Create and Craft - Overall Rating based on 55 reviews
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Paper crafting supplies
I only buy the odd thing from that place now. Their customer service is a complete joke! Firstly, you can't cancel an order after 4pm, and apparently there's no one around to help between 4pm-9am. When I tried to cancel, they just shrugged and said tough luck. They have this stupid rule that if you don't cancel within an hour of ordering between 9am-4pm, tough luck, you're stuck with it. Absolutely ridiculous!
Secondly, I've been a customer since 2010, but when I returned after a few years, everything had changed. Lots of the suppliers and demonstrators had been replaced, and it's the same old companies every week. Most are from Highlight Crafts, and honestly, their prices are way too high. The only good one is David, the rest are boring and charge too much.
And let's not even talk about Stamperia's prices. They are so high compared to other UK suppliers. If you're patient, you can preorder elsewhere and save a bunch of money. Lesson learned!
Delivery is a nightmare too. Takes ages, anywhere from 5-8 working days because they use Evri. So even if they say it's been dispatched, it's just sitting there waiting. Such a waste of time!
Overall, I've learned my lesson and now I shop around before buying anything from there. Saved myself a load of money!crafting supplies
I've been a loyal customer of this company for years and never had any issues. But, I recently saw some negative reviews online which made me worry about the company possibly being a scam or dealing with a takeover. The news really surprised me as I've always appreciated the quality of their products and services. As a customer from the US, I've always had a good experience with Create and Craft and found their products to be exactly what they said. I really hope these rumours aren't true and that the company I trust isn't going through any big changes or controversies.
Crafting supplies purchase
I recently bought some crafting supplies and I must say, I was pretty disappointed with the service I received. It took ages for my order to arrive, and the benefits of being part of the craft club have really gone downhill. I used to get magazines and freebies as a club member, but those perks have disappeared. Even the free downloads have stopped. Despite being a loyal member for years, I've only received a birthday discount once, and that was only because I asked about it. Overall, I don't think I'll renew my membership as I can get the same products elsewhere for a better price. The only reason I still watch is for the entertainment from some of the presenters.
Set of 10 magic hooks
I recently bought a pack of 10 magic hooks from Create and Craft. Ordering was easy peasy, and my parcel turned up in no time. But, I have to say, I was a bit gutted with the hooks themselves. I thought I'd use them to hang up my Christmas wreath on a door inside that was painted, but as soon as I took them off after the festive season, they took off some of the paint too. Not quite what I had in mind, and now I'm not so sure about ordering from Create and Craft again in the future.
Flexi pay unavailable
I had a go at making a purchase using Flexi pay not too long ago, like I've done before with no problems. But, got told that I can't use that payment option anymore. As an old-age pensioner, it was handy for me to budget and handle my payments well. I was always careful to pay on time and never skipped a payment. I feel let down that this choice isn't there anymore and it's going to make it harder for me to buy what I need.
Faulty stencil brushes
I bought some stencil brushes and stencils from Create and Craft not long ago. Unfortunately, one of the brushes broke after only using it 4 times and got stuck inside the metal bristle holder. When I contacted customer service to ask for an exchange, they said no because too much time had passed since my order. I was really let down by both the product quality and the customer service experience.
Quilt kit purchase
As a customer of Create and Craft, I recently bought a quilt kit and was really looking forward to getting stuck in. But things didn't go to plan! Turns out there wasn't enough fabric to cut the pieces as instructed. I had to patch bits together, which wasn't the crafting fun I was expecting. And then, when I put the quilt on the included batting, I saw that it was way too small. Seems like whoever put this kit together didn't test it properly before selling it. This whole situation has put me off buying any more kits from Create and Craft. I don't want to spend money on projects that might end up incomplete.
Large folding storage boxes, Piranha kitchen gadgets
The products themselves are good quality, but the service from Shop Extra has been really bad. I had to wait over ten days to get my two separate orders, even though I paid for postage on both. When the items finally came, they were squeezed into a weak bag that had split open, causing the Piranha boxes to get squashed by the heavy storage boxes. Also, like many others, I didn't get the free scissors that were meant to come with the Piranha products. Their customer service was unhelpful, taking ages to respond to emails. I did want to support Shop Extra at first, but after this, I won't be buying from them again.
Piranha Peeler
This company are scammers. On 28th August 2023, their Shop Extra channel was running a giveaway where every Piranha order got a free pair of Piranha scissors. The presenters all evening made a point that EVERY order got free scissors and that if you ordered 10 things then you would get 10 scissors. On the basis of this I joined their discount club for £10 and then proceeded to order a Pirahna Peeler. It arrived with no scissors and this company have now lied to me via email saying that it wasn't a giveaway and that I didn't win their competition. The giveaway was broadcast on national TV! Avoid like the plague. I certainly will never order from them again.
Corrine Lapiere Christmas advent calendar
Very, very disappointed with Create and Craft for a delay in delivery which has resulted in a cancellation, by them, of my order.
Despite 'live chat', emails and a phone call I still don't know why there is a delay or what has happened to my order.
My order was placed on 9th October and it's now 21st and no show! As I am moving I believed I had plenty time for order to be delivered before move. I contacted Create and Craft to update the courier service with new address as courier doesn't yet have order but they can't do this?!?
So my order is cancelled. I will also need to wait up to 10 days for a refund and goodness knows how much I spent on their premium phone line!
