Autodoc

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Autodoc

45% Would buy here again

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Spotlight: What are our customers saying?

D
Darren
Seeing all the negative comments about this company I was understandable nervous about using them. I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in ...Read on
L
Liam Sutton
I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you c...Read on
B
Bethany Black
I've bought a few service parts for my vehicle. It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much ch...Read on
S
Selahattin Levent Ultanur
Do not order thinking that the parts you will get from the licence plate search; which show nice and green as compatible will be compatible... They refer you to the tiny text on the bottom of tha...Read on
O
Okan Isov
THE ABSOLUTE WORST COMPANY I have ever had the displeasure of dealing with. I placed an order then most of the parts I ordered did not arrive. For 4 days I have been trying to get someone to do som...Read on

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    Would buy here again
    Overall

    Abs sensor

    Seeing all the negative comments about this company I was understandable nervous about using them.
    I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in the UK so I had to take a chance.
    I'm happy to say I was pleasantly surprised, delivery took about 5 days (which I thought was acceptable from Germany to the UK), the part was from an EU manufacturer (Holland) not some cheap copy part.
    It fitted, it worked, what more could anyone ask.
    Thanks Autodoc

    Dear customer,
    Thank you for sharing your experience.
    We are glad that you are satisfied with your purchase and we thank you for loyalty.
    We will be happy to see you among our clients again!
    Best regards,
    Autodoc team

    Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Hope they see this.

    Dear Kraig,
    Thanks for the review. We are very sorry that the delivery did not meet your expectations. Unfortunately, there have been issues related to the government bans due to Brexit and the pandemic. This affected delivery. Fortunately, the situation is settled and we are returning to the original regime. Please provide your order details at help@autodoc.co.uk and we will definitely provide you with a convenient solution.
    Best regards,
    Autodoc team

    Ordered a wing mirror for my car on the 27/01/2021
    The only update I got was on the 30/01/2021 from GLS delivery saying it was still in transit and after speaking to autodoc 4 days in a row I get the same response that they send a email to GLS and find the solution and after finding out GLS should reply in 1-2 days so noone is giving me any update whatsoever I find this all disgusting as despite the new Brexit rules etc I am still in limbo and out of pocket and autodoc are still saying they are going to make me wait on a refund to hear from GLS about my order being lost this is totally unacceptable and extremely unprofessional I will not be using them again and they have no interest in updating me regarding my part nor the refund

    Was going to order some new Brembo brakes for my F31 Bimmer 330d from AUTODOC until I read the reviews. I will be using Euro Car Parts instead.

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    Would buy here again
    Overall

    Brake discs and pads

    I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you can see a very big difference. To avoid any mistakes, I always check my orders according VIN number with their support team, and till this time nothing wrong heppened. I will recommend it to all my friends.

    They have sent me the wrong item which they are refusing return
    They have sent me the wrong item which they accepted liability for the incorrect part. However, they are refusing the return as they want me to pay for the postage. They should be the one compensating for the postage for their wrongdoing.

    Totally unacceptable.

    You cannot speak to them over the phone either. They respond very late via e-mail.

    Dear Waqar!
    Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However we confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts.
    As well we do not refuse the returning, you had a right to return the spare part within 14 days at your expense.
    Best regards,
    Autodoc Team

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    Would buy here again
    Overall

    Service parts

    I've bought a few service parts for my vehicle. It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much cheaper then from other shops. Delivery was quick enough, 5 days only, considering that the company based in Germany. All spare parts fitted perfectly. Thanks

    Dear Bethany Black,
    Thank you so much for your pleasant feedback. We are glad that you are satisfied with our service and our products. Always glad to be of service to you.
    Best regards,
    Autodoc team

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    Windshield wipers

    Do not order thinking that the parts you will get from the licence plate search; which show nice and green as compatible will be compatible...
    They refer you to the tiny text on the bottom of that page after all the nice green "this part fits your car - go and order" message!!!
    It says you need to find out the original part OEM number... the WHAT???
    After all the green? "****** ******" comes to mind :)


    Also watch out because the site is translated... so its not necessarily in your country... The returns would have to be sent, in my case to Germany at MY expence even though it is 100% the website design and communication that is the problem.

