Furniture Village52 reviews
This score is based on 52 genuine reviews submitted via BritainReviews since 2019.
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I just wanted to say a big thank you to the staff member who helped me choose my new sofa. They were so helpful and really made it easy for me to pick the right one. Their clear explanations and professional attitude made the whole experience a lot smoother. I can't wait for my new sofas to arrive and I'm sure they'll be just what I wanted, all thanks to the fantastic help I got.
Bed purchase
I bought a bed from this place recently and oh boy, it was a total circus. It took them three tries to get the right bed to me, but guess what? It was the wrong size! It's like a comedy of errors, a real-life Fawlty Towers situation. They ignore emails and even when you do get through to someone, they're polite but not much help at all. Do yourself a favour and steer clear of buying anything from here to avoid all the hassle.
Super comfy reclining suite
I recently bought a really comfy reclining sofa from here and the whole experience was really straightforward. They made sure to keep me updated on when it would be delivered, and even though it was quite pricey, I'm hoping it will last me a long time. It's so comfortable and provides great support for my back. I did end up getting stain care insurance which ended up using the money I saved from the sale, but I'm keeping my fingers crossed that it will be worth it in the long run.
Sofa and dining table set
I went shopping the other day and I have to say, the service I got was top-notch. A guy called Danny Afgar helped me out, and he was just great - super friendly and really went out of his way to make sure I got everything I needed. He even made me feel really good about my purchase. I'll definitely be going back there whenever I need stuff for the house.
Sofa to mattress purchase
The team at Furniture Village were really helpful and patient when I went there. It was nice to be welcomed politely and not rushed while I looked around. I originally went in to find a sofa, but ended up buying a mattress with the help of Jason. He was so patient and even took the time to find my old order from over a decade ago. I was really impressed with the excellent service and how they paid attention to all the little details. Keep it up, Furniture Village, you're doing a great job looking after your team and customers.
Sofa purchase
I bought a sofa from that furniture shop not long ago and I have to say, it was a really great experience. The staff there were so helpful and really knew their stuff, they took the time to go through all the choices with me. They even gave me tea and biscuits, which was a nice surprise. The salesperson, Afghan, was really nice and made the whole thing easy and pleasant. I walked out of there feeling really happy with my sofa and the whole experience.
Ottoman bed purchase
I bought an ottoman bed from the store not long ago, and I have to say, it was a brilliant experience. The sales rep, Shiva, was so helpful, friendly, and knew everything about the product. She made the whole process really enjoyable for us, with top-notch customer service all the way through. Shiva even sorted out next day delivery for us, which was really kind of her. We'll definitely be back to buy more stuff in the future.
2 seater recliner
I recently bought a 2 seater recliner from this furniture shop and I have to say, Peter and Mickel really impressed me with their delivery service. They were friendly, managed to get the recliner into my house hassle-free. They even spotted a slight mark on the sofa, took photos, and made a note to let their managers know about it. I was really grateful for their attention to detail and the great customer service they provided.
Sofa purchase
I had a really good time at the furniture store the other day. A chap called Ali helped me out and he was brilliant, really looked after me. He listened to what I wanted and helped me choose a fab sofa that didn't break the bank. I'd definitely suggest him to anyone looking for furniture.
New settees and a chair.
I recently bought some new sofas and a chair from this furniture shop, and I have to say, I was really impressed with the service I got. Stewart, the guy who helped me, was so helpful and knew his stuff. He took the time to listen to what I wanted and showed me the different choices without rushing me into making a decision. It was great to not feel pushed into it and actually enjoy picking out my new furniture.
Bed mattress purchase
Kurtiss and Alan were amazing when I visited Furniture Village. They helped me choose a perfect bed mattress and even gave me tips on setting it up. Kurtiss was especially great - he really went the extra mile to make sure I was happy with my purchase. I wish I had some cash on me to tip him, but I'll be sure to thank him next time I see him. Their service was top-notch!
New bed purchase
Oh my god, the service at this shop is absolutely amazing! I bought a new bed and it was delivered on time by Steve and Rhys. They put it together for us and were really nice and professional. I would definitely recommend them to everyone!
Bed and Sofa purchase
I had a wonderful time buying a bed and sofa at Furniture Village. There was a really helpful guy called Jack who knew loads about the products. He could answer all my questions and made everything so easy and relaxed. Jack was nice, polite, and made us feel comfortable, which made us trust our choices. I'm grateful for the great service he gave us, and I'm so pleased with my new furniture. Big thanks to Jack!
