XLN Telecom

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XLN Telecom

33% Would buy here again

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Spotlight: What are our customers saying?

R
Rajad Patel
Great customer service price very low much better then BT.Read on
B
Brian Lyell
On all txt and emails they warned me that if I go to NOW I would have to pay £299 fee!! This was because my contract ended on the 19th and NOW were starting my new contact on 10th.. How can they c...Read on
A
Ashley
can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated....Read on
D
Darren Cox
My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!! Their response has been ...Read on
H
harold isaaman
there is know one who knows xln than myself i been with xln 22 years the boss ms s. sheik why are your staff making xln so bad you had a good name but now its different this is the second time in...Read on

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    Would buy here again
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    Phone and internet

    Great customer service price very low much better then BT.

    Muchas gracias. ?Como puedo iniciar sesion?


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    XLN Broadband

    On all txt and emails they warned me that if I go to NOW I would have to pay £299 fee!! This was because my contract ended on the 19th and NOW were starting my new contact on 10th..
    How can they charge £200 for 9 days early????
    I have now told NOW to cancel and I will restart the NOW contract so it starts on 19th.
    As many have said on here XLN are money grabbers , very dodgy practices.
    Just checked my billing with XLN and I have 24 months bills, so how can they say I have cancelled early?????

    UPDATE....
    I have now arranged for the transfer on the day my contract ends which is the 19th Nov 21. And still I have been pestered with text messages, emails and calls, all still threatening me with early termination fees of £299!!!. I have spoken to two of XLN's employees and both agreed and appologised for the letters and said I need not worry as it was a standard letter XLN put out.
    Well this morning yet again another email from XLN and this time they are threatening me with a pro forma invoice of £398!!!!!


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    phone and broadband

    can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated. also heavey fines if you try to leave whilst in contract.do not use these scammers!!!


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    Fibre broadband and Phone line

    My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!!
    Their response has been to try and claim that this happens sometimes and that it is not mentioned in their contact because it's 'a standard thing'!!


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    111111

    there is know one who knows xln than myself i been with xln 22 years the boss ms s. sheik why are your staff making xln so bad you had a good name but now its different this is the second time in 22 years thaT IVE COMPLAINED AND THE ANSWERS I GET IS THEY DO NOT WANT LOYAL CUSTOMERS I SENT A REVIEW THIS MORNING AND SPOKE TO SALES YET THEY EMAILED ME WHATS MY NAME


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    2019

    DO NOT TRUST THIS COMPANY!!!!
    DO NOT TRUST THIS COMPANY!!!!!
    After being in business for x 37 years I have to say this is my first ever review!!! That says it ALL!! My company has experienced the most awful experience with this company!
    They could not provide us with the speed that they had Guaranteed and contracted to (LOW Speed BEING) 1.4Mbps!!!!! However we were in fact receiving average 0.9Mbps!!! We monitored and recorded on a daily basis.
    Just how they expect a Business to operate with such LOW Speeds!!!
    We notified them of our dilemma. They simply denied the facts!!
    We had no option but to purchase x 2 mobile dongles and rent an alternative premises in order to conduct our Business!!

    We discovered that we were able to receive Fibre, however XLN were unable to provide the service but BT were able to.
    We had no alternative but to exit the contract. Although they could Clearly NOT provide an adequate service they are charging my company £398!!!!!!!!!!
    Black Mail
    They then came up with a resolution.
    As we have x 2 premises independently managed . After the manager from the other site had also encountered the stress factor when having to work at the sister site she also decided to find an alternative supplier. This site was NOT in contract.
    XLN stated that if the service was retained at the one site they would waiver the exit fees at the site to which they incompetently were unable to provide the service contracted to!!!
    We have complied a full report to which the complaint is being currently being dealt with by Off Com
    DO NOT USE THIS COMPANY!!!
    They have lied about the speeds recorded as we have recorded evidence over a 14 day period! I have asked them for proof of their findings but strangely they are unable to provide this!!!
    Being a Business Surely should be able to provide the service for a least x ONE member of Staff!!!
    They come up with one excuse to another, instead of an apology for the stress and expense it has caused. Failed to provide adequate service and still charge an EXIT Fee of £398!!!!!!