    Also the website i ordered from was Autodoc.co.no
    The chat message transcript email came from autodeler.co.no and i replied and NO answer... I replied within the 14 day return period...

    Anyway you get the idea...
    Do not use this or similar sites...
    Go to your local shop and get the product! You wont regret it...

    Now im going to post this in 7 other review sites and social media... Lets help others not suffer and waste their time and money on these crooks!

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    THE ABSOLUTE WORST COMPANY I have ever had the displeasure of dealing with. I placed an order then most of the parts I ordered did not arrive. For 4 days I have been trying to get someone to do something about it. I am sending them photos of what they request and they later refer me to another customer support rep who asks for the same photos and starts an investigation that should have been started by the last one. I am calling them and the person who I talk to asks me to call in back tomorrow and ask for them as they are in for the entire day, when I call back the following day their colleagues tell me the person I am asking for is not in today. They are constantly thinking of new hurdles to place in front of me to make everything difficult or impossible for me. The cost of the parts I have not got is more than 750 GBP from an order that was something like 950 GBP. I have sent them literally hundreds of emails since the 22nd and have gotten back no more than 10 replies. Even when we are going somewhere then another person from the company comes in and sets me up back to the begging asking for the photos of the boxes which I have sent more than 5 times and for which I have proof. I also have their chat transcripts from one point on when I discovered they were taking me for an idiot and they show how they contradict themselves. The prices are low for a REASON this company is an absolute disaster that will take your money and run away with it. At least 10 times over the phone I have been reassured that I will get my money back only to be told no not before we look in to it further and be asked about the photos that I have set tens of times. I have never in writing received a reassurance that I will get my money back for the missing parts, maybe they don\t want to leave that as proof. Do with this information anything a reasonable person would do. I am contacting consumer protection and will put an end to this any way I can. I also have the names of the people from this company that are lying to me, however I am sure those are not real names, and that will show just how much of a fraud autodoc is!


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    Would buy here again
    Overall

    Shop elsewhere

    Autodoc's customer service is tedious and infuriating. It took MONTHS to sort out my return of a defective item. You can expect a lot of waiting for updates and repeating information you’ve already given, whilst being left out-of-pocket the entire time. I don’t recommend purchasing their £3.95 ‘Safe Order’, especially since most other stores offer that as standard policy. It’s completely useless, non-refundable and doesn’t guarantee better service times.

    Despite mailing back the defective item for a refund, Autodoc spent weeks denying they’d received it. I strongly advise documenting everything, from tracked postage to taking photos of the parcel, shipping label and proof of postage. In the end, I only got my money back by filing a chargeback with mountains of evidence to support me.

    It is not clear enough that Autodoc are based in Germany, especially since most of their websites use .co.uk domains. These sites include 123spareparts.co.uk, autopartspro.co.uk, bestpartstore.co.uk, buycarparts.co.uk, euspares.co.uk, onlinecarparts.co.uk. This review applies to all these sites, seeing as they’re the same company under different names.

    In many aspects, it may seem like Autodoc has great prices but customers tend to be left worse off when things go awry. The time, hassle and stress is not worth the amount of money you think you’ll save.

    Ignore the 'Yes' in the rating sidebar. I absolutely WOULD NOT buy here again, and I don't recommend this business to anyone.


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    Would buy here again
    Overall

    2012 heater blower fan

    First time I used autodoc. realised that they had charged me vat. didnt realise that the company was registered with the UK VAT OFFICE this is great. This enables me to buy parts cheap abroad and not be subject to any further border charges that are now being implemented since Brexit. The only problem is they supplied the part which fits a left hand drive. We adapted and got round the issue. But it took 1hr to fit instead of 10 minutes. Please remember
    Autodoc we drive L/H drive vehicles. You had the registration number you have no excuse.

