XLN Telecom

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XLN Telecom

33% Would buy here again

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Spotlight: What are our customers saying?

R
Rajad Patel
Great customer service price very low much better then BT.Read on
B
Brian Lyell
On all txt and emails they warned me that if I go to NOW I would have to pay £299 fee!! This was because my contract ended on the 19th and NOW were starting my new contact on 10th.. How can they c...Read on
A
Ashley
can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated....Read on
D
Darren Cox
My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!! Their response has been ...Read on
H
harold isaaman
there is know one who knows xln than myself i been with xln 22 years the boss ms s. sheik why are your staff making xln so bad you had a good name but now its different this is the second time in...Read on

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    Would buy here again
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    Phone and internet

    Great customer service price very low much better then BT.

    Muchas gracias. ?Como puedo iniciar sesion?


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    XLN Broadband

    On all txt and emails they warned me that if I go to NOW I would have to pay £299 fee!! This was because my contract ended on the 19th and NOW were starting my new contact on 10th..
    How can they charge £200 for 9 days early????
    I have now told NOW to cancel and I will restart the NOW contract so it starts on 19th.
    As many have said on here XLN are money grabbers , very dodgy practices.
    Just checked my billing with XLN and I have 24 months bills, so how can they say I have cancelled early?????

    UPDATE....
    I have now arranged for the transfer on the day my contract ends which is the 19th Nov 21. And still I have been pestered with text messages, emails and calls, all still threatening me with early termination fees of £299!!!. I have spoken to two of XLN's employees and both agreed and appologised for the letters and said I need not worry as it was a standard letter XLN put out.
    Well this morning yet again another email from XLN and this time they are threatening me with a pro forma invoice of £398!!!!!


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    phone and broadband

    can only say they are scammers but do it in a way thats legal. lock you in to 2 year contracts without you knowing. when you leave they still send invoices although the account has been terminated. also heavey fines if you try to leave whilst in contract.do not use these scammers!!!


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    Fibre broadband and Phone line

    My contact started yesterday and XLM have 'forgotten' to order the fibre. This means that I am unable to operate my business for 10-14day!! at a cost of £12000 - £15000!!!
    Their response has been to try and claim that this happens sometimes and that it is not mentioned in their contact because it's 'a standard thing'!!


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    111111

    there is know one who knows xln than myself i been with xln 22 years the boss ms s. sheik why are your staff making xln so bad you had a good name but now its different this is the second time in 22 years thaT IVE COMPLAINED AND THE ANSWERS I GET IS THEY DO NOT WANT LOYAL CUSTOMERS I SENT A REVIEW THIS MORNING AND SPOKE TO SALES YET THEY EMAILED ME WHATS MY NAME


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    2019

    DO NOT TRUST THIS COMPANY!!!!
    DO NOT TRUST THIS COMPANY!!!!!
    After being in business for x 37 years I have to say this is my first ever review!!! That says it ALL!! My company has experienced the most awful experience with this company!
    They could not provide us with the speed that they had Guaranteed and contracted to (LOW Speed BEING) 1.4Mbps!!!!! However we were in fact receiving average 0.9Mbps!!! We monitored and recorded on a daily basis.
    Just how they expect a Business to operate with such LOW Speeds!!!
    We notified them of our dilemma. They simply denied the facts!!
    We had no option but to purchase x 2 mobile dongles and rent an alternative premises in order to conduct our Business!!

