Furniture Village45 reviews
This score is based on 45 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Warranty sounded solid — it wasn’t
the crew were rushed, dates changed, and the install left us sorting small issues ourselves. Not dramatic, but this felt like being sold a promise then handed paperwork you need a magnifying glass for. My advice: get everything in writing, check the small print and be wary of warranties that sound too good. A shame, because the piece itself is fine; it’s the aftercare that’s the problem.
Not worth the hassle
unpacked the new bed and the mattress smelled awful — like something dead in a drain, honestly. I tried the usual stuff, left it in a spare room with the window open for ages because the shop told me to air it, but the smell barely shifted after six weeks. The mattress itself is okay to lie on, feels supportive enough, but you can’t sleep when your room smells like that. The dining chairs looked fine from the outside, however one had two large brass screws poking up under the cushion — lucky I checked before sitting. Another chair literally snapped off its bracket when a friend sat down; quite dangerous. We’ve bought a fair amount from them over the years, some pieces have been fine, so this was a proper disappointment. Customer contact was flat: they kept saying it’s down to the supplier and not replacing things, so you end up chasing someone else. That passing-the-buck thing is the worst part. If you want something that just works and someone who’ll actually sort it, I’d think twice. It’s usable in parts but not what you expect for the price.
Bit annoyed after the Brighton sofa buy
I kept thinking about the cushion shape as I left the shop, which is a weird thing to notice, but it made me go ahead and buy the sofa last week. I had doubts at the till — mainly about fabric and where it was made — but the salesperson seemed pleasant so I thought, okay, go for it. Turned out those doubts didn’t disappear. I rang the store within the 48‑hour window to ask for a different material. They told me to leave a voicemail and that someone would call back. No call. I phoned again the next day. Same message. Eventually I did get through to customer support and was told I’d missed the deadline, even though I’d rung in time. They said they would check with the supplier in China, which surprised me because the seller hadn’t mentioned it was made there when I bought it. That felt like information I should have had up front. Anyway, they did look into changing the material but said it would cost extra. So the simple swap I hoped for wasn’t straightforward and I ended up repeating myself a few times on the phone, which was tiresome. First impression in-store was decent — staff were friendly — but the follow-up has been disappointing. I was planning to buy more from them, beds and a dining set, but I’m hesitating now. There’s still a tiny bit of hope they’ll make it right, but for now I’m reluctant to commit to more purchases.
Still waiting, frankly
motor gone, bits coming off, legs busted. I sent the hospital bed back earlier because I didn’t want to be stuck in that, which makes the timing even worse. I called customer services, told them my situation, they said a technician would be booked within 72 hours. That never happened. Then a week later I’m told it was never raised. Promised a visit Monday, nobody turned up. Promised again, they came to inspect only and said the bed was in a terrible state — four broken legs, exploded motor, casing from another bed stuck on it — and even they sounded surprised Furniture Village had delivered it like that.
What I kept coming back to was the no-shows; that’s the detail that’s been dragging this out. Every promise of a callback or a repair date vanished. Eventually they offered a refund on purchase and delivery once the bed was collected, which was unexpectedly sensible, so that was a small relief. But organising the collection has been just as bad — more promises, more silence. Meanwhile I’m sleeping in a chair, partner losing shifts waiting in, and I can’t afford another bed until the refund clears. It’s factual, tedious, and not what you expect for something that’s meant to help you sleep.Long haul, short sleep
it felt like a real bed again and I slept properly. It’s not perfect — the customer care could be miles better and the delay was a joke — but the product itself does what it should now.
Still waiting for a proper answer
I first saw this wardrobe on their website after a mate sent me the link. It looked solid in the photos and I liked the partially assembled option, figured it’d save some hassle. I rang the New Malden branch to order it. The person on the phone seemed helpful, sounded confident, so I went ahead. The wardrobe itself feels heavy and well made when you look at it close up, but you really notice how awkward it is to move once it’s out of the box — that bit matters more than you think. When the delivery team arrived (they turned out not to be employed by the shop), they tried to bring it upstairs and the side was visibly dented. They took photos and said they’d report it. That’s where things started to unravel. Suddenly it became an “access issue” rather than damage. They said it wouldn’t fit. The whole thing was frustrating because a large ottoman bed from the same place had been delivered without a problem a week earlier, so it wasn’t like my house was impossible to get into. The wardrobe went back to the depot. After that, the depot manager and the delivery company both disputed that there had been any damage. I’ve called the store dozens of times and been promised callbacks I never got. I even went into the local branch for help and was told there was nothing they could do because it would be “stealing” from another store. That felt wrong. I’m tired of chasing them for a refund or an exchange. I don’t hate the product itself — it would have been fine if it arrived undamaged — but the handling and the communication have been poor. It’s disappointing and a bit draining.
