Lots of people look forward to their annual holiday for many months in advance. To avoid disappointment the first step you should take is to look for a decent and trustworthy holiday provider that offers the holiday that they promise to provide. But which company offers that? One company that you can take a look at is ebookers. But what can you expect from the holidays that they claim to provide? In what state will you find your hotel room? Are their prices in accordance with their services? And is there some kind of customer service that can help you if you have a problem of complaint? Before you decide to book on a whim, first read experiences from customers that have already booked a flight, stay or holiday at ebookers. Their experiences, opinions, ratings and more can tell you everything you need to know before you trust ebookers with your well-deserved vacation.
ebookers is a holiday provider. The company was founded as Flightbookers, but they changed their name to ebookers in 1998. So as such they have not been around for all that long even though they have more than 20 years of experience. Their home office can be found at Earl’s Court, London. They offer their services as travel agent in 7 different European countries. In total they have more than 400 airlines and over 270,000 hotels. They offer flights all over the world to cities like Dubai, Cairo, Hong Kong, London, Frankfurt, Colombo, Manchester, New York, Geneva, Aberdeen, Edinburgh, Beijing, Amsterdam, Los Angeles, Johannesburg, Munich and even Sydney. They also offer hotels in cities within the UK like Liverpool, York, Leichester, Leeds, Belfast, Croyden and Bath but also outside of the Uk in cities like Miami, Paris, Singapore, Birmingham, Las Vegas and more. They also offer a combination of flight and hotel. They also offer car rental services with several pick up locations and dropping off locations. And they offer last minute services for people that changed their mind about not going away for the holiday.
An ebookers advert. Will it look the same in reality?
Services of ebookers
It’s possible to book a hotel, flight or car hire from their website, which means you won’t even have to leave your home. Just fill in your destination and some other personal details. In case of any problem, question or complaints you can contact them. They have an online form that you can fill in, but don’t forget to check their FAQ section first in case your question is already answered there.
Complaints, Compliments and Tips for ebookers
Have you already been on a holiday that was provided by ebookers? In that case we welcome the addition of your review to the growing number of reviews here on BritainReviews. What is your opinion on the hotels and hotel rooms that you booked via ebookers? Were they clean, spacious and comfortable? And what about the staff that works there? Are they friendly and is their customer service helpful enough? In short: did you enjoy your holiday? Please let us know via a customer review.
What are the hotels at ebookers like? Read reviews about their flights, hotels, car rental services and more written by real customers
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I love traveling. Not just me but my boyfriend love that too. So at least end of month we plan something. That's why we require services that can be trustworthy and easy to communicate. Our previous provider was completely useless. So we shifted with ebookers. They are really great and sure for first timers they can surely go with this option. What I like is there are several services which you will love.
We booked flights to NZ through ebookers. The flights costing us approx £4400 were subsequently cancelled by the airline. We have contacted the airline, who stated that ebookers are responsible for paying the refund not the airline. Ebookers UK helpline is automated, it is totally impossible to talk to a human being, no matter what option you select, We have tried many times to contact them by email, again they do not respond. We are left with the conclusion that they do not care about their clients, are not willing to repay cancellation costs credited by airlines and are acting fraudulently against international laws. I have contacted my local MP who has promised to raise the matter on behalf of the many hundreds, perhaps thousands, who have been defrauded.
I booked flights with e-bookers which included four flights from the uk to mexico with internal flights while I would be in mexico. I have two middle names. In transferring my name to the aeromexico booking, ebookers mangled my name, making one of middle names my surname and removing my surname entirely. When I first got the confirmation I assumed my surname was missing because of the length of my full name. When I came to select my seats a month before the flight I noticed the entire surname missing. I immediately called and explained the issue. After two weeks of messing around with forms, sending them copies of my passport, being on hold for an hour every time I called them, them hanging up on me constantly and them repeatedly asking for my 'marriage certificate to explain why I had change my surname' (i hadn't). They finally sent me a curt email to say the airline wouldn't change the name at all and my only option was to cancel the £570 ticket with a refund of £70 in taxes only and rebook a ticket for £1000. £500 Wasted and an extortionate £1000 basic economy ticket. I called them in tears, the guy on the end of the phone hung up on me. I called again still in tears, the guy said he would 'try one last time to ask the airline and would call me back'. He never called me back. No one ever replied to my emails after this. Completely at a loss I guessed the email of an executive leadership team member of the airline and explained what had happened. Within an hour he had replied and asked for my number. Within another hour his assistant had called me and my ticket had been cancelled and a new one issued free of charge. I was speechless - how could ebookers have let me down so monumentally. Essentially, ebookers are more than useless. They are heartless and completely incompetent. Aeromexico are golden and have a customer for life (but one that will be booking directly and avoiding expedia/ ebookers).