Currys PC World - Overall Rating based on 27 reviews
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new 4g LV 55...quot... TV
NEVER BUY IN STORE as they will not refund if it's wrong with delivery you have 30 days to return in store if you open the box to check they refuse to take it back ,have asked how do you check it's OK without opening the box ? We have a bought a expensive TV that we where told would change our veiwing but not told it would not do it on an aerial and requires signing up to a pay to view system so we have a top of the range TV that is no good to us and they would not return it back in store as box was opened!
Samsung tablets
PC world/Currys are the worst. Gave me a quote and I paid for the items, then they said that I had to pay more as the price had gone up. Is that even legal? Customer services as useful as a ... in a sieve, thus far, no refund, no tablets and I'm £700 out of pocket. If I could leave zero stars I would, as all they have done is take my money.
Ipad
This is the second time we have had a problem with aftersales on products that go wrong. bought an Apple Ipad just under two years ago and it then stopped working. Would not turn back on at all. We took it into store and they tried but could not get it to turn on. They advised us to take to an Apple store shop, we took it to a store and they booked us an appointment to do a diagnostic on it. After going back for the diagnostic they said it was a integrated fault and is not repairable and advised us to go back to Currys PC World. Went there the same day and they took details and said they have to email the out of warranty department and they will call us within 48 hours but then said it would be 7 days as busy. 9 days later had heard nothing so called store and a manager said he would look into it and call back after weekend on Monday. No call back yet again so went into store the next day and after them calling up the relevant department they said they had sent a letter out offering £124 odd part refund but can not do this now as no reply. We got no letter, they had mobile number and email to contact us and nothing was even said about them sending a letter. You do not expect an ipad to only last 23 months. They should be replacing it or cost of it against a new one. But yet again they pass you back and forth and waste our time.
Will certainly not buy from them again.Gas cooker
Positive in past 15 years always had great service. Currently it has been horrendous. I have been left with faulty gas cooker which has now been condemned and voucher issued for replacement. This issue has been ongoing for over 3 months. Delivery / installation was booked for 3rd July. I waited in all day and phoned to be told it will now be 17th July, no reason given, No contact to tell me. I feel sorry for call centre staff who have to deal with things like this. I have made numerous calls and on one occasion given a premium rate number to call by one customer care agent, I wasn't told it was going to cost me premium rate call. As a 68 year old disabled person on state pension only I can ill afford numerous phone calls let alone a £10 call, ! Not once have I received any help to resolve this. So now taking the matter further. What once was a caring trustworthy company has now turned into a totally uncaring / unhelpful one who puts profits before customer services. I would cancel my order but would only get a voucher which means I would need to purchase from this abysmal uncaring company. Shame on youI'll never purchase anything from this company again.
Kenwood Mixer
I have used Currys regularly in the past but WILL NEVER USE THEM AGAIN.
If things go to plan they are fine, unfortunately it seems if you have a problem they are inflexible and incompetent. I ordered a food mixer in July, they sent a different colour to the one ordered so I returned the item to be replaced by the correct one. They lost the return and it took weeks for them to find it and many phone calls, each in a long queue to be answered. It then transpired that the ordered mixer was out of stock - perhaps why they sent a different one originally. We were given various delivery dates that came and went so with no hard timescale for delivery we asked if we could change the colour to one they had in stock. Absolutely not was the response, because the price had changed since we ordered - even though the colour we would have accepted was actually now a lower price than the one ordered. I asked to speak to a manager - this was blocked by the customer service rep who said she knew the manager also wouldn't be able to change the colour of the mixer. We were told the mixer would be dispatched automatically once it came back into stock - the website now shows stock but still no communication from Currys and no mixer. I wrote to the CEO twice - no response.
I'm writing this as yet again I wait in the Currys phone queue - its now 17th September and nearly two months since I placed the order. Going forwards I will spend my call waiting time writing negative reviews - at least I get something productive out of it. I won't be using Curry's ever again - I learned my lesson. With their approach to customer service its surely only a matter of time before they go bust and people like me waiting for resolution of a simple issue lose their money.Best shop to buy
good products, less cost. lot of variety to bu from. I loved the range they have.
I have bought digital camera from here.
still in good order.no problem at all.Best PC rretail website ever!
I love this site. I am in college right now, actually a tech-savvy guy.. I love computers.. and PC WORLD IS BEST BEST TO GET COMPUTERs & gadgets among others. Their website is also very informative about computers, keep me updated about new products. I have ordered one HP laptop, power bank and joystick from here.
Even I looking to get a gaming console ( just saving money from my pocket money:)
These guys are from long time, so can trusted for quality and servicesabsolutely disgusted with service,incompetent.and no help from anyone after several calls put on hold disconnected phew hard work trying to get anyone to listen.item looked great on arrival had a leak a month later and several bills back at square one .i would like to thank currys for wasting so much of my precious time
Review with most votes
Best PC rretail website ever!
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