Still glad I bought it, but need help with the bed
sitting, lying down, trying to relax after a long day. I’ve rung after‑sales a few times since January and each time I’m told they’re waiting on parts from the manufacturer and that they’ll book an installation date when those parts arrive. That line is understandable, but the problem is no one has given a clear timescale and the updates have been sparse. I’ve worked in retail service before and I get supply chain delays, I really do, but I’d appreciate honesty and a realistic plan — even if it’s “we expect parts in six weeks” rather than radio silence. On the positive side, the people I’ve spoken to have been polite and tried to help, so that’s something. I’m sharing this because it feels like a design issue rather than misuse, and I’d hoped for either a fix or an acceptable alternative by now under consumer rights. It would mean a lot to get a proper timeline and to know who will fit the support — because I don’t want a bodge job, I want it done properly so we can sleep without worrying about our backs. A short, clear update would really calm things down.
3+2suite
Noticed after delivery 3seater back sitting high and would not clip in and chip on wooden front leg. You have to keep phoning them as they do not call back.sent someone out to take photographs and video and agreed faulty.later that day I could not believe when they phoned and offered me £100 to keep faulty suite and I refused.I do not know if this is an ageist thing or they think I am gullible to accept £100 for suite which cost over £2000.worst customer care in the country.
Table and chairs
Just lied to us found out a week later.was told delivery was 7 days so we sold our set cheap.now a 5 week delay for an item that was in stock when we ordered how can that be so.
Customer service is their any.no wonder people abandon the high street for online.Settee purchase
I bought a sofa from the shop not long ago and I have to say, it was a really nice experience. The staff made sure to keep me updated about the delivery right from the start, which I found really helpful. When the sofa was delivered, two guys named Lee and Colin brought it. They were so professional, quick, and friendly. They were really careful with my stuff during the delivery, and I couldn't have asked for better service.
Mattress delivery by Davy and Bass
Davy and Bass were absolutely lovely when they delivered my mattress. They made sure to protect my carpet either by taking off their shoes or covering them up. The delivery itself was fast, smooth and really professional. It was such a great experience, especially compared to previous times I've had deliveries from Furniture Village.
Lounge/dining furniture purchase
My time at Furniture Village was amazing. Mohsin helped me out a lot with my purchase, he really went the extra mile. He knew his stuff and made everything easy for me. I have to give credit to Mohsin for his fantastic work and great customer service. It's not often you find someone so dedicated to making sure customers are happy, he made me feel important. Big shout out to Mohsin and the Furniture Village team for their top-notch customer service.
Dining table set
My experience with Furniture Village was brilliant. Ordering was easy and they kept me well informed. The delivery was quick, and the delivery team were really professional and polite while setting up my dining table. They sent me emails and texts to update me on when it would arrive, which was really handy. They even took away all the packaging and gave me an instruction booklet. I am so happy with my purchase from Furniture Village.
Sofas
I just wanted to say a big thank you to the staff member who helped me choose my new sofa. They were so helpful and really made it easy for me to pick the right one. Their clear explanations and professional attitude made the whole experience a lot smoother. I can't wait for my new sofas to arrive and I'm sure they'll be just what I wanted, all thanks to the fantastic help I got.
Bed purchase
I bought a bed from this place recently and oh boy, it was a total circus. It took them three tries to get the right bed to me, but guess what? It was the wrong size! It's like a comedy of errors, a real-life Fawlty Towers situation. They ignore emails and even when you do get through to someone, they're polite but not much help at all. Do yourself a favour and steer clear of buying anything from here to avoid all the hassle.
Super comfy reclining suite
I recently bought a really comfy reclining sofa from here and the whole experience was really straightforward. They made sure to keep me updated on when it would be delivered, and even though it was quite pricey, I'm hoping it will last me a long time. It's so comfortable and provides great support for my back. I did end up getting stain care insurance which ended up using the money I saved from the sale, but I'm keeping my fingers crossed that it will be worth it in the long run.
