Autodoc104 reviews
This score is based on 104 genuine reviews submitted via BritainReviews since 2019.
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have your photos and order number and be patient; I'd use them again.
Half-fitted brakes and too many phone calls
wait another seven days, and then we’ll decide whether to resend or refund. Fine, except every time I rang back they said they’d contact the warehouse and get back to me in 24 hours — which never happened. I phoned on the 27th, 28th and then the 29th. Same promises, same silence. On the 29th I rang Chronopost who confirmed they had nothing and asked me to get “proof of deposit” from the seller. So I called again and asked for exactly that. They said they’d send it and get back by the end of the day. Chronopost hadn’t received anything by mid-afternoon, and when I chased Autodoc they told me the warehouse needed seven days to respond. One of the reps even hung up on me.
Right, that’s the bad bit — poor communication, slow processing and unhelpful follow-up. Now the odd pleasant surprise: when the parts finally did arrive, they fit well and felt solid under the car. The pads and discs did the job and actually improved the feel of the pedal, which I hadn’t expected after this whole palaver. So product quality: decent. The rest of it — ordering and delivery experience — left a sour taste. I’ll think twice before using them again.Outdoor cover? Not really.
a dozen emails, loads of pointless questions about VIN, fuel type and engine power (why?) and constant reassurances that it was the correct item. Eventually they agreed to a return but now want me to pay postage back, which I find unreasonable after their wrong photo. It’s been an irritating waste of time and I’d hoped for a quicker, cleaner solution. The cover itself could work under a garage but not for what I actually needed.
Purchase of car parts
I recently bought some car parts and I was really impressed with how easy it was to find the right one using their filter system. The descriptions were really helpful and I liked that they included OEM details for most parts. The delivery and tracking info were spot on, and my order came well packaged.
Rear shock absorbers purchase
I recently bought some new rear shock absorbers for my car, and I have to say, I was really impressed with the quality. It was not only good value for money, but it was also easy to fit, which was a nice surprise. Big shoutout to the manufacturer for making it so easy for customers like me. The website I used to buy them was really easy to use, and I had no trouble finding the right options. The only downside was that it took a bit longer than I expected for the parts to arrive. It took about a week, which isn't too bad, but we're used to next day delivery from places like Amazon. Overall, I'm happy with my purchase and would recommend it to others.
Car parts purchase
I recently ordered some car parts, but they took forever to arrive because they came from all the way in Germany! It was really frustrating because I needed to get my car fixed as soon as possible. Also, be careful about those sneaky extra import taxes when ordering bulky items for delivery to the UK.
Bilstein B6 dampers
I just bought some dampers from this online store because they were on offer. Everything went really smoothly, from looking at their website to placing my order. It was pretty surprising how fast the delivery was - I ordered at the weekend and my package arrived by Thursday morning. The dampers were packaged up really well and came in perfect condition, just like the website said they would. Overall, I had a really good shopping experience at this online store and I might come back for more stuff in the future.
Brilliant service, lack of follow-up
When Autodoc is working properly, it's fabulous. However, when there's a problem, they do let you know but don't provide much detail. The next working day isn't as quick as you'd hope for. Overall, the service was good but there was a lack of follow-up when problems arose.
VW Scirocco tailgate latch purchase
I managed to save a bundle by getting the VW Scirocco tailgate latch from this website. The garage told me it would take 4 weeks to replace and cost quite a bit. Thanks to Autodoc, I got the part fast and I was able to install it myself the next day by watching a YouTube video. Great service all round!
Purchased car parts
I've got to say, Autodoc is absolutely fantastic. They've got loads of suppliers for all kinds of car parts and the prices are really great. Honestly, they're the best around! It might take a little while for shipping, but when you see the quality of the parts and the prices, you can't go wrong. Autodoc is definitely my first choice for car parts now.
Quick and efficient service
I went ahead and booked online, and then got a phone call pretty quickly after I'd placed my order. The work got done the very next day, and the team even regassed my air con as well as checking for any leaks or faults. The staff were really nice and welcoming, and the prices were spot on. I reckon I'll definitely use this service again down the line.
MK2 Golf part
I bought a part for my MK2 Golf from Autodoc recently and I have to say I was really happy with the product. It was exactly what I needed and came within a week of ordering it. This was actually my fourth time ordering from Autodoc, and even though the delivery was slow on my previous three orders, I was pleasantly surprised by how quick this one was. All in all, I've had a good experience with Autodoc and will definitely be using them again in the future. Cheers.
'Value for money'
The delivery to the UK ended up taking longer than I thought because all the stuff comes from Europe. I really should've clocked that before I ordered. But if you're not in a rush and you're getting parts for future fixes, Autodoc has top-notch prices and quality products that are difficult to find elsewhere. The customer service lot were dead helpful, proper professional, and quick off the mark. 👍
Headlight and fog light purchase
My recent experience with Autodoc has been really disappointing. I bought a headlight and fog light from them, but they sent me the wrong part. Trying to sort out this mistake was a nightmare. They asked for many photos of the wrong part, both inside and outside the packaging, and all the labels too. After doing all of that, they told me to send the part back, but not in its original packaging. The whole process was so frustrating and took up a lot of my time. To make things worse, I had to wait nearly a month just for a dispatch email. I sent the part back in February 2024 and still haven't got my refund. Overall, it was a really bad experience that I wouldn't want anyone else to go through.
