Buycarparts30 reviews
This score is based on 30 genuine reviews submitted via BritainReviews since 2021.
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the online parts finder sent me the wrong bits, returns meant printing customs labels back to Germany and waiting weeks. One disc box arrived okay but they still wanted photos as if I'd somehow hidden use marks, which was annoying. To be fair, customer service eventually sorted a refund for the other items, but it took ages. So my tip: double-check the measurements yourself, keep every photo and receipt and be prepared to chase them. I'm a little relieved it's over, honestly, and I'd call them next time.
Doubts turned round
I'd been wary before ordering — had a dodgy delivery once and the site's automated chat didn't inspire confidence. I needed this item for a house move, so timing mattered. The parcel arrived while I was on holiday; the box was battered and the item damaged. I couldn't return within the 14‑day window because I was away, so I expected a fight. At first the web chat got me nowhere. After I posted a negative review on TrustAdvisor someone from customer services phoned, sorted a refund and replacement quickly and professionally. Still a bit annoyed but relieved.
Slow start, decent finish
tracking mixed up, messages took ages. After a bit of push-and-pull the customer service actually started chasing the courier and kept me updated (not always fast, but they did). Delivery was a tad late and a little messy, but the part fits and the whole thing got sorted. Quiet relief.
Nearly sorted, but a muddle
not perfect, but not hopeless either. I needed new discs and pads straight away because the car was off the road and an MoT deadline was looming. I ordered, waited and waited. By day nine nothing had arrived so I emailed. They blamed the courier and couldn’t say where the parts were or when they’d turn up. I asked for a refund so I could buy elsewhere and get the car moving. They said the order was dispatched and refused. So I was stuck with no parts and an illegal car. Stressful. I’ve contacted PayPal and am waiting. That said, customer replies were polite, if frustrating. The pricing felt fair. Delivery communication was weak. If you don’t have any urgency it might be OK, but if you’ve got a deadline I’d be cautious. Emotional bit — annoyed, a bit anxious, but trying to stay calm and see how the refund plays out.
Nearly gave up — but it worked out in the end
Was sat with a cuppa and the car on stands when I realised the brake discs and pads I ordered on 12 September still hadn’t arrived by the 21st. Panic set in — car needed an MOT and I was stuck. I emailed on the 22nd asking for a refund to buy elsewhere; at first they said it was dispatched and wouldn’t refund, courier couldn’t be traced, and I felt a bit fobbed off. After a couple more emails and one proper, helpful person on their service team who actually chased it, they managed to locate and fast‑track the delivery. Parts arrived a few days later, I fitted them straight away — felt solid, quiet on first drive and no funny noises. Bit of a messy start and annoying wait, but honestly I’m relieved and grateful they stuck with it and sorted it out in the end.
Eventually okay, but what a faff
it turned up in the end, though getting there felt like a small mystery. I ordered a dipstick late March and then went into radio silence. I chased them a few times. They promised it would be with me by the end of the week. That week came and went. Over the bank holiday I emailed again — still nothing. At one point they asked me to chase the courier, which felt wrong; surely that's their job. Then they told me two delivery attempts had been made. I knew that wasn't true. Today they even asked me to resend my address, which is nowhere near hard to find. I asked for a refund twice and heard crickets. After more nagging they finally located the parcel and it arrived intact. Not perfect, but service improved when pushed. My tip: keep records and chase early. A bit of patience and persistence goes a long way, though I'd rather they fixed the process for everyone.
Decent range and price, but delivery let me down
I’d buy from them again for the stock and price, but I’d plan for delays. I needed a replacement part after a sudden problem with my car — couldn’t leave it sitting all weekend — so I ordered midweek hoping to fix it before Monday. The item was listed as ready to send on the 8th, yet the courier (Evri) kept showing the parcel as “awaiting collection” and nothing moved until days later. That left me without the part over the weekend, which was annoying. What swung me from annoyed to a bit more forgiving was the retailer getting in touch, explaining the hold-up (customs/fulfilment mix) and being helpful — that improved my view of their service. My suggestion: be clearer in tracking updates — messages like “collecting from multiple warehouses” or “awaiting supplier clearance” would be way more honest than a vague processing status. Overall: good selection and reasonable price, patchy delivery, decent customer support when it matters.
Wrong fit, odd feeling
clean finish, the plastic felt solid, no obvious damage. The clips and connector plugs seemed okay when I fiddled with them, not loose but not snug either. That first impression gave me a bit of hope — nice looking, decent weight, seemed like a proper part. Then the garage calls and says they’re the wrong kind: the beam pattern and mounting points are for a mainland European spec car, not mine.