Sofa assembly by Matt and Anton
I bought a sofa from the store recently and decided to go for the assembly service offered by Matt and Anton. They were absolutely brilliant! They not only assembled my sofa effortlessly but also kept me in the loop during the whole process. They were really friendly, knew what they were doing, and even took the time to show me how to use the recliner. I can't fault their service at all.
TV unit purchase
I ordered a really nice TV unit from this website, and it was so easy to use. I got my unit quite quickly, and the delivery folks were really lovely. They actually put the feet and handles on for me, which was great. Plus, they let me know when they were coming so I didn't have to hang around all day. It was absolutely fantastic!
Chicago Sofas
We bought 2 Brand new Chicago premium leather sofas , both arrived damaged to the seats, corners of the arms and back very badly puckered an£ twisted, empty of any filling, one of the sofa joins is misaligned and moves , our family and friends have asked us if they are secondhand. Order No. 498825687 bought from the Stevenage store.
Sofas
Hi.
I just want to make people aware of the tricks and gimmicks that furniture village plays on people to sell their products.
I bought 2 sofa's from them which came with the 20yr guarantee and I bought an extra guardsman protection plan.
One of my sofas was delivered faulty, but we were told the sofa shape reforms over time as it was tightly packed.
We have had guardsman out and they have categorically said the damage is not accidental and not due to wear in tear and that it is an issue with the structure and springs. The guarantee covers exactly that - or so I thought.
Furniture village sent a technician and he not only inspected our sofa but tore it up further causing more damage. He had the nerve to claim that someone e has been jumping on the sofa and that it is not covered. We do not have any young children and as adults obviously will not do something so ...
They have treated us as ..., made up some ... excuse and simply want to not take responsibility for a poorly made product that should be covered
To make it worse, I spoke to a resolution advisor who is meant to help provide a solution (as the name says). Instead he fobbed me off and said go get a private inspection as we cannot do anything
Furniture village had NO problem taking thousands of pounds from me and charging me extra for the cover but when it comes to their guarantee it is a joke!
Beware people, they will make up any excuse not to cover your product as they are only after your money.
If you haven't yet experienced this, I hope you don't have to, but when things go wrong, they turn there back on you and take no responsibility and treat you like ...!Sofa or 75% refund. You decide
For every dissatisfied customer there is the potential to resolve the issue but having read many of the other reviewers stories on here I can’t but help think customer satisfaction isn’t Furniture Village top priority. Profit comes before all else.
It may help those who don’t know that Furniture Village ( FN ) don’t actually have a Customer Service department.
They let one of two departments handle ‘ issues ‘, which you talk to is based on where your order is in the pipe line, pre or post delivery oh and if you bought the item online or in store. Online purchases seem to have a better level of protection should there be an issue. Their web site claims you can get a full refund should you have a change of heart prior to delivery ( or an Attempted delivery) but only if ordered online. Order in store and they will want %25 of the order for what they deem a ‘cancellation’ even if it’s not your fault., which brings us nicely to my own issue which is still ongoing .
The short version is a sofa couldn’t be delivered due to a tight fitting staircase and a slightly larger fitting sofa !
This was always going to be an issue as my current sofa was a tight fit and the new one was larger but then I stated this when ordering and stupidly believed the sales person when they said it could be dismantled if it didn’t fit but failed to mention at a cost of over £100 to myself.
As previously stated FN don’t have a Customer Service department so they don’t care about customer satisfaction, each person you speak to in the store will spout out the same line not matter how far up the chain you go. Any complication is the responsibility of the Customers and thus the fault of the customer so the customer must pay to get it resolved no matter what was said prior to ordering.
You have been warned .2 sofas
To start with I would like to point out that due to long delivery times, many people leave good reviews for furniture shops, just based on the sales staff in the shop, and not the service they received when there is an issue. So read reviews thoroughly.
I thought you couldn't get any worse customer service than DFS, but Furniture Village have found a new low.
We ordered two sofas on the 15th November 2022, and we were told that delivery would be 10 weeks. This timing would fit in perfectly with the renovation of our new home. However, we were contacted by Furniture Village early in January to say that one of the sofas was in, and that they wanted to deliver it. I explained that we were told it would be 10 weeks, and that we wouldn't be in a position to accept delivery until around that time. To this the lady replied that they didn't have room in their warehouse, and that they would charge me for storage.
This was later rescinded after I made a complaint.
At around the 10 weeks delivery originally quoted both sofas were delivered (minus the fabric care package that was supposed to be included). However, it was pointed out that one of the sofas was damaged (it looked like it had been dropped out of the lorry), causing significant damage to the frame. And I was told that I would be contacted by Furniture Village to resolve the issue.
