Transpennine Express - Overall Rating based on 22 reviews

32% Would buy here again

Featured Reviews

Most relevant positive review

  2024-04-25
Ticket office people are nice.

The staff at the ticket office in Scarborough are really lovely and always willing to lend a hand. They're polite and give you that warm, fuzzy feeling. It's the ideal... Read onBy: carole

Most relevant negative review

  2024-04-17
Train ticket

I find it hard to believe how incompetent this company is. Everything from their messy website to their terrible customer service has made booking a simple train ticket a nightm... Read onBy: danielle

Review with most votes

  2019-04-22
Makes things easy as to book t

Booking from Transpennine Express is easy, fast and most of the time, cost-efficient as well.Its the best option to buy railway tickets which are highly conivienet for some par... Read onBy: Mauli Norris

Reviews (22)

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    Would buy here again
    Overall

    Return train from Manchester to Edinburgh

    Have had to give two stars as there is no possibility to select one but definitely one star (really no stars). Always overcrowded, always standing despite buying seats. Currently standing on a severely overcrowded train from Edinburgh to Manchester. I booked a seat intentionally because I had surgery five days ago and knew I wouldn’t be able to stand for over three hours (especially on an overcrowded train). They changed a planned 8 carriage train into a 4 carriage train so my seat didn’t exist. No help AT ALL from the conductor. I went and stood in 1st class as that was the only part of the train you could even stand in. I was told to move (not sure where I was supposed to go as there really wasn’t anywhere else to go and moving at all involved climbing over heaps of people). I agreed to move if they agreed to bring me to my allocated seat so they really had no option but to finally leave me alone and I am still standing. The thing is, the last time I travelled between Manchester and Edinburgh the exact same thing happened but nothing ways!!! I paid £85.30 to stand on a crowded train!!!


  • Ordering

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    Would buy here again
    Overall

    Makes things easy as to book tickets before the trip

    Booking from Transpennine Express is easy, fast and most of the time, cost-efficient as well.Its the best option to buy railway tickets which are highly conivienet for some particular routes.
    You can book according to the various prefrences, routes and more.