Quality car parts at great prices
Autodoc is where I always head to for top-notch car parts that don't break the bank. I've never been let down by any of the stuff I've bought, and they always turn up when they say they will. They've got loads to choose from, and their website is dead simple to use. I reckon Autodoc is the place to go for anything you need for your car.
New brake pads and oil filter
I had a bit of a rubbish time with this company, to be honest. I ordered some brake pads and an oil filter, but it felt like an eternity for them to sort out my order and get it to me. I was waiting around forever! They were pretty speedy at taking my money, mind you. When I asked for a refund, they said it would take a few days to process. The parts they sell are decent, but everything else about them is a bit slow and frustrating, if you ask me.
Original car parts at competitive prices
I bought some car parts from this website recently and I have to say, I was really impressed with the quality. They were definitely genuine parts and the prices were much cheaper than other places I've bought from before. Autodoc is now my number one choice for reliable car parts. Cheers!
Expert advice, good prices, quality
I must say, my experience with this seller was top-notch. The advice they provided really helped me choose the right product. The prices were fair and the quality of the items I bought was superb. But, I have to admit, the delivery service from Evri was a letdown. They didn't seem to care about what I needed and changed the delivery time out of the blue, which was rather inconvenient. It's such a pity that a great seller like this is being dragged down by their delivery partners. I wonder if they'll be able to overcome this hurdle.
Recent parts order
I was well pleased with the parts I ordered - great quality and a lot cheaper than what I could get at the motor factors down the road, even with the extra postage costs. The delivery time wasn't too bad either, usually arriving in 4 or 5 days. I'd definitely recommend them.
Brake pads and car parts
I was really impressed with Autodoc, both with how quick they delivered and how good their prices were. I think it's great that they get their stuff from Europe because it means I can get top brands for a much cheaper price than I would from UK suppliers. I love that I can get Brembo and Bosch products for way less money. I haven't had to send anything back yet, but I trust that their service will be just as good if I ever need to.
About Autodoc
Your car is a useful means of transportation, but sometimes a car part breaks down and/or needs to be replaced. In that case, Autodoc can help you to find some new spare parts. But what will the quality of their filters be? How long will their wheels or fuel systems last? Will their brake systems be easily installed in your car? Will the second-hand parts be good enough for another round? Will you have to wait long for your ignition to arrive via Autodoc’s delivery service? And what will the customer service of Autodoc have to say if the electrics don’t seem to work in your car? Only car owners whose car is already adjusted with some spare parts from Autodoc can tell you about this. Read their reviews to get an idea of what shopping at Autodoc means. Their experiences, comments, ratings and opinions can show you what to expect from this car part provider.
About Autodoc
Autodoc is a car company that offers car parts and other car items. Via their website, you can get some second-hand car parts and sometimes even new ones. There is a section for the air conditioning of your car. After all, your blower, evaporator and control unit should function properly. There are also car body parts such as covers, tow hooks, bumper grits and battery holders. Of course, they have brake discs, brake drums and other necessities for the functioning of your brake systems. For your engine, they provide antifreeze, connecting rods, air filters, camshafts and more. Your fuel supply system is also important. Your carburettor, fuel cap, fuel pump and accelerator pedal are all necessary accessories to get anywhere at all. Cars get more and more electric. Therefore, the ABS sensor, wiper monitor and other electrical systems need to be up to date and sometimes need some new parts. Furthermore, you can visit Autodoc for heaters, car accessories, bearings, drive shafts, interior, ignition and a whole lot of other car parts. There are over 2,500,000 items on their website, so chances are that you will find what you are looking for.
Services of Autodoc
The car parts from Autodoc can be ordered via their website. Just search for the ignition of wheels that you are looking for and place an order. The delivery service of Autodoc will send the item directly to your home without delay. And there is an Autodoc customer service department to help you when you are in need of some help or advice.
Complaints, Compliments and Tips for Autodoc
Have you ever ordered a new car part from Autodoc? Then we would like to hear more about your Autodoc experience. How long do their new brakes last? How warm is or cool is their air conditioning? was the filter easy to replace or did it take some effort? How long did you have to wait for your new fuel supply system to be delivered? And what did the customer service of Autodoc say when your engine oil was not the right oil for your car? Write your own Autodoc review and tell us what your impression of Autodoc is.
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Car services | Other Car Services Reviews & Experiences
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Last update: November 2025
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Review with most votes
Very valuable shop
Very very useful people Must be in contact for any inconvenience or emergency. Autodoc services is being a part of our many office colleagues and office too. Quality replaceme... Read onBy: Jones