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    Would buy here again
    Overall

    MK2 Focus ST front wishbones

    My first and definitely not my last time buying from Autodoc.
    Excellent choice of parts. Exactly as described and the parts arrived within a week nicely professionally packed.
    The help videos came in very handy.
    I purchased from the higher end of the price bracket but was still £300 cheaper than Ford wanted.
    The quality is as good if not better than Ford's original parts.

    Would strongly recommend.

    Also if you use the app to buy you will find an even better price.

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    -1" OR 2+593-593-1=0+0+0+1 --

    -1" OR 3+593-593-1=0+0+0+1 --

    -1; waitfor delay '0:0:15' --

    -1); waitfor delay '0:0:15' --

    1 waitfor delay '0:0:15' --

    hnpljYcY'; waitfor delay '0:0:15' --

    -5 OR 672=(SELECT 672 FROM PG_SLEEP(15))--

    -5) OR 32=(SELECT 32 FROM PG_SLEEP(15))--

    -1)) OR 966=(SELECT 966 FROM PG_SLEEP(15))--

    G3etrkxc' OR 771=(SELECT 771 FROM PG_SLEEP(15))--

    C7mlJF1F') OR 472=(SELECT 472 FROM PG_SLEEP(15))--

    HxVgbvjv')) OR 65=(SELECT 65 FROM PG_SLEEP(15))--

    -1 OR 2+700-700-1=0+0+0+1 --

    -1 OR 3+700-700-1=0+0+0+1 --

    -1 OR 2+901-901-1=0+0+0+1

    -1 OR 3+901-901-1=0+0+0+1

    -1' OR 2+41-41-1=0+0+0+1 --

    -1' OR 3+41-41-1=0+0+0+1 --

    -1' OR 2+689-689-1=0+0+0+1 or 'cXtTGYyp'='

    -1' OR 3+689-689-1=0+0+0+1 or 'cXtTGYyp'='

    -1" OR 2+711-711-1=0+0+0+1 --

    -1" OR 3+711-711-1=0+0+0+1 --

    -1; waitfor delay '0:0:15' --

    -1); waitfor delay '0:0:15' --

    1 waitfor delay '0:0:15' --

    H7R1lMtX'; waitfor delay '0:0:15' --

    -5 OR 148=(SELECT 148 FROM PG_SLEEP(15))--

    -5) OR 422=(SELECT 422 FROM PG_SLEEP(15))--

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    yQrTOrwV' OR 803=(SELECT 803 FROM PG_SLEEP(15))--

    fqA8t23b') OR 787=(SELECT 787 FROM PG_SLEEP(15))--

    GgcfKZEX')) OR 212=(SELECT 212 FROM PG_SLEEP(15))--


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fuel sender unit

    Ordered a fuel sender unit with built in pump for a vw golf,
    Great price and service,
    Waited a while for it, after 3 weeks of waiting I enquired and reply from autodoc was fast,
    They explained due to covid disruptions my part was held at customs,
    I could see this on the track my part GLS sight,
    Part came after another week and I was happy with it,

    Thanks autodoc

    3 stars for delivery but that wasn't autodocs fault.

    STAY CLEAR” FROM AUTODOC” NOT A DECENT COMPANY.” BOUGHT 2 PARTS FROM THEM LAST DECEMBER 2020” NO PARTS AND NO REFUND AT ALL.” THAT’S CLEARLY A MONKEY BUSINESS!!!”

