Darlings of Chelsea21 reviews
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This rating is based on 21 genuine user reviews submitted directly through BritainReviews.
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I recently found a really awesome sofa at this shop, and it's super comfy and looks great in my room. The staff there were so friendly and helped me pick out the perfect one. Mohammed at the store near Birmingham was incredibly helpful and kept me in the loop about my order, which was brilliant.
Sofa purchase
The customer service in this place was really helpful when I was in the store, but that's about the only good thing I can say. They delayed my sofa delivery not just once, but twice, maybe even three times. So I ended up getting my sofa a whole month later than they initially said. It was so annoying because I'd planned my room decor around the sofa arriving on time, but no luck. They hardly told me anything about the delays, which was a letdown. It made me wonder if I could trust the company at all. It was such a stressful time really, and they could have managed it all much better.
£3000+ sofa
The showroom was fine and the customer service post-purchase was okay. But, the sofa we purchased was a bit disappointing. We spent over £3000 on it, but it seems like a basic piece that could be found in any furniture store. The fabric is good, but the seat cushions aren't very supportive and the back cushions are already losing their shape after just two months. Considering the price we paid, we were hoping for better quality. Feeling let down by the value for money overall.
Emperor bed purchase
I bought an emperor bed from this company not long ago. At first, I was happy with it, even though I noticed a bit of a wobble when putting it together. But then, after less than a year of using it, the headboard suddenly split and the whole bed fell apart. It was pretty disappointing, to be honest.
Oakham Furniture purchase
I bought some furniture from Oakham Furniture recently and the staff at the showroom were really great. They helped me choose some samples and showed me a few different sofas. The whole ordering process was easy and quick, all done in person at the store. I liked that they kept me updated via email on when the delivery would be, it made things really convenient. When the sofas finally came, I was really impressed with the fabric quality and how amazing the furniture looked. I wouldn't hesitate to tell others to check out this place if they're looking for top-notch furniture.
Exmouth Sofabed
I'm absolutely in love with my Exmouth Sofabed! It's so comfy and the design is top-notch. The quality of the style and material is just amazing. Plus, changing it from sofa to bed is a breeze. All in all, I couldn't be happier with my purchase.
We got a lousy sofa
The sofa we bought turned out to be terrible, it's really poor quality. We're hoping that customer services can help resolve the issue quickly.
Comfortable and stylish sofa
I must say, I was really impressed by my time with this company. The showroom was delightful and helped me pick out the ideal sofa for my living room. Buying it was super easy, and it arrived really quickly. The staff were so nice and supportive the whole time, which was a nice surprise. The sofa itself was even better than I hoped for - comfy and stylish. Plus, the delivery team were really professional and quick. All in all, a fantastic experience with this company.
Sofa purchase
I have to say, my experience with this company was really smooth. Everything went perfectly from ordering to delivery. The sofa arrived on time and in great condition, and I'm absolutely thrilled with it. The staff in the store were so helpful and professional too. All in all, a top-notch experience.
Sofa purchase
I just wanted to say, I was really impressed with the service I got from this company. They had such a huge range of sofas and fabrics in store, and the staff were so helpful and really knew their stuff. Ordering was a breeze, and the delivery was really quick. I'd definitely recommend popping in and having a chat with the staff - they're great!
Sofa bed purchase
This place is amazing for anyone wanting top-quality furniture. The showroom is so welcoming, the staff are really helpful and give great advice. They have loads of different fabric samples for you to try out, so you can see how everything will look in your home. Dealing with this company was really easy all the way through. The delivery went really smoothly, and they kept me up to date at every stage. And the sofa bed - wow! It's honestly the best I've ever seen. The sofa is so comfy, and you'd never even know it turns into a bed. The bed itself is really spacious and gives a great night's sleep. Switching between sofa and bed is so simple - a real stroke of design brilliance. We absolutely love our new purchase.
fantastic quality sofas, efficient delivery
I'm really pleased with the quality of my new sofas, they're exactly what I wanted. The delivery company were great, they were efficient, polite, and kept me informed the whole time. Although my order did arrive a bit late, around 3 weeks overdue, which was a bit disappointing. Despite that, I am really happy with my new sofas and the service I received.
Gorgeous Sofa Bed
I absolutely love my new sofa bed, it's just what I was picturing. Esmee and Jasmine from customer service were so helpful when I needed some last-minute delivery help. The Atlas delivery team were fast, efficient, and kept me in the loop about their arrival time. All in all, a brilliant experience!
Furniture delivery and sofa addition
The delivery from this company was top-notch. They gave us clear and accurate info about when our stuff would arrive, so we didn't have to worry. The delivery guys were spot on - professional and quick. The furniture is gorgeous and now our living room is extra stylish and comfy. I'm really happy with this company and would definitely tell others to check them out.