Sofa and dining table set
I went shopping the other day and I have to say, the service I got was top-notch. A guy called Danny Afgar helped me out, and he was just great - super friendly and really went out of his way to make sure I got everything I needed. He even made me feel really good about my purchase. I'll definitely be going back there whenever I need stuff for the house.
Sofa to mattress purchase
The team at Furniture Village were really helpful and patient when I went there. It was nice to be welcomed politely and not rushed while I looked around. I originally went in to find a sofa, but ended up buying a mattress with the help of Jason. He was so patient and even took the time to find my old order from over a decade ago. I was really impressed with the excellent service and how they paid attention to all the little details. Keep it up, Furniture Village, you're doing a great job looking after your team and customers.
Sofa purchase
I bought a sofa from that furniture shop not long ago and I have to say, it was a really great experience. The staff there were so helpful and really knew their stuff, they took the time to go through all the choices with me. They even gave me tea and biscuits, which was a nice surprise. The salesperson, Afghan, was really nice and made the whole thing easy and pleasant. I walked out of there feeling really happy with my sofa and the whole experience.
Ottoman bed purchase
I bought an ottoman bed from the store not long ago, and I have to say, it was a brilliant experience. The sales rep, Shiva, was so helpful, friendly, and knew everything about the product. She made the whole process really enjoyable for us, with top-notch customer service all the way through. Shiva even sorted out next day delivery for us, which was really kind of her. We'll definitely be back to buy more stuff in the future.
About Furniture Village
You cannot live in a home without some comfortable furniture to sit on, eat at and sleep in. But where can you find such furniture? There is a wide variety of furniture shops, so the choice is not always easy. One of the shops that you can visit is Furniture Village. But what kind of quality is to be expected from their beds? How sturdy will their tables be? Will their sofas last for years? How will they manage the delivery? And do they have a customer service that wants to help customers to make sure they walk out a happy customer? Before you decide to shop at Furniture Village, first read the reviews written by customers that have already bought items at Furniture Village. Their experiences and opinions can inform you of everything you might need or want to not beforehand. After that, you can make an informed decision about visiting this shop or not.
About Furniture Village
Furniture Village is a furniture shop. They offer sofas and armchairs like recliner sofas, 4 seater sofas, swivel chairs, corner sofas, 2 seater sofas, wingback chairs, sofa beds, 3 seater sofas, fabric sofas, Chesterfield sofas, modular sofas, riser recliners, cuddle chairs, leather armchairs, fabric footstools, leather footstools and more. For your living room, they offer the aforementioned sofas and chairs, but also coffee tables, nests of tables, side tables and desks and chairs for your home office. In their dining room section you can find display cabinets, oak TV units, oak sidevboards, bookcases, shelves, glass dining sets, table & 4 chairs, wooden chairs, high glass dining tables, marble dining tables, wooden dining tales and more. And for your bedroom they offer Ottomans, bed frames, king size beds, single beds, double beds, guest beds, roll up mattresses, memory foam mattresses, dressing fables, chest of drawers, bedside cabinets and children’s furniture.
Services of Furniture Village
You can order furniture form Furniture Village by placing an order on their website. Furniture Village will send and deliver the items right to your home. They offer regular delivery service, but also premium delivery service. This premium delivery service often includes installation of the furniture. If you are a new customer, they give you £25 off on the first order that you place on their website. If you want to even need to contact their customer service, you can reach them via telephone, but it’s also possible to send them a message via their online form.
Complaints, Compliments and Tips for Furniture Village
Does your home already contain furniture from Furniture Village? If that is the case, then we would like to know everything you feel willing to share about this company. How did they manage the delivery? What is your opinion on the product itself? How comfortable are their beds? Are their tables sturdy enough for your household? What kind of customer service do they provide? Would you shop at Furniture Village again? Share your experience and opinion by writing a customer review and posting it on BritainReview.
How sturdy is the furniture from Furniture Village? Read customer reviews about their sofas, beds, wardobes, tables, recliner chairs & kid's furniture
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Categories Furniture Village
Online shopping | Homeware Reviews & Experiences | Children & Baby Reviews & Experiences
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Last update: October 2025
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Review with most votes
I Stubbornly recommend Furnitu
I have visited them, known their website for quite long. Bought and used the furniture. Just the range, variety and vividness of it will surprise you. I highly recommend my neig... Read onBy: Darwin Woods