Autodoc

All reviews

Autodoc

44% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

D
Darren
Seeing all the negative comments about this company I was understandable nervous about using them. I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in ...Read on
L
Liam Sutton
I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you c...Read on
B
Bethany Black
I've bought a few service parts for my vehicle. It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much ch...Read on
S
Selahattin Levent Ultanur
Do not order thinking that the parts you will get from the licence plate search; which show nice and green as compatible will be compatible... They refer you to the tiny text on the bottom of tha...Read on
J
jJQaBOcg

All reviews (134)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Abs sensor

    Seeing all the negative comments about this company I was understandable nervous about using them.
    I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in the UK so I had to take a chance.
    I'm happy to say I was pleasantly surprised, delivery took about 5 days (which I thought was acceptable from Germany to the UK), the part was from an EU manufacturer (Holland) not some cheap copy part.
    It fitted, it worked, what more could anyone ask.
    Thanks Autodoc

    Dear customer,
    Thank you for sharing your experience.
    We are glad that you are satisfied with your purchase and we thank you for loyalty.
    We will be happy to see you among our clients again!
    Best regards,
    Autodoc team

    Ordered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Hope they see this.

    Dear Kraig,
    Thanks for the review. We are very sorry that the delivery did not meet your expectations. Unfortunately, there have been issues related to the government bans due to Brexit and the pandemic. This affected delivery. Fortunately, the situation is settled and we are returning to the original regime. Please provide your order details at help@autodoc.co.uk and we will definitely provide you with a convenient solution.
    Best regards,
    Autodoc team

    Ordered a wing mirror for my car on the 27/01/2021
    The only update I got was on the 30/01/2021 from GLS delivery saying it was still in transit and after speaking to autodoc 4 days in a row I get the same response that they send a email to GLS and find the solution and after finding out GLS should reply in 1-2 days so noone is giving me any update whatsoever I find this all disgusting as despite the new Brexit rules etc I am still in limbo and out of pocket and autodoc are still saying they are going to make me wait on a refund to hear from GLS about my order being lost this is totally unacceptable and extremely unprofessional I will not be using them again and they have no interest in updating me regarding my part nor the refund

    Was going to order some new Brembo brakes for my F31 Bimmer 330d from AUTODOC until I read the reviews. I will be using Euro Car Parts instead.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Brake discs and pads

    I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you can see a very big difference. To avoid any mistakes, I always check my orders according VIN number with their support team, and till this time nothing wrong heppened. I will recommend it to all my friends.

    They have sent me the wrong item which they are refusing return
    They have sent me the wrong item which they accepted liability for the incorrect part. However, they are refusing the return as they want me to pay for the postage. They should be the one compensating for the postage for their wrongdoing.

    Totally unacceptable.

    You cannot speak to them over the phone either. They respond very late via e-mail.

    Dear Waqar!
    Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However we confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts.
    As well we do not refuse the returning, you had a right to return the spare part within 14 days at your expense.
    Best regards,
    Autodoc Team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Service parts

    I've bought a few service parts for my vehicle. It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much cheaper then from other shops. Delivery was quick enough, 5 days only, considering that the company based in Germany. All spare parts fitted perfectly. Thanks

    Dear Bethany Black,
    Thank you so much for your pleasant feedback. We are glad that you are satisfied with our service and our products. Always glad to be of service to you.
    Best regards,
    Autodoc team


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Windshield wipers

    Do not order thinking that the parts you will get from the licence plate search; which show nice and green as compatible will be compatible...
    They refer you to the tiny text on the bottom of that page after all the nice green "this part fits your car - go and order" message!!!
    It says you need to find out the original part OEM number... the WHAT???
    After all the green? "****** ******" comes to mind :)


    Also watch out because the site is translated... so its not necessarily in your country... The returns would have to be sent, in my case to Germany at MY expence even though it is 100% the website design and communication that is the problem.

    Also the website i ordered from was Autodoc.co.no
    The chat message transcript email came from autodeler.co.no and i replied and NO answer... I replied within the 14 day return period...