Payton 2 Seater Sofa Bed with mattress upgrade
Our recent purchase of the Payton 2 Seater Sofa Bed with a mattress upgrade was fantastic. We initially planned to use it as a guest bed, but ended up sleeping on it ourselves for a week while waiting for our new bed to arrive. The comfort level was truly exceptional, and we would definitely recommend getting the mattress upgrade. The sofa bed fits in perfectly with the decor in our office, adding a touch of elegance to the room. The delivery men were very professional and polite, even going the extra mile by taking off their shoes and showing us how to open and close the sofa bed. All in all, it was a great purchase that we are really pleased with.
SoFab purchase
Buying a sofabed from this shop was a breeze, no stress at all. The customer service there was top-notch, with the staff being super friendly and helpful. The lady in charge of our order kept us in the loop on our sofabed's production progress, which was fab. We haven't had a sleep on it yet, but as a sofa, it's amazingly comfy and looks great in our living room.
Customized sofa purchase
I recently ordered a custom-made sofa from this company and I have to say the craftsmanship is outstanding. Although there was a slight delay in delivery because of my own error, the sofa arrived in perfect condition. There was a little water stain that I think occurred during transit, but they promptly sent someone to my house to sort it out. I am extremely pleased with the sofa's quality and the professional service they offered.
Sofa purchase
The woman who assisted me with my order was absolutely wonderful. She really went out of her way to ensure everything was sorted to my liking. She made the whole process really easy and stress-free, nothing was too much trouble for her. I'm over the moon with my new sofa, it's even better than I had hoped. The delivery men were also great, they arrived on time, were polite, and took extra care bringing the sofa into my home without any damage. Overall, it was a fantastic experience from beginning to end.
Invested in 2 couches
Well, I just want to say that the staff at this place were really fantastic, you know? They were so polite and helpful, it made our shopping trip really easy. We popped in a few times and they were consistently great with their service. The only hiccup was that the delivery took a tad longer than we thought, but they did give us a heads up about it beforehand. Overall, I'd say it was a really good experience and we're happy with what we bought.
Sofa Beds Purchase
I popped into the showroom in Hertford the other day to have a look at the sofa beds. I was happy to see that the pieces were really well-made and sturdy, just like the great reviews I had seen online. Lara was brilliant and really knew her stuff, she answered all my questions without any trouble. I liked that I could take home some fabric samples to help me picture how the sofa would look in my place using their big fabric sheets. I was really impressed by the quality of the products, Lara's top-notch service, and the discounted prices. I'll definitely be ordering online very soon.
About Darlings of Chelsea
Are you looking for a centerpiece for your living room? Need a sofa or sofa bed to complete your home? Want to buy furniture online for simplicity but unsure of which company to trust or which is reliable? Keep reading to discover all about the luxury British furniture company Darlings of Chelsea and hear about the experiences of their customers through honest customer reviews.
About Darlings of Chelsea
This uniquely British leather and fabric designer specializes in individually crafted luxury furniture including sofas, corner sofas, chairs, and beds. Their main focuses are on the quality of each piece and on their dedicated customer service. Every product is handcrafted with high-quality materials and a large proportion of their pieces are made in the United Kingdom, emphasizing their reliance on British craftsmanship and resulting in faster delivery times for customers. The company's customer service is personalized with each customer having a designated account manager to attend to their needs and requests promptly. This ensures customer satisfaction as there is clear communication between consumers and the company, leading to informed purchases and fewer returns. The quality of their customer service has even won a Best Business Award, with the Chairman of the Judges praising their combination of service and product quality as a "winning formula".
Customer
Besides their online store, Darlings of Chelsea has showrooms in Birmingham, Fulham, St. Albans, and Surrey. Their product range includes sofas, corner sofas, chairs, sofa beds, beds, and accessories. Customers can choose between leather or fabric sofas, with extra options for corner sofas like Recliners, Chaise, U-shaped, and Modular. The sofa bed range has corner sofa beds, fabric, leather, and chair beds. The chair collection features armchairs, dining chairs, love seats, occasional chairs, study chairs, and swivel chairs. In the bed category, consumers can purchase mattresses or bed frames, and accessories such as cushions, rugs, footstools, and tables. Darlings of Chelsea also offers the chance to book an appointment with a personal shopper on their website for a fully personalized shopping experience.
Complaints, Compliments, and Tips
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Categories Darlings of Chelsea
Online shopping | Homeware Reviews & Experiences
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Letzte aktualisierung: November 2024
Review with most votes
i fall in love with my new Sof
my 3 seater sofa is so amazing, i booked this online from the website, one thing i want to add is that i am very impressed with the customer service support and the quality whi... Read onBy: Kai Maars