F. Hinds Jewellers25 reviews
This score is based on 25 genuine reviews submitted via BritainReviews since 2019.
Featured Reviews
Reviews (25)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.ring lost not
I got engaged, in Paris three weeks ago now. 2 1/2 of those weeks your high Wycombe branch has had the ring for resize as my fingers are so small.
On handing the ring back, the lady was lovely, said it return ready for collection on the 29th.
We popped in last Wednesday 26th to just get an update/see if it was lucky to arrived early. Met by a lady whom wouldn’t get a straight answer. Said it ‘might be back Friday, maybe Sat or maybe Sunday. Maybe sometime’ generally wasn’t fussed or helpful, kept trying to pass us off so she could get back to standing by back counter doing nothing I guess. - not really something we expect to deal with but ok fairs we was calling in unannounced, not invited in to collect.
29th come and gone, no contact. Roll on to today, called the branch 3 times, no answer. So we got in the car, drove down. Greets by a man, whom wouldn’t even provide us an update. Had to point out lady whom we saw Wednesday in her same position did.
So he reluctantly he checks the system. States it’s not in. speaks in a down tone when I request a manager to discuss his lack of help, or want to apologise. To be meet with ‘I am the most senior person here’
I ask to know why it’s taking so long and what can be done. Meet with ‘ok, we have contact details’
I’m appalled. Ruined the whole point of excitement. Can’t bare the idea of someone so careless and lack of ability of giving two ... to have been involved in it.
Honestly I’m disgusted. Shocked that’s how they treat people.
I would like you to be aware of how your staff treat customers and their complete lack of service. Even in a senior position.
Now i have been informed they have lost it! and I have to collect a refund as I am not happy to wait another 2 weeks for them to bother with it again !
Then to top it off even their head office isnt bothered ! clearly great at their services. avoid at all costs because they dont careBattery changing
I had been using F.Hinds for years. Having service life battery changing. This time I had very horrible experience. I did give 3 watches. They did not put in a system 3 watch which was my son watch, Tottenham supporter watch. The manager of Crawley shop Nicole was extremely rude as well as sale assistant Dorota G.. I described the watch by saying Tottenham supporter black watch. She could not find. Advising the watch is not in a store. I asked to call a person whom was taking my watches on Saturday they refused to do. I found the pic of the watch on my camera, then they found the watch. Saying they do not know how Tottenham support watch looking like. And saying I had described it wrong. Sorry what about to spend 2 min and google or do anything to provide the best customer survive. On a first place the shop assistant did not put in a system 3 watch. Then they just say the watch not in a store. Without even properly looking. They should not work in a customer service with the attitude they provide to customers. I would never ever use this store. I do not know whom put such a rude person as a manager too.
Engagement ring
My husband bought my engagement ring here and it lasted 3 years before the diamond fell out, luckily it was into my hand, so we were able to take it in to get repaired. They repaired all 4 of the clasps at a cost of £80, apparently it was not under guarantee anymore. However only a month later, the diamond fell out again, and this time was lost. I contacted customer service who said I should take it into the store and it should be under a repair guarantee. When I got to the store I was told that there was a note on the system from the repair saying they couldn’t promise that the stone wouldn’t fall out again. They said they could send it to be repaired again but it would probably cost me more. I declined. They then offered me their cash for gold scheme, and said they could give me store credit for £20 for it. What a joke. I regret allowing them to repair it and should have put the money towards a better made replacement from somewhere else.
warch strap
I bought a watch strap from Hinds and the top of the strap cracked and the fastener came off and i took it back to the shop and the manager was shocking.
I had my receipt and he said that it was my skin that had caused the damage???So it was not fit for purpose.How can my skin cause damage to the top of the strap?
Eventually he reimbursed me and took the watch and chopped off the strap and chucked in in the bin including the metal part of the watch that you attach the strap to.
I didn't notice until I went into another jewelers and they pointed out that part of the watch was missing.
I went all the way back to Hinds, and showed him what he had done.
He never once apologise.or smiled during the time I was in the shop.
Shocking that people like this have jobs.His manner was appalling I will never visit Hinds again.Necklace
Order took longer than promised to get to me. But it was nicely packed and beautiful.
About F. Hinds Jewellers
For some people, jewellery is a fixed part of their daily outfit. If you take care of the way you look, chances are that you have a taste for beautiful jewellery. If you want some (new) jewellery, you can choose from many shops that sell bracelets, necklaces and other accessories. If you are not too picky, you will probably be able to find something at every shop you visit. But what if you want quality? What are the best shops to go to for qualitative decorations? F. Hinds. Jewellers is one of the suppliers that focus on jewellery. But are they the best place to go to? That is what customers that already own jewellery from F. Hinds Jewellers can tell you. Read their customer reviews with your experiences, opinions, ratings and more. These reviews can help you to get a better view of the company so it is easier for you to decide whether you should buy at this company or not.
About F. Hinds Jewellers
F. Hinds is a company that makes and sells jewellery. The company was founded in 1856 and run by one and the same family. They have more than 115 shops that are located in many of the main streets and shopping centres in England and Wales. Their assortment is subdivided into Engagement, Diamonds, Watches, Clocks, Jewellery, Weddings and Gifts & Collections. Their engagement assortment consists of solitaire rings, stone set shoulders, cluster rings, two stone rings, trilogy rings, bridal sets, eternity rings, wedding rings and more. You can choose between white gold, yellow gold, rose gold, platinum, diamond, ruby, emerald, sapphire, amethyst and more. Their diamond collection includes rings, necklaces, earrings and wristwear. Their watches collection had a variety of strap watches, rose tone watches, quartz watches, solar watches and automatic watches, but also smartwatches and fitness trackers. Their jewellery offers a choice of rings, earrings, necklaces, lockets, crosses, chains, bracelets, bangles, charms, anklets and brooches, which is similar to the products of this retailer.
Services of F. Hinds Jewellers
You can buy their products in their shops but also online. If you order online, your package will be delivered within 2-4 working days, but you can also opt for express delivery or international delivery. If you are not satisfied and you want to return the item or exchange it for something else, you can do so within 30 days. In case of an exchange, they state it will be faster and more efficient to return your order and place a new order for the product that you want to exchange it for.
Complaints, Compliments and Tips for F. Hinds Jewellers
Is your jewellery box already supplied with rings, necklaces and bracelets from F. Hinds Jewellers? If it is, would you be sharing your thoughts on this company? We would like to know whether you are satisfied with the products that you bought and the service you have been given. Is the price equivalent to the quality of the products that they sell? Did you ever encounter any problems and how did this jewellery company handle your complaints? Let us know by leaving a customer review. Your experience and opinion can help potential customers decide whether F. Hinds Jewellers is the right place to show for jewellery.
What are the experiences of customers with F Hinds Jewellers? Read real reviews about this jeweller with necklaces, bracelets, wedding rings, watches & clocks
Bonus!
📊 How did F. Hinds Jewellers shine for you?
Contact Information
24 Park Road
UB8 1NH Uxbridge
United Kingdom
Categories F. Hinds Jewellers
Online shopping | Fashion Reviews & Experiences | Children & Baby Reviews & Experiences
Page Statistics
Last update: October 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
warch strap
I bought a watch strap from Hinds and the top of the strap cracked and the fastener came off and i took it back to the shop and the manager was shocking. I had my receipt and... Read onBy: Chris PHILLIPS