    PS

    JUST A GENTLE REMINDER” FROM ME” AT LEAST!” YOU ARE AWARE IN WHAT THEY CAN DO FROM THEIR CUSTOMERS”

    BEST REGARDS,
    Frederick

    -1 OR 2+396-396-1=0+0+0+1 --

    -1 OR 3+396-396-1=0+0+0+1 --

    -1 OR 2+909-909-1=0+0+0+1

    -1 OR 3+909-909-1=0+0+0+1

    -1' OR 2+273-273-1=0+0+0+1 --

    -1' OR 3+273-273-1=0+0+0+1 --

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    -1' OR 3+380-380-1=0+0+0+1 or 'AbXjPWxQ'='

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    1 waitfor delay '0:0:15' --

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    -5 OR 197=(SELECT 197 FROM PG_SLEEP(15))--

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    4prVkT8z' OR 935=(SELECT 935 FROM PG_SLEEP(15))--

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    -1 OR 2+448-448-1=0+0+0+1 --

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    -1 OR 2+893-893-1=0+0+0+1

    -1 OR 3+893-893-1=0+0+0+1

    -1' OR 2+100-100-1=0+0+0+1 --

    -1' OR 3+100-100-1=0+0+0+1 --

    -1' OR 2+324-324-1=0+0+0+1 or 'tpFq7gVG'='

    -1' OR 3+324-324-1=0+0+0+1 or 'tpFq7gVG'='

    -1" OR 2+76-76-1=0+0+0+1 --

    -1" OR 3+76-76-1=0+0+0+1 --

    -1; waitfor delay '0:0:15' --

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    1 waitfor delay '0:0:15' --

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    -5 OR 516=(SELECT 516 FROM PG_SLEEP(15))--

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    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    exhaust back box muffler

    Very very pleased I received the part which was not available in the UK unless I paid twice the price. If you know exactly what motor vehicle component you require and you are prepared to be patient and wait 7 - 10 days then Autodoc will not be beaten on either price or service. The communication and delivery status notifications are seamless. Highly recommend Autodoc so I will be using them again next time over any factor in the UK or Europe.
    10/10 THANK YOU

    -1 OR 2+458-458-1=0+0+0+1 --

    -1 OR 3+458-458-1=0+0+0+1 --

    -1 OR 2+684-684-1=0+0+0+1

    -1 OR 3+684-684-1=0+0+0+1

    -1' OR 2+165-165-1=0+0+0+1 --

    -1' OR 3+165-165-1=0+0+0+1 --

    -1' OR 2+841-841-1=0+0+0+1 or 'o5T73cys'='

    -1' OR 3+841-841-1=0+0+0+1 or 'o5T73cys'='

    -1" OR 2+55-55-1=0+0+0+1 --

    -1" OR 3+55-55-1=0+0+0+1 --

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    1 waitfor delay '0:0:15' --

    URxCGImu'; waitfor delay '0:0:15' --

    -5 OR 920=(SELECT 920 FROM PG_SLEEP(15))--

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    -1 OR 2+706-706-1=0+0+0+1 --

    -1 OR 3+706-706-1=0+0+0+1 --

    -1 OR 2+897-897-1=0+0+0+1

    -1 OR 3+897-897-1=0+0+0+1

    -1' OR 2+464-464-1=0+0+0+1 --

    -1' OR 3+464-464-1=0+0+0+1 --

    -1' OR 2+910-910-1=0+0+0+1 or 'Fwvfd407'='

    -1' OR 3+910-910-1=0+0+0+1 or 'Fwvfd407'='

    -1" OR 2+58-58-1=0+0+0+1 --

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    1 waitfor delay '0:0:15' --

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    -5 OR 54=(SELECT 54 FROM PG_SLEEP(15))--

    -5) OR 364=(SELECT 364 FROM PG_SLEEP(15))--

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    jOgPHsFY' OR 26=(SELECT 26 FROM PG_SLEEP(15))--

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  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    Think twice before ordering from them

    I am a regular customer but since the last three orders this company has unfortunately lowered its standard. The prices can be competitive, but the time from placing the order to completion is a few days (even if the goods are in stock), delivery time over two weeks, i.e. from placing the order to delivery about 15-17 days. And on their website it is clearly written that they are processed 24h in 4-7 days delivery, at least that was the case when I placed the order. The best part is that the apologies offer discount coupons for the next order that do not work and cheat the customer, first lower the order amount by another three percent and then change their mind. Calling that they can not do it because the superior does not allow. They promise you will call you back, but do not call back. I advise you to think carefully before you order from this company, sometimes it is better to pay extra and not waste time to check whether the order has already been processed and sent, and then wait two weeks.

