Spotlight: What are our customers saying?
I would like to say the machine is ok ,it is exactly what I thought it would be for the money. I'm so disappointed that the noise level is unbearable. Tried wd 40, brought white grease and its g...Read on
I had searched for ages to replace my old office chair, before finally purchasing pink Vinseto chair, much to my detriment. Seeing it was suitable for small people, I am under 5' tall, opted for t...Read on
Ordered 07.30 Thursday delivered 13.20 Friday assembled by 14.30 perfect well pleased with purchase easy from start to finish ,does what it says on the tin many thanksRead on
I ordered and paid for these goods nearly two weeks ago. I received one item after being told twice by the delivery company Hermes that they would deliver at set times, which they did not do. ...Read on
Objednala jsem, zaplatila jsem, zboží nedorazily, peníze zpátky taky nemám. Komunikace nulováRead on
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I would like to say the machine is ok ,it is exactly what I thought it would be for the money. I'm so disappointed that the noise level is unbearable. Tried wd 40, brought white grease and its getting worse, contacted the company ,so far no response. I know it's not very expensive but it is unusable do to the terrible sounds ..wish I read the reviews to start with, most probably wouldn't have brought it. So if noise doesn't matter to you by all means get it because it's a good machine.
Vinseto office chair
I had searched for ages to replace my old office chair, before finally purchasing pink Vinseto chair, much to my detriment. Seeing it was suitable for small people, I am under 5' tall, opted for this particular model. I'm sure it will be ideal for a young person, but for me has turned out to be the most uncomfortable chair imaginable. The back of the chair has no padded and is very rigid. This must be the worse thing I have ever purchased on-line.
Ratten chair set
Ordered 07.30 Thursday delivered 13.20 Friday assembled by 14.30 perfect well pleased with purchase easy from start to finish ,does what it says on the tin many thanks
Kids Bike, Kids Swing
I ordered and paid for these goods nearly two weeks ago. I received one item after being told twice by the delivery company Hermes that they would deliver at set times, which they did not do.
I am still waiting for the two items missing from my order which were returned by Hermes to Aosom due to the postage on the packages not being acceptable. Aosom have told me that they have re-dispatched these items and they should be delivered within the next 2 days.
The delivery company have contacted me again with the same information that I received with the first aborted delivery, namely, that the parcels are too large for their delivery vehicle and that they will arrange for another delivery vehicle. As this is the second time I have received this information and have still not received my order, I am seriously doubting whether this will happen.
I have to say that the delivery/non-delivery of these goods has been an awful experience. Both of these items are gifts that I had ordered for birthdays that have now happened. Consequently, not only do I still not have these goods which I paid for over 10 days ago, I am extremely disappointed not to be able to provide these items as gifts for my family.
I will post another review on the delivery company's site, which, frankly does not seem to have much effect but would also urge you, as a supplier whose reputation is badly affected by this lack of completion of your order, to reconsider the use of this company.
Hrací domeček pro dítě
Objednala jsem, zaplatila jsem, zboží nedorazily, peníze zpátky taky nemám. Komunikace nulová
Office chair on Amazon
Bad company AVOID ripped me off of £100 and not shipped item trades as mstar ltd on Amazon. Do not use these fraudsters
Never arrived. Paid £30 on August 16th and have had no email or anything. Ordered via aosom ideas and been told to contact ideas as obviously aosom dont care that customers are being scammed.
2 in 1 Outsunny Sun Lounger
Collappsed when I sat on it although I'm only 13.5 Stones.
Found it impossible to contact Aosom or WISH for a replacement or refund.
I'm disabled and was unable to get up.
Luckily I had my mobile phone and called my Daughter to come and help me get up.
Twice now I've ordered items with delivery assurances of 1-2 days. On each occasion delivery is repeatedly delayed with no contact or explanation from Aosom. I spent 30 minutes on hold waiting to get through to their customer services team, only to be told each time that the issue was with the courier (2 separate couriers). This in spite of the fact that the parcels were still in the warehouse and not even dispatched.
Really unreliable, I've had to cancel orders and get a refund as you just cannot trust this company to deliver items. Not recommended. Items might be cheap, but frankly I'd rather pay more and actually receive them.
experiencing the exact same presently how did you cancel ? i paid Paypal are they able to intervene ?
A CHILDS CAR
WARNING WARNING WARNING!!!!!!!!! PLEASE DON'T BUY FROM THESE I PAID FOR NEXT DAY DELIVERY THEY'VE RIPPED ME OFF AND SAID THEY TRIED TO DELIVER THE CAR I ORDERED LOAD OF RUBBISH I'VE BEEN WAITING AT HOME, DISGUSTING CUSTOMER SERVICE TOO. DON'T BE FOOLED LIKE I WAS, I ONLY PUT ONE STAR UP AS IT WOULDN'T LET ME SEND THIS REVIEW DON'T DO IT THEYLL RIP U OFF
After paying a mere £ 88 for by master card for an Office Chair,
and belatadly, noticing so many sad comment regarding Aosom;
I was much releived to open the Cardboard container to find all the bits a pleasant brown as ordered; and after about a hour contructing it; found the Chair to funtion exactly as advertised.
