You probably have standards for the telecom services that you want to use at home, but if you have a small business, telecom becomes even more important. So, in that case, which company is the best choice? One of the companies that you can take a look at is XLN Telecom. But what kind of services do they offer? How speedy is their internet connection? How steady will this connection really be? What will the installation process entail? And what is there to be said about the people at their customer services? Hoe friendly and helpful are they when you happen to have a problem or complaint? To find that out, you can read the reviews that were written and left by real customers of XLN Telecom. The experiences and opinions described by these customers are the best sources of information to find out what kind of company XLN Telecom really is and what you can expect as a customer.
About XLN Telecom
XLN Telecom is a telecom company. They offer all kinds of telecom services for small businesses. They offer business broadband and phone, business fibre broadband and business broadband online. These services come with free set-up and router, but also unlimited usage, download speeds that are over twice as fast as the UK average, unload speeds that are around 10x faster than standard broadband connections, calls 90% cheaper etc. They offer both basix and max versions. The max version comes with some additional perks. The max version of business broadband, for instance and phone provides free unlimited landline and UK mobile phones and free unlimited broadband usage. If you are only interested in the telephone services of XLN Telecom, they offer business phone line and business mobile. Their business card processing service includes mobile card machines, portable card machines, countertop machines, chip & PIN solutions, E-commerce solutions and contactless solutions. And they offer business energy and free public Wi-fi.
XLN tells their story.
Services of XLN Telecom
As mentioned above, XLN Telecom offers various telecom services. You can order one of more of these services via their website. Just select the service that you want, the call package and the internet speed. Options include internet & phone line, phone line only, pay-as-you-go calls, unlimited UK calls, standard broadband, superfast fibre broadband and ultrafast fibre broadband. They will provide you with a quote so you will know how much this bundle is going to cost you each month. XLN Telecom also had a customer service that you can call if you have any questions, complaints or problems.
Complaints, Compliments and Tips for XLN Telecom
Do you already make use of the telecom services of XLN Telecom? Or maybe your company is subscribed to their phone services or broadband. In any case, we would like to know all about your experience. Is their ultrafast fibre broadband internet really as fast as they promise? How long did it take them to install the internet and telephone service? And what is your opinion on their customer service? Write a review and tell us all about it.
How speedy is XLN Telecom's internet really? Read reviews about this telecom company aiming at broadband and phone services for small businesses.
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DO NOT TRUST THIS COMPANY!!!! DO NOT TRUST THIS COMPANY!!!!! After being in business for x 37 years I have to say this is my first ever review!!! That says it ALL!! My company has experienced the most awful experience with this company! They could not provide us with the speed that they had Guaranteed and contracted to (LOW Speed BEING) 1.4Mbps!!!!! However we were in fact receiving average 0.9Mbps!!! We monitored and recorded on a daily basis. Just how they expect a Business to operate with such LOW Speeds!!! We notified them of our dilemma. They simply denied the facts!! We had no option but to purchase x 2 mobile dongles and rent an alternative premises in order to conduct our Business!!
We discovered that we were able to receive Fibre, however XLN were unable to provide the service but BT were able to. We had no alternative but to exit the contract. Although they could Clearly NOT provide an adequate service they are charging my company £398!!!!!!!!!! Black Mail They then came up with a resolution. As we have x 2 premises independently managed . After the manager from the other site had also encountered the stress factor when having to work at the sister site she also decided to find an alternative supplier. This site was NOT in contract. XLN stated that if the service was retained at the one site they would waiver the exit fees at the site to which they incompetently were unable to provide the service contracted to!!! We have complied a full report to which the complaint is being currently being dealt with by Off Com DO NOT USE THIS COMPANY!!! They have lied about the speeds recorded as we have recorded evidence over a 14 day period! I have asked them for proof of their findings but strangely they are unable to provide this!!! Being a Business Surely should be able to provide the service for a least x ONE member of Staff!!! They come up with one excuse to another, instead of an apology for the stress and expense it has caused. Failed to provide adequate service and still charge an EXIT Fee of £398!!!!!!
I purchased a business that used XLN for the phone line. The previous business owner contacted XLN to cancel her account and gave them my details. When XLN phoned me to offer their services I said I would be looking around for the best deal, at this point the agent started getting loud, would not listen to what I was saying. He phoned back a couple of hours later to see what my decision was he was worse than previous. Told me if I went with another supplier they would refuse to transfer the number, that I would have to pay for a new line to be installed. This thennhappened again a couple of days later. Then got a call from another team offering me an even lower price and promising to allow the number to be transferred even if I didn't. I have receivedca letter welcoming me to XLN, I have never taken an account, I received a letter informing me that a request had been received to transfer the number to a different supplier and that if I did nothing it would happen automatically, also advised me of cancellation fees if I had a contract with them. They still continued to reject requests from my preferred supplier to transfer the number. I have subsequently contacted XLN to ask what is happening and was told that because I didn't have an account with them the number was now theirs so couldn't be transferred. Whilst I was on the phone, they actually ceased the number returning it to the pool of available numbers that anybprovider can access. My EPOS system and card reader require an Internet connection. There are absolutely no circumstances that would make me do business with XLN.
Think before you sign up, once you're use their services you can't cancel without big cancelation charges like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £22 + vat each they managed to bill us £178 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.
AVOID THIS SCAMMER. The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM
In the the beginning xln is very helpful & supportive but wait what happens after 6 months. I signed 2 years contract & my bill went up from £22 to £27 according to contract which is fine then instead going up to £32 on the 12th month xln changed to £58 without my consent. When I called xln told me that they have sent me emails to confirm this, i had never received any emails. Then the lady tells me that was the best deal they put me on & it's too late to change it back, the only way she can give me a discount if I switch my card machine & mobile to them then I will be entitle to discount. I told her, first she has to fix my tariff then I will consider switching my other services. From here her attitude started to change & very firm & raised her voice. Xln is a RIP off, they are just after your money. I have about 6 months of my contract left then I will cancel it. In the beginning I was considering to switch 2 card payment machines & 5 mobile numbers & now I am glad I didn't switch. At the end of the day you end up paying the same as BT or big companies plus you have to deal with all the hassle. STAY AWAY FROM XLN
I have had an awful experience with XLN since November. No internet connection, hours on the phone doing diagnostic checks. Even asked me to locate another router to check if the problem was with the one they supplied. Informed that they were adding Business Assurance to my account, wrote to them to opt out and guess what, when I received my next bill I had been charged for two months Business Assurance. E-mailed them to complain but again not in a hurry to assist.