Reliable service 23 November 2021

I ordered a Christmas Tree from Christow and it was delivered a few days later. However, it was faulty. I am not entirely sure if it developed the fault before shipping or during shipping. I immediately reached out to Christow customer service department and they apologized for the situation and quickly sent a replacement. It was a good thing I placed my order in November as the replacement got to me before 20th of December. Hence, the faulty order didn't affect my use of the product for my Christmas. It was also great having a swift replacement for the Christmas tree without issues.