    Anyway you get the idea...
    Do not use this or similar sites...
    Go to your local shop and get the product! You wont regret it...

    Now im going to post this in 7 other review sites and social media... Lets help others not suffer and waste their time and money on these crooks!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    2012 heater blower fan

    First time I used autodoc. realised that they had charged me vat. didnt realise that the company was registered with the UK VAT OFFICE this is great. This enables me to buy parts cheap abroad and not be subject to any further border charges that are now being implemented since Brexit. The only problem is they supplied the part which fits a left hand drive. We adapted and got round the issue. But it took 1hr to fit instead of 10 minutes. Please remember
    Autodoc we drive L/H drive vehicles. You had the registration number you have no excuse.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    MK2 Focus ST front wishbones

    My first and definitely not my last time buying from Autodoc.
    Excellent choice of parts. Exactly as described and the parts arrived within a week nicely professionally packed.
    The help videos came in very handy.
    I purchased from the higher end of the price bracket but was still £300 cheaper than Ford wanted.
    The quality is as good if not better than Ford's original parts.

    Would strongly recommend.

    Also if you use the app to buy you will find an even better price.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Fuel sender unit

    Ordered a fuel sender unit with built in pump for a vw golf,
    Great price and service,
    Waited a while for it, after 3 weeks of waiting I enquired and reply from autodoc was fast,
    They explained due to covid disruptions my part was held at customs,
    I could see this on the track my part GLS sight,
    Part came after another week and I was happy with it,

    Thanks autodoc

    3 stars for delivery but that wasn't autodocs fault.

    STAY CLEAR” FROM AUTODOC” NOT A DECENT COMPANY.” BOUGHT 2 PARTS FROM THEM LAST DECEMBER 2020” NO PARTS AND NO REFUND AT ALL.” THAT’S CLEARLY A MONKEY BUSINESS!!!”

    PS

    JUST A GENTLE REMINDER” FROM ME” AT LEAST!” YOU ARE AWARE IN WHAT THEY CAN DO FROM THEIR CUSTOMERS”

    BEST REGARDS,
    Frederick


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    exhaust back box muffler

    Very very pleased I received the part which was not available in the UK unless I paid twice the price. If you know exactly what motor vehicle component you require and you are prepared to be patient and wait 7 - 10 days then Autodoc will not be beaten on either price or service. The communication and delivery status notifications are seamless. Highly recommend Autodoc so I will be using them again next time over any factor in the UK or Europe.
    10/10 THANK YOU


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clutch kit and flywheel

    Two separate orders. The SACHS (German manufacture)parts are not compatible for Ford and the clutch is not matching the flywheel.When i asked for return they mislead me to send them pictures and WIN number just to stall the return. And more pictures and videos. Then they accused me of mixing the parts together and traces of installing. The box was patched with clear tape on delivery. The app is not working when you try to return. They are not complying with return policy I’ve been defrauded of 380£. Avoid!!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Clutch, Flywheel

    This is quite possibly the worst company I ever ordered parts from. I'm 400 pounds out of pocket because they won't take a return on faulty parts. NEVER AGAIN.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cv boot

    Shocking, just don’t buy very disappointing


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cable for Manual Transmission 3150217

    I
    Got intouch with Autodoc after purchasing the above item. I was originally told i could return FOC as the insurance taken out. I have been intouch since the 25/09/2021. having sent all paperwork. by return email. also having sent a request for what further information is required. I still keep getting reminders both email and automated phone call. Service is atrocious.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Passenger wing mirror glass

    First time customer. after paying the full amount plus the safe delivery and not receiving it I contacted the AUTODOC. they are telling me I miss the second attempt which is not true as there are always some one in the address. after 2 weeks which I could not use my car, I contact them again and they said it is in drpot in north london please contact them for pick up. I told them I paid fully with safe flivering to my door step and I dont have to do this and now I need my full payment refund. now they saying they requested the courier to send the item back and once received it they pay my item. I am a first time customer and will never do it again and tell my friends and family not to use them. surly they can see the item is not delivered so they should pay me but no they need the item back from me. shambles of a company. poor customer service and poor management.I am still waiting on my full payment. I open a dispute with paypal about this payment. DO NOT BUY OR USE THEIR BUSINESS. VERY VERY POOR

    mis typping: I would not buy again


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Two Hilux Headlights

    When purchased the app clearly stated that the headlights purchased would fit my truck which they don’t.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Mr.

