Buy Sheds Direct
Spotlight: What are our customers saying?
Very poor quality,side panels have warped letting in rain, floor has small gap that is impossible to close .If you get one end square the other end opens. Panels are of poor quality and very thin.Read on
Don't believe the delivery times as the… Never Never Buy from this company BSD sold me a Timber Log Cabin back on the 16th March 2021 whilst advertising an 8 to 10 week delivery time. I created a...Read on
Shed didn’t fit together properly when eventually erected. Shed taken back down and sitting in a heap waiting to be refunded 3 months after paying Shed’s Direct for it. Needless to say it’s the she...Read on
Bought the plastic shed, there is already leak coming through it. Reported it to the company, didn’t seem interested in what I had to say. I paid a professional shed fixer to fix it. The plastic is...Read on
I thought I was dealing with a reputable company as reviews on some reviewcsites are very good. Delivery was very late 5 weeks later than the promised 4 weeks maximum. INSTALATION! let's put it ...Read on
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8ft x 6ft double door apex.
Very poor quality,side panels have warped letting in rain, floor has small gap that is impossible to close .If you get one end square the other end opens. Panels are of poor quality and very thin.
Log Cabin / Garage
Don't believe the delivery times as the…
Never Never Buy from this company
BSD sold me a Timber Log Cabin back on the 16th March 2021 whilst advertising an 8 to 10 week delivery time. I created an account and placed my order for which I had to hand over full payment. However my order didn’t show up on my account and even though I contacted them several times I was told they couldn’t do anything about it, so after 7 weeks I had had no information or contact from BSD. When I rang them I was told that they couldn’t give me any information as it was in the hands of another company in Estonia, they offered to email them and get back to me, they didn’t. I contacted them again and requested a manager to phone me, they didn’t. I contacted them yet again and requested a call back by a manager, only to get an email from a helpdesk email account , though signed by a manager. The email stated that it was nothing to do with BSD though they had my money. They said they were only a customer of the third party manufacturer and actually didn’t do anything other than take my money and place an order with the Estonian company Palmako. Eventually after repeated emails and phone calls I was informed that the delivery was now going to be 18+ weeks, due to Covid, a lack of Trees and a lack of operatives. Because of my repeated complaints BSD refunded 5% of my money as they felt this was good customer relations.
Because we were now some 12 weeks into the order I asked that someone contact me each week with a progress update, they didn’t, I had to contact them each time. I repeatedly asked if the Cabin was in production, on it’s way or in the UK, each time I was told they couldn’t tell me as they didn’t know and couldn’t find out. Well I contacted Palmako directly in Estonia and got an update straightaway. Finally after 24 weeks Palmako UK contacted me and arranged delivery of my cabin. I can honestly tell you that BSD does nothing, accepts no responsibility for anything and cannot communicate with it’s customers. Even though they accepted that they let me down, they did nothing to stay in contact with me or provide any updates. They gave a token 5% refund which is an insult and when they read this will give some condescending reply that won’t actually address any of the real issues.
There are many companies out there that buy from Palmako as most timber cabins are made in Europe, so if you want a new cabin then shop around but don’t don’t buy from BSD.
Please see my previous review below
Don't believe the delivery times as the company takes no responsibility on sticking to them.
I placed my order back in March 2021 and it was clearly advertised that delivery times were between 8 to 10 weeks. After not having any updates or contacts from the company I had to contact them myself. Having explained that I needed an update on the expected delivery I was told that the company would get back to me once they had spoken with the manufacturer. However over a week later I had to contact them again because I had heard nothing. I was then informed by a lady named SUKI , Some 7 WEEKS after placing the order XXX12000211256, that the delivery was now expected in early JULY. Though they apologised they said they could do nothing to speed this up. They didn't even have the decency to have a manager ring me to explain why their Web Site was giving incorrect information and misleading customers in parting with their money. This company has NO customer service skills and does NOT care about the position they leave people in.
12th August 2021. Still waiting for my Goods to be delivered. Yeah so it was nice of them to hope I liked my cabin once I received it but it still not even in the UK. So the small part refund offered back in May has now proved to be a slight insult rather than a real attempt at customer service.
8 x 6 shed
Shed didn’t fit together properly when eventually erected. Shed taken back down and sitting in a heap waiting to be refunded 3 months after paying Shed’s Direct for it. Needless to say it’s the shed manufacturer to refund though we didn’t pay them .
Bought the plastic shed, there is already leak coming through it. Reported it to the company, didn’t seem interested in what I had to say. I paid a professional shed fixer to fix it. The plastic is very very light. I regret buying from them. The product description is high impact poly carbonate but it doesn’t seem to be the case here. Even a light wind could left this shed. Terrible shed.
8x6ft heavy duty shed
I thought I was dealing with a reputable company as reviews on some reviewcsites are very good. Delivery was very late 5 weeks later than the promised 4 weeks maximum.
let's put it this way. If I gave a screwdriver to a chimpanzee and left him to put the shed up, he would probably have made a better job of it. The roof is not fit for purpose. Door won't close neither will the windows. One entire wall was not attached to the floor when the installers left, you could see daylight through it! And buy sheds direct have just been giving me the run around over rectifying it.
