XLN Telecom31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2020.
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I started like anyone else — sceptical and a bit annoyed. I’d signed up for something dodgy and it was nibbling at my grocery money, so I rang PARADIGM RECOVERY FIRM as a bit of a last-ditch move. I had doubts; the internet didn’t make them go away and some reviews put me off. They surprised me though. Someone actually listened, took it seriously and got things moving. Last week I received the refund. Proper relief. I’ll still check properly next time, but grateful they sorted it.
Nearly there, just too many faffs
two routers showed up, no prepaid bag to send one back, then a threat to charge me unless I paid postage myself. The broadband itself has been patchy — slow evenings, drops during a couple of important calls — and the mobile data vanished for a whole weekend (from late Friday until Monday morning), which was maddening. The moment I actually felt a bit satisfied was oddly specific: coming back from a short holiday I found an “opt-out” insurance fee already on my bill, phoning them, and after nearly three-quarters of an hour on hold someone finally took it off. It wasn’t smooth or friendly, but the charge was removed and my account updated, and that made me think, right, they can sort things if they bother. Still, it’s far from perfect — long waits, unhelpful reps at times, and vague answers about what their so-called “Business Assurance” covers (apparently not much if kit or Openreach are involved). So yeah, it works most days and they fixed that insurance mistake, but expect faff, be ready to chase, and don’t assume they’ll apologise easily.
Not worth the hassle
the service itself can work, but getting there is tedious and you’ll need patience. Activation dragged on for nearly a month, which messed with our bookings, and the setup instructions were vague (missing steps, weird jargon), so I was stuck on the phone more than actually doing work. When I did get support, some agents were fine but others were dismissive — not everyone rude, but often unhelpful. The worst bit was hidden extras added to the contract without a clear opt-in; I only noticed when the bill arrived and, yes, I had to fight to get charges removed. They also rolled the contract onto a monthly basis without warning and my bill shot up. On the flip side, once it was finally running the call quality and fibre speed were surprisingly decent — that did catch me off guard. If you pick them, watch the contract end date, check every invoice and be ready to chase things. It’s useful tech but a faff for a small outfit like mine.
Glad I left XLN — proper hassle avoided
leaving XLN was the best move I made for our small business. I first came across them via an online ad a few years back and, like a lot of people, stuck with them out of inertia. I even told a colleague to try them once — that was before the problems started. Long story short, they quoted us a decent-ish rate, we stayed for ages, then a lower offer appeared when we threatened to switch. Seemed fine at first, but then the price crept up again. When our contract ended I explicitly said I wouldn’t renew, yet they renewed it without asking and took over £100, including a supposed “discount” charge that made no sense. It felt like bait-and-switch, frankly. I’m actually quite relieved I pushed back, blocked further payments through the bank and moved elsewhere — the new provider is clearer about charges and a lot less noisy with calls and emails. I’m telling this here because I’d rather people know what can happen: read your contract, set reminders, and don’t assume “discounts” are what they seem. There’s a bit of a sting in this tale but, on the bright side, we’re now paying less and the admin is far easier. So yeah, a bit of a rant, but if you’re weighing options — check the small print and consider switching sooner rather than later. I’m pleased we did.
Cancel my XLN account
XLN is absolutely terrible! I've attempted to cancel my account numerous times, but they never seem to pay attention. Their customer service is terrible and they never follow through on their promises. I really regret signing up with them. Sky Business is much better and more reliable. XLN, you seriously need to get your act together!
Broadband and phone services
I just wanted to say thanks to Ben for sorting everything out during our call today. It was a bit of a relief after all the problems I've had before. So, big thanks to Ben for helping me out!
Internet and phone package
Wow, I have to say, the person I spoke to was really cool. They actually listened to my problem without interrupting and promised to call me back the next day. And you know what? They actually did and sorted out my issue super quickly. XLN is amazing, I highly recommend them. Oh, and another great thing is that you don't have to wait forever on the phone. That's a win!
Phone line fixed promptly
I just wanted to share how impressed I was with the customer service I received when I needed help fixing my phone line. The guy I spoke to, Saad, was really patient and understanding, especially since I have health issues. He walked me through everything and made sure the problem was fixed properly. Having a working phone line is vital for my business, so I really appreciate all the help Saad gave me.
Account management assistance from Daniel
I gave Daniel from the account management team a ring and had a chat with him. He was super helpful, can't thank him enough for all his help. He sorted out all my issues and I really appreciate his support. Every company needs a Daniel on their team. Big thanks to Daniel for all his hard work and dedication. You're a star. Keep up the great work!
Customer service experience
Today, I had a really good experience talking to their customer service team. The person I spoke to knew a lot and was really helpful. I felt like he knew what he was doing and could help me. He answered all my questions quickly and fixed my problem without any trouble. I was pleasantly surprised by how good the service was and would definitely tell others to use them if they need telecom help.
Query regarding pricing
I had a question about pricing and got in touch with a guy named Daniel. He was really understanding and helpful, quickly picking up on what I needed. Daniel did a great job of sorting out my issue based on the details I gave him. Thanks to his efficient and friendly service, I felt like a valued customer.
