Holiday Extras35 reviews
This score is based on 35 genuine reviews submitted via BritainReviews since 2017.
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The lady who was assisting us, Yvette, was absolutely lovely and really patient. She explained everything so clearly and made sure we were following along. Even though it took a bit of time, it was all very calm and relaxed. Yvette is just fantastic and definitely deserves all the praise!
Valet parking purchase
I recently bought valet parking services and it was a really bad experience. The instructions on where to go were not clear at all and were hidden in a complicated link in an email, which made it really inconvenient. On top of that, the customer service I got was terrible - it took ages to get a reply, and even then, they didn’t want to fix the problem. I definitely won’t be using this service again and I suggest going for official airport parking instead for a better time.
Awesome Lena help
Lena was absolutely brilliant! She really helped me figure out what kind of cover would be best for my family and made sure I was supported the whole way through. The customer service was top-notch throughout the entire process!
Travel insurance purchase
I recently had a chat with a really good person named Ella. She knew her stuff and was super helpful in sorting out my travel insurance. She quickly got what I needed and sorted everything out with a smile. Ella went through all the options and found a perfect policy for me without wasting time looking at other choices. In just a short while, she made sure I felt at ease and reassured that everything was sorted. I'm really impressed by her knowledge and top-notch customer service.
Booking issues
I was just trying to book something earlier and the system was being so weird - didn't even recognise my flight number! I was getting all flustered, thinking my booking didn't go through. But then, this lovely person named Lyndsey managed to sort it out in no time and even sent me a confirmation email. Thank goodness for that - crisis averted!
Competitive pricing, excellent customer service
I couldn't fault the customer service I got from James. He really listened to what I had to say, showed that he cared, and was so professional throughout. The price he gave me was really good too, which made me decide to go ahead with it. All in all, I was really impressed with the service I got.
Parking - Gatwick
Dreadful company. This company's website allowed me to book an airport parking space for a vehicle they can't actually accommodate. I turned up on the morning of my flight only to find I did not have a booking! I luckily managed to avoid missing my flight but ended up paying three times more. Contacted the CEO but they were unwilling to take any responsibility. They have absolutely no remorse for the situation they are putting their customers in. I was lucky to still catch my flights but I suspect many others weren't so fortunate. DO NOT BOOK WITH THIS COMPANY.
Car park,Lounge,Airport transferI
Booked car park and lounge at T2,Manchester airport for trip earlier this month.
Had to reschedule as Jet2 changed flight tmes,rang Holidayextras,helpful,sorted problem.
Car parking.No problem
Lounge.Not Holidayextra problem but lounge not great.From last use of lounge in December was disappointed.Last use plenty of food on offer, continental breakfast,porridge,pastries,full English,toast.This time croissant, pre cut bread rolls,sausage bacon etc,less choice no reduction in cost
Transfer.A dream,attended desk ,in taxi and on way in five minutes.Return pick up on time,a 16 seater minibus for the two of usAirport Carparking
Really disappointed with Holiday Extras. We booked car park for 2 weeks at Leeds. Due to Covid our trip was canx and we were issued a voucher for 60 pounds. Or so I thought. I have rebooked holiday for Manchester next year and apparently despite paying extra for 'late protection cover' I booked a none transferable booking, (unknowingly) which I am not able to use on anything at all from Manchester. I've tried to book car parking, hotel and car parking, lounge... Anything tbh to use MY MONEY. I've called and asked them if they can make a note to say its none transferable..... NO! Therefore I've got a total useless 60 pound voucher I'm unable to use ON ANYTHING from Manchester. Might aswell have ripped up x3 20 pound notes. Thanks a bunch Holidays Extras.
In resort shuttle x7
Avoid this company
They offered free cancellation but didn’t honour it
Only giving vouchers no chance of getting them to issue a refund
Hiding behind their falsified T&Cs
Breaking the law
Only respond with generic emailsAirport car park
Awfull customer service and no integrity. When I booked my airport car park, their t&c stated that if I cancelled I would get a full refund. So when my flights were cancelled, I asked to cancel my booking which they accepted and said it would take up to 30 days for the refund to appear in my account. In the mean time, they changed their t&c, the refund has been cancelled and I can only get a voucher. It's a complete scam.
