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London weekend and Tutankhamun Exhibition
Spent two months trying to get a refund on this cancelled holiday, constantly told that holiday was protected by BCH bonded company, when this company went bust along with National Holiday's was informed my best course of action was to apply to my credit card provider for a refund, have now read that Caledonian travel have started trading as Tartan Travel surely this is illegal leaving thousands of customers out of pocket. If they can restart business surely they should ensure people are reimbursed. This is shameful.
Have just came back from Liverpool on Friday 17th September. Driver Colin and host carol were outstanding. But the hotel Adelphi let everyone down place was filthy. Our room was ... , graffiti all over the Wardrope. Drawers had no handles. Room smelt musty of stale smoke, so tells you last time it had ever been decorated. Food breakfast and evening meal wasn’t the best either tasted bland and cold. Everyone on tour that stayed in hotel were disappointed including driver. This hotel should never be in the brochure
Trip to oberammergau passion play
Paid over £1800 for 2 to visit passion play that only occurs every 10 years. Event cancelled and now company refuse to refund money insisting we accept holiday credit note or transfer to another trip.
We waited a long time for this trip and certainly do not want to take other trips in these covid 19 times. Imagine how many would we have to take in order to use our allowance in the limited time allocated by Caledonian travel?
Credit note is fully bonded by the Bonded Coach Holiday Group of the Confederation of Passenger Transport who today informed me WE ARE LEGALLY ENTITLED TO A REFUND.
Avoid trips with this company. Same standard brush off replies to all my emails. Cut and paste with appalling grammar.blackpool trip
Like others i am frustrated about the lack of refund option with the recent cancellations.
I completely understand that things have to be cancelled and can't fault the company for that but now i have to try rebook something, the only other time off i have this year is in July and if thats also cancelled they'll basically be keeping my money for a year until can book something next year.
Absolutely disgusted with this should just be able to get a refund, this was my first booking with this company and seeing how they treat customers now it will certainly be my last!London weekend and Tutankhamun Exhibition
Trip was cancelled due to Corona virus, little help from Caledonian Customer services, offered a voucher which i accepted due to crisis, have only recieved a cancellation invoice left totally confused and now unable to contact anyone to speak to. Feel Caledonian have left customers high and dry.
denied side trip to Liverpool
Despite what had been advertised, the passengers including myself were denied the side trip to Liverpool after the principle excursion to the Aintree horse racing on April 6 2019.I await a satisfactory resolution from Caledonian Travel.
I had a trip cancelled and was given a credit note due to the Corona Virus. I have been told by Caledonian staff that this is on the advice of Government and Financial Protection agencies.. The law relative to refunds under Consumer Protection laws has not been changed. Clients should still be refunded otherwise I feel that the company is breaking the law. I am aware that the credit note is covered under a bond. What happens if the named person on it passes away? Does it transfer or die with the person? Caledonian should repay money without question
Letterkenny
Caledonian travel will have to do something about the group s that travel on there buses came back last night from letterkenny everything was good only thing a group of ladies got out of the cage and headed for donegal ware not a company by the guards that looks after them so thought they were it the most rude women I have to sit with only for the poor driver we all got home safe they were up and down to him and putting him of the good job he was doing the bus could have been. In an crash 4 or times only for the driver he should have stopped the bus and put them of the bus somewhere there is plenty of land and they could get on with the build a kip for themselves I can't repeat what they were saying and I hope the driver of this bus gets a bonus as he should get reward for putting up with this lot of crap that don't know what day it is hope they never get on one of your buses again ps the trip was good only for them thanks
Like others i am frustrated about the lack of refund option with the recent cancellations.
I completely understand that things have to be cancelled and can't fault the company for that but now i have to try rebook something, the only other time off i have this year is in July and if thats also cancelled they'll basically be keeping my money for a year until can book something next year.
Absolutely disgusted with this should just be able to get a refund, this was my first booking with this company and seeing how they treat customers now it will certainly be my last!Do we get a refund for holiday we booked with you.for july 6 to.july11
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Just been to Newquay. Leaving Glasgow on 23rd August for 5 days. Long journey for only 3 full frame there. Thoroughly enjoyed it. The driver Alan, was excellent & interacted really well. All the passengers on the coach mixed well. The Beresford hotel was a bit tired but no complaints. Food was great, room was clean, nice clean bed & hot water & shower were excellent. Room could do with decorating but staff were great. 3rd time I've been with Caledonian travel & wouldn't hesitate to do it again