Car parts purchase
I recently bought some car parts from a website because I needed them. I found the website really easy to use and I liked how smooth the process was. I paid a bit extra to get help from an expert to make sure I got the right part for my car. That service made me feel better about my purchase. The service overall was quick, easy, and very professional. I was happy with it and I'll definitely think about using this website again in the future for car parts. I'd recommend this supplier because they're efficient, reliable, and they deliver quickly. Overall, my experience with this company was brilliant.
DIY car parts
I really enjoy getting car parts from this website! The quality is fantastic and the prices are very competitive. Also, the delivery is so fast, which is great when you're trying to fix up your car quickly. I would definitely recommend this site to anyone who likes working on their own car, just like me!
Car parts
I used Buycarparts to buy some car parts and overall, it was a good experience. The delivery was a bit slow because the parts were from another country, but they eventually arrived. I was a bit surprised that they couldn't cancel an order before it was dispatched. But when I needed to return some parts, I was impressed with how smooth the process was. I paid extra for a no hassle return and they gave me all the labels I needed and refunded me quickly. Overall, I would suggest Buycarparts for anyone looking for car parts because of their good service and reliability.
Headlight replacement
So, my headlight got damaged because of a clumsy delivery company and I needed a replacement quickly. Luckily, I found this online store and was really impressed by the service. Xena, who helped me on customer service, was fantastic and sorted out my replacement without any issues. The part itself was high quality, exactly what I was looking for, and the price was fair. Yes, the delivery took a few days as it was coming from abroad, but it was definitely worth the wait. In general, a fantastic experience and I would definitely recommend this place for car parts.
Quick and Reliable Parts Ordering
I recently bought some car parts from this website and I have to say, I was really impressed with how easy it was to find what I needed. The website is really well laid out and easy to use, which made it a breeze to search for the specific parts I was after. After placing my order, the items were shipped quickly and arrived in perfect condition. The packaging was also really good, making sure the parts were well-protected during delivery. Overall, I would definitely recommend this website to anyone looking for car parts.
Urgent parts needed
I ordered some parts from a UK website, but it turns out they were actually based in Germany. I couldn't find any customer service contact details, so I started to feel like I'd been scammed. However, after reaching out to them, I did get a refund and they even offered me a discount for my next purchase.
Quick and efficient service
I recently bought something from this website and I have to say, I was really impressed with how fast and efficient their service was. The site was easy to use, ordering was simple, and they kept me in the loop throughout the whole process. The customer service team was great too, they were really helpful and quick to respond to any questions I had. Really pleased with my experience overall.
Motorcycle tyre purchase
The ordering process was easy peasy, and I managed to bag myself a motorbike tyre at a bargain price that was sitting pretty in stock and ready to be sent out within 2-3 days. However, things took a turn for the worse when I heard radio silence until I reached out to them a week later. It's been a solid three weeks since I hit that 'buy now' button, and I'm twiddling my thumbs waiting for my delivery. The total lack of updates and slow delivery have really let me down, feeling majorly let down by the service.
Good price, delayed delivery
I'm a Buycarparts customer and I thought their prices were good and it was easy to order what I needed. But, I was let down by how long it took for my stuff to arrive. Even though the website said it was all "in stock", I ended up waiting a whole week for my order to turn up. It was a pain because I was really hoping to get my hands on the items sooner.
Parts, straightforward, simple, tracked delivery, unbeatable prices, excellent service
My experience buying parts from this online shop was really great. It was so easy to pick out the parts I needed and they arrived at my house without any issues. The delivery service updated me on where my package was, which I found really handy. I've shopped here before and will definitely come back because their prices are fantastic and their service is top-notch.
Car part packaging
I bought a car part from Buycarparts the other day and I gotta say, I was really impressed with how well they wrapped it up. But you know what surprised me? The box they used was way too big for the size of the item. It seemed like they were wasting materials with such a huge box.
I bought a car aerial online
So yeah, I purchased this car aerial online and paid a bit more for them to double-check if it was the right one. When it arrived, it had this connecting screw that I wasn't expecting and ended up misplacing. I reached out to them for a replacement, but they declined. However, they then surprised me by being really nice and offering to assist me in finding it on another website. I thought that was really cool of them.
About Buycarparts
Buycarparts is a renowned company that specialises in offering genuine spare parts for all brands of cars. Established in 2008, the company has built a strong reputation for sourcing quality spare parts directly from wholesalers and providing them to customers at competitive prices. Buycarparts offers a wide range of car parts and accessories, including tyres, brakes, suspension, engine cooling systems, and more. Customers can expect timely delivery and exceptional service, with the company also offering discounts and free delivery on their products. With a focus on making the purchasing of spare parts online easy and hassle-free, Buycarparts has become a trusted retailer in the automotive industry.
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Categories Buycarparts
Car services | Other Car Services Reviews & Experiences
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Last update: January 2026
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