Blinds Direct Online42 reviews
This score is based on 42 genuine reviews submitted via BritainReviews since 2017.
Featured Reviews
Reviews (42)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.2 blinds
I recently got 2 blinds from this company, and I must say I wasn't very happy with the experience. The blinds themselves do look good, but unfortunately, they're still not hanging up in my home. I placed the order on a Sunday and was expecting them to turn up by the following Friday, at the latest, but there was a delay in making them because some staff were off sick with covid. I get that things are tough at the moment, but what I can't forgive is the fact that the company didn't keep me in the loop. They call themselves a "Family run company", but they didn't bother to tell customers about the delay on their website or get in touch with us individually. I had to ring them multiple times and send emails just to find out what was going on. In my opinion, this lack of honesty and communication isn't on. I had to cancel the blind installation because they didn't show up when they said they would.
Perfect fit shutters, issues with sizing and handles
I recently bought some shutters from this company that were supposed to be a perfect fit, but I've had a bit of a nightmare. I followed the measuring instructions on the website, but when the shutters arrived, they just didn't fit properly. They were much thicker and heavier than I expected, and quite a few of them didn't even fit the windows in my house.
I've been going back and forth with emails, and they told me the problem was that I didn't measure the handle clearance properly, which wasn't really explained well in the instructions or videos. The customer service has been really slow and not very helpful, and they've kind of blamed me for everything instead of sorting out the manufacturing problem. It's just been really frustrating and disappointing overall.Blinds for entire house
I messed up the measurements for the headrail so I had to get a new one. The customer service was really good and they made everything easy and cheap for me. We've got blinds from this company all around our house, they look nice, work well, and didn't cost too much.
Window blinds
I recently bought some window blinds from this company, and I have to say I'm really impressed with the whole experience. When I placed my order, everything went really smoothly and quickly. The website was easy to use, and I found exactly what I wanted at a great price. The blinds arrived in just 3 weeks, which was quicker than I expected, and they were well-packaged to make sure they didn't get damaged. I was really pleased to see that they were over £100 cheaper than the ones from other companies for each window. The quality is fantastic, and they've definitely made my home look more elegant. I would definitely recommend this company to anyone looking for affordable and high-quality window treatments.
Day/night blackout blinds for bedroom and ensuite
I got some new blinds for my bedroom and bathroom that block out the light all day and night. I even got insurance just in case something goes wrong! The updates on my order were great and then suddenly, my blinds arrived at my door. I tried to put them up following the instructions, but I had given the wrong measurements. The customer service team were really helpful and talked me through how to measure them again over the phone. I had to pay a bit extra, but they made new blinds for me and sent them out quickly. They look fantastic in my rooms! The service team really saved the day and were so kind to me even though it was my mistake. The blinds are great and the team at this place are top-notch!
Venetian blinds purchase
I recently bought some Venetian blinds from an online shop, and I have to say I was really impressed with the whole process. I looked at loads of different websites, but this one not only had the style I wanted, but also the best price. Ordering was easy, and the customer service team were really helpful with any questions I had. When the blinds arrived, there were a few small issues, but they were quickly sorted out, and I was happy with how it was resolved. I would definitely use their services again and recommend them to others.
Quick and efficient purchase
I ordered some blinds and they arrived quite quickly, just when I thought they would. I thought the quality of the blinds was alright for the price I paid. They were easy to put up, although I did notice that they didn't come with screws to attach the brackets to the wall. However, I did see that was stated on the website, so I was ready for it. I find that the screws that come with blinds usually aren't right for the type of wall anyway.
PerfectFit Venetian blind
After looking into a few different blind companies and checking out some reviews, I ended up going with this one to get a PerfectFit double glazed door Venetian blind. Everything was pretty straightforward from measuring up to ordering on the website, no issues at all. The blind arrived nicely packaged and was delivered super quickly. Putting it together and getting it installed was a piece of cake, and I've been really happy with how it all turned out. Top-notch service all around.
Recent blind purchase
I bought some blinds from this company recently and I have to say, I was really disappointed with the whole thing. When my order arrived, I realised that the screws and raw plugs I needed to put up the blinds were missing. It was so frustrating because I couldn't even put them up! Paying attention to the little things is so important when it comes to keeping customers happy, and it feels like they really dropped the ball this time.
Blinds
They delivered grey blinds instead of the white ones we ordered. When we asked for a replacement or a refund they told me grey is equal to white, to them, for this type of blinds.
The item title and content was clearly saying white.
Well, what else can I say.
Then they told me the pictures are for illustration purposes only (is that a cheap way to lie to customers or not?) and I should order a free sample before I order the items. Well in that case why did you not notify me from the beginning that your item is not really white but grey, to not make an order but send me first me a sample?
I am mislead, I've spent £300 they pocketed and that's it.
The Consumer Rights Act 2015 clearly states content must be as described by the seller.
I have got no time and no courage to deal with scums and an unprofessional company. Even my legal expenses and the trouble are not worth it, and they know it.
Have you ever dealt with Amazon customer service? Well, that's the total opposite. You've lost a customer, you got a review and pocketed £300. Well done...3009085
Very much Negative!!
We ordered 5 sets of blinds and received the wrong sets of brackets for supporting them, after 4 more sets of brackets and a month later we received them, its not rocket science!! bunch of amateurs that dont care
Ended up having to purchase curtains to cover the windows as this took so long originally paid for speedy delivery what a joke even that failedBlinds
Shocking service, DO NOT BUY FROM THIS SITE.
I purchased 2 blinds.. in the shade white.
They arrived off white, with a noticeable difference to anything else white.
