Spotlight: What are our customers saying?
Been with them for over 6 years never had an issue been cheap and fair service has always been great and cc service spot on I would heavily recommend them I've had many free upgrades on my service ...Read on
Had some teething problems to begin with, where the communication on their end could have been clearer, but the broadband has been impressively quick since then. Good price tooRead on
Cheap and good value. Fast internet for house.Read on
Went with origin, changed from bt as origin promised same service half price. How ... was I to believe this, origin was awful, WiFi was absolutely ..., not a spot on bt, this maybe just my area. I ...Read on
AVOID AVOID AVOID!!! WAS WITH THEM 12 MONTHS AND HAD WORKING INTERNET FOR 2. 3 ENGINEERS OUT ALL FINDING FAULTS ON THE LINE YET STILL CHARGED. AVOID AVOID AVOID!!!!!!Read on
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Broadband and phone package
Been with them for over 6 years never had an issue been cheap and fair service has always been great and cc service spot on I would heavily recommend them I've had many free upgrades on my service on price reductions for having stuck with them.
Had some teething problems to begin with, where the communication on their end could have been clearer, but the broadband has been impressively quick since then. Good price too
Cheap and good value. Fast internet for house.
Appalling service actually it's a discgusting service, really poor customer service I had the feeling they are a rip off company. They failed to advise me of my right to end my contract after putting up their costs, they informed me of my right after 6 months so all that money I paid out for a substandard service. Even though they say my new provider will be given access to my line I still think this company will come back to haunt me. They should be called Horrorgin Badband.
Went with origin, changed from bt as origin promised same service half price. How ... was I to believe this, origin was awful, WiFi was absolutely ..., not a spot on bt, this maybe just my area. I can give a honest comparison as I still ran bt in the annex of house so both used same cable entering property, anyway after many emails, phone calls and no help from them, bt have bought me out of the contract back with bt, everything is awesome again, origin chased me for a final payment of £29 practically impossible to contact to pay 1 month sent to their collection company went up to £42 so paid thus as the collection company make it so easy to pay, had a chat with bt they will reimburse me as part of contract pay off, bt fab origin awful, please think and don't waste your hard earned wages on this diabolical company
AVOID AVOID AVOID!!! WAS WITH THEM 12 MONTHS AND HAD WORKING INTERNET FOR 2. 3 ENGINEERS OUT ALL FINDING FAULTS ON THE LINE YET STILL CHARGED. AVOID AVOID AVOID!!!!!!
If I could leave 0 I would on service the internet is shocking I was off line more than on it may be cheaper but the service is ultra poor,
Advice Avoid shop elsewhere they take funds from your account after cancelling g 3 months before Rip Off comes to mind……….
Been overcharging me for months which was credited to my account, later that same day tried to take money out of my account. So MORE bank charges.. and today they cut me off! So I'm unable to do any coursework for the next 24 hours through their error. Honestly the worst broadband!
Never received router, informed couldn't cancel. Very poor customer service , don't bother.!! Bunch of cowboys ????
DONT GIVE YOUR BAND CARD DETAILS
NEGATIVE this company is absolutely appalling the service doesn’t exist. Technical help NONE They are CLOWNS ????. They take money from your account without authorisation. Never give them your long card bank details. Disgraceful company, their equipment is SHIT cheap, WHY DON’T SOMEONE STOP THEM taking money from people who haven’t even received any services. Stay well clear of these fraudsters.
12 month contract for daughter
Dreadful. The service has never worked. My daughter has spent hours trying to call or on chats but can either not get through, or the call/ chat is dropped (or ignored for long period of time). We eventually made contact Sunday through dogged perseverance - we followed instructions and still no broadband. Promised a call this morning - nothing. Just want a refund which is being refused despite the service not being delivered. AVOID
Broadband ADSL service
Truly awful company with the worst tech support I've ever experienced. I have spent 9 hours with their "live" chat team. After 3 hours they determined there was a fault on my line and it would be fixed within 48 hours. 3 weeks later nothing has happened. Support are completely useless - if I try to contact them they just start reading from the same support script again. I tell them repeatedly I have already gone through the script several times, and they just read the next line, completely ignoring me. They are staffed by morons incapable of independent thought. An AI bot would make better responses and would be able reply more than once every 30 minutes. Calling it live chat is an oxymoron - brink of death chat seems more apt.
For the sake of your sanity, avoid these idiots like the plague. The company deserves to fail.
they sold me the contract by making false promises.
Origin basic broadband inc line rental
Signed up with Origin Broadband providers over a month ago. What a big mistake!! Despite their advert stating 11Mbps, am only getting 0.08Mbps download and 0.18Mb. upload.
Doesn't take sharpest pencil in box to realise this is not fit for purpose.
Customer service is apalling, left waiting on phone for over 30minns at a time before giving up. Also tried contacting via on-line chat, again waste of time.
Will be reporting them to ombudsman, Please, think very carefully about signing up with them
Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again).
We've had many issues with the internet, it goes down for hours at a time, really unreliable. Calling in mean extremely long waiting times. But we put up with it thinking all providers are pretty much the same. But now this - simply disconnecting us without notice. It's a breach of their own T&C. I could fight them on this but to what end? They've already disconnected us, we'll be without internet for 2 weeks now. Customer service dealing with this has been appalling, lousy attitude, incompetent representatives. Like Little Britain's 'computer says no..' type.
Will be looking for a different provider.