Origin Broadband - Overall Rating based on 32 reviews
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Renew Broadband
I recently attempted to renew my broadband service at a good rate, but it turns out they were actually overcharging me without even informing me! It was such a hassle trying to get through on the phone, and when I finally did, they admitted it was their mistake for mishandling my renewal. Now, they're refusing to give me the refund they promised, and the lady from customer service was terribly unhelpful and seemed to ignore everything I said. It feels like they are only interested in taking my money without providing any actual service. If you're currently a customer, I'd advise you to leave as quickly as possible before you end up getting ripped off too.
Slow and patchy internet service
My experience with the internet service provider has been really disappointing. The internet speed is so slow all the time and the connection is really unreliable, which makes it super annoying for video calls, streaming, and sending work files. I couldn't believe how much my dad was paying for such rubbish service. At certain times during the day, especially between 10am and 4pm, the internet speed just nosedives, so I have to use my phone hotspot for work stuff. Even when I tried connecting my computer with an ethernet cable, the speed didn't get any better. Comparing it to using my phone hotspot, which took only a few minutes to send a file, it's obvious how much better the alternative options are. To sum it up, I wouldn't advise anyone to go with this internet provider.
Broadband setup experience
When I first tried to set up the broadband, it was really tough. Being new here, I thought this service provider would be good to try. But it ended up being a total nightmare. For weeks, I had no Internet at all, which meant I had to travel a long way to the office instead of working from home. And even when the setup was finally done, the network kept dropping out unexpectedly. It's so annoying - and when I call Customer Service, I just get put on hold and then told about another outage. It's a never-ending cycle of bad service that's not only frustrating but also makes it hard for me to work properly from home.
Internet purchase, too expensive
I recently signed up for this internet service and everything was great in the beginning, but then they suddenly raised the prices by a huge amount. It was a real shock, and to make matters worse, they haven't even bothered to respond to my letters. It's a bit rude if you ask me. I'm definitely considering switching providers as soon as possible.
Canceling account due to bereavement
I had to cancel my father's account with the company because he passed away recently. The service itself was okay, but my interaction with customer service wasn't great. When I called to cancel, the person I spoke to didn't seem interested and was distracted by a noisy TV. To top it off, the call ended abruptly at 6pm, which was really annoying. However, when I contacted the company again the next day, I spoke to a lovely and apologetic representative called Thandeka.
Slow and inconsistent internet service
The service I got from this company was just terrible. The staff didn't seem very well trained and didn't know how to deal with customer problems. They kept changing their payment rules all the time, which really stressed me out, especially when I was going through cancer treatment. I'm relieved to be cancelling my subscription with them.
My purchase was broadband internet
I got broadband internet from this place and it was a complete disaster. They just can't seem to do anything right. I cancelled my account a while back but they keep sending me bills and bothering me. It's really frustrating!
Move from SSE to new provider
Moving from SSE to our new provider turned out to be quite a hassle because of the whole transfer process. Even though we were well within our rights to switch, we couldn't actually leave until our contract was up. We had already paid SSE in advance and made all our payments on time while we switched over, but Origin Broadband said we owed them money after we left. After taking a good look at our statements, it was obvious that their claims were totally baseless. We asked for a GDPR request, but it's been more than 14 days and we still haven't got it. Meanwhile, we keep getting calls from international reps. The whole thing has got us thinking about taking legal action against the company for their unprofessional behaviour and unfair charges.
Fault Repair
They're a reasonably priced provider, which I really appreciate. I was impressed that they actually answered the helpline call pretty quickly, it's definitely a plus in my book. They managed to fix the fault in a reasonable time frame, especially considering the nature of the issue. Our phone line went down 11 days ago, but luckily our broadband still worked and we had our mobile phones.
The engineer from Quinn, who works for a certain company, arrived the next day and confirmed that the problem was outside our house. An Openreach engineer came a week later and traced the fault to a post outside. A Quinn engineer adjusted the wire on the post, then an Openreach engineer came 4 days later to fix the wire under the grating on the road below the post. Overall, it wasn't a bad experience. Our house was wired in 20 years ago, so I understand the challenges that come with an old setup.
The call centre staff were friendly and helpful, and they kept in touch with us almost daily through calls and texts - although they could work on speaking slower for us older folks. Maybe a more advanced fault tracing kit for Quinn could speed up the process next time. But thank you for your help.Cancelled account issues
This company is a nightmare to deal with, honestly. My mum got poorly and I had to cancel her account, but it was a real hassle - loads of phone calls and false promises. It took me ages to actually get it cancelled, and they're still sending bills. The customer service is terrible, with staff giving different info and not fixing things. I've told them I'll take it further if they don't sort it out soon, like going to the ombudsman. Just ridiculous, really.