The positive reviews on other sites are due to them offering a financial incentive to do so so be wary of "invited" reviews. Avoid them at all costs and don't waste your money!
6 x 4 forest overlap apex wooden shed
Delivered with 2 hours notice. we could have been on holiday! Super delivery man but on his own.
Parts missing from shed.
End product - flimsy, full of splinters, missing nails, split wood panels, warped horizontal wood strips, inadequate door with significant split at base, shed side totally warped and rose growing in through gaps after just two weeks.
Buy sheds direct offered a paltry sum in compensation or to replace the shed but we have paid a carpenter to build this shed and make missing parts himself. They will not take this into account and a replacement shed will cost us very dearly.
A joke product and I shall NEVER buy online again.
13 x 10 yardmaster
I had the misfortune to buy from these. Like many i trawled over the internet to get a good deal. What i hadn't realised is that are agents!! They don't hold stock or know anything about the products they sell. They literally facilitate a deal between you and the manufacturer and make a margin doing so. This is fine when it all goes to plan! unfortunately when it doesn't you find out what they are really like. I called after 28 days of waiting as it said it could be anything up to 28 days on the website. The manufacturer is running late i was told. It's nothing to do with us its down to Yardmaster, they're making it. I'm your customer! You took my money and in return i expect what i paid for in the time promised / advertised. It eventually arrived almost 2 weeks late. I had to make additional arrangements with the guy i had hired to put it up which left me out of pocket. The moral is, although you might save a couple of quid using these cowboys you are taking a gamble. in hindsight I wished i went to the garden centre / shop and spoke to a competent person and company who would treat me how customers should be treated. A really poor company and experience all in all in my opinion. A mistake i won't make again.
I have been left gobsmacked!
Yesterday 18:00 June 18th 2020 a bike shed was advertised at £189.99, I added this to my basket and at checkout the amount had changed to £219.99.
With the advertisement still at £189.99 I was confused and figured there was a glitch so I emailed the company with screenshots.
Today 19th June 2020, no reply but changed online advertised price to £219.99 so I enquired about this and I was provided some interesting excuses.
Excuse number 1: Prices have changed lately
Excuse number 2: The reason the price went up in my basket is because during the time period between adding the item in my basket to going to purchase (circa 30 seconds), the price had increased.
Excuse number 3: The price of £219.99 is the correct price and I must have left my item in the basket to long when adding it at the £189.99 price and when I went to finally purchase the price went up.
I was told I could only buy this shed at the new price and I would not be honoured with the £189.99 price - this is completely unethical and I was treated with complete contempt.
Furthermore, legally this is not allowed although the business does not have to honour my purchase at the £189.99 price, legally the product must be removed from sale immediately and I will be reporting to trading standards.
Definitely avoid sheds direct , placed order , payed for 7x5 summerhouse , was told delivery date , so took day off work to take delivery , which never turned up , as driver text to say he was outside but no one answered his text so he left , without knocking on my front door or even ringing my phone , now they refunded my money minus delivery costs , nice little earner there , take orders don't deliver , reap delivery costs
Poor quality shed, struts missing, cracks in planks, warped and bowed after installation due in part to lack of dip treatment, and vert thin plank material, floor weak, unable to resolve issues with company
AVOID THIS COMPANY. Awful quality and customer care!
We ordered a Forest Apex Overlap Pressure Treated 12x8 Double door shed from this company as it was cheaper than other places. We had it delivered so we could construct it straight away, taking our old one down and putting our new one up as we had nowhere to store our contents safely. When the shed arrived there were 3 sections of the roof that were sodden and had black mould all over them so the shed hadn't been stored carefully. I was told to "dry it out and wash it off with bleach." We started to construct our shed to then find the windows that they supplied where NOT FIT FOR PURPOSE. I could cut the plastic with a pair of scissors. It was like the plastic you get around toys in a box! We had to rush out, on a Sunday, to buy some polycarbonate Lite Glaze from B and Q at the cost of £78 to enable our shed to be secure overnight. The following day I asked for the company to reimburse me as I was out of pocket but they still insist that their windows are "Polycarbonate windows." They said, " We cannot pay for upgrades in materials." I wasn't upgrading my shed. I was simply putting windows up that were reasonable quality. As you can read we were very disappointed in the quality of the shed. We still need to pay out more money to buy some more wood to strengthen the floor as it is weak in places. The catch supplied to put the padlock through was very small and needed to be replaced too. All in all I would AVOID THIS COMPANY. QUALITY POOR. NOTHING LIKE WE EXPECTED. We saved for months to get this shed and now it is costing us more than we budgeted for. I'm not a person that writes negative reviews but felt it was necessary on this occasion. (I much prefer to write a positive one.)
I think your problem is probably with Forest rather than Sheds direct. We have had endless issues with Forest
products bought directly from Forest and also other suppliers.
sheds direct and forest are the same company. They also operate under other identities. Look them up on companies House!
Either way your contract is with sheds direct not forest so they are responsible!