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    Didn't want service

    I purchased a business that used XLN for the phone line. The previous business owner contacted XLN to cancel her account and gave them my details. When XLN phoned me to offer their services I said I would be looking around for the best deal, at this point the agent started getting loud, would not listen to what I was saying. He phoned back a couple of hours later to see what my decision was he was worse than previous. Told me if I went with another supplier they would refuse to transfer the number, that I would have to pay for a new line to be installed. This thennhappened again a couple of days later. Then got a call from another team offering me an even lower price and promising to allow the number to be transferred even if I didn't. I have receivedca letter welcoming me to XLN, I have never taken an account, I received a letter informing me that a request had been received to transfer the number to a different supplier and that if I did nothing it would happen automatically, also advised me of cancellation fees if I had a contract with them. They still continued to reject requests from my preferred supplier to transfer the number. I have subsequently contacted XLN to ask what is happening and was told that because I didn't have an account with them the number was now theirs so couldn't be transferred. Whilst I was on the phone, they actually ceased the number returning it to the pool of available numbers that anybprovider can access. My EPOS system and card reader require an Internet connection. There are absolutely no circumstances that would make me do business with XLN.

    Muchas gracias. ?Como puedo iniciar sesion?


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    Business Phone + Fibre

    Think before you sign up, once you're use their services you can't cancel without big cancelation charges like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £22 + vat each they managed to bill us £178 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.

    Muchas gracias. ?Como puedo iniciar sesion?


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    Regret

    The worst internet provider in the UK
    The worst internet provider in the UK. A total scam company with ridiculous cancellation fees. They change the rules everytime I call.

    **** GO ELSEWHERE, £498 CANCELLATION FEES ****

    I dealt with an agent called Amber, a complete and utter disgraceful liar.

    Do no open a contract with this company, you will regret it.

    Muchas gracias. ?Como puedo iniciar sesion?


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    Internet

    AVOID THIS SCAMMER. The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM

    Muchas gracias. ?Como puedo iniciar sesion?


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    Broadband & phone line

    In the the beginning xln is very helpful & supportive but wait what happens after 6 months.
    I signed 2 years contract & my bill went up from £22 to £27 according to contract which is fine then instead going up to £32 on the 12th month xln changed to £58 without my consent. When I called xln told me that they have sent me emails to confirm this, i had never received any emails. Then the lady tells me that was the best deal they put me on & it's too late to change it back, the only way she can give me a discount if I switch my card machine & mobile to them then I will be entitle to discount. I told her, first she has to fix my tariff then I will consider switching my other services. From here her attitude started to change & very firm & raised her voice.
    Xln is a RIP off, they are just after your money. I have about 6 months of my contract left then I will cancel it. In the beginning I was considering to switch 2 card payment machines & 5 mobile numbers & now I am glad I didn't switch.
    At the end of the day you end up paying the same as BT or big companies plus you have to deal with all the hassle. STAY AWAY FROM XLN

    Absolute joke company take your money and give you a old card machine that doesn’t work or never has wen you complain they try to turn it around on you and do not send engineers out avoid at all costs

    Muchas gracias. ?Como puedo iniciar sesion?


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    XLN Terrible for Small buisnesses

    I have had an awful experience with XLN since November. No internet connection, hours on the phone doing diagnostic checks. Even asked me to locate another router to check if the problem was with the one they supplied. Informed that they were adding Business Assurance to my account, wrote to them to opt out and guess what, when I received my next bill I had been charged for two months Business Assurance. E-mailed them to complain but again not in a hurry to assist.

    Muchas gracias. ?Como puedo iniciar sesion?

    I have have XLN since January 2021, we are now in February 2021, i forget how many phone calls i have had offering me a discount on my current service together with various promotions. the first question was " how am i finding the service?".... if you did your home work, from the name of the company you will find that due to the pandemic we are in, the business is closed due to government restrictions. So why ask, then you offer me a discount on that service, why couldn't you do that in the first place, i was rude for which i dont apologise, yesterday i told XLN not to call me again offering me discount as i already only just signed up....Now, as this in in writing, each time you call me offering me a discount or a promotion, i will make not of it and ask for that discount, and deduct it from my monthly D.D to you, how about that for a fair deal. if any manager would like to call me to discuss the above feel free to call me, however, be aware that if you offer me any promotion or discount i will take off my monthly bill. totally unprofessional, i will cancel this contract when i am able to do so.


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