    555


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Trw front discs and pads

    I ordered these without realising that they ship from Germany. Shocked when they arrived within a week. Decent branded parts at about £40 less than euro car parts own branded eicher pads and discs. More than happy with my purchase


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Car spares

    Be very careful of this company, purchased parts for my car, they came incorrect, I arranged to send them back (at my cost) that was about 5 weeks ago. It turns out the parcel is stuck at UPS because Autodoc won't fill in the standard paperwork. this is an ongoing issue. Please share and be careful.


Others also viewed

RAC Breakdown brand logo for reviews of car rental and other services
RAC Breakdown
1 reviews

If you often travel by car, you might find that one day your car might let you down and you have to park it on the side of the road. And then? Unle...

Addison Lee brand logo for reviews of car rental and other services
Addison Lee
1 reviews

Everyone needs some kind of car service every once in a while. You need a car to transport you to the airport, you need an executive car for your n...

My Car Check brand logo for reviews of car rental and other services
My Car Check
1 reviews

Before you buy a car, you will want to know what you are getting in to. You don’t want to buy a stolen car or a car that will give you proble...

RAC Car Passport brand logo for reviews of car rental and other services
RAC Car Passport
1 reviews

Buying a car can be quite a risk. So how can you make sure that your future car is not stolen or hiding a history? One company that can provide you...

Autodoc

Your car is a useful means of transportation, but sometimes a car part breaks down and/or needs to be replaced. In that case, Autodoc can help you to find some new spare parts. But what will the quality of their filters be? How long will their wheels or fuel systems last? Will their brake systems be easily installed in your car? Will the second-hand parts be good enough for another round? Will you have to wait long for your ignition to arrive via Autodoc’s delivery service? And what will the customer service of Autodoc have to say if the electrics don’t seem to work in your car? Only car owners whose car is already adjusted with some spare parts from Autodoc can tell you about this. Read their reviews to get an idea of what shopping at Autodoc means. Their experiences, comments, ratings and opinions can show you what to expect from this car part provider.

About Autodoc
Autodoc is a car company that offers car parts and other car items. Via their website, you can get some second-hand car parts and sometimes even new ones. There is a section for the air conditioning of your car. After all, your blower, evaporator and control unit should function properly. There are also car body parts such as covers, tow hooks, bumper grits and battery holders. Of course, they have brake discs, brake drums and other necessities for the functioning of your brake systems. For your engine, they provide antifreeze, connecting rods, air filters, camshafts and more. Your fuel supply system is also important. Your carburettor, fuel cap, fuel pump and accelerator pedal are all necessary accessories to get anywhere at all. Cars get more and more electric. Therefore, the ABS sensor, wiper monitor and other electrical systems need to be up to date and sometimes need some new parts. Furthermore, you can visit Autodoc for heaters, car accessories, bearings, drive shafts, interior, ignition and a whole lot of other car parts. There are over 2,500,000 items on their website, so chances are that you will find what you are looking for.

 

Services of Autodoc
The car parts from Autodoc can be ordered via their website. Just search for the ignition of wheels that you are looking for and place an order. The delivery service of Autodoc will send the item directly to your home without delay. And there is an Autodoc customer service department to help you when you are in need of some help or advice.

Complaints, Compliments and Tips for Autodoc
Have you ever ordered a new car part from Autodoc? Then we would like to hear more about your Autodoc experience. How long do their new brakes last? How warm is or cool is their air conditioning? was the filter easy to replace or did it take some effort? How long did you have to wait for your new fuel supply system to be delivered? And what did the customer service of Autodoc say when your engine oil was not the right oil for your car? Write your own Autodoc review and tell us what your impression of Autodoc is.