    We discovered that we were able to receive Fibre, however XLN were unable to provide the service but BT were able to.
    We had no alternative but to exit the contract. Although they could Clearly NOT provide an adequate service they are charging my company £398!!!!!!!!!!
    Black Mail
    They then came up with a resolution.
    As we have x 2 premises independently managed . After the manager from the other site had also encountered the stress factor when having to work at the sister site she also decided to find an alternative supplier. This site was NOT in contract.
    XLN stated that if the service was retained at the one site they would waiver the exit fees at the site to which they incompetently were unable to provide the service contracted to!!!
    We have complied a full report to which the complaint is being currently being dealt with by Off Com
    DO NOT USE THIS COMPANY!!!
    They have lied about the speeds recorded as we have recorded evidence over a 14 day period! I have asked them for proof of their findings but strangely they are unable to provide this!!!
    Being a Business Surely should be able to provide the service for a least x ONE member of Staff!!!
    They come up with one excuse to another, instead of an apology for the stress and expense it has caused. Failed to provide adequate service and still charge an EXIT Fee of £398!!!!!!


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    Didn't want service

    I purchased a business that used XLN for the phone line. The previous business owner contacted XLN to cancel her account and gave them my details. When XLN phoned me to offer their services I said I would be looking around for the best deal, at this point the agent started getting loud, would not listen to what I was saying. He phoned back a couple of hours later to see what my decision was he was worse than previous. Told me if I went with another supplier they would refuse to transfer the number, that I would have to pay for a new line to be installed. This thennhappened again a couple of days later. Then got a call from another team offering me an even lower price and promising to allow the number to be transferred even if I didn't. I have receivedca letter welcoming me to XLN, I have never taken an account, I received a letter informing me that a request had been received to transfer the number to a different supplier and that if I did nothing it would happen automatically, also advised me of cancellation fees if I had a contract with them. They still continued to reject requests from my preferred supplier to transfer the number. I have subsequently contacted XLN to ask what is happening and was told that because I didn't have an account with them the number was now theirs so couldn't be transferred. Whilst I was on the phone, they actually ceased the number returning it to the pool of available numbers that anybprovider can access. My EPOS system and card reader require an Internet connection. There are absolutely no circumstances that would make me do business with XLN.

    Muchas gracias. ?Como puedo iniciar sesion?


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    Business Phone + Fibre

    Think before you sign up, once you're use their services you can't cancel without big cancelation charges like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £22 + vat each they managed to bill us £178 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.

    Muchas gracias. ?Como puedo iniciar sesion?


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    Regret

    The worst internet provider in the UK
    The worst internet provider in the UK. A total scam company with ridiculous cancellation fees. They change the rules everytime I call.

    **** GO ELSEWHERE, £498 CANCELLATION FEES ****

    I dealt with an agent called Amber, a complete and utter disgraceful liar.

    Do no open a contract with this company, you will regret it.

    Muchas gracias. ?Como puedo iniciar sesion?


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    Internet

    AVOID THIS SCAMMER. The company should not get even 1 star. AVOID THEM. They told you one price when you sign the contract but the invoice comeS double price. The customer service is so rude and not helping at all by blaming customer for not taking Responsibility for it. When you have a problem with the land line, you need to call them thousands times And ask you to do on your own plugging before they will send the engineer down. AVOID THEM

    Muchas gracias. ?Como puedo iniciar sesion?


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    Broadband & phone line

    In the the beginning xln is very helpful & supportive but wait what happens after 6 months.
    I signed 2 years contract & my bill went up from £22 to £27 according to contract which is fine then instead going up to £32 on the 12th month xln changed to £58 without my consent. When I called xln told me that they have sent me emails to confirm this, i had never received any emails. Then the lady tells me that was the best deal they put me on & it's too late to change it back, the only way she can give me a discount if I switch my card machine & mobile to them then I will be entitle to discount. I told her, first she has to fix my tariff then I will consider switching my other services. From here her attitude started to change & very firm & raised her voice.
    Xln is a RIP off, they are just after your money. I have about 6 months of my contract left then I will cancel it. In the beginning I was considering to switch 2 card payment machines & 5 mobile numbers & now I am glad I didn't switch.
    At the end of the day you end up paying the same as BT or big companies plus you have to deal with all the hassle. STAY AWAY FROM XLN

    Absolute joke company take your money and give you a old card machine that doesn’t work or never has wen you complain they try to turn it around on you and do not send engineers out avoid at all costs

    Muchas gracias. ?Como puedo iniciar sesion?


