British Gas83 reviews
This score is based on 83 genuine reviews submitted via BritainReviews since 2017.
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Got the final bill after I moved home, they have took a payment and then sent me another bill with exactly the same amount to pay as it was on my final bill. Rang them up and been told 3 different stories why it is like that. Been asking to transfer me to manager what they haven't managed to do at all even though I was with them for an hour on the line... Would never ever again use this company always over charge for nothing. And wouldn't recomend it to anyone eather. They rates are the most expensive as well so who are thinking to go to British gas don't..
British Gas
Quite appalling!
Today is the worst day of my life. British gas has driven me to a point where I have no option than to leave this review. I have been a customer since 2015 & there has been one problem or the other. Just recently, British gas stopped using paypoint. They only use the Post Office & Payzone for yop up services. I topped up my gas card since Friday & my card couldnt transfer the fund into my meter. I phoned & the customer service gave me a code to take to any payzone or post office to get the fund transferred to a new card.
Where is the new card? None of the 8 post offices I've been to have the card & none of the 8 payzone stores have the card. Suprisingly, all the 18 locations said the same thing (British Gas has not sent them any cards) attendants from 11 of these stores also expressed their frustrations about how British Gas has sent many customers to them for the same problems.
These aside, my breaking point was when one of their call attendants offered to give me a list of another 12 payzone stores to go. He even threathened that unless I go to these stores & come back to report that there's no card. Nobody will deal with my complaint. Very horrible! I have 3 young kids at home & the youngest 4yr old is a special need. Meanwhile, the balance on my gas meter is £1 & since Friday, I have spent money on transport. Today is Wednesdsy... no card in the post, no card from any stores & I am exhausted.
When did British Gas obtain the legal permission to subject their customers to degradation & reduced quality of life. When did British gas incorporate the code of 'punishment'.Good company
Good quality, never any problems.
About British Gas
Looking for precise and concrete information on British Gas? Need to know about its plans, schemes and customer service? Sit back and read through this column to gain all the valuable insights you will ever need to know about the company.
About British Gas
British Gas, a subsidiary of Centrica, is a leading energy and home service provider company in the U.K. It has been in operation for over 200 years, though its present name and form has been functioning only since 1997. It became a part of the Centrica group, a multinational utility company, in 1997 after its demerger from the British Gas Corporation. Today British Gas is a reputed name in the energy industry and is known for providing gas and electricity at competitive rates. It also provides help and support on energy matters and is actively involved in creating new customer-friendly approaches as well.
Apart from gas and electricity, the company also has a business of selling and repairing boilers and heat covers. The company has always promoted controlled consumption of electricity to ensure a bright future for its customers. Time and again, it releases a code of conduct that asks customers to use available energy effectively and to switch to more cleaner and greener forms of energy. The company uses a fuel mixture of coal, natural gas, nuclear energy and other renewable and non-renewable resources to produce the desired amount of electricity. In this, coal and other non-renewables have consumption levels of less than 3%, which means that almost all the energy generated by the company is clean.
Tariff schemes and special discounts
There are different tariff schemes, with both fixed and variable rates, for different users and each customer is free to choose any plan based on his/her needs and requirements. Customers are offered different benefits and discounts based on the packages they choose. There are special plans wherein a customer can enjoy free energy supply for 8 hours on a Saturday or a Sunday as well. Boiler and covers are also sold by the company and one can avail special discounts on these as well based on the tariff they choose for their homes. If this is what you're looking for, you might also want to read reviews of 247 Home Rescue. They might be able to suit your needs. In addition to this, the company also offers Hive active heating that allows you to control heating levels using your smartphones, laptops and tablets.
Services and complaints
British Gas company follows a strict code of practice while delivering bills and providing services. All its executives have been specially trained to resolve customer issues in the best way possible. The company takes each complaint seriously and prepares a detailed report on each of it with all the details including the measures taken to resolve the same. Old-age and disabled people have a dedicated helpline which is accessible only to them. A team of trained engineers and technicians is always available for the benefits of the customer and anyone can ask for their services without any hesitation.
Share your experiences!
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Read customer reviews of British Gas! How does this gas and electricity supplier treat its costumers? How do they sort out complaints?
How to choose an energy supplier
Choosing an energy supplier is not as hard as it may seem at first. It may feel overwhelming when you begin your search as the competitive market offers many options, so here we break down four key points to consider when choosing an energy supplier:
1. Compare with your previous energy supplier
It’s a good idea to always keep tabs on your energy expenses so you can later on analyze what your costs are, for your home or business. This way you will be more prepared when the moment comes to choose a new energy supplier and find out which one can better meet your needs.
2. Supplier’s history
Do some background research about the supplier. Is the energy supplier a well-established company in the market? Are they licensed to serve your area? What have been other people’s experiences with the supplier? Do they have a good reputation? The kind of reputation and position they hold in the community is an important factor to consider.
3. Pricings and plans
Reviewing their pricing and plans as well as the terms and conditions of the plan you are choosing. Try to find the plan that most accommodates to your needs and budget and, also, make sure the plan you choose can help you avoid being charged extra for services you are not interested in.
4. Customer service
Look for a company with excellent customer service, with employees that are polite, willing to answer your questions and help you when in need. This will make a great difference if you ever run into problems or misunderstandings. You can always do some research on the web, ask people around you what their experience has been or read customer reviews to find honest feedback on the company’s customer service.
In BritainReviews you will be able to find plenty of experiences and opinions from real customers so you can objectively look and compare many energy providers. Take a look at some of the reviews and decide for yourself:
- Voltacon
- Ecohive
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Energy | Gas Reviews & Experiences | Electricity Reviews & Experiences
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British gas
Got the final bill after I moved home, they have took a payment and then sent me another bill with exactly the same amount to pay as it was on my final bill. Rang them up and be... Read onBy: Neda