9% Would buy here again

Most relevant positive review

  2023-12-29
Sky Box and new mobile phone p
When we spoke to the call centre, they told us we could get our Sky Box and new replacement mobil...Read on
John

Most relevant negative review

  2024-05-26
Mobile service experience
I thought the customer service for my mobile phone was really good when I first joined up, but no...Read on
Beth

Review with most votes

  2022-04-11
TV, Broadband, Talk
Happy TV customer for 17 years. Added phone and broadband - recent storm resulted in crossed line...Read on
Phil

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    Sky Box and new mobile phone purchase

    When we spoke to the call centre, they told us we could get our Sky Box and new replacement mobile phone sorted at the Basildon store without any extra charges. But when we actually went there, we were so pleased with the fantastic service from Jen and Emma. They were really professional and focused on helping us, and they worked hard to sort out our problems. Their dedication to making sure we were happy was top-notch, and they definitely deserve a big shout out for all their hard work.


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    Good ,but not special

    Service is good ,I am using data services since two years for calling,digital services etc..
    Rates are common and offers as some others providers also giving
    What is good..No issue I ha noticed so far..So you can say hasle free

    Bad WiFi signal service bad


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    Mobile service experience

    I thought the customer service for my mobile phone was really good when I first joined up, but now it's getting worse by the day. It used to be based in Scotland, but now I think it might be in India, and it's just not up to scratch. They always try to sell me extra stuff during calls (which I always say no to), and it's getting really annoying. Can they just give it a rest already? I'm not interested!


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    Broken iPad received

    I am really angry that my iPad came back from the repair service all messed up. I only sent it to get the charger port fixed, and now the screen is completely smashed. It's such a disgraceful service!


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    International internet access issue

    I'm feeling quite let down by the customer service I've been getting regarding the international internet access problem on both my phones. I've made several calls and spent hours on the phone with the call centre in India, but the issue still isn't fixed. It's making me think that the company hasn't kept up their end of the deal, and I'm not happy with the service as a whole.


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    Recent internet issues

    I had a really bad experience with a Sky representative called Nitesh. My internet dropped out 10 times and his response was unhelpful and not enough. My contract is finishing soon, so I'm planning to change to a different provider for internet, TV, and phone services.


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    Ordered broadband

    I recently signed up for broadband with this company and they just couldn't get it right. They kept sending it to the wrong address for weeks, despite me telling them numerous times. Seven different people tried to fix it but just ended up blaming the postman. It's honestly a bit of a joke!


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    Long-term customer with broadband and mobile contracts

    I've been a loyal customer of the company for many years, having both broadband and mobile contracts with them. Unfortunately, I've been facing a frustrating issue with my daughter's phone since last year. Despite making several calls to customer service, the problem still hasn't been fixed. They keep promising to send a bag for me to return the phone for repair, but they never follow through. This lack of action is not acceptable, especially considering how long I've been with them. I'm thinking about taking this matter to the ombudsman because of the poor service I've been dealing with.


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    Set-top box purchase

    When I first ordered a set-top box from this company, I was really hoping it would be a good experience, especially since I was comparing it to Virgin, a competitor. But, in the end, I was really let down by the service I received. I paid upfront for the set-top box, but unfortunately, I had to cancel my order.

    Trying to get a refund for the 100 I paid has been a complete nightmare. It's so frustrating how quickly companies can take your money, but when it comes to giving it back, it feels like they're making it really difficult. It's just such a hassle and disappointment for customers who expect better customer service.


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    Subscription issues

    I've been a subscriber for a couple of years now, but I've had a really disappointing experience with the customer service team. Every time I've tried to get in touch with them, there have been problems with incorrect charges for things I didn't even ask for, and my bill has been different every month. Because of this confusion and the lack of clarity in my bills, I've decided to cancel my subscription. Based on my experience, I wouldn't recommend this service to anyone.


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    Sky service cancellation

    I've been having a nightmare trying to cancel my Sky service. Spent over an hour on live chat, only to be told I had to wait for the agent to finish their break before they could help me cancel. It's really frustrating and shows they don't care about their customers' time. It's not what you'd expect from a big company like Sky.


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    High expectations, low results

    My experience with this company has been a complete disaster. They said they could provide service in my area, but I ended up waiting for weeks with no WiFi. When I reached out to customer service for help, they just told me to get rid of my device and didn't solve anything. And now, to top it all off, I'm dealing with bailiffs chasing payment for a router that I never even used. It's been a total mess and I won't be using this company again, that's for sure.


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    Account cancellation and equipment return

    I recently cancelled my account with an entertainment provider and sent back all their stuff. Even though their customer service said they got everything, I keep getting bills for not giving it back. It's so annoying dealing with a company that can't even keep track of their own stuff. After getting scared by a debt collector's letters, I've had enough of this ridiculous situation and the terrible customer service from this company.


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