XLN Telecom Reviews
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Reviews (27)
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Digital phone service
I had a really good experience with the customer service team at the company. They were super helpful when I had some issues with my digital phone service. When I got in touch with them, they quickly sent out another device and gave me clear instructions on how to fix the problem. Even though there was a bit of a delay in getting my services back up and running, the technical support team was really helpful and knew their stuff. All in all, I was happy with the support I got and would definitely suggest this company to anyone looking for reliable telecom services.
Phone line fixed promptly
I just wanted to share how impressed I was with the customer service I received when I needed help fixing my phone line. The guy I spoke to, Saad, was really patient and understanding, especially since I have health issues. He walked me through everything and made sure the problem was fixed properly. Having a working phone line is vital for my business, so I really appreciate all the help Saad gave me.
Customer service experience
Today, I had a really good experience talking to their customer service team. The person I spoke to knew a lot and was really helpful. I felt like he knew what he was doing and could help me. He answered all my questions quickly and fixed my problem without any trouble. I was pleasantly surprised by how good the service was and would definitely tell others to use them if they need telecom help.
Broadband service installation
When I got in touch with the company to sort out my broadband installation, I was really impressed by how knowledgeable and experienced the person I spoke to was. He seemed really confident in his understanding of the whole process and managed to explain everything clearly without any distractions happening in the background. It made me feel really confident that I was in good hands.
Cancel my XLN account
XLN is absolutely terrible! I've attempted to cancel my account numerous times, but they never seem to pay attention. Their customer service is terrible and they never follow through on their promises. I really regret signing up with them. Sky Business is much better and more reliable. XLN, you seriously need to get your act together!
Broadband and phone services
I just wanted to say thanks to Ben for sorting everything out during our call today. It was a bit of a relief after all the problems I've had before. So, big thanks to Ben for helping me out!
Internet and phone package
Wow, I have to say, the person I spoke to was really cool. They actually listened to my problem without interrupting and promised to call me back the next day. And you know what? They actually did and sorted out my issue super quickly. XLN is amazing, I highly recommend them. Oh, and another great thing is that you don't have to wait forever on the phone. That's a win!
Upgrade to full fibre
I recently upgraded my account to full fibre and had some problems with my bill - turns out I was being charged for two services. Zara over at customer service was a massive help in sorting it all out. She was really quick, efficient, and kept me in the loop the whole time. I really liked how she took charge and handled things professionally. Big thanks to Zara for all her help.
Account management assistance from Daniel
I gave Daniel from the account management team a ring and had a chat with him. He was super helpful, can't thank him enough for all his help. He sorted out all my issues and I really appreciate his support. Every company needs a Daniel on their team. Big thanks to Daniel for all his hard work and dedication. You're a star. Keep up the great work!
Broadband and phone package
I recently had a chat with a customer service rep who was really good at his job. He sorted out all my problems fast and even gave me a ring later on to check everything was going okay. But, I have to say, the waiting time to get through to someone can be way too long, sometimes over an hour. This isn't on and definitely needs sorting out.
Query regarding pricing
I had a question about pricing and got in touch with a guy named Daniel. He was really understanding and helpful, quickly picking up on what I needed. Daniel did a great job of sorting out my issue based on the details I gave him. Thanks to his efficient and friendly service, I felt like a valued customer.
Quick call, engineer booking
I rang up and a lovely person answered promptly. I only had to speak to one person to book an engineer to move my stuff. They were really efficient and provided clear information, which was very helpful.
Troubleshooting WiFi/Laptop/Router Issue
I just want to say a huge thank you for all the hard work you put in to fix the ongoing problem with the slow internet speeds and delayed website loading. Even though we faced some difficulties at the start, you all kept pushing through and finally got everything sorted out. I want to give a special shoutout to Mathew and Jamie for their help.
Router help
I contacted them to get some help setting up my 3rd party router and Ryan was really great! He was so nice and professional, he made it really easy for me to understand what to do. It was really cool how he called me back when the line got cut off. Their service was top-notch!
Quick call answered, helpful service from Jamal
I was really pleased with how quickly they picked up my call this time. Jamal was so lovely and really helped me sort out my phone problem. It made a nice change from my past experiences with customer service.
Switching service delay
It took them absolutely ages to switch us over, I mean a whole 12 weeks! We were pretty miffed about it, but then this chap named Arthur really stepped in and sorted it all out for us. The only hitch now is that our service is a bit wonky and we can't seem to reach Arthur for help. We've tried giving him a bell and sending him an email, but no luck getting a response. They keep telling us to look on the website for assistance, but that's not doing much to fix our issue. We're still stuck dealing with the same problem and it's driving us up the wall!
Got a call back for help
I was struggling to set up my account, so I reached out for some help and got a call back. The person who answered was really nice, they spoke well and were really helpful. They even offered to call me back and they were absolutely brilliant.
Rescued by Jamie
After a whole 24 hours of battling with customer service, Jamie came to the rescue and sorted out my problem really quickly. Without him, I would have been trapped in a never-ending cycle. He definitely should get a bonus for his amazing help.
Broadband
Unfortunately you cannot do zero stars. This company wants me to pay the cancellation of £100 for a service I did not even receive. I'm still waiting for the modem to turn up. After waiting over 25 days. I called ask them what is going on they told me my broadband has been cancelled but the phone line is live. I explained that this is not what I ordered and I want to cancel as I have not received anything or use any of the services. The best they could do was to slap me with a £100 cancellation fee I wish I read these reviews before hopefully this review stops someone using their service and they will lose more than the hundred pound they just stole off of me for absolutely no service whatsoever avoid avoid avoid
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Broadband
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