Spotlight: What are our customers saying?
I have visited them, known their website for quite long. Bought and used the furniture. Just the range, variety and vividness of it will surprise you. I highly recommend my neighbours, friends, fam...Read on
furniture village old trafford. ... cozee leather sofa 4 months old but they just ignore customers please be carefull buying from furniture village,any where...and dont get conned into buying the ...Read on
Don't trust the 20 year structural guarantee, it is utterly useless. 2 years ago we bought a dining table worth a grant, we thought we ... an amazing deal as we only payed £600. 2 Years after the t...Read on
What an absolute shower of the proverbial this company is. They do not answer the phone, they do not keep you updated with any delays, changes or issues with your order whatsoever. You have to chas...Read on
I orderd it near start of May and have kept being told that someone will phone the next day to arrange delivery but nobody does and they claim because of their systems I cant cancel the order and ...Read on
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I Stubbornly recommend Furniture Village to people :)
I have visited them, known their website for quite long. Bought and used the furniture. Just the range, variety and vividness of it will surprise you. I highly recommend my neighbours, friends, family, everyone ask me or sometime even not :)
There is a stylistic approach in their furniture sets, great touch, the units, shelves, tables, coffee tables, nests, awesome !
The quality is something I can gurantee and you can see yourself. Durability is also a strong factor in it.
cozee leather sofa
furniture village old trafford. ... cozee leather sofa 4 months old but they just ignore customers
please be carefull buying from furniture village,any where...and dont get conned into buying the gurardsman, 5 year guarentee because its totally worthless..even their 2 year manafactures warranty 2 year warranty is non excistant in may 2021... we orderd a cozee. 3 seater leather sofa.cost £1100 we were conned into buying guardsman 5 year extra guarentee. because its totally useless .
we waited till the end of october 2021 to get this sofa,
looked great . felt very comfortable it was springs inside...
the cushing inners..
looked good felt nice and comfy ..then about 6 weeks after..we noticed the cushion had sags in the leather,
a crease started to form..leather with a ... crease and sagging cushions. did not look good.tried to call them but impossible.nobody around.tried email too.
they wont reply either. tried to make a claim on the 5 year warranty but they wont do anything if its still under manufactures warranty.
so we tried to sit on one cushion to see if the cushion plumped back ..but not enough to take the sagging out..then we started to feel the springs in the cushions come thru. tried to phone these people..but cant get through..emailed them but no reply,,
so went back to the store..told them the fault.
they we quite good and emailed.their claim dept.
a few days after i got a email.asking me to send photos.which i did. got a reply finally..sombody will get back to us shortly..we did get a call from an asessor..saying they cannot even look at the sofa for months..then make a decision.and get back to furniture village.for them,to get back to me.but by then the leather will need replacing .so a total waste of time.
i gave my old sofa to the charity shop.thinking id bought a decent sofa from a reputable company.
so people be very aware..cozee leather sofas have paper thin cushion inners. not like in the show room the sofa ..like you sat on..i even asked for the one in the show room..but thats a special item..
my sofas only 4 months old.with a 5 year guarentee
and starting to look like a dossers sofa now
and ive not heard a word from furniture village o r even an email after i sent the photos.
they claim they cant do anything because of the pandemic. can you imagine what there sales people have to put up with all these faults none of their problem.......
update....18 march 2022
not heard anything frome them yet.
Don't trust the 20 year structural guarantee, it is utterly useless. 2 years ago we bought a dining table worth a grant, we thought we ... an amazing deal as we only payed £600. 2 Years after the table has cracked form the middle. Something you would not expect from a £1000 table, but anyway we thought we we save with the 20 year guarantee. An independent company was sent to make a survey an while making the survey they cracked the table even more just to prove it was manufacturer issue. Here is where the trouble begins, it has taken them over 5 months to reach back to us and serval followup calls(with the 1 hour waiting time).For our surprise they said we are not entitle for a replacement as that only happens on the 1st year. The also said that our dining table has devaluated as when you buy a car(that is an actual quote from them) and we have been left out with three options:
1)In order to get the table fully fixed we have to pay £300 as they say our table is worth 399, and they are selling it for £700
2)Get a £399 voucher for other products with them(not a change)
3) They give us £100 and we keep a ... broken dining table.
We are still in shocked as is nearly impossible to reach them and callsback never happen within the expected time frame.
Please avoid buying from them as you worn get any after sales support.
What an absolute shower of the proverbial this company is. They do not answer the phone, they do not keep you updated with any delays, changes or issues with your order whatsoever. You have to chase them constantly if you want any info, and good luck actually trying to ever speak to anyone over the phone.
Initially my order was delayed by several weeks, despite a promised 11 week delivery time. Apparently I was informed about this.
No, I wasn't.
