XLN Telecom49 reviews
This score is based on 49 genuine reviews submitted via BritainReviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Made sense
I knew it worked when they calmly explained it, no fuss, small delay though.
Tea-break fix
Used it this morning; felt solid, easy to use — sorted the problem, bit surprised.
Sorted by Samm
Spoke with Samm yesterday; fixed it straight away, started using it that afternoon — quietly properly pleased, really.
Reluctant then relieved
Halfway through my panic I hesitated, then they recovered my money — relieved, still slightly sceptical.
Not great, but usable
Feels cheap and awkward to use. Had no choice getting it. Does the job, but it's annoying, slow and not like other suppliers.
Sort-of sorted
Alex fixed my Wi-Fi phone issue, took longer than I hoped, but now my home calls feel properly sorted.
That relief moment
Contacted them the day after I spotted the scam; quick reply, started using straightaway and I was really grateful when the refund appeared.
Moving day hiccup
£53 became £93, so I'm wary, still using it though.
Quick, solid help
Saw them recommended by a mate on a forum and rang up — phone team actually fixed it quickly. Emails felt generic, but overall no fuss.
Thought it'd be a faff, wasn't
I nearly bailed—was worried support would be useless. Call dropped, they rang back, sorted it; now daily use for work, phew.
Not what I expected
I had second thoughts before ordering, and they proved right. Used it last month; first impression was okay until unexpected VAT, a day charge and a £9.99 install fee popped up. Annoying, really.
Sceptical, pleasantly surprised
I was dead against that extra insurance, thought it a rip-off after a nightmare moving house last year, but when a minor hiccup happened they sorted it fast — doubts gone, honestly.
Phone nuisance, happy ending
I first saw their ad on Facebook, got daily calls and price hikes. I complained to the ICO, surprisingly they upheld it — chuffed the calls stopped, so I told a mate to steer clear, quite relieved.
Quick-sort help
Was mid-chaos when a neighbour’s tip sent me to them; delivery turned up earlier than quoted and the tech (Sam) stayed to walk me through setup, clear and patient, didn’t rush. Follow-up call next day was a nice surprise. Booking was simple, apart from delay on payment page.
Sorted on the call
When Tom talked me through the fix and actually solved it on the call, that’s when I was properly happy. He was calm, clear and had great English, which matters to me. Not flawless — a small hold time — but that call did the job.
Turned a corner
I started the service as my shop opened and honestly, the first week was painful — constant dropouts, wasted time. Then one morning when a call actually went through and the stock system stayed online, I relaxed. Not perfect, still a bit slow sometimes, but that morning showed it could work, so I'm relieved.
Mixed signals, nice agent though
note every ref and ask for a manager.
Rainy-day rip-off
every time it rains the line dies (honestly). Small business owners, beware; would have liked clearer contract terms or at least some compensation. Not impressed.
Almost gave up
I started like anyone else — sceptical and a bit annoyed. I’d signed up for something dodgy and it was nibbling at my grocery money, so I rang PARADIGM RECOVERY FIRM as a bit of a last-ditch move. I had doubts; the internet didn’t make them go away and some reviews put me off. They surprised me though. Someone actually listened, took it seriously and got things moving. Last week I received the refund. Proper relief. I’ll still check properly next time, but grateful they sorted it.
Nearly there, just too many faffs
two routers showed up, no prepaid bag to send one back, then a threat to charge me unless I paid postage myself. The broadband itself has been patchy — slow evenings, drops during a couple of important calls — and the mobile data vanished for a whole weekend (from late Friday until Monday morning), which was maddening. The moment I actually felt a bit satisfied was oddly specific: coming back from a short holiday I found an “opt-out” insurance fee already on my bill, phoning them, and after nearly three-quarters of an hour on hold someone finally took it off. It wasn’t smooth or friendly, but the charge was removed and my account updated, and that made me think, right, they can sort things if they bother. Still, it’s far from perfect — long waits, unhelpful reps at times, and vague answers about what their so-called “Business Assurance” covers (apparently not much if kit or Openreach are involved). So yeah, it works most days and they fixed that insurance mistake, but expect faff, be ready to chase, and don’t assume they’ll apologise easily.
About XLN Telecom
You probably have standards for the telecom services that you want to use at home, but if you have a small business, telecom becomes even more important. So, in that case, which company is the best choice? One of the companies that you can take a look at is XLN Telecom. But what kind of services do they offer? How speedy is their internet connection? How steady will this connection really be? What will the installation process entail? And what is there to be said about the people at their customer services? Hoe friendly and helpful are they when you happen to have a problem or complaint? To find that out, you can read the reviews that were written and left by real customers of XLN Telecom. The experiences and opinions described by these customers are the best sources of information to find out what kind of company XLN Telecom really is and what you can expect as a customer.
About XLN Telecom
XLN Telecom is a telecom company. They offer all kinds of telecom services for small businesses. They offer business broadband and phone, business fibre broadband and business broadband online. These services come with free set-up and router, but also unlimited usage, download speeds that are over twice as fast as the UK average, unload speeds that are around 10x faster than standard broadband connections, calls 90% cheaper etc. They offer both basix and max versions. The max version comes with some additional perks. The max version of business broadband, for instance and phone provides free unlimited landline and UK mobile phones and free unlimited broadband usage. If you are only interested in the telephone services of XLN Telecom, they offer business phone line and business mobile. Their business card processing service includes mobile card machines, portable card machines, countertop machines, chip & PIN solutions, E-commerce solutions and contactless solutions. And they offer business energy and free public Wi-fi.
Services of XLN Telecom
As mentioned above, XLN Telecom offers various telecom services. You can order one of more of these services via their website. Just select the service that you want, the call package and the internet speed. Options include internet & phone line, phone line only, pay-as-you-go calls, unlimited UK calls, standard broadband, superfast fibre broadband and ultrafast fibre broadband. They will provide you with a quote so you will know how much this bundle is going to cost you each month. XLN Telecom also had a customer service that you can call if you have any questions, complaints or problems.
Complaints, Compliments and Tips for XLN Telecom
Do you already make use of the telecom services of XLN Telecom? Or maybe your company is subscribed to their phone services or broadband. In any case, we would like to know all about your experience. Is their ultrafast fibre broadband internet really as fast as they promise? How long did it take them to install the internet and telephone service? And what is your opinion on their customer service? Write a review and tell us all about it.
How speedy is XLN Telecom's internet really? Read reviews about this telecom company aiming at broadband and phone services for small businesses.
Key points to consider when choosing a telecom provider
There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:
Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business.
Offers and support - check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in.
Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one.
Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into:
- FoneGiant
- Sunshine Mobile
- I Need A Mobile
- Fonebank
- O2 Recycle
- 0044.co.uk
- Metrofone
- hayu
- Smarty
- Gigaclear
- TalkMobile
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Telecom | Internet & Hosting Reviews & Experiences
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Last update: December 2025
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Review with most votes
Fibre broadband and Phone line
My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!! Thei... Read onBy: Darren Cox