Ernest Jones20 reviews
This score is based on 20 genuine reviews submitted via BritainReviews since 2023.
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I had to take back a dodgy watch that I got for a special event, and Jane, the store manager, was so helpful in sorting us out with a replacement. Her kindness and chatty nature really made the whole thing a lot more bearable. I'd definitely suggest this shop and the folks who work there.
Necklace for mum
I popped into the shop with my mum to find a necklace for her birthday. The staff were lovely and welcoming! There was a lady named Suzanne who assisted us in choosing the ideal necklace for my mum's 50th birthday. She was extremely helpful and made the whole experience enjoyable. I'm really looking forward to returning to the shop!
Trying to place an order online
I mean, come on, why is it so difficult to accept the United Kingdom as a shipping address? I spent ages trying to place an order because your system wouldn't even recognise the UK as a valid destination. It's just ridiculous and honestly, quite insulting to potential customers like me and my husband, who also had the same issue. Get it together!
Overpriced ring
I bought a ring from that shop not long ago, and I've got to be honest, it really wasn't worth the money. The service I got wasn't great, and it took ages for them to sort out my order. I wouldn't advise anyone to go shopping there, it was just too stressful all round.
Eternity ring issue
I had an issue with my wife's eternity ring, but Nabila, the store manager, was so helpful and sorted it out even though the warranty had run out. She kept us in the loop and genuinely wanted to make sure we were pleased. Ernest Jones is really lucky to have someone like her!
Easy website navigation and 10% discount on first order
The website was really easy to use, so shopping was a breeze. I was chuffed to bits to get a 10% discount on my first order, which was a nice bonus. Gotta say, if it wasn't for the discount, I might have shopped around elsewhere.
Watch purchase
I bought a watch from this company not long ago and sadly, it hasn't been a great experience. The battery needed replacing after just a year, setting me back £120. And now, after only 2 years, it's failed again. When I got in touch with customer service to raise my issues, they just gave me a reference number and basically said my complaint was pointless because they wouldn't do anything about it. I'm really let down by the poor quality of the watch and the terrible customer service.
Necklace purchase
I got this really awesome necklace from here and it's fantastic! The ladies in the shop were really friendly and helped me choose the perfect one. I tried ordering online first, but it was a hassle, so going to the store was much easier. The necklace is so good, I wear it all the time now!
Bracelet purchase
I bought a bracelet but it broke after only a few days of wearing it. When I asked for a refund, they just kept giving me excuses instead of helping me out. It's so annoying and I'm done with their awful customer service!
Diamond ring gift for girlfriend
I just want to say a big thank you to the staff at this store, especially Cara. She really helped me pick out a gorgeous diamond ring for my girlfriend's 21st birthday. Cara's knowledge of jewellery is seriously impressive, and she was so patient and clear in explaining all the different options to me. The customer service here is top-notch, and I didn't feel any pressure to buy anything while I was looking around. It was a really pleasant experience, and I'm so thankful for all the help in finding the perfect gift for my girlfriend.
Ring resizing issue
Recently, I had a really bad experience with this company when I took my engagement ring to get resized. To my dismay, they somehow managed to lose one of the diamonds from it. It was a nightmare, especially considering how important the ring is to me and with my wedding approaching. I only realised the diamond was missing after I asked about the resizing and had already paid for it. This caused even more delays as I had to wait for the ring to come back with the diamond replaced and wait for a refund for the messed up resizing. Dealing with this stress so close to my wedding was totally unnecessary and not what I needed.
Platinum and diamond wedding band
I bought this really nice ring made of platinum with diamonds on it. It looked so beautiful and shiny, I was really happy with it! However, after just 6 months, the platinum cracked and one of the diamond fell off. I felt really disappointed and upset about it. When I returned to the store, the staff there weren't very friendly to me. They asked me to pay more money to get it fixed, which I felt was unfair. I decided that I won't be going back there again and I also warned all my friends and family to avoid that store as well.
