Origin Broadband Reviews
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Fault Repair
They're a reasonably priced provider, which I really appreciate. I was impressed that they actually answered the helpline call pretty quickly, it's definitely a plus in my book. They managed to fix the fault in a reasonable time frame, especially considering the nature of the issue. Our phone line went down 11 days ago, but luckily our broadband still worked and we had our mobile phones.
The engineer from Quinn, who works for a certain company, arrived the next day and confirmed that the problem was outside our house. An Openreach engineer came a week later and traced the fault to a post outside. A Quinn engineer adjusted the wire on the post, then an Openreach engineer came 4 days later to fix the wire under the grating on the road below the post. Overall, it wasn't a bad experience. Our house was wired in 20 years ago, so I understand the challenges that come with an old setup.
The call centre staff were friendly and helpful, and they kept in touch with us almost daily through calls and texts - although they could work on speaking slower for us older folks. Maybe a more advanced fault tracing kit for Quinn could speed up the process next time. But thank you for your help.Long-term customer experience
I've been a loyal customer here for quite a few years now. I have to say, the customer service from this broadband provider is really top-notch. The technical support team, in particular, has always been quick to help me whenever I've had any issues with my connection or any technical problems. Unlike other providers where you have to deal with unhelpful customer service reps, here you can speak directly to an engineer who will sort you out straight away. I remember when I needed help setting up my Nintendo Switch on the network, they were so helpful and even gave me a static IP address without charging extra. They even sent me new routers without me having to ask, which shows how much they care about making sure their customers are happy. It's nice to know they're willing to go the extra mile to keep us satisfied.
Recent system upgrade leading to unavailable account data
I've been having trouble getting into my account because of a system upgrade that happened recently. Every time I try to log in, I get a message saying my data can't be found with the details I've entered. I decided to give the customer service team a ring, which I usually try to avoid, and they told me my data isn't available right now because of the system upgrade. This whole situation has definitely made my experience with the service provider worse.
Lost connection, router replaced
I had a problem with my internet the other day, turns out the router was playing up. I called customer service and I was pleasantly surprised by how quickly they picked up and how hard they worked to fix it. It took a bit of time to replace and sort out the router, but they handled it all smoothly and politely. In the end, I'm happy with the service I got from Origin.
Renew Broadband
I recently attempted to renew my broadband service at a good rate, but it turns out they were actually overcharging me without even informing me! It was such a hassle trying to get through on the phone, and when I finally did, they admitted it was their mistake for mishandling my renewal. Now, they're refusing to give me the refund they promised, and the lady from customer service was terribly unhelpful and seemed to ignore everything I said. It feels like they are only interested in taking my money without providing any actual service. If you're currently a customer, I'd advise you to leave as quickly as possible before you end up getting ripped off too.
Slow and patchy internet service
My experience with the internet service provider has been really disappointing. The internet speed is so slow all the time and the connection is really unreliable, which makes it super annoying for video calls, streaming, and sending work files. I couldn't believe how much my dad was paying for such rubbish service. At certain times during the day, especially between 10am and 4pm, the internet speed just nosedives, so I have to use my phone hotspot for work stuff. Even when I tried connecting my computer with an ethernet cable, the speed didn't get any better. Comparing it to using my phone hotspot, which took only a few minutes to send a file, it's obvious how much better the alternative options are. To sum it up, I wouldn't advise anyone to go with this internet provider.
Broadband and phone package
Been with them for over 6 years never had an issue been cheap and fair service has always been great and cc service spot on I would heavily recommend them I've had many free upgrades on my service on price reductions for having stuck with them.
Broadband
Had some teething problems to begin with, where the communication on their end could have been clearer, but the broadband has been impressively quick since then. Good price too
Good
Cheap and good value. Fast internet for house.
Appalling service actually it's a discgusting service, really poor customer service I had the feeling they are a rip off company. They failed to advise me of my right to end my contract after putting up their costs, they informed me of my right after 6 months so all that money I paid out for a substandard service. Even though they say my new provider will be given access to my line I still think this company will come back to haunt me. They should be called Horrorgin Badband.
Broadband setup experience
When I first tried to set up the broadband, it was really tough. Being new here, I thought this service provider would be good to try. But it ended up being a total nightmare. For weeks, I had no Internet at all, which meant I had to travel a long way to the office instead of working from home. And even when the setup was finally done, the network kept dropping out unexpectedly. It's so annoying - and when I call Customer Service, I just get put on hold and then told about another outage. It's a never-ending cycle of bad service that's not only frustrating but also makes it hard for me to work properly from home.
Internet purchase, too expensive
I recently signed up for this internet service and everything was great in the beginning, but then they suddenly raised the prices by a huge amount. It was a real shock, and to make matters worse, they haven't even bothered to respond to my letters. It's a bit rude if you ask me. I'm definitely considering switching providers as soon as possible.
Canceling account due to bereavement
I had to cancel my father's account with the company because he passed away recently. The service itself was okay, but my interaction with customer service wasn't great. When I called to cancel, the person I spoke to didn't seem interested and was distracted by a noisy TV. To top it off, the call ended abruptly at 6pm, which was really annoying. However, when I contacted the company again the next day, I spoke to a lovely and apologetic representative called Thandeka.
Slow and inconsistent internet service
The service I got from this company was just terrible. The staff didn't seem very well trained and didn't know how to deal with customer problems. They kept changing their payment rules all the time, which really stressed me out, especially when I was going through cancer treatment. I'm relieved to be cancelling my subscription with them.
My purchase was broadband internet
I got broadband internet from this place and it was a complete disaster. They just can't seem to do anything right. I cancelled my account a while back but they keep sending me bills and bothering me. It's really frustrating!
Move from SSE to new provider
Moving from SSE to our new provider turned out to be quite a hassle because of the whole transfer process. Even though we were well within our rights to switch, we couldn't actually leave until our contract was up. We had already paid SSE in advance and made all our payments on time while we switched over, but Origin Broadband said we owed them money after we left. After taking a good look at our statements, it was obvious that their claims were totally baseless. We asked for a GDPR request, but it's been more than 14 days and we still haven't got it. Meanwhile, we keep getting calls from international reps. The whole thing has got us thinking about taking legal action against the company for their unprofessional behaviour and unfair charges.
Cancelled account issues
This company is a nightmare to deal with, honestly. My mum got poorly and I had to cancel her account, but it was a real hassle - loads of phone calls and false promises. It took me ages to actually get it cancelled, and they're still sending bills. The customer service is terrible, with staff giving different info and not fixing things. I've told them I'll take it further if they don't sort it out soon, like going to the ombudsman. Just ridiculous, really.
Broadband service
I had a nightmare situation with my broadband provider recently. Everything was fine until I had to move house. When I called to let them know and transfer my package to the new address, they said they might not be able to offer it at the same price. This was despite the fact that I was only moving a few roads away. It took some arguing, but eventually, they agreed to maintain my existing package at the same price.
Broadband service
I wouldn't recommend using this company for your broadband. Their customer service is terrible. We ended our contract last year and were told over the phone that we didn't owe anything. But, we keep getting bills every month for a service we don't even use anymore. It's really annoying dealing with a company that can't get their act together and still charges us for something we've cancelled. I tried talking to their customer service team about it, but they were useless and all over the place. It's been a total nightmare dealing with them.
Review with most votes
Broadband and phone package
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