Big Furniture Warehouse - Overall Rating based on 25 reviews
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Bedroom draws
Would not recommend!
Very cheap a ... draws
Sent with wrong items to build it, waste of money a shambles and no help from customer service will never use this place againBunk bed and desk
I love Big Furniture Warehouse! I recently bought a bunk bed and desk from them, and I was so pleased because everything was just as they described. The delivery was lightning fast and both items were in perfect condition. I'll definitely be shopping with them again in the future.
Chest of drawers purchase
I recently bought a chest of drawers from the furniture warehouse and I have to say, the service I got was top-notch all the way through. I got in touch with customer service with a question and they got back to me quickly, which I really appreciated. When it was time for delivery, the item came on schedule and I even got a call the day before to confirm the delivery time, which was a nice touch. There was a small problem with two handles on my chest of drawers, but it was fixed swiftly and efficiently, with replacement handles sent to me within 3 days. Overall, I'm more than happy with my experience and I would definitely recommend this furniture warehouse to other people.
Garden parasol purchase
I recently bought a garden parasol from this furniture warehouse and I have to say, I am really impressed. The quality of the parasol is fantastic and the price was really good. It was also super easy to set up on my garden table, which was very convenient for me. The company's communication was great and the delivery arrived on time, which is always a bonus. Overall, I am really happy with my purchase and would definitely recommend this company to others.
Single wardrobe purchase
I bought a single wardrobe from this company and honestly, the whole experience was a nightmare. The wardrobe turned up all battered and bruised, like nothing I've ever seen. They snatched my payment as soon as I placed the order, but here we are two weeks later, stuck with this wrecked piece of furniture and still no sign of a refund. Their customer service is just shocking, only bothering to reply to one email a day. My husband has been bombarding them with emails every day, trying to get the wardrobe picked up and our money back, but it's just been a waste of time. They want us to take a day off work to wait around for a courier to collect the dinged up wardrobe, no specific time, leaving us out of pocket because of their mess-up. I would steer clear of this company completely - their post-sale service is basically non-existent and seriously lacking.
Bunk bed
So, I bought this bunk bed from the store and it was all fine. It arrived on time, which was good. But then, they sent me two bunk beds instead of one! I mean, really? I only ordered one and now it's a whole thing to sort out the return of the extra one. I had to speak to their customer service team who insisted I accidentally ordered two, which is just not true! And to top it off, they charged me over 20 quid to send it back. Seriously? Not cool. The customer service was no help at all and now I'm out of pocket. Not cool, not cool at all.
Bed frame purchase
I ordered a bed frame and the delivery was an absolute nightmare. The delivery company had awful reviews and showed up late with only part of my order. I had to wait weeks to receive the whole thing, and to make matters worse, they left it out in the rain. The stress just wasn't worth it, despite the decent price. There were marks on the frame and I only received a partial refund. I was really disappointed with the whole experience and won't be ordering from them again.
Storage bench purchase
I recently bought a storage bench from Big Furniture Warehouse and I have to say, I'm really impressed with the quality of it. The bench is not just practical but also adds a bit of style to my home decor. I was pleasantly surprised to discover I could get a discount by showing my teaching staff ID, which made the purchase even better. The customer service I received when ordering was really good, the staff were helpful and knew what they were talking about, ready to answer any questions I had. All in all, I'm really happy with my purchase and definitely recommend Big Furniture Warehouse to anyone in need of quality furniture at a decent price.
Quick online order, fast delivery, beautiful chest of drawers
I was on the hunt for a new chest of drawers for my room and managed to find the perfect one online at the furniture store. It was really easy to order, and I received confirmation and delivery information in no time. The delivery was super fast, and now I have this lovely chest of drawers in my room. It looks really nice and all my bits and bobs fit in it just right. I'm absolutely thrilled with my purchase!
