Internet has almost become one of life’s necessities. Almost everyone expects you to own a Smartphone or at least a computer and they are surprised when it turns out someone does not even have a TV. But owning the device alone is not enough. You will need some broadband and telecom services to be able to use these devices. But since there is more than one broadband provider, it might be hard to choose which one offers the fasted internet connection. One of the companies that you can choose is Gigaclear. But what can you expect from their broadband and their customer service? How helpful and friendly will Gigaclear’s staff be? The answers to these questions can only be given by people who are already connected with the Gigaclear broadband network. Read their reviews and let their opinions, experiences, ratings and other remarks decide if Gigaclear is the right broadband provider for you or not.
Gigaclear is a broadband provider. The company was founded by Matthew Hare. He lived in rural Oxfordshire and therefore has first-hand experience with rural areas and their lack of fast-reliable internet connections. He saw a possibility by replacing the long, old copper cables by new full fibre network technologies. They promise that their new connection will be ultrafast, ultra reliable and future proof. Gigaclear offers business for individual home users that work on a private computer in the comfort of their own home. But they also offer broadband for businesses and enterprises that require a fast, speedy service for business transactions. Their enterprise broadband even includes your own personal virtual leased line. You can find Gigaclear communities in cities like Berkshire, West Oxfordshire, Northamptonshire, Essex, Devon, Sommerset, Wiltshire, and some other cities. Gigaclear also holds various events. On their website, you can find an overview of their planned events so you can check if there will be an event in your area anytime soon.
How do get the best out of Gigaclear pure fibre optic network for home users.
Services of Gigaclear
You can make use of Gigaclear’s broadband by subscribing to their services. A subscription can be taken out from their website. Just search their website for the broadband package that suits you best and fill in their online form. It does not matter if you are still under contract of some other company. You can easily switch internet providers. Gigaclear also has a customer service that can help you out when you are stuck with some technical problem or any other question or complaint.
Complaints, Compliments and Tips for Gigaclear
Are you already subscribed to Gigaclear’s broadband services? Then we would like to know all about your experience with Gigaclear. Is their broadband really as ultrafast as Gigaclear advertises? How fast is their upload speed and download speed? How long does it take to upload a document, photo or video? Was the switch really without any difficulties? And how does their customer service respond to any technical difficulties and other problems or questions? Share your opinion and write a review about Gigaclear so other people will know what to expect from this broadband provider.
How fast is the broadband connection provided by Gigaclear. Read customer reviews about their broadband for home users, businesses and enterprises.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
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I really happy that i changed my broadband few months backs.. i previous was seriously the worst i ever tried in my life time. Not with this one, they have the latest fiber network so its easy and fast to work now.
We had Gigaclear while in a rental property. Prices are high for pretty average (by today's standards) internet speed. It was the only option in village we lived in. The real issue is the customer service level which makes dealing with either local or national government a real joy! Think of root canal surgery without anesthetic and you are pretty close to the pain you will get in my experience. E-mails will go unanswered for days. If you can get a response - this is not followed up upon. It has taken over a month to finally close an account. Opening the account wasn't that easy either. Frankly avoid if you can.
The gigaclear broadband service was installed on Dec 19th 2020. It has been a horrific nightmare! Nodes not connecting, wifi disconnecting, some devices get online when others don't etc etc. It is now disconnecting from the Sky Q box continually. I have probably spent in excess of 30+ hours of my time trying to get the service working, and to top it off, I can't get hold of anyone to help. I'm at the end of my tether with this Company.
their service has been truly appalling - they have constantly promised and failed to deliver on a finalised infrastructure for the last 4 years. Even now, when they tell us that service is now available it is impossible to get through on their sales line (high volume of calls)
During the installation period contact with Customer Services was hopeless, the only sensible person was Scott who could resolve problems. Since using the service the line speed is good but I have had several planned interruptions. Yesterday the system went down in the morning and it is still down the following morning. It is obvious from the Gigaclear e mails the team did not work during the evening and night to fix the problem. In my experience with water/gas/electricity services engineers work as long is takes to fix the problem, clearly Gigaclear do not have this arrangement with whoever does their repairs. With people working from home this type of service in unacceptable.
The customer service of this company is terrible, they are condescending and patronising. I have been without my broadband from them for a month now with just excuses and no action. They hold a monopoly in rural connections and act as though you should be grateful. I Cancelled my contract with them as I can not be without reliable Internet as I need it for work.