LightSpeed Broadband Reviews

: 21
90% Would buy here again

Most relevant positive review

  2024-05-29
New customer sign-up
I've just become a new customer with this company, and I have to say, signing up was really ...Read on
Adams

Most relevant negative review

  2024-01-23
Broadband supply issue
I was really looking forward to getting our new broadband all sorted, but they completely let me ...Read on
elliot

Review with most votes

  2023-12-27
Seamless installation process
I recently had my internet installed and it went really smoothly. The customer service was top-no...Read on
Michael Green

Reviews (21)

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    Gigabit fibre to the home service

    In my past experience, I've had a lot of issues with the service from this broadband company - renewals were a pain, and technical problems left me feeling pretty disgruntled. But, I'm happy to say things have got a lot better lately. For the last 6 months, there's been no unexpected downtime, and the speeds have been consistently high at over 900 Mb/s for uploads and downloads. Plus, they've ditched CGNAT, so now you can pay a bit extra for a static IP address, which has been a real game-changer. It's made managing my network much easier, setting up firewalls, opening specific ports, and accessing my home network from afar. This has been especially handy for things like online gaming, checking out NAS files when I'm not at home, and even hosting my own website - as long as I've got the right security in place, of course. Overall, I'm really impressed with the better service they're offering now - it's definitely one of the top choices for internet access in this area. Fingers crossed the quality keeps up when it's time to renew at the end of the year.


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    Seamless installation process

    I recently had my internet installed and it went really smoothly. The customer service was top-notch from the beginning to the end. The person from the sales team who helped me book the installation knew their stuff and answered all my questions well. They made me feel supported and kept me informed throughout, so it was a stress-free experience. The speeds have been amazing, often reaching over 1Gb for both downloads and uploads. The installation team did a great job too, making sure the WiFi coverage in my house was spot on. Honestly, this is the best service I've ever had from a provider and I'm really happy with how it's all turned out. So, thank you for doing such a good job!


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    Fast broadband appointment booking

    The team at this broadband provider really helped us out when we were sorting out our connection. They made booking an appointment super easy and everything went smoothly, which we were grateful for. When our broadband was finally set up, we were pleasantly surprised by how fast it was, especially considering how reasonable the price was. Big shout out to Paolo, who went out of his way to make sure we had all the details we needed and was always there to help whenever we had any questions. We'd definitely recommend this broadband provider to anyone in need of a reliable service that won't break the bank.


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    Fast and Reliable Broadband Purchase

    The customer service I received from Meena was absolutely brilliant. She was so friendly and helpful every time we spoke on the phone, she really went out of her way to help me with any questions I had. I really appreciated how well she looked after me and how professional she was. Also, the company's service was top-notch, and the broadband speeds were fast and reliable. The prices were competitive, and I found them to be very reasonable compared to other companies out there. I haven't found a better deal anywhere else. All in all, I was really happy with the experience I had with the company.


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    New customer sign-up

    I've just become a new customer with this company, and I have to say, signing up was really easy and quick. The customer service rep I spoke to, Meena, really knew her stuff and gave me all the info I needed to make a good choice. Setting everything up was easy peasy, thanks to the step-by-step help they gave. But, since I'm new, I'll have to wait and see how good the service really is in terms of speed and reliability.


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    Fiber broadband installation

    Yesterday, a guy called Charlie finished setting up my fibre broadband. We had a small hiccup because of a road problem, but it wasn't Lightspeed Broadband's fault. They sorted it out by getting permission from the council to fix the road. They kept me informed throughout and did everything as they said they would. I used to have Sky Fibre, but I'm liking Lightspeed so far - everything's working great, even my cameras and satellite.


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    New broadband setup

    After a series of bad experiences with another provider, we made the decision to switch to LightSpeed for our broadband. The customer service rep we talked to on the phone was amazing. She knew her stuff, was really helpful, and did everything possible to make sure our new broadband got set up without any hiccups. We were really impressed by how professional she was and how willing she was to help us with all our queries and worries. All in all, our time with LightSpeed has been great, and we'd definitely suggest them to anyone after trustworthy and effective broadband services.