Long-term customer experience
I've been a loyal customer here for quite a few years now. I have to say, the customer service from this broadband provider is really top-notch. The technical support team, in particular, has always been quick to help me whenever I've had any issues with my connection or any technical problems. Unlike other providers where you have to deal with unhelpful customer service reps, here you can speak directly to an engineer who will sort you out straight away. I remember when I needed help setting up my Nintendo Switch on the network, they were so helpful and even gave me a static IP address without charging extra. They even sent me new routers without me having to ask, which shows how much they care about making sure their customers are happy. It's nice to know they're willing to go the extra mile to keep us satisfied.
Broadband service
I had a nightmare situation with my broadband provider recently. Everything was fine until I had to move house. When I called to let them know and transfer my package to the new address, they said they might not be able to offer it at the same price. This was despite the fact that I was only moving a few roads away. It took some arguing, but eventually, they agreed to maintain my existing package at the same price.
Lost connection, router replaced
I had a problem with my internet the other day, turns out the router was playing up. I called customer service and I was pleasantly surprised by how quickly they picked up and how hard they worked to fix it. It took a bit of time to replace and sort out the router, but they handled it all smoothly and politely. In the end, I'm happy with the service I got from Origin.
Broadband service
I wouldn't recommend using this company for your broadband. Their customer service is terrible. We ended our contract last year and were told over the phone that we didn't owe anything. But, we keep getting bills every month for a service we don't even use anymore. It's really annoying dealing with a company that can't get their act together and still charges us for something we've cancelled. I tried talking to their customer service team about it, but they were useless and all over the place. It's been a total nightmare dealing with them.
Cheap contract, but terrible WiFi
So, I had this internet contract that seemed really cheap, but let me tell you - the WiFi was terrible. It kept cutting out all the time, which was seriously annoying. And here's the kicker - the company changed hands twice, first from SSE, then to something else, and now to the one I'm with currently. When my contract ended, they tried to charge me double, which is just not cool. I had to call customer service and it was a whole big mess. They told me to cancel my Direct Debit, like really? But eventually, they sorted it out, except they didn't set up a new DD like I thought they would. It took them a whole 9 months to realise I wasn't paying my bills, even though I thought I was, crazy right? Then they suspended my internet, and when I called, they hit me with this huge bill of like 315 quid, no way I could pay that all at once. The only way to get my internet back was to pay half the bill, and then they finally set up a new DD. Sounds good, right? Wrong. They didn't take any money for 4 months, like what's going on? It's been a massive headache dealing with them, their customer service isn't very helpful, and they never add notes to your account, so every time you call, it's like starting from scratch. Ugh, just be careful if you go with them, seriously.
Recent system upgrade leading to unavailable account data
I've been having trouble getting into my account because of a system upgrade that happened recently. Every time I try to log in, I get a message saying my data can't be found with the details I've entered. I decided to give the customer service team a ring, which I usually try to avoid, and they told me my data isn't available right now because of the system upgrade. This whole situation has definitely made my experience with the service provider worse.
Internet service switch from SSE
I recently changed from SSE to a new internet provider and it was a bit of a nightmare. The bills they send me are confusing because they don't clearly display how much VAT I'm being charged. This has been a huge inconvenience. On top of that, the upload speeds have been much slower than I expected, which is really annoying as I need fast speeds for uploading videos. I've tried to get in touch with them several times to complain, but it seems like they're ignoring me. It feels like the customer service is not up to scratch.
Broadband cancellation issue
I recently had a bit of a nightmare with my broadband provider when I needed to move to a new place and transfer my service. Sadly, they couldn't offer their broadband at my new location, so I had to ask them to cancel my package. The problem was, they went ahead and cancelled it 8 days earlier than I wanted them to. That led to a lot of frustrating phone calls with their customer service team, who didn't seem very understanding or sympathetic. I spoke to a few different people, but none of them could really fix the problem properly. It was really frustrating because the company didn't take responsibility for their mistake, and I kept getting different information and promises that weren't kept. Now I'm out of pocket and facing a long process to sort everything out. I would warn others to be careful when dealing with this company and suggest looking into other broadband providers instead.
Broadband services
I changed my broadband provider because the old one was absolutely dreadful. Everything was a mess from the start. I had set up a direct debit for my payments, but they could never seem to take the money. I called every month to check, and they always said the direct debit was fine. But the payments never went through. It was a real pain dealing with them.
Nintendo Switch online gaming
The internet service I get from this company is great for everyday things, but it's not so good when I try to play games on my Nintendo Switch. I live in Boroondara, VIC, and I've had problems with online multiplayer games because I don't have a fixed IP address. The company uses CGNAT, which makes it hard for me to connect and play with other people online. To fix this, I had to pay an extra $5 a month for a Static IP address. Some other people got this fix for free, but not me, which was a bit disappointing.
Review with most votes
Origin basic broadband inc lin
Signed up with Origin Broadband providers over a month ago. What a big mistake!! Despite their advert stating 11Mbps, am only getting 0.08Mbps download and 0.18Mb. upload. Doe... Read onBy: Peter Rhys-Jones