Autodoc

Reviews, complaints and customer experiences (11)

Ordering online with Autodoc was okay. Their website isn't brilliant but I put in all the OEM part numbers and they found the parts no problem. Prices are also generally better than the competition, but I think that should be a warning sign because after I ordered that is when the problems began.

I ordered in France and their French website says delivery in 1-2 days if everything is in stock. (Note that their websites are identical in every country except the language and the web address, and all call centres, agents, warehouses etc are in Germany as far as I can tell)). Delivery actually took 7 working days because they were waiting for stock to come from their supplier. I did manage to get them to change that part (a tool - 1/2" drive universal socket joint) for an alternative but it took a phone call and exchange of several emails which were with a different agent each time who didn't appear to read any of the previous emails.

When I finally received the order I found that the 1/2" drive breaker bar which I ordered was shorteer than advertised. They insist that this tool (Force 8014430) is 430mm long but I have measured it and it is clearly not, it only has a handle 380mm long - see photo imgur dot com slash a slash 7LTY8Vm. So far I have been exchanging emails and photos with them for 2 days solid and they won't admit that there is something wrong.

So BEWARE! In stock doesn't mean in stock in their warehouses, and they are also deceptive with their descriptions. Customer service leaves a lot to be desired.

One more order is delivered. This time I wanted to prepare my babe for winter weather. And I successfully did it! Great stuff(I've chosen of my favourite colours :) ), great service like always.

The shock absorbers fitted perfectly, the quality and the service is excellent!

It was a really nice and consultant on the phone was very competent. The goods arrived with 1 day delay. Good quality. Definitely will recommend.

The parcel came fast. The range of products is huge. Well done!

Good service, great quality of parts! Thanx to support team, guys were very helpful.

I've bought a few service parts for my vehicle. It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much cheaper then from other shops. Delivery was quick enough, 5 days only, considering that the company based in Germany. All spare parts fitted perfectly. Thanks

I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you can see a very big difference. To avoid any mistakes, I always check my orders according VIN number with their support team, and till this time nothing wrong heppened. I will recommend it to all my friends.

scammers autodoc are scammers Fact
A pure advise to everyone who want to buy from autodo weather UK or NL or anywhere else .
I'm from the Netherlands , I made an order on (November 2018) and the item arrived damaged and defective , after making sure my self by checking the product by BMW dealer it turn out that the item is defective .
now until the moment (July 2019) after shipping back the item and provided all the requested evidence and even Autodoc confirmed the defective part stil no refund in .it is a big time scammer company i'm going to suit them via the German / European consumer protection department .
please don't buy from them they are lairs and bunch of poorly English speakers and obviously Polish based on an office in Germany.
don't buy from they are a scammer if the product is defective , they don't provide any warranty .
and if you will ever think about buying from them then you better use PayPal payment so you can get your money back otherwise you won't be able to get your money back in case item defective .
a little more expensive product from a trust worthy supplier better than a very very very very very very very bad service like autodoc.

I will never buy anything from this company again, I ordered a pair of Fanfare car horns by Bosch as shown on website as a pair and one turned up, I contacted them and the customer service team is absolutely appalling, telling me that although they show the high tone and low tone horns as a pair on the website, you only get one? they have no interest in helping out at all or accepting a return, the manager of the customer service department promised to telephone me twice and has not bothered, enjoy your parts when they are correct because when they are wrong you are on your own and they do not care.

Very very useful people
Must be in contact for any inconvenience or emergency.
Autodoc services is being a part of our many office colleagues and office too. Quality replacement products of any cars ,jeeps SUVs can be ordered here.
Almost all the essential parts they have.
Must visit