Rebel Internet5 reviews
This score is based on 5 genuine reviews submitted via BritainReviews since 2026.
Featured Reviews
Reviews (5)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Sceptical at first, won over in the end
I’d happily stay with Rebel Internet, which is not something I say lightly after the mess I had with my previous provider during a move. I expected the usual long queues, vague answers and being passed around departments. Instead, someone answered quickly and actually listened. The callback option is useful too, especially when I’m working, although I’ve barely needed it because they tend to pick up straight away. There was one small setup question at the beginning, but it was sorted without me having to chase anyone, and they checked afterwards that everything was still working. That surprised me, to be honest. The broadband itself has been steady, with decent speeds for streaming, video calls and all the usual devices at home. It isn’t the cheapest option I looked at, but the service feels properly reliable, so I’m happy with what I’m paying.
More hassle than a temperamental kettle
I had a few doubts before signing up, mainly because I’ve got older bits of kit at home that only behave on 2.4GHz Wi-Fi. Turns out those doubts were justified, sadly. You can’t properly configure your own equipment, which feels a bit daft when you’re the one trying to get the printer, smart plugs and everything else working. The connection itself has been patchy too; fine for an afternoon of emails, then suddenly useless when I’m trying to watch something in the evening or join a work call. I contacted support more than once and, to be fair, the people replying were polite and didn’t sound like robots. But the solution was basically a remote router reset each time. Bit like restarting a broken toaster and hoping for the best. I’m genuinely grateful they were pleasant, but it didn’t fix the actual problem. The contract wording also made leaving less of a nightmare than expected, which was about the only relief in this whole saga.
Good people, but the connection needed watching
The odd thing is, I nearly gave up a couple of times before things got sorted. We’ve been with Rebel for around eight months and, honestly, the broadband has not been consistently reliable during that time. It would work perfectly for a while, then we’d get drop-outs or a connection that felt noticeably slower than it should. As we use the line for both internet and the home phone, it was more than a minor annoyance, especially when it happened during work calls or when everyone was trying to use it at once.
That slow, shrinking confidence
after a lot of pressure they agreed to an £80 refund. That felt like a win at the time because, well, something. It wasn’t much compared to what we lost — a day’s pay, the cost of mobile data top-ups — but getting any money back without endless arguing was a relief. Still, they said it wouldn’t appear until the end of the week. And they didn’t give a deadlock letter when I asked for one, which I found odd because I’d already made up my mind to escalate if needed. The refusal to provide paperwork felt like another small brick in a wall of indifference.
There were moments when their messaging was straight-up confusing. I was accused of having a new supplier lined up and that somehow 'confused the system'. I had only started looking for a switch because of repeated failures. Using my attempt to leave as a reason not to fix my connection felt manipulative. It made me more certain that loyalty means little if things go wrong.
I’ve dealt with worse companies before — one had endless admin fees, another messed up billing repeatedly — so I didn’t expect perfection. Still, I expected some ownership. That didn’t happen. When staff blamed the system or payment timings, it sounded more like excuses than explanations. Yet, to be fair, one person did try to be helpful. Not a miracle worker, but at least not dismissive. It’s the kind of small human detail that keeps you from burning every bridge straight away.
At the moment I’m moving to another provider. Part of my initial doubt — “is it worth switching?” — was proved right in that the switch is needed. My doubts about customer care didn’t disappear. The £80 refund was an unexpected patch, but it doesn’t cover the stress or the disruption to someone vulnerable in the house. If you’re weighing up a move because of price, also factor in patience and how they handle problems. In my case the lower price came with a higher headache, and that’s something I didn’t fully expect when I signed up.Switched and surprisingly pleased
glad I switched — overall made the change without drama and the support actually helped. I needed a new fibre connection because my old big-name provider was slow and patchy, and I also have a fairly fiddly home setup with a custom ASUS router and PPPoE that I didn’t want messed about with. From day one the comms were clear enough, and Justice was the main person who kept things moving — polite, patient, and she followed up when she said she would, which you’d be surprised how rare that is. The engineer turned up in the window, was tidy and answered the daft questions I asked about cables and the ONT handshaking with my kit. Speeds have been pretty much what they said: advertised 1Gbps, wired real-world sitting around the mid‑800s and wireless bouncing between about 500–800 depending where I am in the house. It’s not flawless — there were a couple of minor hiccups getting PPPoE nailed down because my network isn’t standard, but they accommodated it and didn’t try to shoehorn me into a basic setup. I’ve been with them for nearly a year now after the move and still happy overall; I’ve spoke to David and Toby too and they were helpful. Price felt fair given the performance, though not the absolute cheapest. What I appreciated most was the human side: callbacks on time, clear explanations and actually sticking to arrangements. If you’ve got a complex setup and want decent service without the usual faff, this is a sensible choice.
About Rebel Internet
Rebel Internet is an internet service provider offering broadband connectivity services. The company supplies internet access for residential and business customers and operates in the telecommunications sector. Its services centre on providing fixed-line internet connections and related customer support.
This information is based on publicly available data and is provided for orientation purposes only.
Details
Contact Information
Categories Rebel Internet
Telecom | Internet & Hosting Reviews & Experiences
Page Statistics
Last update: October 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.