Thank you very much. I will NOT be ordering from Create and Craft again.Lisa Horton dies
Stupidly I place too orders for the item. For first item recived email saying when left n when will be delivered . Second same item. Well I’ve still not recived item saying it’s left warehouse. And when I’ve email create n craft for refund they saying can’t as this item has now left wharehouse. Ok where my email saying thsi. When I also sent another email asking where second item is am getting no answers at all. Had called from create n craft thought great it’s about my issues nope. Wanted give me card deal grrrrr not happy
Brother M230E Embroidery Machine
I bought this item and was initially very impressed with the service I received. 3 months later after minimal usage the machine stopped working. I contacted C&C about the item and was given details on send it back to them for repair/replacement. I did this. I eventually had an email back telling me that Brother have told them that I need to contact them about a repair.
While this may be true, the Consumer Rights Act states that repair is down to the retailer, not the manufacturer. I am disgusted that C&C have washed their hands of this problem.Tattered lace Life’s a journey with chrisma
Ordered this item on the create and craft web site £14.99 said low in stock, but got it in time, or s9 I thought! Got a letter saying that they were unable to complete my order, but would try and fulfilll it soon, however here is a refund, of 1/4 of the price because I’m paying flexi-pay. Not happy was I after checking on the website and finding that it is in stock but they won’t send it out to me as the price has gone up to the original price of £49.99; shame on you create and craft, a purchase is a purchase.
Card products
purchased card making products, awaiting delivery, however following day received a marketing call took me several angry minutes to get rid of him
he was trying to give me £5 off so i said fine and he went on to say calls were recorded and that i would receive an offer in the post and if i decided i did not want it just let them know, sounds good, NO. Beware! As soon as i said three times if i wanted the offer i would order it, It was suddenly withdrawn, its a con unaware customers will by not cancelling automaticaly purchase.
This company never again! ToshoutSizzix die cutting machine, two sizzix die collections and white ink pad
I ordered a Sizzix die cutting machine, two Sizzix die collections and a white ink pad. The die cutting machine came then the ink came later after phone call (of 14minutes 55 seconds of which most of the time I sent waiting and costing me £3.82) but no dies. I have emailed them 3 times the same response each time, it was Sizzix mistake they are looking into it, I do believe they haven't even bothered. There is a lot more to this story but it will take too long to tell.
The final insult came when they offered me a £5 voucher
as a good will gesture,( Hu ! ) to spend with them for my phone call, well they can keep it, I want my die collections which I've payed for, or a refund not good will pay off's. I do not like being messed about with. There is only one thing I'll use Create and Craft for if this is not resolved soon and that to watch it on T.V for inspiration and idea's. My advice to them is to look after your customers as there is a lot of competition out the now.Patterns
Don't use this company. I am trying to obtain satisfaction from PayPal as order has never arrived. If you chase, you just get a standard reply stating parcel is with Hermes for delivery. If you check Hermes, you find the goods are 'expected from seller'. This continues for days until you are advised that delivery will be Thursday. You wait in, it doesn't arrive. You contact C&C and are told it will be Friday. You wait in again, it doesn't arrive. After another complaint; you are told it will be Sat 12-2 - nothing - until this is changed to 7-9pm. I needn't tell you that Hermes yet again do not deliver. I think this company is fraudulent.
I agree - do not buy from them as a lot of the items they sell can be found cheaper on the net, some with free postage just bought something (not from C & C )and it arrived within 2 days
I agree whole heartedly as I have just spent half the day chasing an identical problem
sdx1200 scan and cut
love the machine but the vinyl feeder was free as part of the deal. Couldn't wait for the machine to turn up no vinyl feeder thinking was an oversight emailed them. They said it had never been part of the deal although I spoke to someone who had received it. Disappointed spent £499 on this machine. Will never spend anymore money there
Various things plus Scan n Cut
I was reading the reviews and had to write. I have had really good results from my dealings with Create and Craft over the years. I don't use them every time but have bought a few things including bigger, more money items like the Scan n Cut and a Brother sewing machine. Their offers can be really good. I know If I had craft shops or habberdashers nearby I would probably use them but for convenience look online. Have ordered today. Might have been lucky but so far so good. Thank you
They are very expensive , with a bit of searching I can buy a lot of the items they sell a lot cheaper elsewhere
Tom Holtz blending solution
10 days later supplier is struggling to send items out. My first order and absolutely my last. Quicker places to buy from. Waste of time + money
Various items
Ordered over £400 woth of stuff as a first time customer waited ages and stuff fue for delivery today between 13:00 and 16:00 via hermes at 3pm my hermes app status changed to returned to sender on all my various packages i called create and craft and their indian call centre stated that the couriers have damaged my parcels and they would be returned to create and craft no offer of refund or to send a replacment order around 30 mins later I had a new notification stating all but 1 parcel would now be delivered between 16:00 and 18:00 I then thought I dont know what's going on but maybe they have made a mistake I then get another notification saying everything was being sent back again so I message them on Facebook and was informed the couriers apparently attempted delivery today and apparently I refused to recieve the parcels and that they will be sent back to create and craft and I will have to wait for them to resend again I said I dont want them and want a refund I was told due to covid 19 the uk department who deals with refunds are closed I said I will then contact my bank for a charge back I was basically threatened and told if I do a charge back it will affect my account in a negative way total con artist of a company! So now I have to wait for the orders to be returned then sent back out to me to refuse the delivery in order to get a full refund!
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