Carethy - Overall Rating based on 48 reviews
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Paid for product but never received it
I bought something from this website ages ago and handed over my cash, but half a year later and still nothing! I've been on at them loads but all they promised was a refund, which never showed up. 100% dodgy. Save yourself the hassle and steer clear of Carethy.
Skincare products
I ordered some skincare stuff but never received it. I've been trying to get my money back, but they're avoiding me. I wouldn't trust them if I were you, mate.
Delayed refund
I bought something two months back and I've not got my money back yet. I've sent loads of emails and even asked questions, but all I get is a robot answer saying my issue is being looked at by the finance team. But it feels like there is no finance team because I've still not heard anything from them. This lack of talking to me and taking so long to give me my money back is just not on.
2 products never received
I bought two things that never arrived. They told me they were out of stock and promised a refund in 14 days, but it's been months and I still haven't got my money back. I've been emailing back and forth with their so-called customer service, but nothing has happened. So today, I've had enough and I'm reporting them. If anyone else has been through this, let's all report these dodgy websites and scammers together.
Perfume
It was first experience i am very happy i get my prouduct within few days. Price unbelievable for 200ml perfume compare to retailers and also genuine that's satisfaction for me.i will buy definitely again thanks.
shower gel and body milk
This is my first experience with Carethy, and, as at first I couldn't track my order, I was a bit worried, so sent an email. The response was that someone will contact me...it never happened, which gives me some chills, thinking that I may have been scamed. The delivery finally came, a bit late than expected, but all my items were there and very well packed.
Customer service is not good, but so far I have what I ordered. I want to still ordering, as I use to many items that they have, and couldn't find here in the UK. But now from all the reviews I am really worried.
I will tray again, but I would never set an monthly order, just in case.
Would try to update with my next experience.I don't want any more orders please
Product out of stock require a refund
You are 100% scammers! I lost 122£ be careful!!
Beware. I had to involve PayPal to reclaim my money and threaten with trading standards. Thank you for PayPal
You can't even contact them - very dodgy! Avoid!!
Root retouch hair spray
Ordered product two weeks ago after ordering I happened to read the reviews which were mostly negative didn’t expect my purchase I can’t complain as it turned up today really pleased
More products
Silly me I've ordered articles from Carethy for more than 250 CHF.
I should have checked the ratings on Facebook and here on Trustpilot.
There was a late in the delivery while the communication was terrible. They kept answering bullsh*t answers while I still didn't get the articles. Then they said one of the articles is out of stock, although it was shown as available on their page. I change the order and I was still waiting and waiting...
At the end I was one of the lucky guys as finally I got the modified order.
But the value of the modified order was 18 CHF less than the original so I requested partial refund. And mailed them again and again and again... Even if I received answer it was either automated or a simple bullsh*t, referring to technical issues in their payment system... Of course....
Now I've been waiting for the refund for 1 Month, still nothing. Obviously I reported them to my credit card issuer company....
Don't trust this company, never ever ever ever order from them.....Purell Antiseptic Hydroalcoholic Hand Sanitizing Gel & Lea Hydro-Alcoholic Gel Total Hands Sanitizing Gel
Absolutely appalling service and money down the drain. Placed an order for products which were listed as in stock with guideline timelines. The result, Carethy opted to substitute the products I ordered without notificationt and giving me the option to cancel my order before shipping. On receipt of the wrong products I submitted a complaint via their online form (only option available to contact customer service). I ended up doing this 3 times with not a single response. If I could give them zero stars, I would. DO NOT USE!
AloeVera gel
100% NEGATIVE,
Not one reply to my four emails?
One month no order.
I had no idea if the company actually existed.
Had to ask PayPal to get me a refund.
After my refund Carethy sent me an email.
Absolutely one of the worst company I've attempted to buy from in many years. AwfulCarolina Herrera Eau de Parfum 212 Vip Rose 125 ml
Never buy on this company, they don't respect delivery time, I'm seeing I loot of bad review from them as well, now I'm afraid what come next!
good purchase
order made for black friday. original products at cheap prices.
Good site online
I discovered this page recently, I placed an order and everything was right: price, delivery, easy to place order...
Very positive online shopping experience
Very positive online shopping experience. i liked how easy it is to buy and the variety of products they sell. The delivery proceeded smoothly and I'm sure I will buy again when I finish my proteins.
good
In Carethy the prices are very good compared to the physical stores. This is the first time I was shopping on this page and I received the order in a very short time. I will buy again, they have acquired one more customer.
I am contacting you because you deadline for provide me a refund was due to 19/02/2020, counting from the date you confirmed it via e-mail. Nevertheless, you are not reacting to my previous communications. According the directives 2011/83/EU of the European parliament on consumer rights and according the return policy stated in your general conditions of use and contract, you have now entered in a "breach" of contract for having failed to comply with the contractual terms. When do you plan do provide me a reimbursement before you are sued ?
I will be contacting your ombudsman to ensure this is resolved.This site is a scam and there's almost 428! Reviews saying it is a scam DO NOT GO with site I have reported them to trading standards action fraud and I will be sending it to national press association for exposing people during a pandemic on a health and well being site that is fake please everyone do not be the latest victim of this scamming site
Wish I had read the reviews before sending them £80 + pounds for a hair trimmer taken out of my account can’t find email confirmation mail with order number so can’t even send a claim back how are these thieves allowed to get away with this where are all the watch dog people ?
Hi all
I purchased x 2 items on 26th of January
A loop handled 28oz black blender bottle and a supplement needs liver stack
Neither of which have arrived with no correspondence from yourselves
If the items are not here within 2 days I shall raise a dispute with my bank whom I have already contacted and advised about yourselves
Please let me know where my items are and if not I want a full refund or this will be escalatedI have ordered hair shit back in January and it said it would arrive on the 28th it’s been in Germany since the 26th I’ve written countless emails no response this is horrible service and untrustworthy I can not get a refund because they claim my product has been shipped it’s been 4 weeks
Biuky by carethy is a big scam please don't purchase from them I repeat, PLEASE DON'T PURCHASE FROM THEM they don't even have a social media account for heaven sake, I feel so dump for not checking additional info on them, I never be complacent again
very bad Company wish I had read reviews will be seeing my Bank and will contact the Fraud centre in my Country wish I had checked out reviews first.
I receive the newsletter and there are always discounts! Every time I find new brands and I am always satisfied with my purchases at Carethy.
I receive the newsletter and there are always discounts! Every time I find new brands and I am always satisfied with my purchases at Carethy.
Carethy is fraud, never trust their own great reviews
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Satisfecha
Tengo que decir que estoy muy satisfecha de mi compra, y no entiendo porque tienen tantas malas reseñas. Siempre recibo el pedido en la fecha estimada más o menos y los productos son de muy buena calidad
Satisfied
Really satisfied with my order from Carethy. Very easy to use. I will do it again.
Nice
very extensive product catalog and fast delivery
Product arrived on time and in good condition
Product arrived on time and in good condition
Review with most votes
Shocking service and zero deli
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