Dunelm31 reviews
This score is based on 31 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Home furnishing purchases
My recent trip to the store was absolutely brilliant. The staff there were so friendly and really knew their stuff, they helped me find everything I needed for my home. The stuff I bought is top quality and has made my living space look fantastic. There was such a wide range of items to choose from, it was easy to find exactly what I wanted. The only thing I would say is that the prices were a bit higher than I thought they'd be, but the quality makes it worth it. It would be nice to see some discounts or better prices though. Overall, I'm really happy with what I bought and would definitely recommend this store to anyone in need of some high-quality home furnishings.
Recent purchases of home furnishings
I've been coming back to this shop quite a bit and I must say, the stuff they've got is top-notch. Whether I'm browsing online or in person, there's always plenty to choose from and I've never been let down by anything I've bought. The prices are fair too, especially when you look at what other shops are charging for the same kind of things. All in all, I'm pretty happy with what this store has to offer in terms of quality, variety, and cost.
Large lampshade purchase
I bought this big lampshade on sale, thinking it would work for both my ceiling and table lamps. But when it arrived, it was totally wrong for a table lamp - the fitting was all off and it wobbled loads. I gave customer service a ring, and they told me to bring it back to a pick-up store in a bin liner or box. I was gutted because the product wasn't what I expected and didn't do the job I needed it to do.
Online order disappointment
I had a really disappointing experience with Dunelm recently when I ordered something online. I placed my order on a Tuesday and was told it would be delivered by that Friday. So, I changed my plans to make sure I was at home to get it. But then on Friday afternoon, I got a message from the delivery company saying it wouldn't arrive until the next Monday, when I'd be away on holiday. It was really frustrating and upsetting to have such poor communication and consistency.
Soft furnishings purchase
I went shopping for some soft furnishings at this store recently, and I must say I had a really good experience. The staff, especially this guy called Gary, were so helpful and friendly. Even though they were all busy, Gary made sure to give me a hand and even checked back later to see if I was all sorted. His friendly attitude and great customer service truly stood out. The check-out process was quick and easy, and the staff were nice and helpful the whole time.
Custom curtains with fitting service
I recently had some curtains custom made and fitted by this company, and I have to say, I am really not happy with the service I received. The curtains themselves were lovely and the price was fair, but the problems came after they were fitted. The fitters they sent did a so-so job, they didn't even polish the rail properly, which made it hard to draw the curtains. To top it off, the end stop fell off not once, but twice in just three months! I reached out to them about it, and they said they would call back after talking to the fitter, but I haven't heard from them since. As a result, I had to climb up a ladder and fix it myself, which isn't easy for a 76-year-old with arthritis. I even had to resort to superglue to try and keep it in place. I paid for a professional service, and that's not what I got. I think they should at least refund me for the fitting. It's all been really disappointing, to be honest.
Foam block purchase
I went to the shop to get some foam blocks and thought it would be easy, but it wasn't. I needed help and luckily, Emma helped me out. She was really knowledgeable, understanding, patient, and kind. Emma listened to me and helped me choose the right foam blocks for my project. Because of her, I was able to decide confidently and felt like a valued customer. Emma's customer service went above and beyond and made my shopping trip special.
Plastic storage boxes
I ordered 6 sets of storage boxes and they only sent me 6 individual boxes instead! I was planning to use them for packing up for a move, so you can imagine how irritated I was. I even paid extra for next day delivery, but the boxes arrived two days late. They did agree to refund the postage, but it was quite frustrating.
New bed sheets and curtains
I popped down to Dunelm in Kingston upon Hull the other day to pick up some new bed sheets and curtains. The store was looking really nice, much better than the last time I visited. The staff were super friendly and really helpful, it made me feel like a VIP! They were really knowledgeable and helped me choose the perfect colours to match my room. I felt really valued and appreciated their eye for detail. Massive thanks to the Dunelm staff for making my shopping trip so fantastic!
Curtains
Loved curtains until I noticed they do not match! Will be making contact tomorrow but not hopeful looking at other comments
Its hassle free and budget friendly
I have recently purchased a coffee table from here and let me tell you is IT IS FANTASTIC AMAZING SUPERB !!! I can't believe that the price was so affordable.
F koff
Obviously working for dunelm mill!
About Dunelm
Of course, you want your house to be a place you like to come home to at the end of each day. But where can you find the right furniture and other household goods to make your home as comfortable as you want it to be? One company that can supply these items is Dunelm. But what can you expect from this household goods supplier? How soft will their beds be? Will Dunelm's delivery service send you your new dining table within a reasonable delivery period? And will this shop's customer service really try to help you when you need their assistance? The best informants on matters like these are homeowners that have shopped at Dunelm before. Read their reviews to see if Dunelm offers your kind of homeware. Their opinions, ratings, comments, experiences and more can help you to understand if Dunelm is your kind of furniture shop.
About Dunelm
Dunelm is a company that offers household goods. There is, for example, a range of furniture such as beds, console tables, TV stands, Dining tables, desks, shelves, wardrobes, dining chairs, armchairs, 4-seater sofas, bar stools, dressing tables, coffee tables, sofa beds, bookcases, oak dining room furniture, sideboards, chests of drawers, and mattresses. So you can furnish your dining room, give your living room a new style or create your own home office. For your bedroom, they have a separate category containing bedding, pillowcases, nursery bedding, mattress toppers, pillows, bed sheets, throws, blankets, electric blankets, etc. You don't want people looking through your windows. Therefore, Dunelm offers curtains and blinds. Their assortment contains blackout curtains, roman blinds, voile curtains, thermal curtains, eyelet curtains, Venetian blinds, vertical blinds, roller blinds, and more. These curtains can also be made to measure. That way, you can be sure the curtains fit your windows. Their rugs category contains rugs, runners, and doormats. In their decor section, you can find mirrors, bean bags, home fragrances, photo frames, ornaments, cushion covers, candle holders, vases, wall art, bowls, and more. Of course, you will need some light. Dunelm offers lighting such as wall lights, ceiling lights, outdoor lights, lamp shades, table lights, and floor lamps. For your kitchen, they provide utility, kitchen storage, cooking tools, cutlery, diner sets, laundry tools, pots, pans, and so on. Your bathroom can be adjusted with their towel rails, shower curtains, bathmats, laundry baskets, soap dishes, and toilet accessories. Kids need some special children's items. At Dunelm, you can choose from nursery curtains, nursing chairs, cots, kid's furniture, changing units, and cot beds. And let's not forget about your garden. Dunelm can equip you with garden chairs, parasols, garden decor, garden furniture sets, and garden loungers.
Services of Dunelm
Dunelm has a delivery service as well as customer service to help their customers out.
Complaints, Compliments and Tips for Dunelm
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Categories Dunelm
Online shopping | Homeware Reviews & Experiences | Sport & Outdoor Reviews & Experiences
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Last update: November 2025
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Review with most votes
Its hassle free and budget fri
I have recently purchased a coffee table from here and let me tell you is IT IS FANTASTIC AMAZING SUPERB !!! I can't believe that the price was so affordable. Read onBy: Medenline Jacob