Economy Bookings27 reviews
This score is based on 27 genuine reviews submitted via BritainReviews since 2021.
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I rented a mid-sized SUV through a third-party website, but when I got to the pickup location, there wasn't any SUV available which caused a delay of nearly 2 hours. I even paid extra for early pickup but the vehicle wasn't ready as they had promised. After a month of investigating, the response I got from the third-party website was really disappointing. They didn't want to give me a refund and used proof of payment and the signed rental agreement as their reasons. The evidence they showed me clearly proved the delay in getting the vehicle, but they chose to ignore it. This whole experience has left me with a bad impression and I won't be using their services again.
Lack of transparency in fees and costs
This company isn't very clear about their fees and costs. I couldn't find a detailed breakdown of the expenses, so I couldn't claim them back. The fact that their pricing isn't transparent really puts me off, and I probably won't use them again. The customer service was disappointing too – they just told me to look online for help, which wasn't very useful. I also had trouble figuring out if my e-credit was going to be used, which just added to my frustration with the whole thing.
No car rental 🚘
Just got to Dallas and my mate forgot his credit card. Tried to use his debit card but they refused it. We called customer service and a nice lady told us to send an email for a refund. We sent one but got no reply 😬. Called again and a rude bloke said no refund, even if we made a new booking. It's a total rip off 😡. Would recommend avoiding them!
First-time car rental
As a first-time customer at Economy Bookings, I would say everything has been pretty smooth up to now. I'll give my final verdict after the whole car rental thing is done. Booking was a piece of cake, customer service was really helpful with all my questions, and the price was reasonable compared to other rental companies. I can't wait to get the car and hit the road.
Car rental booking
I thought the booking process was really informative and easy to use. One thing I'd recommend for Canadian customers is to make it clear that charges are in US dollars and will be converted to the estimated price shown. This way, customers won't be caught off guard during the booking process. But, on the whole, I was happy with the service and the car rental options.
Rent a Car
The company did not provide a rental car as per the promise made while charging half the amount.
Their terms and conditions were misleading and did not clearly mention that despite purchasing the full coverage of insurance, the exorbitant security amount had to be paid.
So customer get into a situation: -
1. if he pays security - in case of any scratch even the charges will be deducted from 1500 pound security deposit and the agency giving the car has nothing to do with the insurance coverage. 2. If the customer does not pay - then the half amount deposited will be forfeit and will not be refunded. Nowhere during booking, the blocking of 1500 pounds of amount gets reflected... accept the misleading terms and condition which are so well drafted to cheat the customer that he gets trapped in the loop.
The misleading terms are highlighted.car renta EconomyBookings
Always best price, loads of cars, easy to book
About Economy Bookings
Economy Bookings is a car rental service provider that facilitates the booking of vehicles for travellers globally. The platform offers a wide range of cars from various rental companies, ensuring competitive prices and diverse options for its clientele. Established in 2008, Economy Bookings has grown to collaborate with over 1,500 partners, catering to more than 20,000 locations across 150 countries. Its primary mission is to deliver convenient and reliable car rental services, enhancing the travel experience with seamless reservation processes and dedicated customer support.
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Contact Information
Ziemelu iela 4
LV-2167 Riga
Latvia
Categories Economy Bookings
Car services | Car Rental Reviews & Experiences
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Last update: December 2025
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Review with most votes
Rent a Car
The company did not provide a rental car as per the promise made while charging half the amount. Their terms and conditions were misleading and did not clearly mention that de... Read onBy: Rishi