Side lift ottoman bed
I recently bought a side lift ottoman bed from Big Furniture Warehouse for my daughter, and I have to say I'm really impressed. Putting the bed together was a doddle, and the quality is top-notch. I was so happy with it that I've decided to get the same bed in a double size for myself. The website was easy to use, so I had no trouble finding what I needed, and the checkout process was a breeze. All in all, I'm really satisfied with my shopping experience at Big Furniture Warehouse.
Tub chairs
I bought two tub chairs from the warehouse recently and I have to say, I'm really impressed with how it all went. Ordering was easy, with good communication the whole way through. The chairs turned up just 4 days after I bought them, and I knew the delivery date well in advance. When they arrived, I was happy to see that they were well made and just like they were described. The teal colour looks absolutely stunning and really brings some life to my living room. I'm really happy with my buy and I wouldn't think twice about shopping with the warehouse again in the future.
Shoe cabinet purchase
I recently purchased a shoe cabinet from them, and I have to say I was quite disappointed when it arrived as the colour was completely different from what I saw on their website. I emailed them to enquire about returning it after assembly, but I haven't received a response from them yet. It's really frustrating to have a piece of furniture that doesn't fit with my decor and not be able to do anything about it. They really should have better customer service in place, including a contact number for quicker assistance.
Delivery address change assistance
I had to contact customer service recently because I made a mistake with my delivery address. I couldn't change it on my own, but the person I spoke to was really helpful. They didn't have any problem making the changes I needed. They were polite and got things sorted out quickly. I was grateful for their help in fixing my mistake.
Competitive prices and good quality products
I was really impressed with the prices and quality of the products I bought from this store. The staff were really helpful and knowledgeable in helping me choose the right furniture for my home. I liked how they kept me updated on the delivery process, which made everything really easy. I'm very happy with my purchase and would definitely recommend this store to anyone looking for furniture.
Pre-ordered an out-of-stock item
I really wanted to get this really cool thing, but it was sold out. Not a problem though, because I could easily pre-order it! I just had to click a few buttons and voila, all sorted. And even though it was sold out, it arrived really quickly! I didn't have to wait long at all. I was so excited when it arrived, and it was definitely worth the wait. The whole process was just so easy and straightforward, I was really pleased!
Wide range of furniture products
I'm a customer of Big Furniture Warehouse and I have to say, I was really impressed with the huge variety of furniture they have. They've got everything you could want to kit out your home, from living room sets to bedroom furniture. The prices were good too, especially when you see the quality of the products.
Bedroom drawers advertised as ready built, but received flat packed items
I bought some bedroom drawers that were supposed to be ready built, but when they arrived they were all flat packed. It was really not ideal for me as a disabled person and caused a lot of hassle. On top of that, the delivery driver was quite rude, which I found really unacceptable and unprofessional. Overall, I was really let down by the whole experience and the fact that the product description was not accurate.
Desk, Chair, Bed
I got a desk, a chair, and a bed from this place, and when they arrived, they were completely ruined! I mean, what on earth happened during delivery?! And don't even get me started on the customer service - it was a complete nightmare. They didn't even make an effort to help me fix the situation. I won't be buying from them again, that's for sure!
Wardrobe purchase
I bought a wardrobe from a furniture warehouse not long ago, but when it arrived almost a month ago, it was broken. Dealing with the returns has been a nightmare. The courier they chose seems a bit dodgy, as they've failed to pick up the broken wardrobe twice already. And to top it off, they sent me a photo of some random house asking if it's mine. It's been a real pain and waste of time, wouldn't want anyone else to go through this.
My bunk bed
I bought this really cool bunk bed from this place and honestly, it was a nightmare from the start. I kept waiting for my order to arrive, but nothing came. I sent them loads of emails to ask about my bunk bed, but I didn't get any replies. The only thing they were good at was taking my money quickly!
Review with most votes
Spare room furniture
I recently bought some inexpensive furniture for my spare room, but the drawers don't quite fit properly, leaving some strange gaps at the sides. The assembly was fine, but... Read onBy: Ross Clarke