I complained to be told at first they were described as ‘off white’ they weren’t.. I brought this up and refused a refund.
Poor service, poor quality blinds. Save your money because you’ll never get it back!Designer Soft White With Tapes
Had so many problems with this company, had to get replacement parts sent out and they've been the wrong size, the wrong colour, the wrong size and the wrong colour. Barely an apology or any offer of rectifying the terrible service. If you want to get the job done in less than 3 months then use somebody else.
Venetian blinds
Do not use! I would have given 0 star if a possibility.
We ordered a Venetian blind to fit inside a recess window following all instructions correctly. When blind arrived it had a 2cm gap(not exactly fitted).
My husband called and spoke with a very rude woman called Alex who said it was our fault they do not fit. Basically the full site explains that blinds direct deduct 7.5 mm from either side of the blind plus 5mm extra. The mobile site does not explain this at all, if so it’s hidden. If it did we would have ordered in a larger size.
I have said to blinds direct please redo correctly and post, I do not feel we should pay for postage when mobile site does not state this 7.5 mm detail.
We paid for the quick postage and surefit so blind was not cheap and I feel extremely let down.
I have taken screen shots from mobile site so can show the process step by step when come to choosing the correct size so if I need to I will do a charge back on credit card if we get no joy with customer service tomorrow. All In all very pathetic that they are refusing to pay for postage, next time I will order from blinds2go who we purchased last 3 blinds and received what we ordered.Woodland blinds
Ordered a total of 8 blinds to do the whole house. 5 fitted great but 2 are 2cm short in the width measurement. Rang blinds direct to be spoken to like I was stupid and told the 2cm was standard and wasn't a big deal. Will not be ordering from there again.
Three faux wooden Venetian blinds
Easy to order and pay. First set came, correct size but slats at the top were dropping down at the ends. Asked to send photos which I did. No problem to get a new set sent out. Couldn’t believe it. They were an inch to narrow! Asked for a refund rather than a third set as they are clearly not going to get this right but I cannot get an answer. Have sent five emails. Very unprofessional.
Had so many problems with this company, had to get replacement parts sent out and they've been the wrong size, the wrong colour, the wrong size and the wrong colour. Barely an apology or any offer of rectifying the terrible service. If you want to get the job done in less than 3 months then use somebody else.
Blind & spare slats
Pity I hadnt read other reviews before ordering. Have waited over a month and heard nothing, now informed they dont have the material in stock. Like others have stated they are quick to take your order & money but slow to provide the goods, due to Covid 19 no doubt, so think carefully before ordering.
Roller Blind
Ordered 4 weeks ago, heard nothing since !
Im in the same boat, the blinds have been at the same stage of production for 3 weeks and were meant to be dispatched this week, no sign of them.
They have my money i dont have my blindsRoman Blonds
I ordered two of the same blinds and they have come down different. Customer services are disgraceful and not helpful at all. All be careful when they offer online free lining upgrade as you have to put this on your order. It is not automatically done. Would not recommend them at all.
Vertical blinds
Please don't use this company it can't measure. You give them your window size they deduct 10mm for fit and your blind's hang 19mm short, which they say is within there 6.5cm tolarance . I think they mean mm but even so they are still way too Short. AVOID.
About Blinds Direct Online
Are you looking to get your home suited with new blinds, but are unsure of where to get them from? It can be difficult picking homeware products such as blinds and curtains if you don't know much about them. The best way to find out such information is to rely on advice from other people who have previously bought the product and have since tried it out, found how well it works and found out about the quality. That is why we offer you the chance to read customer reviews to give you some insight. Read on to learn about top of the market blinds retailer, Blinds Direct Online, then check out some customer reviews to see if their products are worth your time.
About Blinds Direct Online
Blinds Direct Online is an online expert retailer of blinds based in the United Kingdom. They offer Roller and Venetian blinds on their online store, as well as an abundance of information regarding their installation.
Customer Services: What this company does and how they help their customers.
The blinds sold by Blinds Direct Online are divided into two categories: Venetian and Roller. The Venetian blind range can be filtered through using the variables Type or Style. The available types are Venetian Blinds or Perfect Fit Venetian Blinds and the Styles are Standard, Metallic, Cosmopolitan, Aliwood and Perforated. The available colours are White, Black, Grey, Red, Purple, Blue, Green, Yellow, Cream or Brown. The Roller blinds can only be filtered by Type, with the options of Roller Blinds and Blackout Roller Blinds, with the same colour options.
Once you have chosen your preferred product, in order to make the right order the site requests details such as barrel width, blinds width, blinds drop and fitting type (exact or recess). It is possible to order a free sample to ensure that the colour is exactly what you want.
Payment can be made using PayPal, Sage Pay, Visa and MasterCard.
Customer Reviews: Share your opinion on this company and your feedback on your experience.
Have you bought any blinds from Blinds Direct Online? If so, we would be very interested to find out your opinion about this customer experience and about their products. Were the blinds high quality and did your delivery service work well? Would you say that the company offers a sufficient variety? Share your thoughts in a customer review to help out other shoppers!
What do Blinds Direct Online consumers have to say about their products and services? Read and write customer reviews about their venetian and rollers
Details
Contact Information
🌐 www.blindsdirectonline.co.uk
Categories Blinds Direct Online
Online shopping | Homeware Reviews & Experiences | Cosmetics & Personal Care Reviews & Experiences
Page Statistics
Last update: February 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Nice
I must recommend blinds direct online as they are one of the best blind sellers I know till now. Also, blinds direct online have lots of option so people will not going to fin... Read onBy: Freya