Spotlight: What are our customers saying?
A great network. I moved from GiffGaff because they offer a huge amount of data for a great price and because my signal used to be unreliable. Voxi's coverage seems to be more consistent as I don't...Read on
This type of options are very common these days Some additional features they have ,pairing friends and getting benefits , keep customer intact. I am using their monthly pack for last 3 years.. I...Read on
Voxi is sh##t eat your bank details avoid like the plagueRead on
SIM does not show up even after 6 days of placing order and direct debit set-up. No easy way to start a chat conv with a person for 'lack of SIM'. In the bot based chat despite suggesting I do not ...Read on
Don’t understand the positive comments, their customer service skills are terrible. I used the service for a few months without issue but when a whole months data disappeared in less than 2 hours t...Read on
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Sim only deal
A great network. I moved from GiffGaff because they offer a huge amount of data for a great price and because my signal used to be unreliable. Voxi's coverage seems to be more consistent as I don't experience grey areas when travelling on trains etc anymore.
The customer service team has been fine for me, I've only messaged them once but they gave a quick and helpful response. It was fairly simple to activate the sim and move over my number.
Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal from the moment I landed, and at no extra cost.
I was able to use a friend's invite link to join so got a £10 Amazon gift card a month later. If you're thinking of joining, feel free to use my link below to order a sim and you'll get one too.
If you preffer contact me through my business whatsapp +351 910 129 933
This type of options are very common these days Some additional features they have ,pairing friends and getting benefits , keep customer intact.
I am using their monthly pack for last 3 years..
I consider it free.
10 pound 8mg
Voxi is sh##t eat your bank details avoid like the plague
voxi sim - order placed on 8th Sep 2021
SIM does not show up even after 6 days of placing order and direct debit set-up. No easy way to start a chat conv with a person for 'lack of SIM'. In the bot based chat despite suggesting I do not have a SIM, the options presented were unrelated. Once I did a thumbs-down, you get connected to an agent. Agent kept insisting I have cancelled the order at my end. I had to explain I did not and Paypal was still showing up as payment in progress etc and no email confirming cancellation.
Agent speaks to manager and reverts back saying it was auto cancelled at their end and the did not bother to inform the customer but kept claiming I have cancelled it. Asks me to go to a store, buy their sim and activate it..
Pathetic experience. Never again!
Don’t understand the positive comments, their customer service skills are terrible. I used the service for a few months without issue but when a whole months data disappeared in less than 2 hours they didn’t want to know, just kept sending me generic copy and paste responses 😞
I phone 11
Poor/ I bought an iPhone from Voxi which broke after some months trying to contact Voxi is nearly impossible, when you eventually get though on the chat app you get totally messed around, it has taken me 4 weeks to try and get the my phoned repaired but they still haven’t collected it a complete joke
attempt to become a customer
Pathetic customer service and when finally contacted by email some eight days after registering a complaint my concerns were not even addressed let alone open for discussion. I totally condone the behaviour of the customer service received throughout almost 6 hours of frustrating online chat. Pathetic and I would advise others to strongly avoid this company if you wish to avoid stress. As for star rating I can not comment on pricing or delivery as the inadiquate help offered denied me to fulfill or complete my request to become a customer. In order to publish my review I have to manually afford one star to each category which I consider to be an extravagant number given my past experiences
Trying to open a sim only account
Being somewhat computer ileterite. I was subjected to almost five hours of diabolical service on web chat which resulted in frustration and the termination of chat by several agents.
On registering a complaint for poor service I was contacted by a supervisor and the call was dropped by Rebecca mid sentence. It took in excess of one hour fifteen minutes to be directed to customer relations whose response was equally frustrating and was totally inadequate and inappropriate. No apology was forthcoming and again this call was discontinued abruptly by a voxi customer relations representative.
Terrible service and a complete nightmare as I am still awaiting connection or a call back. From my personal experience I would not recommend this company to my worst enemy 0 out of 10 satisfaction to my personal situation
Pay as go sim
I have been waiting for refund for over two weeks keep telling me it will be sorted and still nothing I would never recommend them to anyone . Stay well away
Very very poor customer service
£10 a month, 6GB
I asked for a refund on the 5th of September because they overcharged me. Was told to wait because refunds take 11 days. It’s been 35 days and I haven’t received me refund because their customer service team is super incompetent, if you want your money safe I recommend Three or O2
I’ve had the exact same issue. Was told 11 days and nothing. Have to then go on web chat again to be told the same thing. I’ve asked them to cancel again and it wouldn’t surprise me if they tried to take another months money. They just make stuff up about name issues and any other excuses they can think of to not refund
Endless social media and endless video
I've been a loyal customer for several years on endless data and endless video but suddenly my data starts tube drained and after too many contact to their customers support they was unable to fix this issue or offer a other plan to replace the current one. I had no option but to leave after this change on the endless plans.
Chatted at 10am Sunday, 'Yes, no problems, give me your PAC and it will be 15-20 minutes' Hahahaha. Chatted on Monday, 'Sorry, it can be 24 hours' Chatted on Tuesday 'Sorry it is 24 working hours'. (Have you ever heard anything so ridiculous) Several chats later I finally get a text on Tuesday evening. apparently it is my fault as i did not reset my phone to factory defaults, despite not being told to do it, and not wanting to. So now I have a reset phone, with all the contacts deleted, but at least I finally have a service. Will I stay after the end of the month, No thanks, already have my Sim for Three ready to swap once I have used my £10 for this month . However I must mention Marco, who did finally get it working, Thanks Marco.