Digital phone service
I had a really good experience with the customer service team at the company. They were super helpful when I had some issues with my digital phone service. When I got in touch with them, they quickly sent out another device and gave me clear instructions on how to fix the problem. Even though there was a bit of a delay in getting my services back up and running, the technical support team was really helpful and knew their stuff. All in all, I was happy with the support I got and would definitely suggest this company to anyone looking for reliable telecom services.
Quick call, engineer booking
I rang up and a lovely person answered promptly. I only had to speak to one person to book an engineer to move my stuff. They were really efficient and provided clear information, which was very helpful.
Troubleshooting WiFi/Laptop/Router Issue
I just want to say a huge thank you for all the hard work you put in to fix the ongoing problem with the slow internet speeds and delayed website loading. Even though we faced some difficulties at the start, you all kept pushing through and finally got everything sorted out. I want to give a special shoutout to Mathew and Jamie for their help.
Router help
I contacted them to get some help setting up my 3rd party router and Ryan was really great! He was so nice and professional, he made it really easy for me to understand what to do. It was really cool how he called me back when the line got cut off. Their service was top-notch!
Quick call answered, helpful service from Jamal
I was really pleased with how quickly they picked up my call this time. Jamal was so lovely and really helped me sort out my phone problem. It made a nice change from my past experiences with customer service.
Broadband service installation
When I got in touch with the company to sort out my broadband installation, I was really impressed by how knowledgeable and experienced the person I spoke to was. He seemed really confident in his understanding of the whole process and managed to explain everything clearly without any distractions happening in the background. It made me feel really confident that I was in good hands.
Switching service delay
It took them absolutely ages to switch us over, I mean a whole 12 weeks! We were pretty miffed about it, but then this chap named Arthur really stepped in and sorted it all out for us. The only hitch now is that our service is a bit wonky and we can't seem to reach Arthur for help. We've tried giving him a bell and sending him an email, but no luck getting a response. They keep telling us to look on the website for assistance, but that's not doing much to fix our issue. We're still stuck dealing with the same problem and it's driving us up the wall!
Got a call back for help
I was struggling to set up my account, so I reached out for some help and got a call back. The person who answered was really nice, they spoke well and were really helpful. They even offered to call me back and they were absolutely brilliant.
Rescued by Jamie
After a whole 24 hours of battling with customer service, Jamie came to the rescue and sorted out my problem really quickly. Without him, I would have been trapped in a never-ending cycle. He definitely should get a bonus for his amazing help.
About XLN Telecom
You probably have standards for the telecom services that you want to use at home, but if you have a small business, telecom becomes even more important. So, in that case, which company is the best choice? One of the companies that you can take a look at is XLN Telecom. But what kind of services do they offer? How speedy is their internet connection? How steady will this connection really be? What will the installation process entail? And what is there to be said about the people at their customer services? Hoe friendly and helpful are they when you happen to have a problem or complaint? To find that out, you can read the reviews that were written and left by real customers of XLN Telecom. The experiences and opinions described by these customers are the best sources of information to find out what kind of company XLN Telecom really is and what you can expect as a customer.
About XLN Telecom
XLN Telecom is a telecom company. They offer all kinds of telecom services for small businesses. They offer business broadband and phone, business fibre broadband and business broadband online. These services come with free set-up and router, but also unlimited usage, download speeds that are over twice as fast as the UK average, unload speeds that are around 10x faster than standard broadband connections, calls 90% cheaper etc. They offer both basix and max versions. The max version comes with some additional perks. The max version of business broadband, for instance and phone provides free unlimited landline and UK mobile phones and free unlimited broadband usage. If you are only interested in the telephone services of XLN Telecom, they offer business phone line and business mobile. Their business card processing service includes mobile card machines, portable card machines, countertop machines, chip & PIN solutions, E-commerce solutions and contactless solutions. And they offer business energy and free public Wi-fi.
Services of XLN Telecom
As mentioned above, XLN Telecom offers various telecom services. You can order one of more of these services via their website. Just select the service that you want, the call package and the internet speed. Options include internet & phone line, phone line only, pay-as-you-go calls, unlimited UK calls, standard broadband, superfast fibre broadband and ultrafast fibre broadband. They will provide you with a quote so you will know how much this bundle is going to cost you each month. XLN Telecom also had a customer service that you can call if you have any questions, complaints or problems.
Complaints, Compliments and Tips for XLN Telecom
Do you already make use of the telecom services of XLN Telecom? Or maybe your company is subscribed to their phone services or broadband. In any case, we would like to know all about your experience. Is their ultrafast fibre broadband internet really as fast as they promise? How long did it take them to install the internet and telephone service? And what is your opinion on their customer service? Write a review and tell us all about it.
How speedy is XLN Telecom's internet really? Read reviews about this telecom company aiming at broadband and phone services for small businesses.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
- FoneGiant
- Sunshine Mobile
- I Need A Mobile
- Fonebank
- O2 Recycle
- 0044.co.uk
- Metrofone
- hayu
- Smarty
- Gigaclear
- TalkMobile
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Telecom | Internet & Hosting Reviews & Experiences
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Last update: October 2025
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Review with most votes
Fibre broadband and Phone line
My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!! Thei... Read onBy: Darren Cox