Aldermore - Overall Rating based on 22 reviews
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Banking experience for over 5 years
I've been with this bank for more than 5 years now and I've had a really good experience. They always keep me in the loop with clear and on-time communication, and their rates are pretty competitive. The one time I had to get in touch with them, I got excellent customer service.
Online account opening
Signing up for an online account with Aldermore was an absolute nightmare. It just seemed to drag on for a couple of days before everything was finally sorted and set up. Their systems felt really out of date and not at all easy to use. Thankfully, when I reached out to them, they did make an effort to put things right and explained that the Post Office address database was partly to blame for the mix-up.
Fixed interest savings
I've had a great experience with my fixed interest savings at this bank. I first heard about it a couple of years back from Martin Lewis and thought I'd give it a go for my long term savings. The website is really user-friendly and makes it super easy to roll over my fixed savings each year. Plus, the rates they offer are competitive, which is a nice bonus.
Efficient and clear service
I've been using this service for three years now and I have to say, everything has been top-notch. The efficiency, timely responses, and clear communication have all been excellent. I'm really happy with the service.
Mortgage application
I recently applied for a mortgage with this lender, and I must say I was really impressed with how professional and knowledgeable they were. The whole thing went really smoothly and efficiently, with clear communication at every stage. The staff were great at answering all my questions and giving me the info I needed to make good decisions. I felt like I was in safe hands the whole way through.
Online service convenience
I must say, the online service from this company is just so convenient and easy to use. Everything is laid out really clearly and explained in a way that's simple to understand, which makes it a breeze for customers to use. I really like how they've made sure that the online process runs smoothly, which not only makes transactions quick and efficient but also saves time. The website is super easy to navigate, so you can find what you're looking for without any hassle. All in all, I'm really impressed with how user-friendly and practical their online service is.
Competitive saving products
I opened an account with this bank recently because they have some good saving options. It was all pretty simple and I didn't really need to speak to anyone in customer service. The interest rates were decent and I trusted them with my investment. When my account reached maturity, I got my money back without any hassle. I was really pleased with how smoothly everything went and how easy it was to handle my savings with them.
Easy set-up and great communication
I must say, the products are really top quality and setting them up was so easy. The instructions were clear and I knew exactly what to do as my product developed. All in all, it was a fantastic experience for me. Although, I do wish they had an app for it.
Savings account
I've been with ALDERMORE for a good few years now and I've always been so impressed with their really good rates on savings accounts. Their customer service is top-notch and their website is so easy to use. I'd definitely recommend them to anyone looking for a reliable and trustworthy bank.
Account opening and fund transfer
Setting up an account with this provider was easy and the interest rates they give are pretty decent. The only thing I've noticed is that it takes a bit longer for the money to show up in my account, probably because they use an extra bank in between. But after that initial delay, the account seems to work just fine.
Competitive savings rates
I've been a customer of this bank for quite some years, and I've always been really impressed with the savings products they offer. The rates they provide are really competitive, and I feel assured that my money is safe with them. The online banking experience is really user-friendly and accessible, which makes it simple for me to manage my account and keep track of my savings goals.
Mortgage
I had a really tough time dealing with a financial company recently, and I was left feeling really annoyed and unsatisfied. Their customer service was not great at all, and I kept getting mixed messages from their representatives. It was pretty clear that they didn't really care about how their customers were feeling or their financial situation, based on how they brushed off my concerns. I tried to contact them many times through email, but got no response at all. When I tried calling, the staff I spoke to were not helpful and seemed more focused on getting me off the phone quickly than helping me sort out my issues. I'd definitely recommend staying away from this company for any financial services.
Saving account
I love dealing with the customer services team here, they're always so friendly and helpful. It's a no brainer to save with them because they're so efficient. They have really competitive saving products which is what draws me in. I feel like my money is safe and I'm getting a good return on my investment. All in all, I'm really happy with the service and products they offer.
Deceptive banking services
I really need to emphasise this - please don't rely on this company for your banking. They might seem all official and trustworthy at first, but honestly, they're sneaky and not to be trusted. I made the error of trying them out, and I really wish I hadn't. They're just not reliable when it comes to handling your money or delivering the services they promise. Seriously, take my advice and find yourself a different bank that actually values honesty and integrity.
Investment experience
I've been investing with this company for a while now and I must say, I've been really happy with the whole experience. Whenever I've needed to take money out, it's been a smooth process with no issues. I don't usually leave reviews, but I really wanted to make sure I shared how impressed I've been with the service here.
Clear communication, ease of transfer, competitive interest rate, long-term satisfaction
I've been a customer for quite a few years now and have always been happy with the service I've received. The company's communication has been really clear and I've never had any problems when it comes to transferring funds. The competitive interest rate is definitely a plus and it's one of the reasons why I've stuck with them. Overall, I can say that I'm really pleased with my experience.
Saving account with good interest rates
I've been with this bank for a good few years now, and I've got to say I'm really happy with the interest rates they offer on my savings account. The rates have always been pretty good, and I feel like my money is safe with this bank. I'd definitely suggest giving this bank a look if you're thinking about where to invest your money.
Investment advice purchase
I recently asked for some investment advice and I have to say, the whole thing went really smoothly and was super easy to follow. The website was a doddle to use, giving me all the info I needed to crack on with confidence. Also, the emails I got with investment tips were crystal clear and really useful, which made the whole thing dead easy and totally stress-free. I reckon this service is spot on for anyone after some guidance with their investments.
Internet banking
The internet banking services at this bank are great. The website is so easy to use, it lets me check my account and do transactions without any hassle. Plus, the customer service team really knows their stuff and are always there to help out.
ISA investment
I've gotta say, my recent ISA investment totally blew me away with the top-notch customer service I got. All my secure messages were answered super fast, which is pretty rare these days. And not only that, the replies were chock-full of info and really showed how clued-up and skilled the team is. The only little hiccup I had was with the Face ID - it just never seemed to cooperate with me. But hey, typing in a PIN worked like a charm without any bother.
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