Holiday Extras Extended Stay insurance
NEGATIVE!
Holiday Extras push their Additional Cover and Insurance for Delayed Returns BUT accept no responsibility & refer you to their small print when it comes to resolving a claim.
IF your delay was caused by the Airline cancelling a Flight due to weather or a number of other excuses they can excuse under " Force Majeur"..you will NOT get a Refund or a Credit for the Extended Cover you paid for!!
So what cause of Delay beyond that of my own doing is covered??
Rubbish Customer Service & a total lack of responsibility or Empathy for a £10 Claim!!
*** Don't Buy Insurance from this Provider***Car parking
Diabolical customer service
Ended up paying twice for my parkingFell short of expectations
People book airport hotels because they have early flights and will therefore require an early breakfast. I was sold a hotel that wouldn't serve breakfast until 8 am - what use is that?
Best holidays ever I got. thanks to HOliday extra..
They got me great and exciting holiday packages, I love the versatility they have, like for all preferences
My wife and two kids all got to have their own choices and preferences and me too. so that is the part which I admire most.
Services are quite efficient and reliable. they also provide all details, documents and help with consultations along with travel insurance.
Complete holidays solutions !!Useless money grabbers
Refused refund for cancellation of covid. I was even there but they never provided service. Total shambles and con men.
About Holiday Extras
When you go on holiday, there is a lot to arrange and to think of before and during your arrival at the airport. One of the companies that can help you with this is Travel Extras. They provide the possibility to offer most of your holiday in one go, but what kind of company are they really? But do they offer the best hotels with the best facilities? And if something goes wrong, will your entire holiday be ruined or will customer service still be able (and willing!) to help you out? Or do they leave you to fend for yourself? The best way of finding these things out is by reading customer reviews left here by customers that have hands-on experience with traveling with Holiday Extras. Their honest opinions and experiences can help you to know what to expect when arranging a holiday at the website of Holiday Extras.
About Holiday Extras
Holiday Extras is a holiday provider. For the start of your trip, they offer airport parking at airports like Heathrow, Luton, Manchester, Bristol, Newcastle, Cardiff, Birmingham, Liverpool etc. They also offer airport hotels in most of the same cities so you can stay close to the airport. For your stay at the airport, they offer special airport lounges where you can sit and relax before you have to board your plane. And they also offer taxi services to the airport, hotels with coach, holiday car hire, airport transfer or the transfer of travel money. You can book their airport parking, airport hotel, or lounge. That way you won’t even have to leave your home to visit a physical travel agency.
Complaints, Compliments and Tips for Holiday Extras
Have you ever arranged a holiday at Holiday Extras? If so, we are curious to know how that worked out. Is their airport parking safe, convenient and secure? Do they offer good service hotels? Will their taxi service arrive on time? Are they the cheapest, or will you be better off going to different companies for all these services? And if they are more expensive, is the convenience of having one company arranging your entire holiday worth it to pay a little more? We would be grateful for a customer review in which you express your thoughts on Holiday Extras. And your review can also help others to know what kind of company Holiday Extras really is.
Read reviews about Holiday Extras and their airport parking, aitport hotels, hotel policies, money transfer, taxi services and more
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Contact Information
Ashford Road, Newingreen, Hythe, Kent,
CT21 4JF
United Kingdom
📧 https://www.holidayextras.com/assistants/help-and-support.html
Categories Holiday Extras
Holidays and Trips | Plane Tickets Reviews & Experiences
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Last update: November 2025
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Review with most votes
Best holidays ever I got. than
They got me great and exciting holiday packages, I love the versatility they have, like for all preferences My wife and two kids all got to have their own choices and preferenc... Read onBy: Usher Milan