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    XLN Terrible for Small buisnesses

    I have had an awful experience with XLN since November. No internet connection, hours on the phone doing diagnostic checks. Even asked me to locate another router to check if the problem was with the one they supplied. Informed that they were adding Business Assurance to my account, wrote to them to opt out and guess what, when I received my next bill I had been charged for two months Business Assurance. E-mailed them to complain but again not in a hurry to assist.

    Muchas gracias. ?Como puedo iniciar sesion?

    I have have XLN since January 2021, we are now in February 2021, i forget how many phone calls i have had offering me a discount on my current service together with various promotions. the first question was " how am i finding the service?".... if you did your home work, from the name of the company you will find that due to the pandemic we are in, the business is closed due to government restrictions. So why ask, then you offer me a discount on that service, why couldn't you do that in the first place, i was rude for which i dont apologise, yesterday i told XLN not to call me again offering me discount as i already only just signed up....Now, as this in in writing, each time you call me offering me a discount or a promotion, i will make not of it and ask for that discount, and deduct it from my monthly D.D to you, how about that for a fair deal. if any manager would like to call me to discuss the above feel free to call me, however, be aware that if you offer me any promotion or discount i will take off my monthly bill. totally unprofessional, i will cancel this contract when i am able to do so.


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XLN Telecom

You probably have standards for the telecom services that you want to use at home, but if you have a small business, telecom becomes even more important. So, in that case, which company is the best choice? One of the companies that you can take a look at is XLN Telecom. But what kind of services do they offer? How speedy is their internet connection? How steady will this connection really be? What will the installation process entail? And what is there to be said about the people at their customer services? Hoe friendly and helpful are they when you happen to have a problem or complaint? To find that out, you can read the reviews that were written and left by real customers of XLN Telecom. The experiences and opinions described by these customers are the best sources of information to find out what kind of company XLN Telecom really is and what you can expect as a customer.

About XLN Telecom
XLN Telecom is a telecom company. They offer all kinds of telecom services for small businesses. They offer business broadband and phone, business fibre broadband and business broadband online. These services come with free set-up and router, but also unlimited usage, download speeds that are over twice as fast as the UK average, unload speeds that are around 10x faster than standard broadband connections, calls 90% cheaper etc. They offer both basix and max versions. The max version comes with some additional perks. The max version of business broadband, for instance and phone provides free unlimited landline and UK mobile phones and free unlimited broadband usage.  If you are only interested in the telephone services of XLN Telecom, they offer business phone line and business mobile. Their business card processing service includes mobile card machines, portable card machines, countertop machines, chip & PIN solutions, E-commerce solutions and contactless solutions. And they offer business energy and free public Wi-fi.

Services of XLN Telecom
As mentioned above, XLN Telecom offers various telecom services. You can order one of more of these services via their website. Just select the service that you want, the call package and the internet speed. Options include internet & phone line, phone line only, pay-as-you-go calls, unlimited UK calls, standard broadband, superfast fibre broadband and ultrafast fibre broadband. They will provide you with a quote so you will know how much this bundle is going to cost you each month. XLN Telecom also had a customer service that you can call if you have any questions, complaints or problems.

Complaints, Compliments and Tips for XLN Telecom
Do you already make use of the telecom services of XLN Telecom? Or maybe your company is subscribed to their phone services or broadband. In any case, we would like to know all about your experience. Is their ultrafast fibre broadband internet really as fast as they promise? How long did it take them to install the internet and telephone service? And what is your opinion on their customer service? Write a review and tell us all about it.

How speedy is XLN Telecom's internet really? Read reviews about this telecom company aiming at broadband and phone services for small businesses.

Key points to consider when choosing a telecom provider

There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:

Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business. 

Offers and support -  check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in. 

Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one. 

Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into: