Aosom Reviews
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Garden furniture purchase
I came across Aosom when I was looking for some garden furniture and I thought it might not be great, but it turned out to be fantastic! I had to put it together myself, but it was simple and fast. Later on, I purchased some garden lights and covers from them too, which were also really good quality! I would definitely recommend checking out this place for your garden needs.
6 piece rattan garden furniture
Putting together the 6 piece rattan garden furniture was a real challenge, especially the 3-seater sofa and two armchairs. The screws at the back were a nightmare to reach, needing just a quarter turn in really awkward spots. It took forever to assemble everything, making it clear that the furniture was definitely made in China.
Easy navigation and fast delivery
The website was really easy to use, I found exactly what I was after without any bother. The prices were brilliant and the delivery was quick and friendly, just like the review I read. I was pleasantly surprised as I hadn't come across this company before, but I would definitely recommend them and use their services again in the future.
Kids Bike, Kids Swing
I ordered and paid for these goods nearly two weeks ago. I received one item after being told twice by the delivery company Hermes that they would deliver at set times, which they did not do.
I am still waiting for the two items missing from my order which were returned by Hermes to Aosom due to the postage on the packages not being acceptable. Aosom have told me that they have re-dispatched these items and they should be delivered within the next 2 days.
The delivery company have contacted me again with the same information that I received with the first aborted delivery, namely, that the parcels are too large for their delivery vehicle and that they will arrange for another delivery vehicle. As this is the second time I have received this information and have still not received my order, I am seriously doubting whether this will happen.
I have to say that the delivery/non-delivery of these goods has been an awful experience. Both of these items are gifts that I had ordered for birthdays that have now happened. Consequently, not only do I still not have these goods which I paid for over 10 days ago, I am extremely disappointed not to be able to provide these items as gifts for my family.
I will post another review on the delivery company's site, which, frankly does not seem to have much effect but would also urge you, as a supplier whose reputation is badly affected by this lack of completion of your order, to reconsider the use of this company.2 in 1 Outsunny Sun Lounger
Collappsed when I sat on it although I'm only 13.5 Stones.
Found it impossible to contact Aosom or WISH for a replacement or refund.
I'm disabled and was unable to get up.
Luckily I had my mobile phone and called my Daughter to come and help me get up.Ratten chair set
Ordered 07.30 Thursday delivered 13.20 Friday assembled by 14.30 perfect well pleased with purchase easy from start to finish ,does what it says on the tin many thanks
rattan chairs
got a duplicate delivery and payment taken cant get hold of anyone
Small green house hinged lid
Purchased a small green house with…
Purchased a small green house with hinged lid in March. Not the best quality but for the price it was ok. But after just over 6 months one of the hinges have broken !!! A very very unhelpful customer service tells me sorry we can not do anything as it was purchased over 6 months ago so there is nothing they can do !! Surely an product which is meant to be used outside should last longer then seven months I did not expect this to be an annual purchase!!. What a terrible policy, clearly they don’t care about customers once they got your money
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Small green house hinged lid
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