Gigaclear26 reviews
This rating is based on 26 genuine user reviews submitted directly through BritainReviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Minimum speed plan with Gigaclear
When my 18-month contract with Gigaclear came to an end, I found myself facing another price increase. Even though I was on the basic speed plan, the costs just kept going up. I decided to get in touch with their customer service to talk about my options, and luckily, the representative I spoke to was helpful. I managed to negotiate a £5 reduction in my monthly bill, which was a small win. Despite the fact that the prices are still quite high, I was glad to have at least made some progress in bringing them down a bit. Gigaclear has been pretty reliable overall, with no major outages, and I've consistently received the speeds they promised. However, it would be great for loyal customers like myself to be offered more competitive rates, similar to the deals they give to new customers. This seems to be a common issue across the board with service providers, doesn't it?
Fibre broadband installation
Having fibre broadband installed was an absolute nightmare from beginning to end. The communication was really bad, they didn't let me know about any planned outages, and the customer service was just awful. I had a chat with Dean today, and he was no help at all, just brushed me off. It's really frustrating trying to get hold of someone on the phone.
Long-term customer, reliable service
I've been with this provider for more than five years now, and I must say, their service has always been top-notch. Ever since they started offering broadband in our rural area, we've had hardly any issues with downtime, and the speeds have been consistently good. The other day, I was thinking about changing providers, but then I spoke to Sandesh in customer service, and honestly, their professionalism and knowledge blew me away. So, in the end, I decided to stick with them and renew my contract for another 18 months. Can't beat good service, can you?
Gigabit broadband purchase
I've just got this really fast broadband installed and apparently it's meant to be fantastic! Declan was the guy who came over to set it up, and he was absolutely brilliant. He explained everything clearly, took his time, and was really friendly. I'm really looking forward to getting it up and running so I can start using it!
Fibre broadband purchase
I just wanted to share that the customer service guy, Sandesh, was really helpful when I was getting my fibre broadband sorted. He explained all the options without being too chatty or prying, which I liked. As an older customer, I prefer dealing with people who are professional and straight to the point, and Sandesh totally nailed it. Because of him, I managed to choose the right package for me without any hassle.
Internet purchase
I just wanted to say that the person I spoke to, let's call them Sandy, was really helpful and nice! They tried to give me a discount even though the price was still a bit high for me. The internet is quicker now, but the cost has increased a lot in just 3 years, so that's a shame. Sandy was great though, so that's a positive!
Contract renewal with internet provider
I've just renewed my 18-month contract with my internet provider and wasn't too pleased to see them upping the prices again.
I got in touch with customer services and managed to haggle them down to a lower price, which I was grateful for.
Overall, I've had a pretty good experience with the provider - no extended outages and the speeds were as promised.
But, I do think it's unfair that they charge loyal customers more than new ones.Gigabit internet installation
The installation went smoothly and the fitters were really helpful with figuring out where to put the cables. The internet has been great - reliable and fast enough for all our devices. Only hiccup we had was with the Xbox needing a static IP for online gaming, so had to call customer service. Mia, the person I spoke to, was friendly and gave me some guidance, but it was a bit annoying we had to pay extra for the static IP when it's often included with other providers. To avoid more charges, I got an extra node for the network on eBay. So far, the routers and nodes have been working fine, no complaints!
Trial period cost query
I got in touch recently to ask about how much it would cost after my 6-month trial with the service provider was up. Dean helped me out and I have to admit, he was really helpful in sorting out my questions. He told me about some promotions they were running, but couldn't promise me the same price as before. This made me a bit worried because I was hoping for a steady price. But Dean reassured me that I'd get a good deal once the trial period was over.
Contract renewal
My previous contract finished, so I had to give them a ring to sort out a new one. Luckily, Carlos was really helpful and sorted out all the boring terms and conditions really quickly. He even mentioned a cheaper phone service that saved me some cash. But come on, why do I have to pay double compared to new customers? Spread the love, Gigaclear!
18-month contract renewal
As my 18-month contract was about to finish, I noticed a big rise in my monthly cost. So, I got in touch with the customer loyalty team and was really happy with the help I got. The person I spoke to was friendly and understood my situation. They managed to lower my monthly cost by £10, which was great. Even though the service is still expensive, it's essential for my household as my two teenagers need fast internet speeds and lots of bandwidth. I was pleased with how the customer loyalty team member handled my request in the end.
Gigaclear broadband
I ended up getting Gigaclear broadband, but my son accidentally signed up for 4 accounts. Whoops! We had to ring customer service to fix it, and fortunately, we spoke to Mel. She was really helpful and recommended the perfect plan for us. She sorted everything out like a pro!
Contract renewal negotiation
My contract was about to finish, and the new rate was a lot more than what I was paying. I rang up to negotiate, and they agreed to match a competitor's price. I chose to stay for another 18 months because of their great service. Thanks a lot.
Renewal for good price match
My renewal was due soon and I was shocked by how pricey it was going to be! So, I gave them a ring, had a chat, and mentioned that other companies were offering better deals. They actually matched the price for me in the end! Mel was really helpful and made everything super easy. I've been with them for 18 months now and the internet has been consistently fast and reliable all along.
