Diamonds Factory23 reviews
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Engagement and wedding rings
Where do I start… first of all this is my second order with diamond Factory. First was fine no bother. This order for two rings was due for delivery on Friday under their “guaranteed 24hr” delivery slot. Nothing arises over the weekend and has turned out Diamond Factory’s courier has lost the parcel raising an investigation will take minimum 6 days along with it not being guaranteed they will find the ring. I was then told by a rep of theirs in the company my parcel was in fact delivered, left in a safe space and GPS confirmed this is within 10m of my property. This was extremely stressful now as nothing was clear and I was worried their courier had left a £3k set of rings in a bin outside my house without telling me. Turns out this was nonsense.. I was then offered £100 compensation and told they are “sorry I feel this way” when I raised my concern for their lack of remorse and consideration to the situation. After £100 was reflected I was offered £270 towards another diamond which again was rejected as pitiful considering the logistics I was left with in regards to plans and also would take 2-3 weeks. I’m now left with no ring, a disappoint customer, a disappointed partner and having to cancel a multitude of plans which were in place for this. All in all, customer service lacking, no one willing to take responsibility and a total disgrace. Disappointed and frustrated. Left up sh...ts creek with both Michelle and James not bothered about the situation one bit. More concerned about getting me off their books as quick as possible. Never again, do not risk your engagement on this company it’s not worth it.
Ring
Awful company, lack of communication!
Gave wrong delivery date.Ah- mazing !
My sister loves diamond and on her birthday i wanted to gift something very special. Diamond factor is really helpful and i got the unique designs with the hundred percent guarantees. i received the order on time and the whole experience was nice for me.
About Diamonds Factory
If you are considering buying from this company but don't know what they sell or what to actually expect from the quality of their products, read on and check out some customer reviews!
About Diamonds Factory
This family run business grew out of the success of their ancestors who worked as amateur bankers, protecting the valuables of everyone in their nearby community. This role in the society was held for over four generations by the Jain family, gaining trust and respect. It was from this beginning that the Jain family decided to take their earnings to start producing beautiful jewellery for their local people. With the 3rd generation of the family, the jewellery side to the family business began to swell with the use of precious stone, diamonds and platinum. They are now internationally respected jewellers with stores in over 70 countries throughout the world.
Customer Services
Diamonds Factory offers various different types of jewellery both by type and by occasion and these categories are presented on the website home page. Each of these present the option of designing your own, with a list and drawing of the possible designs.
Firstly in the Engagement Rings category there are seven possible styles: Classic Solitaire, Halo Rings, Side Stone Rings, Three Stone, Vintage, Matching Sets and Cluster Engagement Ring, as well as the option of 10 different stone shapes such as round, emerald, oval, pear and heart. The available metals for this category are white gold, yellow gold, rose gold, platinum and yellow with white gold or rose with white gold. There are also 13 available setting types, of which the most common is 4 prong.
The second category is Diamond Rings, which offers 13 different styles, two/three/five/seven stone, half/full eternity, eternity rings, petite, black diamond, cluster, mens, fashion and delicate, as well as 9 options of stone shapes, with similar options to the engagement rings, and the same available metals and same setting types.
The Wedding category consists of 7 different styles, 4 for her: Plain, Diamond, Contemporary and Shaped, and 3 for him: Plain, Diamond and Contemporary. There are four available shapes: round, princess, baguette and mixed shapes, and four availalbe metals, white gold, yellow gold, rose gold and platinum, and finally 9 setting types.
The Earrings category offers 9 different styles: stud, halo, black diamond, drop, cluster, hoop, designer, journey and delicate, 11 stone shapes, the same four metal types as the wedding options and 11 setting types.
The Pendant category consists of 11 styles: solitaire, halo, cross, black diamond, circle, journey, cluster, heart, designer, delicate and drop, 7 stone shape styles, 4 metal types and 10 setting types.
Finally, the Bracelet category offers 5 styles: tennis, designer, delicate, bangles and charms, with 3 stone shapes, 4 metals and 8 setting types.
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Contact Information
7 Hatton Garden
EC1N 8AD London
United Kingdom
📧 service@diamondsfactory.co.uk
Categories Diamonds Factory
Online shopping | Fashion Reviews & Experiences
Page Statistics
Seite online seit: 30 May 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
Ah- mazing !
My sister loves diamond and on her birthday i wanted to gift something very special. Diamond factor is really helpful and i got the unique designs with the hundred percent guar... Read onBy: Arena