Furniture Village - Overall Rating based on 37 reviews
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Settee purchase
I bought a sofa from the shop not long ago and I have to say, it was a really nice experience. The staff made sure to keep me updated about the delivery right from the start, which I found really helpful. When the sofa was delivered, two guys named Lee and Colin brought it. They were so professional, quick, and friendly. They were really careful with my stuff during the delivery, and I couldn't have asked for better service.
Mattress delivery by Davy and Bass
Davy and Bass were absolutely lovely when they delivered my mattress. They made sure to protect my carpet either by taking off their shoes or covering them up. The delivery itself was fast, smooth and really professional. It was such a great experience, especially compared to previous times I've had deliveries from Furniture Village.
Lounge/dining furniture purchase
My time at Furniture Village was amazing. Mohsin helped me out a lot with my purchase, he really went the extra mile. He knew his stuff and made everything easy for me. I have to give credit to Mohsin for his fantastic work and great customer service. It's not often you find someone so dedicated to making sure customers are happy, he made me feel important. Big shout out to Mohsin and the Furniture Village team for their top-notch customer service.
Dining table set
My experience with Furniture Village was brilliant. Ordering was easy and they kept me well informed. The delivery was quick, and the delivery team were really professional and polite while setting up my dining table. They sent me emails and texts to update me on when it would arrive, which was really handy. They even took away all the packaging and gave me an instruction booklet. I am so happy with my purchase from Furniture Village.
Sofas
I just wanted to say a big thank you to the staff member who helped me choose my new sofa. They were so helpful and really made it easy for me to pick the right one. Their clear explanations and professional attitude made the whole experience a lot smoother. I can't wait for my new sofas to arrive and I'm sure they'll be just what I wanted, all thanks to the fantastic help I got.
Bed purchase
I bought a bed from this place recently and oh boy, it was a total circus. It took them three tries to get the right bed to me, but guess what? It was the wrong size! It's like a comedy of errors, a real-life Fawlty Towers situation. They ignore emails and even when you do get through to someone, they're polite but not much help at all. Do yourself a favour and steer clear of buying anything from here to avoid all the hassle.
Super comfy reclining suite
I recently bought a really comfy reclining sofa from here and the whole experience was really straightforward. They made sure to keep me updated on when it would be delivered, and even though it was quite pricey, I'm hoping it will last me a long time. It's so comfortable and provides great support for my back. I did end up getting stain care insurance which ended up using the money I saved from the sale, but I'm keeping my fingers crossed that it will be worth it in the long run.
Sofa and dining table set
I went shopping the other day and I have to say, the service I got was top-notch. A guy called Danny Afgar helped me out, and he was just great - super friendly and really went out of his way to make sure I got everything I needed. He even made me feel really good about my purchase. I'll definitely be going back there whenever I need stuff for the house.
Sofa to mattress purchase
The team at Furniture Village were really helpful and patient when I went there. It was nice to be welcomed politely and not rushed while I looked around. I originally went in to find a sofa, but ended up buying a mattress with the help of Jason. He was so patient and even took the time to find my old order from over a decade ago. I was really impressed with the excellent service and how they paid attention to all the little details. Keep it up, Furniture Village, you're doing a great job looking after your team and customers.
Sofa purchase
I bought a sofa from that furniture shop not long ago and I have to say, it was a really great experience. The staff there were so helpful and really knew their stuff, they took the time to go through all the choices with me. They even gave me tea and biscuits, which was a nice surprise. The salesperson, Afghan, was really nice and made the whole thing easy and pleasant. I walked out of there feeling really happy with my sofa and the whole experience.
Ottoman bed purchase
I bought an ottoman bed from the store not long ago, and I have to say, it was a brilliant experience. The sales rep, Shiva, was so helpful, friendly, and knew everything about the product. She made the whole process really enjoyable for us, with top-notch customer service all the way through. Shiva even sorted out next day delivery for us, which was really kind of her. We'll definitely be back to buy more stuff in the future.
2 seater recliner
I recently bought a 2 seater recliner from this furniture shop and I have to say, Peter and Mickel really impressed me with their delivery service. They were friendly, managed to get the recliner into my house hassle-free. They even spotted a slight mark on the sofa, took photos, and made a note to let their managers know about it. I was really grateful for their attention to detail and the great customer service they provided.
Sofa purchase
I had a really good time at the furniture store the other day. A chap called Ali helped me out and he was brilliant, really looked after me. He listened to what I wanted and helped me choose a fab sofa that didn't break the bank. I'd definitely suggest him to anyone looking for furniture.
New settees and a chair.
I recently bought some new sofas and a chair from this furniture shop, and I have to say, I was really impressed with the service I got. Stewart, the guy who helped me, was so helpful and knew his stuff. He took the time to listen to what I wanted and showed me the different choices without rushing me into making a decision. It was great to not feel pushed into it and actually enjoy picking out my new furniture.
Bed mattress purchase
Kurtiss and Alan were amazing when I visited Furniture Village. They helped me choose a perfect bed mattress and even gave me tips on setting it up. Kurtiss was especially great - he really went the extra mile to make sure I was happy with my purchase. I wish I had some cash on me to tip him, but I'll be sure to thank him next time I see him. Their service was top-notch!
New bed purchase
Oh my god, the service at this shop is absolutely amazing! I bought a new bed and it was delivered on time by Steve and Rhys. They put it together for us and were really nice and professional. I would definitely recommend them to everyone!
Bed and Sofa purchase
I had a wonderful time buying a bed and sofa at Furniture Village. There was a really helpful guy called Jack who knew loads about the products. He could answer all my questions and made everything so easy and relaxed. Jack was nice, polite, and made us feel comfortable, which made us trust our choices. I'm grateful for the great service he gave us, and I'm so pleased with my new furniture. Big thanks to Jack!
Sofa assembly by Matt and Anton
I bought a sofa from the store recently and decided to go for the assembly service offered by Matt and Anton. They were absolutely brilliant! They not only assembled my sofa effortlessly but also kept me in the loop during the whole process. They were really friendly, knew what they were doing, and even took the time to show me how to use the recliner. I can't fault their service at all.
TV unit purchase
I ordered a really nice TV unit from this website, and it was so easy to use. I got my unit quite quickly, and the delivery folks were really lovely. They actually put the feet and handles on for me, which was great. Plus, they let me know when they were coming so I didn't have to hang around all day. It was absolutely fantastic!
Chicago Sofas
We bought 2 Brand new Chicago premium leather sofas , both arrived damaged to the seats, corners of the arms and back very badly puckered an£ twisted, empty of any filling, one of the sofa joins is misaligned and moves , our family and friends have asked us if they are secondhand. Order No. 498825687 bought from the Stevenage store.
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