Signed up 5 months ago
I had a terrible time signing up with this company. Right from the start, there were loads of issues. Trying to contact them by phone was a nightmare - it felt like they only wanted to communicate online. Every time I phoned, a message about their busy phone lines came on and I was sent to speak to their online chatbot. It was so frustrating and took up so much time. I made the mistake of getting into an 18-month contract with them, thinking it was a good deal, but the constant outages and long waiting times on the phone have made me realise I made a big mistake. I would advise you to avoid them to save yourself the trouble. Believe me, none of my neighbours will be signing up with them either.
Renewal contract support
I've had a great experience with Gigaclear customer service. Mel was really helpful and made renewing my contract super easy. She explained all the changes clearly and made sure I understood everything. I had a problem with my router too, but Mel fixed it quickly and efficiently. Her fantastic customer service has definitely convinced me to stick with Gigaclear.
Speed, reliability, loyal customer
I've been a customer for a while now and have always liked how quick and dependable the service is. The support team, especially Dean, has always been so helpful and friendly whenever I've had any problems or questions. But it's really annoying to see new customers getting much better deals than those of us who've been around for ages. Every time my contract ends, my bill goes up and I have to ring up and haggle for a better price. It just feels like they're not valuing us long-time customers like they should be.
Fibre broadband purchase
I've just got fibre broadband and had a bit of trouble setting it up. Luckily, there was this guy called Alexander from customer service who was really helpful and polite. He sent us easy-to-follow instructions by email, which worked a treat. Then he gave us a call to go over anything else we needed help with and to make sure everything was working fine. His expertise and support were crucial in getting our problem fixed quickly.
Contract Renewal
Today, I got in touch with the provider to renew my contract and I must say, I was really impressed with the speedy and efficient service I got. When I called, a chap called Dean picked up right away and was so friendly and polite. He sorted out my problem without any fuss and made everything nice and easy. In this day and age, good customer service can be hard to come by, so it was really nice to have such a positive interaction. Big shout out to Dean for his top-notch service!
Setting up wifi for my garden cabin
Well, I was having some trouble setting up wifi for my garden cabin. This guy named Raphael was really patient and friendly, and he took the time to explain everything to me. We had to wait a while to make sure the connection was working before moving the wifi router. He said he would call me back, and he actually did. We managed to get everything set up in the cabin. Raphael was so kind and understanding, especially since I'm 77 and not very good with computers. He even taught me how to check the internet speed on my phone without disconnecting the call. It was a really great experience!
About Gigaclear
Internet has almost become one of life’s necessities. Almost everyone expects you to own a Smartphone or at least a computer and they are surprised when it turns out someone does not even have a TV. But owning the device alone is not enough. You will need some broadband and telecom services to be able to use these devices. But since there is more than one broadband provider, it might be hard to choose which one offers the fasted internet connection. One of the companies that you can choose is Gigaclear. But what can you expect from their broadband and their customer service? How helpful and friendly will Gigaclear’s staff be? The answers to these questions can only be given by people who are already connected with the Gigaclear broadband network. Read their reviews and let their opinions, experiences, ratings and other remarks decide if Gigaclear is the right broadband provider for you or not.
About Gigaclear
Gigaclear is a broadband provider. The company was founded by Matthew Hare. He lived in rural Oxfordshire and therefore has first-hand experience with rural areas and their lack of fast-reliable internet connections. He saw a possibility by replacing the long, old copper cables by new full fibre network technologies. They promise that their new connection will be ultrafast, ultra reliable and future proof. Gigaclear offers business for individual home users that work on a private computer in the comfort of their own home. But they also offer broadband for businesses and enterprises that require a fast, speedy service for business transactions. Their enterprise broadband even includes your own personal virtual leased line. You can find Gigaclear communities in cities like Berkshire, West Oxfordshire, Northamptonshire, Essex, Devon, Sommerset, Wiltshire, and some other cities. Gigaclear also holds various events. On their website, you can find an overview of their planned events so you can check if there will be an event in your area anytime soon.
Services of Gigaclear
You can make use of Gigaclear’s broadband by subscribing to their services. A subscription can be taken out from their website. Just search their website for the broadband package that suits you best and fill in their online form. It does not matter if you are still under contract of some other company. You can easily switch internet providers. Gigaclear also has a customer service that can help you out when you are stuck with some technical problem or any other question or complaint.
Complaints, Compliments and Tips for Gigaclear
Are you already subscribed to Gigaclear’s broadband services? Then we would like to know all about your experience with Gigaclear. Is their broadband really as ultrafast as Gigaclear advertises? How fast is their upload speed and download speed? How long does it take to upload a document, photo or video? Was the switch really without any difficulties? And how does their customer service respond to any technical difficulties and other problems or questions? Share your opinion and write a review about Gigaclear so other people will know what to expect from this broadband provider.
How fast is the broadband connection provided by Gigaclear. Read customer reviews about their broadband for home users, businesses and enterprises.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
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Contact Information
Building One
OX14 1UQ Abingdon
United Kingdom
Categories Gigaclear
Telecom | Internet & Hosting Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
Amazing custom support
I really happy that i changed my broadband few months backs.. i previous was seriously the worst i ever tried in my life time. Not with this one, they have the latest fiber net... Read onBy: Mat Nicole