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

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    Would buy here again
    Overall

    ALFA ROMEO PARTS

    Firstly I should state we are a commercial workshop, as such we deal with many suppliers, but this is a one off supplier for us. The parts prices may well be fair, the delivery service is once you understand it comes from Germany, a reasonable time (in our case 9 clear working days), however, one part was wrong, the next part had items missing from it, these had fallen out from the packaging before being shipped. We politely pointed this out to them, they came back with needing pictures, which we gladly sent, that then got a reply that said they wanted pictures of the missing parts......not sure how you send someone pictures of missing parts. Now as a commercial garage we have to dispose of all the packaging otherwise we would be drowning in it, next they want pictures of the box it arrived in, so we sent this as well, and this is despite the fact that we had sent pictures of the packaging the part arrived in which shows that the part itself will obviously puncture the bag, hence why the other parts that SHOULD be inside had fallen out. None of this was enough for them. The one part that was wrong was a serpentine drive belt, we decided we could not be asked to send it back to get a refund, so we just said to forget that part, we will get it from one of our other local suppliers, so all we were asking for was the missing parts. So perhaps they may be a good price, but when things go wrong (and they do) when the supplier cannot be asked to do the correct thing, what is the point in dealing with them. We tried them and we learnt that they just are not that good when its not going well. If you cannot accept as a supplier that some things do go wrong, just do not make it your customers problem and put so many obstacles in their way so you as the supplier have to do nothing about it. Sorry AUTODOC, not a good service at all.

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    -1 OR 2+803-803-1=0+0+0+1 --

    -1 OR 3+803-803-1=0+0+0+1 --

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    -1 OR 3+445-445-1=0+0+0+1

    -1' OR 2+747-747-1=0+0+0+1 --

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    -1" OR 3+455-455-1=0+0+0+1 --

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    1 waitfor delay '0:0:15' --

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    -1 OR 2+106-106-1=0+0+0+1 --

    -1 OR 3+106-106-1=0+0+0+1 --

    -1 OR 2+328-328-1=0+0+0+1

    -1 OR 3+328-328-1=0+0+0+1

    -1' OR 2+863-863-1=0+0+0+1 --

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    -5 OR 597=(SELECT 597 FROM PG_SLEEP(15))--

    -1' OR 3+505-505-1=0+0+0+1 or '9hQC7cUx'='

    -1" OR 2+499-499-1=0+0+0+1 --

    -1" OR 3+499-499-1=0+0+0+1 --

    -5) OR 967=(SELECT 967 FROM PG_SLEEP(15))--

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    -1; waitfor delay '0:0:15' --

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    1 waitfor delay '0:0:15' --

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    -5 OR 990=(SELECT 990 FROM PG_SLEEP(15))--

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    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555

    -1 OR 2+352-352-1=0+0+0+1 --

    -1 OR 3+352-352-1=0+0+0+1 --

    -1 OR 2+510-510-1=0+0+0+1

    -1 OR 3+510-510-1=0+0+0+1

    -1' OR 2+345-345-1=0+0+0+1 --

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    1 waitfor delay '0:0:15' --

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    -5 OR 186=(SELECT 186 FROM PG_SLEEP(15))--

    -1 OR 2+742-742-1=0+0+0+1 --

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    -1 OR 3+851-851-1=0+0+0+1

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    -5 OR 234=(SELECT 234 FROM PG_SLEEP(15))--

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    hs=a6bfac6c6b9048ecf7b4b1d314989de7<div style="display:none;">


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