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Ernest Jones
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Exemplary customer service at Ernest Jones
Ernest Jones is a well-established jeweller and watch specialist that has been operating for over 70 years. I recently purchased a diamond ring from Ernest Jones, and my overall experience was exceptional. The staff at the store were very friendly and knowledgeable about diamonds. They patiently walked me through the different types of stones available, all while taking into account my budget. They made sure to provide me with detailed information about each stone so that I could make an informed decision. What stood out most to me was their attention to detail throughout the purchasing process. After choosing a ring, they took great care in sizing it perfectly for me, ensuring it fit like a glove on my finger. The packaging was also impeccable - the ring came in a stunning box which added an extra layer of excitement when opening it up. Overall, I would highly recommend Ernest Jones to anyone looking for quality jewellery or watches. Their excellent customer service and product knowledge truly set them apart from other retailers in this space.
Wedding rings
Wedding rings!
Absolutely the worst customer service iv ever come across...my husband and I ordered our le Vian wedding rings from here and what an absolute joke ..my husband still has no wedding ring which we ordered in April and got married in July ..we both ended wearing rings on loan for our actual wedding and as I say my husband still hasn't got one ... absolutely everything went wrong with it that could possibly go wrong ..it's totally and utterly ruined the magic of our wedding rings ...will NEVER purchase from Ernest Jones again ! EVER!
Date of experience: 21 October 2023Diamond Ring
Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No proof even though i asked for it . Just "thats what the worshop says".I only wore it alternate weekends so 12 times max. They offered 20% discount on £365 to replace it. Took it to 2 differen jewellers who see no obvious damage to cause it to fall out. One wouldn't touch it for repair . Another will reset the diamond for £170 . Ernest Jones are a rip off and unhelpfull .
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