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    Fast and reliable broadband service

    I'm really impressed with the super fast and reliable broadband service I've been getting. The speed never drops, and I haven't had any problems with traffic management or being slowed down. The upload speed has really improved my browsing experience, and having IPv6 technology is a great extra benefit. The customer service is excellent, although it can take a bit of time to hear back sometimes. The only downside I've found is that there's no support available on weekends, which can be annoying if there are any problems that crop up.


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    Installation process

    I had a fantastic experience with getting my broadband set up. The engineer was really polite and professional the whole time. He explained everything clearly and was happy to answer any questions I had. After drilling, he made sure to clean up properly so there was no mess left. He also gave me clear instructions on how to set up the router and what to do if anything went wrong. I was really impressed with how well he looked after everything and felt reassured by his skills. In the end, the whole process went really smoothly and quickly.


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    Broadband service purchase

    I've just got their broadband service and I have to say, I was really impressed with every part of the whole thing. The sales consultation at the beginning was great, they explained everything really well, and on the day of installation, the engineers did an amazing job to make sure everything was set up correctly. The service was excellent. The engineers were so professional and respectful, it was really impressive. They made the whole process smooth and easy for me.


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    Super fast broadband

    Wow, Lightspeed is so fast! The person I spoke to was really knowledgeable and even gave me a great deal that was technically expired but still valid. They explained everything really well and I'm super excited to have such a fast connection now!


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    Setting up my broadband

    So, I thought I'd give setting up broadband at home a go, but it was all a bit overwhelming at the start. Anyway, there was this guy I dealt with, let's just call him Bob, he was really great and made sure everything was sorted out properly. Honestly, I was completely lost but Bob was really patient and took the time to explain it all to me. So now, finally, I can enjoy watching my favourite shows without any annoying buffering problems. Big thanks to Bob!


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    Quick and easy purchase

    Wow, that was really simple to order! Everything was so clear and easy to follow, just as the title suggests. I'm excited to start using the service and fingers crossed it's just as smooth as the ordering process. It went really smoothly, no complications or confusing steps to navigate. I'm genuinely impressed with how easy it all was.


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    Broadband purchase

    In general, I have to say the communication with the customer service team was excellent. Meena was really helpful and made sure to keep me in the loop during the ordering process. I'm looking forward to getting connected and using the broadband service. Big shout out to all the staff for their great communication skills and top-notch customer service.


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    Installation service

    The company's installation service was fantastic. The customer service rep I spoke with was really friendly and super efficient. She sorted everything out quickly, which really impressed me. I'd definitely recommend this company for their great service.


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    Switched Broadband Provider

    I just wanted to say, the guy I spoke to was absolutely brilliant! He was incredibly helpful and made changing providers a breeze. Normally I find switching providers really stressful, but he made it super easy for me. Big thanks!


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    Internet service provider review

    I signed up for internet service but it went down. Luckily, the customer service team was really helpful and managed to fix the issue quickly. I would definitely recommend this company to others.


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    Broadband supply issue

    I was really looking forward to getting our new broadband all sorted, but they completely let me down. We gave them plenty of notice, but they still couldn't get it sorted in time. So now we're stuck without any broadband for ages! And when we tried to cancel the contract, they said we had to speak to someone else on Monday. It's all just been a massive waste of time, to be honest.


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    Quick and easy broadband installation

    I recently signed up for broadband installation, and I have to say, the ordering process went really smoothly. The customer service rep I chatted to knew their stuff and was super helpful, which made the whole thing really easy. They responded quickly to my call, and signing up for installation was a piece of cake. I really liked how professionally and easily they dealt with my questions. All in all, I was really pleased with how the ordering process went.


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