Eventually, I was given a date that the item would be in their warehouse. This was then delayed by a week. Then I was given an actual delivery date. Which was then put back by 3 days due to an error; something about "paperwork issues" - it was them that gave me the date in the first place!
I was promised a text the day before delivery giving me a time slot.
Did I get a text? What do you think?
On the day of delivery, I'm waiting around, not going out doing other things I could be doing, and I've still had no communication regarding delivery. So I spend an hour trying to speak to someone on the phone. Eventually I'm given the number for the Doncaster delivery depot, only to be told that apparently I'm mistaken, and the delivery date is a day later!
What an absolute joke this company is from start to end.
I completely regret giving these cowboys my money. If I ever have any warranty issues I'll probably just set fire to the ... thing and buy from elsewhere. I dealt with the Hull branch but I'd imagine they're all as inept as each other.
Avoid at all costs.
I orderd it near start of May and have kept being told that someone will phone the next day to arrange delivery but nobody does and they claim because of their systems I cant cancel the order and get a refund.
Seems like a scam. They wont deliver and they wont refund the money.
Mattress and pillows
I am so disappointed with the service I have received. We went into the guildford store in early April, and purchased a very expensive mattress (over £2000!!) and was told we would receive 2 free pillows as well. The sales person told us delivery would be 3 weeks… 3 weeks came, and no mattress. So we had to call them on MULTIPLE occasions to chase them for a date for delivery. We were told they didn’t have the mattress, but they had the 2 pillows (useless without a mattress to lie on). We then had to wait 2 more weeks for delivery (we were calling them during this time to confirm delivery date). So we waited 5 weeks for the mattress…. With NO pillows. They had told us before they only had pillows?? They then told us the pillows would arrive ‘later’. We have called them AGAIN on multiple occasions, they then told us the ‘system was not working’. I’m confused because I thought without a computer system working they wouldn’t be able to do ANY of the jobs or work?? But that’s the excuse they have given us. We even went into the store again, to be told once again the system isn’t working and they still cannot provide the 2 pillows?? In the whole store of furniture they didn’t have any pillows to provide us. So I am now without any pillows and severely disappointed with the service. For the amount of money we have paid, the treatment is disgusting.
Sofas are incredibly poor quality
Sofas last less than two years. Saggy, poor quality and furniture village say I need to buy new inners and stuffing ..they are less than two years old!!!!!
Warning!!!!!This company(Furniture Village Staines) is selling poor Quality, QC Unapproved Approved , Safety Critical issue and Health Risk SOFAs and the store management are cheaters. I can't believe, How he can sell an faulty ex-Display Sofas to a patient. First instant, It shouldn't be displayed on the retail floor
My Wife is Rheumatoid Arthritis and Crohn's patients. She wanted to a recliner and A relaxing Sofa. I went to see Sofas Furniture Village Staines and Brought one Ex-Displayed five seaters. The price was advertised as £995. I checked the external martials fibric and looks fine with me. I've asked the salesmen in details on any faulty the magnesium or issue or even ripped. He told me this is an ex-displayed one, its close to brand new. Since I was in a rush, I told my wife to ask them if the management is happy with Sum of £900. The Store Manager in Staines, with out any hesitation he agreed. She paid full amount. We were so happy about the sofa and collected the after a week.
When we started to place the sofa in our drawing room we found number of holes on underneath each sofa set. The fibric underneath the Sofa has been ripped by a person. Mainly on the relaxing Sofa, when I had a look through the hole I found the springs are hanging on the balance, there is not support. Lucky me, I only the person sat on the sofa and found Safety critical issue. Imagine, what happen if my daughter sat on the sofa?
3 and 2 seater shades sofas
Ordering and delivery was fine. After 18 months leather peeled and what a terrible company to deal with basically my fault Paid for a 2nd opinion and told it wasn't my fault coating hadn't stuck to leather. Now getting a refund. Pleased I didn't back down wouldn't shop here again
Sofa and lighting
TERRIBLE SERVICE, RUDE STAFF AND NO CUSTOMER AFTERCARE:
Spend close to £15K in Furniture Village Watford, had loads of items arrive faulty and replaced, including power sofas and lighting,etc. It’s been 11 months since I put the order in, there were problems with the sofa twice and the lighting they sell, I asked for help to deal with the issues, not only the problems are not solved, the staff was utter arrogance and rude ignorant. He seemed to be very un-helpful and defensive. I still left with the problem, and cost me more to fix the issues. PLEASE BE WARNED – they are friendly and pushy when you buy from them, the good reviews from the customers were those without problems, however, should you have any issues, ‘ZERO’ support will be get from them and leave the mess you will deal with it. A VERY DISAPPOINTED CUSTOMER AND WE WILL NOT GOING BACK TO THIS STORE OR ANY OTHER STORES DUE TO THIS EXPERIENCE
Did you get anywhere with them.