Ernest Jones43 reviews
This score is based on 43 genuine reviews submitted via BritainReviews since 2023.
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I went to pick up my watch from the store today after it got fixed, and, as usual, the staff were really friendly, welcoming, and super helpful. Every time I come here, I always have a fantastic experience. Whether I'm checking out their products or getting my items back after repair, the service is always excellent. I love the friendly vibe and the staff who know their stuff and are always there to help with any queries I have. Keep it up, guys!
Wedding rings
Wedding rings!
Absolutely the worst customer service iv ever come across...my husband and I ordered our le Vian wedding rings from here and what an absolute joke ..my husband still has no wedding ring which we ordered in April and got married in July ..we both ended wearing rings on loan for our actual wedding and as I say my husband still hasn't got one ... absolutely everything went wrong with it that could possibly go wrong ..it's totally and utterly ruined the magic of our wedding rings ...will NEVER purchase from Ernest Jones again ! EVER!
Date of experience: 21 October 2023Diamond Ring
Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No proof even though i asked for it . Just "thats what the worshop says".I only wore it alternate weekends so 12 times max. They offered 20% discount on £365 to replace it. Took it to 2 differen jewellers who see no obvious damage to cause it to fall out. One wouldn't touch it for repair . Another will reset the diamond for £170 . Ernest Jones are a rip off and unhelpfull .
About Ernest Jones
Ernest Jones is a premier British jewellery and watch retailer, established in 1949 by Ernest and Stella Weinstein. The company offers a diverse collection of high-quality diamonds, luxury watches, and fine jewellery. With stores throughout the United Kingdom, Ernest Jones has garnered a reputation for exceptional craftsmanship and prestigious brands. The retailer is a subsidiary of Signet Jewelers Ltd., the world’s largest speciality retail jeweller. Over the decades, Ernest Jones has remained committed to providing exemplary customer service and exquisite merchandise, ensuring its standing as a leader in the jewellery industry.
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Categories Ernest Jones
Fashion Reviews & Experiences | Electronics Reviews & Experiences | Online shopping
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Last update: February 2026
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Review with most votes
Diamond Ring
Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No ... Read onBy: Sara Collins