Obviously; at a price a third that one would pay, in a Retail shop,
it would be silly to expect a retail backup.
So; as a genuine very satisfied Customer; I felt that one, should
put on record how pleased one is with price ; delivery; and it is as advertised. Perhaps one is lucky; but one must, give Aosom 5 stars.
I am in no way, connected with the supplier; nor have I been induced to state, other than, the, facts.
Deighted; with Office Chair
Delighted, with Office Chair.
This company is not worthy of any stars.
There is zero point in sending emails through AOSOM ireland they are not replied to. There is no customer service in the Irish channel of Aosom. This is very misleading as when you are on the Aosom.ie you are lead to believe that there is a customer service. The Irish chat is continuously off line.
PLEASE Do not phone the UK number it is costly and you will never ever get to speak to an agent on the phone anyway. This is how they are making money from the customer. Again I state you will not get through anyway.
Try using the UK site via chat.. However using this service on a mobile phone is difficult as you cannot read the replies in full from the agent.. If you receive damaged goods they will not reply or refund. Please read all the reviews also read the Facebook reviews.. Over all there is almost zero customer service once you have purchased don't be misled by the good reviews. More important look at the people who have received faulty goods or are still awaiting orders or refunds and look at the effort they have gone to to contact,aosom with zero response.
They provide a zero after sales service.
Some customers in their reviews are waiting weeks and months for refunds and goods.. Having read the responses from Aosom agents in reply to bad reviews it appears, they continuously use the high volume of emails and glitch technicalities as an excuse. They state that all emails are replied to within 24 hours it is evidently clear by all accounts when reading the reviews they do not reply to any customers.This is false advertising.
I ordered 2 chairs and within hours I emailed aosom ireland several times to cancel the order..A total of 12 emails sent and a further 4 to the agents I spoke with on chat via their email. I made numerous phonecalls to the UK and was put on hold costing me dearly but never got through to speak to an agent. I tried several times to contact the Irish chat that has been continuously off line also.It has been offline for several weeks . I then contacted the uk site send emails that have never been replied to 5days,later. I eventually got to chat to an agent using the UK channel They told me it was too late to cancel the order as they had contacted UPS and UPS said it was too late yet when I checked the tracking times .. It clearly stated that UPS had not received the order at the time aosom said they had contacted them .
The agent said they would offer 10% off to keep the order dispite me requesting in a dozen emails that I wanted the order cancelled. They then told me to contact UPS myself and refuse the order and contact Aosom for a refund. I then told them the difficulty contacting aosom and that the Irish chat was off line .. They then told me there was a glitch on the Irish site ( convieniently. no glitch when you are ordering) since now been rectified since I noted it to them.
The agent told me that I could return an email back to the address that they send you from the chat correspondence. They send a chat correspondence to your email after each chat. I have emailed this particular email 4 times still no response
They told me they would start a refund process once I'd emailed them. I would think I will never receive my refund as they have made it very clear that they do not want customers to contact them. Several customer Reviews also claiming they have not received a refund.
Please do not order from this website..in the event you receive damaged goods or need to contact customer service you will spend a considerable amount of time contacting them and possibly never if you are sending emails and calling them. . It is evidently clear that they want no contact from customers once customers have purchased.
They state on the website that all enquires are dealt within 24 hrs yet my order was still processed and shipped and every email ignored
. I would also think their 14 day cooling off period is null and void.
For anyone waiting for refunds maybe try bank charge back. The bank will then contact the retailer. If you have any correspondence from Aosom submit that to the bank also.
It could also be worth while contacting the small the small Claims Court..
Thankfully I have all correspondence dated and timed as proof that I contacted them well in advance of shipping.
It arrived very quickly. However the wood was extremely flimsy and the bottom bowed within a week of soil being added. The paint is cracked and peeling and the legs are splintering. Dreadful. Unable to contact aossom as the mail box is full and they are not answering the phone.
got a duplicate delivery and payment taken cant get hold of anyone
Bad bad bad!!!! Damaged goods received. Have tried all week to contact them. Sent emails, completed their on line forms - twice, sent photos. Their "chat" is off line. Tried calling and being on hold for hours with just automated recording, tried leaving a message but their mail box was full and I was cut off the call. Spent £250 on a polytunnel - now want a full refund. Poor quality, non existent customer service. Going to Trading Standards. Think its a scam. DO NOT BUY FROM THIS COMPANY