Bought an engagement ring
The staff in the store were amazing when I was buying my engagement ring. They were really kind even when I chose the wrong ring, and they helped me even though it was after closing time. Craig was particularly brilliant and made sure everything was just right. Thank you so much!
Hugo Boss watch for husband's 60th birthday
I recently popped into the store in Hanley, Stoke on Trent, as I was looking to get a Hugo Boss watch for my husband's 60th birthday. When I entered, I was greeted by Fran, who was super helpful and friendly. She guided me in selecting the perfect watch and provided top-notch customer service throughout the whole process. I always love coming to this store because Jane, the manageress, creates such a lovely and friendly atmosphere. Her exceptional customer service skills have clearly rubbed off on her team, making each visit a delightful experience. I was really impressed by the service and attention to detail I received at this store. I would highly recommend it to anyone in search of a special gift or jewellery piece.
Quick and Easy Online Purchase
I had a really good time shopping online for my new watch. The website was so easy to use, I found just what I wanted in no time. Ordering was a breeze and super fast, which was great. The choice of watches was amazing and I was really impressed by all the different options. All in all, it was a really smooth and fun shopping trip.
Engagement ring purchase
I popped into the store the other day looking for an engagement ring and I have to say, the service I got was top-notch. The staff member, who I don't want to name, really knew their stuff and helped me pick out the perfect ring for my partner. They took the time to answer all my questions and gave me some really useful advice. Thanks to them, I found a stunning ring that my partner adored. I'd definitely suggest this store to anyone after top-quality jewellery and fantastic customer service.
Diamond necklace purchase
Our time at the store was brilliant! We had a great staff member helping us who was so kind, knowledgeable, and took their time with us. It was easy and fun to pick out and buy the diamond necklace with their help. We felt really appreciated and looked after as customers. We would definitely suggest this store to anyone who wants top-notch jewellery and superb customer service. Big thanks to the staff member who looked after us!
Repaired watch collection
I went to pick up my watch from the store today after it got fixed, and, as usual, the staff were really friendly, welcoming, and super helpful. Every time I come here, I always have a fantastic experience. Whether I'm checking out their products or getting my items back after repair, the service is always excellent. I love the friendly vibe and the staff who know their stuff and are always there to help with any queries I have. Keep it up, guys!
Wedding rings
Wedding rings!
Absolutely the worst customer service iv ever come across...my husband and I ordered our le Vian wedding rings from here and what an absolute joke ..my husband still has no wedding ring which we ordered in April and got married in July ..we both ended wearing rings on loan for our actual wedding and as I say my husband still hasn't got one ... absolutely everything went wrong with it that could possibly go wrong ..it's totally and utterly ruined the magic of our wedding rings ...will NEVER purchase from Ernest Jones again ! EVER!
Date of experience: 21 October 2023Diamond Ring
Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No proof even though i asked for it . Just "thats what the worshop says".I only wore it alternate weekends so 12 times max. They offered 20% discount on £365 to replace it. Took it to 2 differen jewellers who see no obvious damage to cause it to fall out. One wouldn't touch it for repair . Another will reset the diamond for £170 . Ernest Jones are a rip off and unhelpfull .
About Ernest Jones
Ernest Jones is a premier British jewellery and watch retailer, established in 1949 by Ernest and Stella Weinstein. The company offers a diverse collection of high-quality diamonds, luxury watches, and fine jewellery. With stores throughout the United Kingdom, Ernest Jones has garnered a reputation for exceptional craftsmanship and prestigious brands. The retailer is a subsidiary of Signet Jewelers Ltd., the world’s largest speciality retail jeweller. Over the decades, Ernest Jones has remained committed to providing exemplary customer service and exquisite merchandise, ensuring its standing as a leader in the jewellery industry.
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Categories Ernest Jones
Fashion Reviews & Experiences | Electronics Reviews & Experiences | Online shopping
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Last update: November 2024
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Review with most votes
Diamond Ring
Bought a diamond ring that 50% off , still £1500 . A diamond came out after 6 months , took it back to shop , they sent it off to workshop . Workshop says I knocked it out . No ... Read onBy: Sara Collins