Diamonds Factory Reviews
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First-time purchase
As a new customer, I must say that ordering was really easy and straightforward. I received clear communication throughout the entire process, keeping me updated at every stage. The end product looked very elegant and is ready to be gifted. I'm really impressed with the service I received.
Wedding ring purchase
Oh my gosh, my experience was incredible! The staff were really lovely and understanding, they actually listened to what we wanted and gave us all the time we needed to decide. I'm deaf, and they even had someone who could sign language, which was so cool! It was such a surprising and wonderful experience. I'm so excited to wear my ring on my wedding day, I can't wait!
Ring Purchase
I recently bought a ring from this shop and I have to say, I'm really let down by the service I got. They said they'd keep me updated all the way through, and send me a video of the ring after it was made, but none of that actually happened. The customer service was really poor, it felt like they were only interested in getting my money rather than making sure I was happy with what I bought. The lack of communication and follow-through left me feeling really disappointed.
Heart-shaped gold and diamond pendant
I've just bought something else from that shop for the second time - a lovely heart-shaped pendant made of gold and diamonds. It arrived quickly and was packaged really well, which I thought was great. The design of the pendant is just stunning, and I'll wear it with pride to remember my parents. All in all, I'm really pleased with what I bought and the quality of the product.
Shiny ring for my ma
I bought my mum a lovely ring from this place and it was really nice! The staff were so friendly and helped me choose the best one. They even gave me advice on how to look after it. I will definitely be returning in the future.
Ring shopping experience
I just want to say, Lauren is like a diamond in the rough! She helped me find the perfect ring and answered all my questions. The Glasgow branch is awesome and I would definitely recommend them to anyone looking for some bling bling!
Diamond ring purchase
I bought a diamond ring from their store not long ago. Sadly, it only lasted three days before a stone fell out. When I sent it for repairs, it came back damaged and without the hallmark. I thought it was good quality, but the craftsmanship let me down. On top of that, I had to wait four weeks for it to be fixed, which seemed like forever. The customer service was great when I bought it, but disappeared after the problems. All in all, my experience was really disappointing.
diamond engagement ring
I just got myself a sparkling diamond engagement ring and I've got to say, the whole experience was top-notch! Ordering it was a breeze, with clear communication all the way through. They kept me in the loop about the delivery and it arrived right on time. The ring looked just as stunning as it was described - super stylish too. I'm over the moon with my purchase and would definitely suggest this company to anyone else.
Wedding rings purchase
After looking for ages, we eventually found a salesperson who really knew their stuff when it came to wedding rings. Radwan was brilliant - really patient, knew his stuff, and made everything so much easier for us. We finally bought our rings today and we're absolutely thrilled!
Ring purchase
I recently treated myself to a beautiful ring that I ordered online. The whole process was super easy and they even sent me some adorable emails to let me know how my order was coming along. When it finally arrived, it was in such a lovely box and the ring itself was even more stunning in person than it was in the pictures!
Engagement ring purchase
Buying an engagement ring can feel daunting, but the customer service I got really helped me out. Lauren was amazing – she made me feel at ease and reassured me throughout. She was so friendly, genuine, and super helpful. She took the time to patiently answer all my questions and made sure I was happy with everything. Her speedy emails and thoughtful follow-ups really blew me away. I can't thank her enough for all her hard work and support.
Wedding bands purchase
My fiancé and I recently bought wedding bands and the customer service we got at the Bristol office was top-notch. Tamara was really helpful and knew her stuff, she helped us choose the right diamonds, colours, and ring sizes. She made the whole experience easy and enjoyable, looking after us every step of the way. From our first appointment to getting our rings three weeks later, everything went smoothly and quickly. I wish we had found this place sooner, the quality for the price is amazing. I definitely suggest using their services and I wouldn't think twice about going back.
Engagement ring purchase
I just want to say, my experience at the store was absolutely outstanding. When I walked in, the staff there greeted me warmly and made me feel so welcome. They really knew their stuff and gave me top-notch customer service. Especially Emily - she took the time to find out what I liked before helping me choose the perfect engagement ring. The selection of jewellery there was really impressive, and I loved that Emily took the time to teach me about all the different metals and gemstones. What I liked most was that I never felt pressured to buy anything - the staff were total pros. Emily really impressed me with how she tailored her suggestions to my taste, making sure I found a ring that was just right for me. The staff's attention to detail and care was something special, something you don't see often in shops. I had a truly memorable experience and I'd definitely recommend this store to anyone looking for amazing jewellery and top-notch customer service. I can't wait to go back for more shopping in the future.
Diamond Jewellery Purchase
I recently ordered from this shop for the first time and I have to say, I was really impressed. The staff were so nice and approachable, which was a nice change from other stores I've been to before. They were really helpful the whole way through and made sure to keep me in the loop about my order. The diamond jewellery I bought was top-notch quality and I'm over the moon with my purchase.
Ring purchase
I bought a ring online not long ago and I have to say, the customer service I got was top-notch. The whole ordering bit was easy peasy, and I liked getting the updates via email. This lady called Mia, who was looking after my order, was really on the ball and totally got how important it was to get my ring in a hurry. She really went out of her way to make sure it got to me quickly. I felt like she had my back the whole time and the effort she put in to sort out any issues was really impressive. All in all, it was a great experience thanks to the amazing service she provided.
Wedding ring purchase
The customer service I received from Lawrie Cox in the Repairs & Assessment team in Birmingham was outstanding. When I had issues with my engagement ring, Lawrie went out of her way to make sure we were looked after. Despite some initial confusion about the loose diamond, Lawrie identified the problem as a manufacturing error and fixed it. She kept us updated, communicated well, and showed genuine care and support the whole time. Because of Lawrie's dedication and professionalism, we decided to buy our wedding rings from DF, knowing she would still be there for us. Her commitment to customer satisfaction is impressive, and we probably would have stopped using the brand if it wasn't for her. Lawrie Cox is truly incredible!
Ring sizing, helpful staff, stunning ring
I recently went to this shop to buy a ring and even though there were some sizing issues, the staff were really understanding and helped sort it all out. The ring is beautiful and I had a great time in the store.
Ring purchase
After reading all the positive reviews, I thought I'd go ahead and order a ring for myself. And let me tell you, I wasn't let down at all. The service was just brilliant, communication was spot on, and the delivery service was top of the line. I was absolutely thrilled with my ring, so much so that I've already put in an order for another one. I'm really looking forward to its arrival!
Recent diamond ring purchase
I bought a beautiful diamond ring from this shop not long ago, and I have to say, I was really impressed with how well they treated me. The man I spoke to when I was looking at the ring really knew his stuff - he was helpful and truthful, which I really liked. His customer service was great, which made buying the ring easy and fun. I can't praise him enough for being so professional and knowledgeable.
Engagement ring
I recently got a really shiny ring and it's absolutely beautiful! I was shocked at how shiny it was when I first saw it in the box. Not to mention, the lady who assisted me in choosing it was so lovely and answered all of my questions. I also received it earlier than expected. It's like the most amazing surprise ever!
Review with most votes
Ah- mazing !
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