After waiting several days to hear from Furniture Village, I eventually called them. I can't remember the excuse they gave for not contacting me, but I was told that they would send someone out to inspect the sofa, and then someone would come to repair it.
The damage wasn't just a scuff, it was heavy impact damage to 2 corners of the frame. So I said that I would like a replacement. I was told that replacement would take up to 10 weeks (yes another 10 weeks).
Several weeks later, and I still hadn't received any correspondence at all. So I called FV and was told that delivery would be on the 24th April 2023.
I also chased up the fabric care package again, and was told that it would be sent out.
The 24th of April was getting closer, and I still hadn't received any correspondence. So I called FV again, and was told that delivery to the depot would be by the 28th April, and that I would be notified.
After still receiving no correspondence I called again, and was told that delivery would be today (2nd May 2023). And I was told that I would receive a text message on the evening of the 1st May.
No text message was received on the 1st May, so I called FV this morning (2nd May), to find out what was going on. I was told that they hadn't received my sofa from the national depot. I asked why I hadn't been notified, as they would have known the previous week. But they were unable to give me an answer.
I have now waited 24 weeks, and still don't know when delivery will be.2 SETTES AND A FOOTSTOOL FROM FURNITURE VILLAGE
Furniture Village. We bought 2 settees over 2 years ago (1month out of guarantee), We are older people and do not have youngsters jumping all over the furniture. The Footstool barely gets moved but has tears/rips along the bottom, where the material was stretched too hard over a sharp edged backing board.
Both settees are showing sign of wear and tar in as much as, the material rucks up and needs to be smoothed back into place after each sitting. I think this maybe due to the inferior foam inside which is deteriorating.
We were hoping that this would be the final settee we would ever have to purchase . We are so angry and disappointed and FV are simply not Interested.
About Furniture Village
You cannot live in a home without some comfortable furniture to sit on, eat at and sleep in. But where can you find such furniture? There is a wide variety of furniture shops, so the choice is not always easy. One of the shops that you can visit is Furniture Village. But what kind of quality is to be expected from their beds? How sturdy will their tables be? Will their sofas last for years? How will they manage the delivery? And do they have a customer service that wants to help customers to make sure they walk out a happy customer? Before you decide to shop at Furniture Village, first read the reviews written by customers that have already bought items at Furniture Village. Their experiences and opinions can inform you of everything you might need or want to not beforehand. After that, you can make an informed decision about visiting this shop or not.
About Furniture Village
Furniture Village is a furniture shop. They offer sofas and armchairs like recliner sofas, 4 seater sofas, swivel chairs, corner sofas, 2 seater sofas, wingback chairs, sofa beds, 3 seater sofas, fabric sofas, Chesterfield sofas, modular sofas, riser recliners, cuddle chairs, leather armchairs, fabric footstools, leather footstools and more. For your living room, they offer the aforementioned sofas and chairs, but also coffee tables, nests of tables, side tables and desks and chairs for your home office. In their dining room section you can find display cabinets, oak TV units, oak sidevboards, bookcases, shelves, glass dining sets, table & 4 chairs, wooden chairs, high glass dining tables, marble dining tables, wooden dining tales and more. And for your bedroom they offer Ottomans, bed frames, king size beds, single beds, double beds, guest beds, roll up mattresses, memory foam mattresses, dressing fables, chest of drawers, bedside cabinets and children’s furniture.
Services of Furniture Village
You can order furniture form Furniture Village by placing an order on their website. Furniture Village will send and deliver the items right to your home. They offer regular delivery service, but also premium delivery service. This premium delivery service often includes installation of the furniture. If you are a new customer, they give you £25 off on the first order that you place on their website. If you want to even need to contact their customer service, you can reach them via telephone, but it’s also possible to send them a message via their online form.
Complaints, Compliments and Tips for Furniture Village
Does your home already contain furniture from Furniture Village? If that is the case, then we would like to know everything you feel willing to share about this company. How did they manage the delivery? What is your opinion on the product itself? How comfortable are their beds? Are their tables sturdy enough for your household? What kind of customer service do they provide? Would you shop at Furniture Village again? Share your experience and opinion by writing a customer review and posting it on BritainReview.
How sturdy is the furniture from Furniture Village? Read customer reviews about their sofas, beds, wardobes, tables, recliner chairs & kid's furniture
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Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: December 2025
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Review with most votes
I Stubbornly recommend Furnitu
I have visited them, known their website for quite long. Bought and used the furniture. Just the range, variety and vividness of it will surprise you. I highly recommend my neig... Read onBy: Darwin Woods