing a unique selling proposition in the competitive mobile telecommunications market. VOXI operates on Vodafone's reliable network, ensuring wide coverage and high-quality service.
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Telecom | Mobile and Telephone Reviews & Experiences
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Last update: November 2025
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