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Amazing custom support
I really happy that i changed my broadband few months backs.. i previous was seriously the worst i ever tried in my life time. Not with this one, they have the latest fiber network so its easy and fast to work now.
Gigaclear Broadband
We had Gigaclear while in a rental property. Prices are high for pretty average (by today's standards) internet speed. It was the only option in village we lived in.
The real issue is the customer service level which makes dealing with either local or national government a real joy! Think of root canal surgery without anesthetic and you are pretty close to the pain you will get in my experience. E-mails will go unanswered for days. If you can get a response - this is not followed up upon. It has taken over a month to finally close an account. Opening the account wasn't that easy either. Frankly avoid if you can.Broadband
The gigaclear broadband service was installed on Dec 19th 2020. It has been a horrific nightmare! Nodes not connecting, wifi disconnecting, some devices get online when others don't etc etc. It is now disconnecting from the Sky Q box continually. I have probably spent in excess of 30+ hours of my time trying to get the service working, and to top it off, I can't get hold of anyone to help. I'm at the end of my tether with this Company.
broadband
their service has been truly appalling - they have constantly promised and failed to deliver on a finalised infrastructure for the last 4 years.
Even now, when they tell us that service is now available it is impossible to get through on their sales line (high volume of calls)Internet
During the installation period contact with Customer Services was hopeless, the only sensible person was Scott who could resolve problems. Since using the service the line speed is good but I have had several planned interruptions. Yesterday the system went down in the morning and it is still down the following morning. It is obvious from the Gigaclear e mails the team did not work during the evening and night to fix the problem. In my experience with water/gas/electricity services engineers work as long is takes to fix the problem, clearly Gigaclear do not have this arrangement with whoever does their repairs. With people working from home this type of service in unacceptable.
Broadband
The customer service of this company is terrible, they are condescending and patronising. I have been without my broadband from them for a month now with just excuses and no action. They hold a monopoly in rural connections and act as though you should be grateful. I Cancelled my contract with them as I can not be without reliable Internet as I need it for work.
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It sounds to me like you are having trouble with the bundled wifi router rather than the broadband service itself. My experience over the past couple of decades is that you should never trust the router provided by your ISP, even if it is a really good one they will not have anyone that can help you set it up. I've just been able to order Gigaclear here for the first time and they are bundling a multi node mesh router thing with it, suffice to say it will be going straight in a drawer after they leave and I will route the feed straight into my existing Draytek router with Unify hotspot that covers the house just fine and also automatically falls back to a VDSL copper connection if the fibre goes dark. I have never had any devices dropping out from this except for iPads and that is a known Apple issue. It remains to be seen if I get anywhere near the quoted 300mbps but I sometimes have to upload large YouTube videos and anything has to be better than the 1mbps up I get on a good day with FTTC.