Create and Craft Reviews

: 27
33% Would buy here again

Spotlight: What are our customers saying?
Write a review

S
Susan Buckley
I am extremely disappointed about my recent service from C and C. Ordered the Hot Air Ballons crystal art. on 16 October. Item not sent, so I sent an e-mail was told that the item was with the co...Read on
L
L A Edwards
Dies for card making. The dies are fine. Kept emailing and got replies say sorry could I be patient. Could not track package although it said was posted. Supposed to be 3 to 5 days, waited 10 day...Read on
I
Irene Abbott
Kit arrived promptly however when only a 1/3 of the way into making the llama there was insufficient wool to complete it. Emailed customer services and they said they would look in to it. The conta...Read on
S
Sue
Ordered the above, got notification arrived at local sorting depot. Kept getting message delivery delayed for 24 hours. Meanwhile got another delivery from Hermes that was ordered after this one th...Read on
D
Dawn Plant
I have been a loyal customer for at least 7 years and as you can imagine spent a fair bit of money. I have rarely had any problems but when I have, their customer services is not very good or fort...Read on

All reviews (27)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Order placed on 16/10/19

    I am extremely disappointed about my recent service from C and C. Ordered the Hot Air Ballons crystal art. on 16 October. Item not sent, so I sent an e-mail was told that the item was with the courier and to wait for 3 days.Waited no item received sent another e-mail and was told they were looking into the matter. I was then sent another e-mail asking for me to wait for ten days. Today 6/11 I receive two e-mails one of which thanks me for requesting a refund. I did not request a refund. So I phoned C and C only to be told that this item is not in stock. How can it not be in stock when I was told over two weeks ago that it was with the courier. Lies upon lies. If I could give 0 stars for service and delivery I would.

    I have also read another review from June/July 2019 sent my another person which is very similar to my issue. So this is not an isolated case


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Die Autumn collection

    Dies for card making. The dies are fine. Kept emailing and got replies say sorry could I be patient. Could not track package although it said was posted. Supposed to be 3 to 5 days, waited 10 days and contacted them, 13 p per minute, first few minutes recorded voice with options, eventually got through and it was India. I refused to spend any more time on phone so contacted them through email. Did get a callback and someone did sort it out, eventually arrived three days later. They did give me my postage back. Don’t think I’ll be using them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Knitty critter llama crochet kit

    Kit arrived promptly however when only a 1/3 of the way into making the llama there was insufficient wool to complete it. Emailed customer services and they said they would look in to it. The contacted the supplier who said i was at fault. My tension was wrong i was doing the wrong stitches . They would send as a good will gesture one ball ,well I've run out of all three balls!
    Very bad customer services. The kit is faulty ad in not enough wool. Took my money now don't care its their fault.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Hunky dory Christmas collection and hunky dory magazine

    Ordered the above, got notification arrived at local sorting depot. Kept getting message delivery delayed for 24 hours. Meanwhile got another delivery from Hermes that was ordered after this one that wasn't delivered. Got in touch with C and C customer service, fobbing me off with "will be delivered tomorrow". This has gone on and on. Then contacted Hermes myself who told me it will be delivered today. It wasn't. Now after 7 days of non delivery emailed customer services to say it's obviously lost somewhere in the depot, so I'd like a refund. Got message back saying "we have requested Hermes return your parcel to us and only then can we give you a refund". My question is, if Hermes can send the parcel back to them, then why can't they deliver it to me? It's obviously been lost, so why can't they be honest and tell me. I'm waiting another five days then I will escalate my complaint because I want my money back as none of this is my fault, so why should they keep my money! Now decided not renew my membership and sadly won't be buying anything from them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    1 year subscription

    I have been a loyal customer for at least 7 years and as you can imagine spent a fair bit of money.
    I have rarely had any problems but when I have, their customer services is not very good or forthcoming to resolve a problem or to give a refund.
    On one occasion, they were sending my magazine to my previous address, even after several phone call and emails advising them they were being sent to the wrong address. Also, even though I kept on updating my new address, for some reason their website would not save the update. It took 10 months of persistence to ask for the refund for magazines not received.
    My recent experience is also regarding the 1 year subscription. I paid for the year subscription, unaware that it was the new digital subscription. After realising I was not receiving the hard copy magazine, I reviewed my order. This was when I realised I had purchased the digital version.
    I live in Australia but the orders are delivered to my Mother’s address in the UK. Due to flying back to the UK in 1st week of April (only 3 month after the start of the yearly subscription) I called and sent an email explaining my mistake and asked for the subscription to be changed to hard copy. They responded with many ridiculous excuses, such as it being beyond half way through the subscription, they can’t refund nor change the subscription. Quite clearly it was not half way through the subscription, not even over 6 months past the placing of the order.
    I am very hesitant to purchase from them now and would order from them only as a last resort and the product is a “must have”.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Appalling delivery and customer service

    Yet again I have not received an order due to address query with HERMES
    Rang customer service was promised after they looked into I would receive item within 3 days
    7 days later parcel has been returned to create and craft by the courier
    After a lengthy complaint phone call from myself they have refunded my postage
    This happens all too frequently
    My question is am I paying to help create and craft cash flow they are very quick to take your money but not so fast to refund?
    If I hadn't have complained I would be £2.99 worse off paying for postage of an item that has never been attempted to be delivered to my address.
    So either HERMES need to get their act together or Create and craft because I sometimes wonder if the parcels have ever left the building?
    Trading standards ought to be looking into their trading practise which whilst legal is somewhat unethical at times


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Letting us down

    Dear me create and craft, you really are letting crafters down. Since August 2017, you have offered us no new crafts, demonstrations are constantly interrupted by inane comments from presenters and no time is spent on the product. In short, you are driving your viewers away!
    Mr Martin Parker constantly waffles about anything except craft. I don't want to hear of his exploits in the RAF, I want to hear about craft. Andy Love is out of his depth on craft as is Loen. Dean Wilson and Jenny Cleary are the only two presenters that are interesting, know what they're doing and are a joy to watch.
    Your programs are too samey; Kanban, Tattered Lace, Brother, Hunky Dory and pinflair. Where are all the crafts for men? There is no woodturning, cross-stitch, metalworking. There is no D-I-Y or any tool programs. What are you going to do about it? Go to Facebook, there is a group there who air their opinions of create and craft; if I owned your company, I would be worried.
    A company needs to be constantly changing, with fresh faces and fresh ideas. Create and Craft is stagnating. Granted, you have one a few awards, but then where was the opposition? Please, try something new.


Others also viewed